What RapDev does

RapDev is a Boston-headquartered enterprise technology services firm founded in 2019 that specializes in Datadog observability and ServiceNow platform implementations for Fortune 1000 customers. The company is a Datadog Premier Partner and ServiceNow Elite Partner, holding 68 Datadog certifications, 136 ServiceNow product line certifications, and 5 consecutive Datadog Partner of the Year wins for North America (2022-2026). As of 2026 it employs 162 people (including 110 U.S.-based engineers) and has completed more than 600 deployments for customers in financial services, healthcare, retail, technology, and telecommunications, with named logos spanning Boston Consulting Group, Charter Communications, Northern Trust, Sallie Mae, PNC, Cigna, Lululemon, ADT, London Stock Exchange, PayPal, FIS, S&P Global, and Wawa.

RapDev's core technology combines Datadog observability with ServiceNow ITSM, ITOM, ITAM, and CMDB platforms, overlaid with a proprietary AI product portfolio. Flagship IP includes the Agentic Platform Operator (APO), a governed AI agent platform for ServiceNow operations; A2IX, an enterprise Agentic AI Transformation framework; the Arlo AI Agent Suite (five agents for incident documentation, risk mitigation, update set documentation, automated pull requests, and CI deduplication); the AI Control Tower for governance; plus certified ServiceNow Store applications such as Vitals, Tag Generator (patent pending), CSDM as Code (patented), Asset & CI Insights, and the YAML JSON Converter. Datadog-aligned offerings include Bits AI SRE and LLM Observability.

RapDev generates revenue through four streams: implementation and consulting services, 24/7 Managed SOC for Datadog, recurring subscription and app revenue from ServiceNow Store listings, and marketplace commissions from its leading position on the Datadog Marketplace. Pricing is custom and multi-year for enterprise engagements, with no public list. Distribution combines direct enterprise field sales with dual marketplace presence on Datadog Marketplace and ServiceNow Store. In October 2025 Synechron acquired RapDev alongside Calitii and Waivgen to form the largest financial services-focused ServiceNow practice globally.

Name

RapDev

Legal name

RapDev

Website

https://rapdev.io

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

101–250 employees

Short description

RapDev is a Boston-based Datadog Premier and ServiceNow Elite Partner founded in 2019 that delivers AI-driven observability, ServiceNow implementations, and managed services to Fortune 1000 enterprises in financial services, healthcare, retail, and technology.

Ownership category

akta.pro rank

Product category

Enterprise IT services and observability automation software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512)

SIC

Services-Computer Programming Services (7371), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

ITSM Platform Implementation & Administration (ServiceNow/JSM/BMC/etc.) (BPAEAJAC)

akta.pro secondary industries

IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), Managed Detection & Response (MDR) & SOC Services (HDADAGAG), Data Strategy & Governance Services (BPAEAHAA)

Keywords

• ServiceNow implementation services
• Datadog observability services
• Agentic AI platform
• Managed SOC services
• IT operations automation

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Implementation & Consulting Services: Professional services revenue from Datadog and ServiceNow implementations, deployments, migrations, and managed services. Covers 600+ completed implementations across enterprise customers.
2. Managed SOC Services: 24/7 Managed Security Operations Center for the Datadog platform, providing continuous monitoring, threat detection, and incident response.
3. ServiceNow Store Applications: Revenue from certified apps and AI agents listed on the ServiceNow Store, including Vitals, Tag Generator, CSDM as Code, Asset & CI Insights, YAML JSON Converter, and Arlo agents.
4. Datadog Marketplace Integrations: Revenue from integrations and managed offerings listed on the Datadog Marketplace. RapDev offers more Datadog Marketplace integrations than any other partner.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

RapDev delivers expert ServiceNow and Datadog implementation, migration, managed services, and 24/7 Managed SOC services to Fortune 1000 enterprises, supplemented by proprietary AI platforms (Agentic Platform Operator, A2IX, Arlo AI Agent Suite) and certified ServiceNow Store applications (Vitals, Tag Generator, CSDM as Code, Asset & CI Insights, YAML JSON Converter) that automate IT operations and observability workflows. The company combines 600+ deployments of professional services with recurring software revenue from marketplace listings on both the Datadog Marketplace and ServiceNow Store.

