What NewRocket (Formerly Highmetric) does

NewRocket is a ServiceNow Elite Partner that delivers enterprise platform consulting, implementation, and managed services on the ServiceNow platform. The firm, which rebranded from Highmetric in 2021 following acquisition by Gryphon Investors, serves customers across financial services, manufacturing, higher education, healthcare, government, insurance, energy and utilities, and nonprofit verticals. ServiceNow Worldwide Partner of the Year 2024 and Americas Partner of the Year 2024 awards position it among the top tier of ServiceNow's global systems integrator channel.

The company's product portfolio has shifted toward an AI-first delivery model. Built-on and adjacent offerings include FlightPath.AI (an AI advisory framework), NewRocket Intelligence, Value Intelligence, Origin, Now Assist Launch, Intelligent Agent Crew, and contributions to the AI Agent Marketplace. These tools layer agentic workflows and analytics on top of ServiceNow's Now Assist platform and are complemented by an Anthropic Claude Select Partner relationship that broadens model access. The firm claims 3,600+ ServiceNow certifications across its practitioner bench.

The business model is professional services–led, monetizing through implementation, advisory, and managed services on multi-year enterprise engagements, supplemented by product/IP monetization via the AI suite. Delivery is organized across offices in Vista (California), New York, Kanata (Canada), London, and Pune (India), with the India center providing offshore leverage. The go-to-market is anchored by a recently expanded C-suite (CEO Harsha Kumar, COO Frank Palermo, CFO Sanjeev Munjal, CGAO Jason Rosenfeld, CRO Kevin Connolly) and partnership alliances with ServiceNow, Anthropic, 3CLogic, and Phoenix Software.

Name

NewRocket (Formerly Highmetric)

Legal name

NewRocket, Inc.

Website

http://www.newrocket.com/

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

51–100 employees

Short description

NewRocket is a ServiceNow Elite Partner delivering enterprise platform consulting, implementation, and AI-driven managed services to customers in financial services, manufacturing, higher education, healthcare, government, and other regulated verticals across North America, the UK, and India.

Ownership category

akta.pro rank

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Professional Services: Implementation, advisory, and consulting services for ServiceNow platform deployments including AI integration, UX design, and managed services
2. AI Accelerator Services: AI-focused services including FlightPath.AI, Agentic AI integration, and Now Assist Launch programs
3. Products: Proprietary products including NewRocket Intelligence and Value Intelligence solutions

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

NewRocket is an AI-first ServiceNow Elite Partner that delivers enterprise advisory, implementation, UX design, managed services, and proprietary AI accelerator offerings built on the ServiceNow platform. The firm helps large organizations across Financial Services, Healthcare, Higher Education, Manufacturing, Government, and Technology verticals deploy ServiceNow solutions, integrate Agentic AI and Generative AI capabilities, and operationalize AI through products such as FlightPath.AI, Origin, NewRocket Intelligence, and Value Intelligence.

Differentiator

Problem solved

Functional benefit

Brands

• NewRocket Intelligence: AI-powered analytics product offering on ServiceNow platform
• Value Intelligence
• FlightPath.AI
• Now Assist Launch
• Origin

