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CareAR

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uuid0002i6j

Namestring
CareAR
Legal namestring
CareAR
Websiteurl
CareAR.com
Company typeenum
Private
Founded yearint
2018
Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersAustin, United States
HQ citystring
Austin
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
augmented reality support, remote assistance software, field service management, visual collaboration platform, AR service platform
SIC code2 codes
  • Services-Prepackaged Software7372
  • Services-Computer Programming, Data Processing, Etc.7370
Product category
Augmented Reality Remote Assistance Software
Social media profiles2 records
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1AR Remote Assistance Platform Subscription
TypeSubscription Recurring
Description

CareAR provides AR remote assistance as a SaaS platform subscription, likely sold on a per-seat or enterprise subscription basis. The platform includes various tools for visual collaboration, session management, analytics, and integrations with enterprise platforms like ServiceNow and Salesforce. The 'Request a Demo' sales motion indicates enterprise contract negotiations.

resolvegrid.ai
Marketing channels3 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels4 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 record
1CareAR Assist
Description

AR remote assistance platform with live video, annotations, and visual collaboration tools for customer and field service.

resolvegrid.ai
Core offering1 text field

CareAR provides an augmented reality (AR) remote assistance platform (CareAR Assist) that enables real-time visual collaboration between remote experts and on-site personnel through mobile devices, tablets, or smart glasses. The platform delivers live video streaming, AR annotations, AR measurement tools, snapshot capture, video recording, analytics, and native integrations with enterprise service management platforms such as ServiceNow and Salesforce.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 4 values shown
  • 85% increase in remote resolutions
+3 more records
Product overview1 text field

CareAR, now part of ResolveGrid, offers a unified AR remote assistance platform (CareAR Assist) with integrated tools for live visual collaboration, AR annotations, and session analytics. The platform integrates natively with ServiceNow and Salesforce for seamless embedding in enterprise service workflows. CareAR's product portfolio was expanded through the 2022 acquisition of MagicLens, a 3D visualization and AR platform that extended capabilities to industrial product visualization.

Product and service1 record
1CareAR Assist
CategoryAugmented reality remote assistance software
Description

AR remote assistance platform enabling real-time visual collaboration between remote experts and field technicians or customers via mobile devices, tablets, smart glasses, or web browser. Includes live video, AR annotations, AR measurement, snapshot capture, video recording, surveys, analytics dashboard, SSO/SAML, encryption, data residency, and native integrations with ServiceNow (CSM, FSM, ITSM) and Salesforce (Service Cloud, Field Service), plus a web API and Amazon S3 storage integration.

Scale indicator4 records

Each record includes

Type, Value, Description, Source

Partnership4 partners
1MagicLens
Strategic tierCoreTypeStrategic or Co-development PartnerAnnounced on2022-01-11
Description

CareAR, a Xerox company, acquired MagicLens, a 3D visualization and AR platform, to enhance its visual service capabilities. This acquisition aimed to extend AR visualizations to industrial products and further develop CareAR's service experience offerings, representing a strategic expansion of core AR technology capabilities.

2Lenovo
Strategic tierCoreTypeTechnology or Integration
Description

Lenovo collaborates with CareAR as part of its enterprise AR ecosystem through ThinkReality AR headsets. CareAR provides service experience management capabilities integrated with Lenovo's ThinkReality platform, supporting growth in the enterprise AR market. This partnership enables joint go-to-market efforts for enterprise AR solutions combining hardware (headsets) and software (AR remote assistance).

3ServiceNow
Strategic tierCoreTypeTechnology or Integration
Description

CareAR integrates seamlessly into ServiceNow CSM (Customer Service Management), FSM (Field Service Management), and ITSM (IT Service Management) platforms. This integration allows enterprise customers to embed AR remote assistance directly within their existing service management workflows, enabling visual collaboration without leaving the ServiceNow ecosystem.