Product overview

RapDev is a technology services company that provides a platform-plus-professional-services architecture centered on Datadog and ServiceNow implementations. The core offerings include AI-powered tools (Arlo AI Agent Suite, Agentic Platform Operator, A2IX transformation, AI Control Tower), observability solutions (Bits AI, LLM Observability, Managed Datadog, Managed SOC), and ServiceNow Store applications (Vitals, Tag Generator, CSDM as Code, Asset & CI Insights, YAML JSON Converter). These products work together to enable AI-driven service operations: Arlo provides autonomous AI agents for ServiceNow tasks, while A2IX and Agentic Platform Operator orchestrate enterprise AI transformation. Datadog integrations (Bits AI, LLM Observability) provide AI observability across the stack. Professional services span deployment, migration, security, AI implementation, managed services, and governance across both platforms.

Differentiator

Problem solved

Functional benefit

Brands

• A2IX: Agentic AI Transformation service offering - RapDev's advanced solution for enterprise agentic AI transformation integrated with ServiceNow.
• Agentic Platform Operator (APO)
• Arlo
• Vitals
• Tag Generator

Products and services

• Arlo AI Agent Suite A standalone suite of Agentic AI tools for ServiceNow that autonomously handles documentation, risk triage, update set documentation, GitHub pull request automation, and CI deduplication. Targeted at ServiceNow platform teams in Fortune 1000 enterprises.
• Agentic Platform Operator (APO) A governed AI platform that deploys AI agents to operate ServiceNow environments at scale, decomposing requests, authorizing actions against policy rules, executing changes in tracked Update Sets, and assembling promotion packages for engineer review. Includes Vitals health checks, Datadog telemetry streaming, and isolated customer environments with per-tenant security controls. Designed for enterprise ServiceNow operators.
• A2IX: Agentic AI Transformation An advanced enterprise AI transformation solution that embeds intelligent AI agents into ServiceNow workflows, combining LLM-powered decision-making with workflow execution, enterprise integrations, and encryption plus RBAC security. Provides boilerplate AI agents, pre-built NowAssist Skills, and custom-designed agents. Targeted at Fortune 1000 enterprises pursuing ServiceNow AI transformation.
• Vitals A certified ServiceNow Store application that accelerates platform maturity and performance monitoring by turning ServiceNow telemetry into strategic insights, with real-time dashboards, adoption tracking, and time-series analytics aligned to ServiceNow best practices. Targeted at ServiceNow platform owners and IT operations leaders.
• Tag Generator A patent-pending ServiceNow Store application that automates CI tag creation and management using static values, regex patterns, or custom scripts, enforcing consistent rule-driven tagging across Configuration Items to optimize CMDB management and service mapping.
• CSDM as Code A patented ServiceNow Store integration that enables developers to dynamically register microservices directly from GitHub, GitLab, Bitbucket, or Azure DevOps using a YAML schema, automatically creating SDLC components and tag-based application services aligned to CSDM 5.0. Targeted at platform engineering teams.
• Asset & CI Insights A ServiceNow Store application that tracks metrics around duplicate, missing, or broken Configuration Item records to ensure CMDB accuracy, optimize resource utilization and spending, and reduce asset management effort.
• YAML JSON Converter A free ServiceNow Store application that converts YAML-formatted data into JSON for seamless processing within ServiceNow, eliminating parsing challenges for external integrations.
• Datadog Implementation and Migration Services Expert deployment and migration services for Datadog observability platforms, including migrations from legacy tools such as Splunk to Datadog, delivered through custom enterprise engagements. Covers 600+ completed implementations. Targeted at Fortune 1000 organizations adopting or expanding Datadog.
• Managed SOC Services for Datadog 24/7 Managed Security Operations Center services for the Datadog platform, providing continuous Cloud SIEM, ASM, SCA, and Cloud Security Posture Management monitoring, threat detection, and incident response.
• ServiceNow Implementation and Managed Services End-to-end ServiceNow consulting across ITSM, ITOM, ITAM, SPM, Enterprise Architecture, SecOps, CMDB, and Platform Automation, plus ongoing managed services for ServiceNow environments. Targeted at Fortune 1000 enterprises undergoing ServiceNow transformation.

