What Vivint does

Vivint designs, manufactures, sells, and professionally installs integrated smart home security and automation systems for residential homeowners across North America, operating as a wholly-owned subsidiary of NRG Energy since the December 2022 $5.2 billion acquisition. The company employs between 5,001 and 10,000 people and protects approximately 2.5 million homes through an in-house direct sales force, Vivint-certified Smart Home Pros who handle installation, and a 24/7 professional monitoring center. Its product portfolio centers on two packages — HomeProtect (entry-level, starting at $199.99 equipment) and HomeProtect Pro (premium integrated system, $599.99+ equipment) — anchored by the Smart Hub Pro 2, a touchscreen control panel with cellular and battery backup, and extended by AI-powered cameras (Outdoor Camera Pro 3 with integrated RADAR, Doorbell Camera Pro, Indoor Camera Pro), the Spotlight Pro tracking light, environmental sensors, smart locks, thermostats, garage controls, and the optional Vivint Playback DVR.

The technical backbone is proprietary: Vivint builds its hardware in-house using a hybrid wired/wireless architecture, integrates RADAR with computer vision for behavior-based threat detection (the Smart Deter™ system), and claims a 7.3% verified false positive rate — meaningfully below Ring, SimpliSafe, and Nest. The May 2025 brand relaunch formally expanded the company's scope from pure security into energy management, integrating with NRG's energy products and positioning the smart thermostat as an ENERGY STAR-certified efficiency lever capable of up to $300/year in customer energy savings. Distribution combines in-home sales consultations, phone-based inside sales, e-commerce on vivint.com, the Vivint for Builders program targeting new-construction developers, and the Reliant (NRG subsidiary) Smarter Home Bundle that cross-sells into NRG's retail energy customer base.

The business model blends hardware sales (often financed at 0% APR over 12–60 months) with recurring monthly monitoring fees ($24.99–$44.99), professional installation ($199 standard), extended warranty Protection Plans, and DVR subscriptions — generating a mix of upfront equipment revenue and contractually recurring service revenue that is structurally more defensible than pure DIY competitors. Vivint also serves adjacent segments including small businesses (Vivint for Business), seniors (emergency pendant systems with fall detection), and home builders (Vivint for Builders), while maintaining institutional integrations with public safety through The Monitoring Association's ASAP Service.

Name

Vivint

Legal name

Vivint LLC

Website

https://vivint.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Vivint designs, sells, and professionally installs integrated smart home security systems with 24/7 monitoring for approximately 2.5 million residential customers across North America, combining proprietary AI- and RADAR-powered cameras with an in-house direct sales and installation workforce under NRG Energy ownership.

Ownership category

akta.pro rank

Product category

Smart Home Security Systems

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Automatic Environmental Control Manufacturing for Residential, Commercial, and Appliance Use (334512)

SIC

Auto Controls For Regulating Residential & Comml Environments (3822), Household Audio & Video Equipment (3651), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Smart Home Security Automation & Integration (Monitored) (HSAHAAAF)

akta.pro secondary industries

Residential CCTV & Door/Perimeter Surveillance Packages (HSAHACAH), Remote Video Monitoring Services (Live/Virtual Guard) (HSAHACAB), Smart Doorbell Cameras (Wi‑Fi/App-Connected) (HSAHAIAE), Smart Security Cameras & Surveillance Systems Retail (CRAIAMAF)

Keywords

• Smart home security
• Home security monitoring
• Smart home automation
• Security camera systems
• Professional installation services

Headquarters

HQ city

Lehi

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Equipment Sales: Vivint sells security and smart home equipment including cameras, sensors, hubs, and accessories. Equipment can be purchased upfront or financed through 0% interest payment plans ranging from 12-60 months. Average system costs range from $199.99 (HomeProtect starter) to $749.99+ (HomeProtect Pro).
2. Professional Monitoring Services: Recurring monthly fees for 24/7 professional monitoring. HomeProtect monitoring starts at $24.99/month; HomeProtect Pro monitoring starts at $44.99/month. Includes alarm verification, emergency dispatch coordination, cellular backup, and two-way talk capabilities.
3. Professional Installation: Installation services provided by Vivint Smart Home Pros. Standard installation fee of $199, often offered free during promotions. Installation is required for most systems and is included with new system purchases.
4. Vivint Playback DVR Subscription: Optional subscription service for continuous 24/7 video recording beyond standard event-based recording. Enables up to 10 days of continuous storage from up to 12 cameras, plus event markers and sound detection features.
5. Vivint Protection Plan: Extended warranty and service coverage plan offering ongoing hardware protection beyond the standard warranty period. Provides repair, replacement, and ongoing support coverage.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Vivint designs, manufactures, sells, and professionally installs integrated smart home security systems with 24/7 professional monitoring. Its proprietary hardware lineup includes the Smart Hub Pro 2 central control panel, RADAR-powered AI cameras (Outdoor Camera Pro 3, Doorbell Camera Pro, Indoor Camera Pro), Spotlight Pro, environmental and safety sensors, smart thermostats, locks, and garage door controls. Revenue is generated through equipment sales (with 0% APR financing), recurring monthly monitoring subscriptions ($24.99–$44.99/month), professional installation services, and optional DVR and protection plan subscriptions, all managed through the Vivint mobile app.