4Salesforce
Strategic tierCoreTypeTechnology or Integration
Description

CareAR embeds AR remote assistance capabilities into Salesforce Service Cloud and Field Service. This integration enables service agents and field technicians to initiate AR assistance sessions directly within Salesforce, leveraging the platform's existing customer and case management data for contextual service delivery.

Recent move7 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
1ServiceNow
TypeBroad incumbent
Description

ServiceNow is both a strategic investor and primary distribution partner for CareAR, but also operates its own broader enterprise service management platform where native visual service capabilities could evolve. As a broad incumbent, it shapes CareAR's market access and competitive context.

2TeamViewer
TypeDirect peer
Description

Major remote access and remote assistance vendor with AR/visual support capabilities (including Frontline AR). Competes with CareAR in remote assistance for field service and customer support use cases across enterprise and mid-market segments.

3Zoom
TypeBroad incumbent
Description

Zoom provides video collaboration tools increasingly used for remote assistance and screen sharing, with growing AR/visual capabilities. Competes indirectly with CareAR in customer support and remote troubleshooting scenarios as a broader communication incumbent.

4Scope AR
TypeDirect peer
Description

Scope AR provides AR remote assistance (Remote AR) and AR work instruction (WorkLink) solutions for manufacturers and field service organizations. Direct competitor targeting similar use cases as CareAR Assist.

5PTC (Vuforia)
TypeDirect peer
Description

PTC's Vuforia AR platform offers enterprise AR capabilities including remote assistance, instruction authoring, and 3D visualization. Competes with CareAR in industrial AR remote assistance and service technician enablement scenarios.

6Librestream (Onsight)
TypeDirect peer
Description

Librestream's Onsight platform provides AR remote expert collaboration for field service, inspection, and manufacturing. Direct competitor to CareAR in the AR remote assistance niche for industrial and energy customers.

7XMReality
TypeDirect peer
Description

XMReality provides AR-based remote guidance software for industrial customers, focusing on reducing travel and improving first-time fix rates. Direct competitor to CareAR Assist in the European and global AR remote assistance market.

8Help Lightning
TypeDirect peer
Description

Help Lightning offers merged reality remote assistance software for service, manufacturing, and healthcare. Direct competitor in visual remote assistance with similar enterprise field service orientation as CareAR.

9RealWear
TypeEmerging player
Description

RealWear makes ruggedized AR smart glasses for industrial use, with its own remote expert assistance software. Partially overlapping with CareAR via hardware-side remote assistance, and a potential partner/competitor in the smart glasses channel.

10Microsoft Dynamics 365 Remote Assist
TypeDirect peer
Description

Microsoft's native AR remote assistance solution, integrated with Dynamics 365 Field Service and HoloLens. Competes directly with CareAR Assist in the enterprise field service AR remote assistance market, leveraging Microsoft's broader enterprise software stack.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat4 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Segment4 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile4 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
Yes

Docs URL, Description

Integration4 records

Each record includes

Title, Type, Description, Source

AI capability3 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature16 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles7 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance1 record

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds1 record

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors1 record

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

CareAR

Augmented Reality Remote Assistance SoftwareCareAR.com

CareAR firmographics

Firmographics
Name
CareAR
Legal name
CareAR
Website
https://CareAR.com
Company type
Private
Founded year
2018
Operating status
Operating
Headcount range
51–100 employees
Ownership category
akta.pro rank

Where CareAR is headquartered

Location

Headquarters

HQ city
Austin
HQ country
United States
HQ region
North America

Offices1 record

Markets served

CareAR business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

  1. AR Remote Assistance Platform Subscription: CareAR provides AR remote assistance as a SaaS platform subscription, likely sold on a per-seat or enterprise subscription basis. The platform includes various tools for visual collaboration, session management, analytics, and integrations with enterprise platforms like ServiceNow and Salesforce. The 'Request a Demo' sales motion indicates enterprise contract negotiations.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels3 records

CareAR product offering

Product offering

Core offering

CareAR provides an augmented reality (AR) remote assistance platform (CareAR Assist) that enables real-time visual collaboration between remote experts and on-site personnel through mobile devices, tablets, or smart glasses. The platform delivers live video streaming, AR annotations, AR measurement tools, snapshot capture, video recording, analytics, and native integrations with enterprise service management platforms such as ServiceNow and Salesforce.

