ConnectCareHero

What ConnectCareHero does

ConnectCareHero is a Chicago-based private software company that operates the Telly digital engagement platform for older adults in senior living, adult day care, community health, and home health settings. Its core product is a screen-based engagement and operations suite that runs on existing TVs or monitors and includes Telly Wall (24/7 on-demand and live-streamed programming across 35+ content categories and 9+ languages), Telly LIVE Rooms (in-platform video sessions with engagement analytics), CareHero Marketplace (a network of 150+ diverse live talents for booking cultural and therapeutic programming), Telly Health Ads (targeted wellness messaging), and a Telly Operations Bundle covering staff charting, family communication, and internal resource sharing. The company markets three bundle tiers — Operations Bundle, Engagement Bundle, and Full Telly Bundle — with public per-building subscription pricing of $199/month (Standard) and $499/month (Pro), plus custom Enterprise contracts for multi-site organizations. Reach is reported at 6,000+ residents engaged weekly, supported by distribution through direct sales (Calendly demos, website contact forms), self-serve product pages, and a partner ecosystem spanning Techstars, MATTER/YWCA, 1871, Google for Startups, and the University of Nebraska Omaha. ConnectCareHero has raised approximately $3.1 million in cumulative disclosed funding, anchored by a $1.8 million seed round in June 2023 led by Level Up Ventures and New Age Capital.

Name

ConnectCareHero

Legal name

ConnectCareHero

Website

https://connectcarehero.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

ConnectCareHero operates Telly, a digital engagement platform serving nursing homes, adult day cares, and home health agencies with culturally tailored live and on-demand programming, staff documentation, and family communication tools on a per-building subscription model.

Ownership category

akta.pro rank

Product category

Senior Care Engagement Software

NAICS

Services for the Elderly and Persons with Disabilities (624120), Nursing and Residential Care Facilities (623)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Social Services (8300)

akta.pro industry

PRIMARYHSABAEAA

Dementia Companion & Engagement Care

Home & Personal Services/Elder Care & In-Home Care Services/Dementia & Alzheimer’s In-Home Care

SECONDARYHSABANAA

Social Adult Day Care (Non-Medical Supervision & Activities)

Home & Personal Services/Elder Care & In-Home Care Services/Adult Day Care & Senior Day Programs

SECONDARYHLADALAG

Caregiver Support, Coaching & Training

Healthcare & Life Sciences/Elder Care & Long-Term Care/Senior Care Coordination & Case Management (Geriatric Care Management)

Keywords

• Senior engagement software
• Digital health platform
• Resident engagement tools
• Nursing home technology
• Culturally relevant programming

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Software Subscription (Telly Platform): Monthly or annual subscription fees for access to Telly platform products including Operations Bundle, Engagement Bundle, or Full Telly Bundle. Pricing tiers based on building count with enterprise pricing for multi-location facilities.
2. Tiered Software Licensing: Three-tier pricing model (Standard $199/building/month, Pro $499/building/month, Enterprise custom pricing) with per-building recurring revenue and bundled discounts for multiple locations.
3. Marketplace Content Booking: Booking fees for live talent from CareHero Marketplace featuring 150+ diverse vendors for cultural and therapeutic programming sessions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

ConnectCareHero provides the Telly digital engagement platform, which delivers 24/7 live and on-demand interactive programming to older adults in senior care communities via existing TVs or monitors. The platform combines content delivery, staff documentation tools, family communication apps, live talent booking through the CareHero Marketplace, and real-time engagement analytics to combat social isolation and support compliance.

Product overview

ConnectCareHero offers Telly, a modular digital engagement platform with three bundle tiers: the Telly Operations Bundle (Telly Staff App, Telly Family App, Telly Resource App) for communication and documentation; the Telly Engagement Bundle (Telly Wall, Telly LIVE Rooms, Telly Health Ads, CareHero Marketplace) for resident programming; and the Full Telly Bundle combining both. Individual products are available à la carte, with pricing from $199/month (Standard Resource App) to Enterprise tier with custom pricing. The platform serves nursing homes, adult day cares, community health centers, and home health agencies, reaching over 6,000 residents weekly with content in 9+ languages.

Differentiator

Problem solved

Functional benefit

Brands

• Telly: Digital engagement platform for older adult communities offering live and on-demand content across 20+ categories, runs on existing TV or monitor with remote admin dashboard control. Includes Telly Wall, Telly Staff App, Telly Family App, Telly Resource App, Telly LIVE Rooms, Telly Health Ads, and CareHero Marketplace.