Quantifiable outcome

• $1.3M in savings for Boston Consulting Group
• +11 more outcomes

Named customers23 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature10 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• DatadogcoreTechnology or Integration · 1 January 2026RapDev is a Datadog Premier Partner and the world's largest Datadog partner, holding 68 Datadog certifications and offering the most Datadog Marketplace integrations of any partner. Has won Datadog Partner of the Year for North America for a record five consecutive years (2022-2026) and also won Datadog Marketplace Partner of the Year in 2026. Services include deployment, migration, security & managed SOC, AI capabilities (Bits AI, LLM Observability), managed services, governance and cost optimization, DevOps/SRE maturity, incident management, and marketplace integrations.
• ServiceNowcoreTechnology or Integration · 1 January 2026RapDev is a ServiceNow Elite Partner with 136 product line certifications and 4.7 CSAT score. Services span Agentic AI & AI Governance, ITOM Visibility, ITOM Health, ITAM, SPM, Enterprise Architecture, ITSM, CMDB, SecOps, Platform Automation, and ServiceNow Store applications. Has discovered 67k AI agents. Offers certified apps including Vitals, Tag Generator (patent pending), CSDM as Code (patented), Asset & CI Insights, YAML JSON Converter, and the Arlo AI agent suite.
• GitHubsupportingTechnology or IntegrationCSDM as Code integration dynamically registers microservices from GitHub using a YAML schema, automatically creating SDLC components and tag-based application services in ServiceNow.
• GitLabsupportingTechnology or IntegrationCSDM as Code integration dynamically registers microservices from GitLab using a YAML schema.
• BitbucketsupportingTechnology or IntegrationCSDM as Code integration dynamically registers microservices from Bitbucket using a YAML schema.
• Azure DevOpssupportingTechnology or IntegrationCSDM as Code integration dynamically registers microservices from Azure DevOps using a YAML schema.

Scale indicators24 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• NewRocket: ServiceNow Elite Partner focused on enterprise ServiceNow implementations, managed services, and platform engineering. Directly competes with RapDev in the same ServiceNow Elite tier for large enterprise customers.
• Persistent Systems: IT services firm with deep ServiceNow and Datadog practices and similar mid-sized enterprise focus. Comparable in scale and engineering-led delivery model to RapDev.
• GlideFast Consulting: Pure-play ServiceNow Elite Partner specializing in ITSM, ITOM, and CMDB implementations for enterprise customers. Closely comparable niche positioning and go-to-market within the ServiceNow ecosystem.
• Slalom: Global consulting firm with a significant ServiceNow Elite practice and similar focus on enterprise platform implementations across regulated industries. Directly competes for ServiceNow and cloud transformation engagements at Fortune 1000 accounts.

Broad incumbents

• Accenture (ServiceNow practice): Global systems integrator with a sizable ServiceNow Elite practice serving Fortune 500 clients. Competes for large multi-workstream transformations where RapDev often plays as implementation specialist.
• Datadog (in-house professional services): Datadog's own professional services and partner program directly shapes RapDev's opportunity. If Datadog expands in-house delivery or narrows partner economics, RapDev's largest revenue engine is at risk.
• Deloitte (ServiceNow practice): Big Four firm with a global ServiceNow and Datadog practice offering large-scale transformation programs. Competes with RapDev on enterprise ServiceNow engagements but at much larger scale and broader portfolio.
• Cognizant: Global IT services firm with a ServiceNow practice and broader enterprise transformation capability. Competes for multi-tower ServiceNow implementations at large enterprise customers.
• KPMG (ServiceNow practice): Big Four advisory firm with ServiceNow Elite Partner status, particularly strong in financial services and regulated industries — directly relevant given RapDev's Synechron alignment to FS.

Emerging players

• Coforge: Global IT services firm with a growing ServiceNow practice and digital engineering focus. Increasingly competes for ServiceNow implementations at mid-market and enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• GitHubgithub.com/rapdev-io/servicenow-oss
• LinkedInlinkedin.com/company/rapdevio

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RapDev