Product overview

CareAR, now part of ResolveGrid, offers a unified AR remote assistance platform (CareAR Assist) with integrated tools for live visual collaboration, AR annotations, and session analytics. The platform integrates natively with ServiceNow and Salesforce for seamless embedding in enterprise service workflows. CareAR's product portfolio was expanded through the 2022 acquisition of MagicLens, a 3D visualization and AR platform that extended capabilities to industrial product visualization.

Differentiator

Problem solved

Functional benefit

Brands

  • CareAR Assist: AR remote assistance platform with live video, annotations, and visual collaboration tools for customer and field service.

Products and services

  • CareAR Assist AR remote assistance platform enabling real-time visual collaboration between remote experts and field technicians or customers via mobile devices, tablets, smart glasses, or web browser. Includes live video, AR annotations, AR measurement, snapshot capture, video recording, surveys, analytics dashboard, SSO/SAML, encryption, data residency, and native integrations with ServiceNow (CSM, FSM, ITSM) and Salesforce (Service Cloud, Field Service), plus a web API and Amazon S3 storage integration.

Quantifiable outcome

  • 85% increase in remote resolutions
  • +3 more outcomes

Companies that use CareAR

Customer profile

Segments4 records

Ideal customer profiles4 records

CareAR technology and API

Technology

Technology focussed Yes

API detail

Has API
Yes
API docs
API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature16 records

CareAR partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered core.

  • MagicLenscoreStrategic or Co-development Partner · 11 January 2022CareAR, a Xerox company, acquired MagicLens, a 3D visualization and AR platform, to enhance its visual service capabilities. This acquisition aimed to extend AR visualizations to industrial products and further develop CareAR's service experience offerings, representing a strategic expansion of core AR technology capabilities.
  • LenovocoreTechnology or IntegrationLenovo collaborates with CareAR as part of its enterprise AR ecosystem through ThinkReality AR headsets. CareAR provides service experience management capabilities integrated with Lenovo's ThinkReality platform, supporting growth in the enterprise AR market. This partnership enables joint go-to-market efforts for enterprise AR solutions combining hardware (headsets) and software (AR remote assistance).
  • ServiceNowcoreTechnology or IntegrationCareAR integrates seamlessly into ServiceNow CSM (Customer Service Management), FSM (Field Service Management), and ITSM (IT Service Management) platforms. This integration allows enterprise customers to embed AR remote assistance directly within their existing service management workflows, enabling visual collaboration without leaving the ServiceNow ecosystem.
  • SalesforcecoreTechnology or IntegrationCareAR embeds AR remote assistance capabilities into Salesforce Service Cloud and Field Service. This integration enables service agents and field technicians to initiate AR assistance sessions directly within Salesforce, leveraging the platform's existing customer and case management data for contextual service delivery.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

CareAR competitors and assessment

Company assessment

Broad incumbents

  • ServiceNow: ServiceNow is both a strategic investor and primary distribution partner for CareAR, but also operates its own broader enterprise service management platform where native visual service capabilities could evolve. As a broad incumbent, it shapes CareAR's market access and competitive context.
  • Zoom: Zoom provides video collaboration tools increasingly used for remote assistance and screen sharing, with growing AR/visual capabilities. Competes indirectly with CareAR in customer support and remote troubleshooting scenarios as a broader communication incumbent.