Product overview

Vivint offers a comprehensive smart home security ecosystem combining professional installation, 24/7 monitoring, and integrated smart home automation. The portfolio centers on two main security packages: HomeProtect (entry-level, starting at $199.99) and HomeProtect Pro (premium integrated system starting at $599.99). Core hardware includes the Smart Hub Pro 2 as the central command center, complemented by a full lineup of security cameras (Outdoor Camera Pro 3, Doorbell Camera Pro, Indoor Camera Pro, Spotlight Pro), environmental sensors (Door & Window Sensors, Motion Sensor, Glass Break Sensor), safety detectors (Smoke & CO Combo, Water Sensor), and smart home devices (Smart Thermostat, Smart Locks, Garage Door Control). All products connect through the Vivint App and are managed via the Vivint Smart Hub, with optional Vivint Playback DVR for 24/7 recording. The system emphasizes AI-powered proactive deterrence through Smart Deter technology and RADAR-enhanced detection. Vivint also serves specific segments through Vivint for Business and Vivint for Builders programs.

Differentiator

Problem solved

Functional benefit

Products and services

• HomeProtect Entry-level home security package for residential customers, including Security Hub, 3 Door & Window Sensors, 1 Motion Sensor, Keypad, and yard sign. Monitoring starts at $24.99/month and professional installation is included with qualifying purchase.
• HomeProtect Pro Premium fully integrated smart home security system combining security, energy management, and home automation. Compatible with the complete Vivint product lineup including Outdoor Camera Pro, smart lighting, and full device ecosystem. Monitoring starts at $44.99/month.
• Smart Hub Pro 2 Advanced touchscreen control panel serving as the central command center connecting all Vivint devices. Features 7-inch LCD touchscreen (1024x600), 4x more processing power than predecessor, built-in cellular and battery backup, and two-way camera communication.
• Outdoor Camera Pro 3 Next-generation outdoor security camera with RADAR-powered AI detection, 4K sensor with 5.3x HD zoom, Vehicle Protection feature, Smart Deter technology with 2x larger light ring, 140-degree field of view, IP65 weather resistance, and hybrid wired/Wi-Fi connectivity.
• Doorbell Camera Pro Smart video doorbell with 180-degree x 180-degree field of view, package detection, Smart Deter technology that activates LED light ring and 90dB speaker to deter porch pirates, 1664p HDR resolution, night vision, and two-way talk. Priced at $249.99.
• Indoor Camera Pro Indoor security camera with 1080p HD video, 150-degree field of view, person detection, privacy mode, two-way talk, built-in recording with Vivint Playback DVR support, and night vision with high-powered infrared LEDs.
• Spotlight Pro Intelligent outdoor security spotlight using computer vision to detect, track, and illuminate people. Features up to 1800 lumens, 25-foot lighting range, strobing effect for deterrence, and integration with Outdoor Camera Pro 3.
• Vivint Playback DVR Video recording subscription service enabling 24/7 continuous recording from up to 12 cameras for up to 10 days. Stores footage on camera built-in 64GB SD cards with cloud backup for key events. Includes event markers and Sound Detection for smoke and CO alarms.
• Door & Window Sensors Security sensors monitoring doors and windows for instant notifications. Available in surface-mounted or recessed configurations, with 5+ year battery life and 345 MHz frequency.
• Motion Sensor Passive infrared motion detector with 40x50-foot coverage, 75-degree field of view, pet-immune settings, and integration with Smart Thermostat and security cameras for home automation.
• Glass Break Sensor Audio-based glass break detector with 20-foot radius and 360-degree horizontal sensing. Features dual-shatter recognition, three sensitivity levels, and 3-5 year battery life.
• Smoke & CO Combo Detector Combination detector using photoelectric sensors for smoke detection and electrochemical sensors for carbon monoxide identification. Communicates with Smart Hub to shut down HVAC and unlock doors in emergencies.
• Water Sensor Smart flood protection sensor detecting water leaks, moisture, and freezing temperatures. Includes temperature monitoring to prevent burst pipes and immediate smartphone notifications.
• Smart Thermostat Smart home thermostat with automatic temperature adjustment based on occupancy and schedules. Integrates with motion sensors and Vivint system for energy savings up to 12% and Smart Comfort features, with potential savings of up to $300/year.
• Smart Locks Keyless entry door locks with remote access and unique access codes. Integrates with Vivint system to arm security when locked and track who's coming and going.
• Garage Door Control Smart garage door controller enabling remote opening and closing through Vivint app. Integrates with Doorbell Camera Pro for verifying deliveries before opening garage.
• Vivint App Mobile application providing total smart home control, enabling security management, camera viewing, door locking, thermostat adjustment, and garage door control from anywhere.
• Emergency Pendant Senior alert device with one-button emergency notification to Vivint Monitoring center. Includes wrist band, lanyard, belt clip, and wall mount options. Provides medical emergency response and fall detection support.
• Vivint for Business Business security solutions extending Vivint's smart home security capabilities to commercial properties, including business security, access control, video surveillance, and fire monitoring for small business owners.
• Vivint for Builders End-to-end smart home security solution for residential home builders, handling installation, service, and homeowner support through Vivint's in-house technicians. Allows builders to select customizable smart home packages including cameras, doorbell cameras, smart locks, thermostats, and sensors for new construction homes.
• Professional Installation Service Installation services provided by Vivint-certified Smart Home Pros (in-house technicians). Standard installation fee of $199, often offered free during promotions. Includes in-person consultation, system design, professional installation, and hands-on training post-installation.
• 24/7 Professional Monitoring Recurring 24/7 professional monitoring service with alarm verification and emergency dispatch coordination. HomeProtect monitoring starts at $24.99/month; HomeProtect Pro monitoring starts at $44.99/month. Includes cellular backup, two-way talk capabilities, ASAP Service integration with emergency communications centers, and under-10-second text alert response time.