Products and services

• Telly Operations Bundle Communication and documentation bundle for senior care facilities that combines Telly Staff App, Telly Family App, and Telly Resource App to streamline operations, improve family engagement, and centralize staff communication.
• Telly Engagement Bundle Resident engagement bundle for senior care facilities combining Telly Wall, Telly LIVE, Telly Health Ads, and CareHero Marketplace to deliver immersive, full-wall programming of shared moments of joy, discovery, and connection.
• Full Telly Bundle Comprehensive suite combining the Operations Bundle and Engagement Bundle features to bring entire communities together—staff, residents, and families—with smarter communication and meaningful connections.
• Telly Staff App Point-of-activity charting application for senior care staff to track resident engagement, improve compliance, save time on documentation, and detect social isolation risks with real-time visual reports.
• Telly Family Web App Web application that keeps families of senior care residents connected through community calendars, newsletters, live family updates with photos and videos, and caregiver educational resources.
• Telly Resource App Internal communication tool for senior care staff providing centralized resources, mass messaging, scheduled announcements, digital sign-off tracking, video/media sharing, and white-labeling options, priced at $199/building/month (Standard) or $499/building/month (Pro).
• Telly Wall Interactive wall application that runs 24/7 on existing screens, delivering curated on-demand content across 35+ categories with live-streamed programming, personalized recommendations, and engagement analytics for senior living communities.
• Telly LIVE Rooms Built-in live streaming video rooms for senior care communities that enable real-time connection with older adults, with built-in engagement analytics showing who is tuning in and what content drives engagement, requiring no external video platforms.
• Telly Health Ads Health-focused messaging system that displays targeted wellness content on Telly Wall, scheduleable around key community health initiatives like flu season or diabetes awareness for senior living communities.
• CareHero Marketplace Content marketplace offering access to 150+ diverse and inclusive live talents for booking culturally rich programming such as cooking events, music therapy, language classes, and therapeutic sessions for older adult communities.
• Telly Content Evidence-based content library spanning 40+ categories including faith, fitness, Latinx culture, cognitive wellness, and more, backed by Dr. Susie Aguiñaga's research expertise and available in 9+ languages.

Quantifiable outcome

• Doubles participation rates when using Telly Wall interactive content
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• YWCA Metropolitan ChicagocoreStrategic or Co-development Partner · 9 September 2021Partnership through Health Equity Innovation accelerator program co-led by MATTER and YWCA Metropolitan Chicago, focusing on startups improving health equity with solutions for healthcare communication, social isolation, and remote interactions with at-risk seniors.
• TechstarscoreStrategic or Co-development PartnerAccelerator partner providing mentorship, resources, and network access for ConnectCareHero's growth in the senior care technology space.
• 1871minorStrategic or Co-development PartnerChicago technology hub partnership providing co-working space, mentorship, and community resources for early-stage tech companies.
• University of Nebraska OmahaminorStrategic or Co-development PartnerAcademic partnership for research collaboration and talent development.
• Mox.EminorStrategic or Co-development PartnerChicago-based startup ecosystem partner supporting innovation and entrepreneurship.
• IHCC (Illinois Hispanic Chamber of Commerce)minorGTM or Marketing PartnerBusiness chamber partnership supporting Hispanic business community connections and market access in Illinois.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• iN2L (It's Never 2 Late): iN2L provides TV-based interactive engagement, content, and wellness programming for seniors in senior living and care communities. It is the closest direct competitor to ConnectCareHero's Telly Wall, competing on engagement content delivered through existing screens in nursing and assisted living settings.
• Linked Senior: Linked Senior offers a digital engagement platform for senior living operators, with resident activity programming, outcomes tracking, and content libraries. It competes directly with ConnectCareHero on resident engagement analytics and programming in nursing homes and assisted living.
• K4Connect: K4Connect builds technology platforms for senior living communities, combining resident engagement, community management, and smart-living features. Comparable to ConnectCareHero as a multi-product senior living tech platform serving operators with engagement and operations tools.
• Caregility: Caregility provides telehealth, virtual care, and patient engagement solutions tailored to senior care and post-acute settings. Comparable to ConnectCareHero where it overlaps on Telly LIVE Rooms and remote engagement/communication across nursing facilities and senior care.
• Cubigo: Cubigo offers a resident engagement and operations platform for senior living communities, including content, services ordering, and family communication. Comparable to ConnectCareHero as a senior living platform combining engagement content with staff/family operations tools.
• Constant Companion: Constant Companion provides voice-activated engagement and check-in technology for seniors, used in senior living and home settings. Comparable to ConnectCareHero on the engagement and connection layer, particularly around combating social isolation.

Emerging players

• GrandPad: GrandPad offers a simplified tablet designed for older adults, providing video calling, photos, and curated content for seniors and their families. Comparable to ConnectCareHero on the family-engagement and senior content delivery axis, though delivered via tablet rather than TV.
• Aiva Health: Aiva Health provides a voice-first care platform for senior living, including engagement, communication, and caregiver coordination. Comparable to ConnectCareHero on the resident engagement and caregiver support layer within senior living communities.

Others

• Origin Wireless: Origin Wireless applies AI-based motion and presence sensing for smart-home and senior care use cases such as fall detection and activity monitoring. Adjacent to ConnectCareHero as a connected-care technology provider serving senior populations and care operators.

Broad incumbents

• PointClickCare: PointClickCare is a major cloud-based EHR and care coordination platform serving senior living, skilled nursing, and post-acute care providers. Comparable to ConnectCareHero as a senior care technology incumbent that could expand into engagement features through its large operator footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/connectcarehero
• Facebookfacebook.com/connectcarehero
• LinkedInlinkedin.com/company/connectcarehero
• Instagraminstagram.com/connectcarehero

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds9 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ConnectCareHero