Direct peers

  • TeamViewer: Major remote access and remote assistance vendor with AR/visual support capabilities (including Frontline AR). Competes with CareAR in remote assistance for field service and customer support use cases across enterprise and mid-market segments.
  • Scope AR: Scope AR provides AR remote assistance (Remote AR) and AR work instruction (WorkLink) solutions for manufacturers and field service organizations. Direct competitor targeting similar use cases as CareAR Assist.
  • PTC (Vuforia): PTC's Vuforia AR platform offers enterprise AR capabilities including remote assistance, instruction authoring, and 3D visualization. Competes with CareAR in industrial AR remote assistance and service technician enablement scenarios.
  • Librestream (Onsight): Librestream's Onsight platform provides AR remote expert collaboration for field service, inspection, and manufacturing. Direct competitor to CareAR in the AR remote assistance niche for industrial and energy customers.
  • XMReality: XMReality provides AR-based remote guidance software for industrial customers, focusing on reducing travel and improving first-time fix rates. Direct competitor to CareAR Assist in the European and global AR remote assistance market.
  • Help Lightning: Help Lightning offers merged reality remote assistance software for service, manufacturing, and healthcare. Direct competitor in visual remote assistance with similar enterprise field service orientation as CareAR.
  • Microsoft Dynamics 365 Remote Assist: Microsoft's native AR remote assistance solution, integrated with Dynamics 365 Field Service and HoloLens. Competes directly with CareAR Assist in the enterprise field service AR remote assistance market, leveraging Microsoft's broader enterprise software stack.

Emerging players

  • RealWear: RealWear makes ruggedized AR smart glasses for industrial use, with its own remote expert assistance software. Partially overlapping with CareAR via hardware-side remote assistance, and a potential partner/competitor in the smart glasses channel.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

CareAR social profiles

Digital presence

CareAR compliance and trust

Trust signal

Compliance1 record

CareAR financial estimates

Financial estimate

Revenue estimate

Valuation estimate

CareAR leadership team

Management profile

Number of profiles

Profiles7 records

CareAR funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

CareAR M&A and investment

M&A and investment

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareAR

What does CareAR do?

CareAR provides an augmented reality (AR) remote assistance platform (CareAR Assist) that enables real-time visual collaboration between remote experts and on-site personnel through mobile devices, tablets, or smart glasses. The platform delivers live video streaming, AR annotations, AR measurement tools, snapshot capture, video recording, analytics, and native integrations with enterprise service management platforms such as ServiceNow and Salesforce.

Is CareAR a public or private company?

CareAR is a private company. It is classified as corporate owned and is currently operating.

When was CareAR founded?

CareAR was founded in 2018. It employs 51 to 100 people.

Where is CareAR based?

CareAR is headquartered in Austin, United States, in the North America region.

How does CareAR make money?

One revenue line is on record: AR Remote Assistance Platform Subscription.

Who are CareAR's main competitors?

Broad incumbents on record are ServiceNow and Zoom. Direct peers are TeamViewer, Scope AR, PTC (Vuforia), Librestream (Onsight), XMReality, Help Lightning and Microsoft Dynamics 365 Remote Assist. RealWear is listed as an emerging player.

Does CareAR have an API?

Yes. Web API for creating custom integrations with your own app. Enables organizations to build custom integrations and embed AR remote assistance capabilities into their own applications.