Products and services

• Advisory & Consulting Services Strategic advisory and consulting engagements guiding enterprise leaders through ServiceNow platform roadmaps, AI activation strategies, and digital transformation initiatives across Financial Services, Healthcare, Higher Education, and other industries.
• Implementation Services End-to-end ServiceNow platform implementation, configuration, and integration services for enterprise customers across IT, HR, customer service, and security operations.
• Managed Services Ongoing operational management, support, and optimization of customer ServiceNow environments post-implementation.
• UX Design Services User experience design services for ServiceNow portals, employee centers, and digital workplace experiences.
• Agentic AI Services Advisory, design, and implementation services for deploying Agentic AI capabilities and AI agents on the ServiceNow platform.
• Claude Services Services for bringing Anthropic's Claude AI to enterprise customers, integrated with ServiceNow workflows, enabled by NewRocket's Select Partner status in Anthropic's Claude Partner Network.
• FlightPath.AI AI accelerator program delivering a focused deployment of Agentic AI on the ServiceNow platform, designed to launch quickly, operate confidently, and deliver measurable impact for enterprise customers.
• Now Assist Launch A structured 10-week program to rapidly deploy Generative AI on ServiceNow using out-of-the-box Now Assist skills, going live with up to four GenAI skills in production.
• Intelligent Agent Crew An advanced catalog of AI agents developed on the ServiceNow platform providing multi-step autonomous workflow automation across enterprise IT, HR, and customer service operations.
• NewRocket Intelligence An AI-powered analytics and intelligence product built on the ServiceNow platform to surface insights, measure performance, and support data-driven decisions across enterprise operations.
• Value Intelligence A value realization and governance framework for ServiceNow implementations that helps enterprise customers track business outcomes and measure ROI from platform investments.
• Origin An AI-infused back-to-box offering on the ServiceNow AI Platform that helps enterprises return to out-of-the-box configurations while still leveraging AI capabilities.

Quantifiable outcome

• 50+ hours saved per month through automated compliance and control testing
• +6 more outcomes

Named customers11 records

Segments10 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and key.

• AnthropiccoreTechnology or IntegrationNewRocket has joined Anthropic's Claude Partner Network as a Select Partner, launching new offerings to bring Claude to enterprise customers. This partnership enables NewRocket to offer trusted AI solutions integrated with ServiceNow.
• 3CLogickeyStrategic or Co-development PartnerStrategic partnership to deliver seamless contact center solutions for Financial Services with ServiceNow. Joint effort aims to accelerate digital transformation through integrated CRM and AI-powered CCaaS offerings for ServiceNow's Financial Services Operations (FSO) product.
• Phoenix SoftwarekeyStrategic or Co-development PartnerPartnership to deliver greater value for Higher Education institutions on the ServiceNow platform.

Scale indicators10 records

Recent moves7 records

Expansion highlights5 records

Others

• ServiceNow: The platform vendor itself; not a direct competitor on services but a critical ecosystem partner and increasingly adjacent competitor as ServiceNow expands its own delivery, AI, and partner programs.

Direct peers

• GlideFast Consulting: ServiceNow Elite Partner specializing in enterprise implementations; a directly comparable boutique competing for similar mid-to-large ServiceNow engagements.
• Fruition Partners (now part of Deloitte): Originally a pure-play ServiceNow consultancy that was acquired by Deloitte; historically a direct peer and now an example of how specialist ServiceNow partners get absorbed by larger SIs.
• Crossfuze: ServiceNow-focused consultancy with a strong ITSM and ITOM practice; comparable in specialty, delivery model, and customer profile to NewRocket.
• Slalom: Consulting firm with a prominent ServiceNow practice and similar vertical-led, AI-forward go-to-market; comparable in scale, talent depth, and customer segments to NewRocket.
• 10th Magnitude: ServiceNow Elite Partner focused on enterprise digital transformation; a boutique competitor in the same partner tier with overlapping customer segments.

Broad incumbents

• EPAM Systems: Global digital transformation services firm with ServiceNow and AI capabilities; overlaps with NewRocket's enterprise consulting and platform integration offerings.
• Accenture: Global systems integrator with a large ServiceNow practice and deep enterprise relationships across Financial Services, Healthcare, and Public Sector; competes for the same multi-workload ServiceNow transformations NewRocket targets.
• Cognizant: Global IT services provider with established ServiceNow delivery capability and broad enterprise customer base; competes on large multi-workload implementations across the same industries.
• Deloitte: Big Four consultancy with a substantial ServiceNow alliance and strong regulated-industry footprint; overlaps directly with NewRocket's Financial Services, Healthcare, and Government practices.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xtwitter.com/newrocketinc
• YouTubeyoutube.com/newrocket
• LinkedInlinkedin.com/company/newrocket-gobeyond

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A4 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about NewRocket (Formerly Highmetric)