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Live signals
openPR.comField Workforce Augmented Reality (AR) Support Market Overview: Major Segments, Strategic Developments, and Leading CompaniesThe Business Research Company released a market report projecting the field workforce augmented reality support market to reach $9.77 billion by 2030, growing at a 26.1% CAGR, driven by 5G-enabled AR solutions, digital twins, and mixed reality adoption. In May 2025, HCLTech partnered with US-based CareAR and ServiceNow to integrate AR-enabled remote assistance within IT infrastructure services, aiming to minimize downtime and boost field service efficiency. In April 2025, Salesforce introduced Agentforce, an AI-driven platform leveraging Einstein AI and Data Cloud to automate service tasks, scheduling, and technician support for field operations.CarearResell Augmented Reality Support ServicesCareAR is enhancing the capabilities of enterprises by integrating Augmented Reality (AR) solutions with ServiceNow applications. The partnership aims to deliver innovative AR experiences that improve operational efficiencies and customer satisfaction, particularly in the context of challenges posed by COVID-19. This collaboration allows service teams to solve problems remotely, streamlining workflows while ensuring safety.Navigate your nextDeliver expertise anywhere with an AR-enabled approach to field servicesInfosys, CareAR, and ServiceNow have collaborated to develop AR and VR solutions that enhance service experiences across industries. Their integrated platform aims to improve operational efficiency, customer satisfaction, and safety compliance through real-time visual support and remote resolutions.PR NewswireCareAR's Disruptive New Offering Democratizes Creation of Instructional ExperiencesCareAR, a Xerox company and service experience management market leader, announced the availability of CareAR Experience Builder, a no-code, drag-and-drop augmented reality and AI design tool that enables users to create self-guided instructional experiences at scale for field technicians, employees, or customers. The platform incorporates 2D content, 3D augmented reality, digital twin visualization, and AI computer vision for visual verification of task completion, with use cases spanning maintenance, inspection, repair, and how-to tutorials across industries. The launch addresses the reported challenge where 40% of companies say they lose specialized knowledge faster than they can gain it, positioning the tool as a solution for bridging skills gaps.PR NewswireCareAR and CBA Announce Partnership to Expand Service Experience Management (SXM) into Asia-Pacific and JapanCareAR, a Xerox company and service experience management platform provider, announced a partnership with Communication Business Avenue (CBA) to expand its SXM platform into Japan and Asia-Pacific markets. CBA, a Japanese solutions integrator and call center technology provider serving over 900 global customers including 400 contact center customers representing more than 40,000 agents worldwide, will establish a CareAR center of excellence and provide end-to-end service transformation services in Japanese, Indonesian, Chinese Mandarin, and Malay languages. The collaboration aims to leverage CareAR's augmented reality and AI-powered platform to help enterprises optimize operational efficiencies and customer experiences through remote visual assistance and self-guided instructions.PR NewswireCareAR and Lenovo Collaborate to Advance Service Experience Management (SXM) for Next Generation Enterprise Extended Reality (XR) SolutionsCareAR, a Xerox company, and Lenovo announced a global collaboration to deliver next-generation 3D extended reality (XR) wearable solutions by integrating CareAR's Service Experience Management platform with Lenovo's ThinkReality A3 smart glasses. The combined offering provides enterprise customers with hands-free AR capabilities including remote expert assistance, self-guided 3D instructions, and ServiceNow workflow integration for field technicians. The companies will offer the integrated devices and software through their global sales networks, aiming to reduce costly on-site visits and improve problem resolution times.PR NewswireCareAR Expands Collaboration to Accelerate Metaverse Service Experience TransformationCareAR, a Xerox company, has entered into a strategic collaboration with Infosys to help enterprises explore the metaverse and accelerate service experience transformation across key industries. The partnership integrates CareAR's service experience management platform with Infosys' Enterprise Service Management Café and Metaverse Foundry, enabling AR/AI-powered remote troubleshooting and self-service experiences. CareAR's platform provides real-time visual guidance through smartphones, tablets, and wearable devices, while the collaboration also includes integration with ServiceNow's AR Workflow extension.PR NewswireCareAR, a Xerox Company, Continues Growth with Acquisition of MagicLens, a 3D Visualization and Augmented Reality PlatformCareAR, a Xerox company, acquired MagicLens, a 3D visualization and AR platform for industrial products. The deal bundles MagicLens' AR content into CareAR's service experience management, extending visual AR to marketing. Terms were not disclosed.CarearCareAR Continues Growth with Acquisition of MagicLensCareAR announced the acquisition of MagicLens, a 3D visualization and AR-based platform, on January 11, 2022. This deal follows CareAR's recent acquisition of CraftAR and aims to extend its visual Augmented Reality capabilities into the industrial marketing arena. Terms of the transaction were not disclosed.CarearCase Study: Global Reach with Augmented Reality SaaSService IT Direct, a data center support provider, adopted CareAR's Smart Handz solution to deliver real-time augmented reality guidance to onsite customers and field workers. The company says the tool can save customers up to 85% of support costs and lets remote experts visually guide users via desktop, mobile or smart glasses.