Quantifiable outcome

• Up to $300/year energy savings with Smart Thermostat automation
• +4 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability10 records

Feature7 records

Partnerships

Four partnerships are on record, tiered core, minor and flagship.

• The Monitoring Association (TMA)coreStrategic or Co-development Partner · 7 May 2026Vivint transmits alarm notifications via TMA's ASAP Service (Automated Secure Alarm Protocol), a standards-based solution that automatically delivers alarm notifications to emergency communications centers' computer-aided dispatch systems, eliminating manual data entry.
• Mission Critical PartnersminorImplementation/ SI/ Consulting Partner · 7 May 2026Mission Critical Partners facilitates the implementation of ASAP Service at emergency communications centers, including those receiving Vivint's alarm notifications.
• Cobbs Creek FoundationminorOthers · 9 April 2026NRG Energy and Vivint invested $500,000 in the Cobbs Creek Foundation to support revitalization of the historic Cobbs Creek Golf & Education Campus in West Philadelphia. Funding supports expanded programming at the TGR Learning Lab, including branding a central gathering space as the 'Vivint + NRG Hub'.
• Reliant (NRG subsidiary)flagshipGTM or Marketing Partner · 13 April 2025Reliant and Vivint introduced the Smarter Home Bundle, combining energy services from Reliant with Vivint's smart home security systems. This partnership extends Vivint's distribution through Reliant's customer base and provides bundled offerings.

Scale indicators5 records

Recent moves10 records

Expansion highlights6 records

Direct peers

• Brinks Home: Brinks Home provides professionally installed monitored security and smart home services across the U.S., targeting a similar homeowner customer with multi-year monitoring contracts. Comparable direct sales and installation model.
• ADT: ADT is the largest incumbent professionally installed and monitored home security provider in the U.S., offering similar equipment packages, 24/7 monitoring, and bundled smart home devices. Closest direct competitor to Vivint in the pro-install segment.
• SimpliSafe: SimpliSafe pioneered the no-contract, DIY-or-pro-install monitored home security model and competes head-to-head with Vivint in both equipment bundles and monthly monitoring subscriptions, frequently appearing in the same best-of rankings.
• Ring (Amazon): Ring competes in smart doorbells, outdoor cameras, and home security with low-cost DIY hardware plus optional professional monitoring. The largest volume competitor, leveraging Amazon's ecosystem and aggressive pricing against Vivint's premium positioning.
• Google Nest: Nest offers cameras, doorbells, smart thermostats, and alarm systems integrated with Google Home. Competes directly with Vivint in the connected home ecosystem, particularly for tech-forward homeowners.
• Frontpoint Home Security: Frontpoint offers DIY-installed monitored home security with a strong focus on customer service and flexible contracts. Frequently compared to Vivint in third-party reviews and competes for the same homeowner segment.

Emerging players

• Cove Security: Cove is a fast-growing DIY home security provider offering no-contract monitoring and lower-priced equipment. Frequently appears alongside Vivint, SimpliSafe, and ADT in best-of lists and competes in adjacent price tiers.
• Abode Systems: Abode offers DIY smart home security with strong home automation integrations and optional professional monitoring. Targets tech-savvy homeowners who self-install, taking share from Vivint's lower end of the market.
• Deep Sentinel: Deep Sentinel offers AI-powered live video monitoring with human guard intervention, closely mirroring Vivint's Smart Deter and verified-alarm approach. A focused emerging competitor in proactive deterrence rather than full-home security.

Broad incumbents

• Comcast Xfinity Home: Xfinity Home bundles professionally installed security and smart home services with Comcast's broadband subscriber base. A broader incumbent leveraging ISP relationships rather than Vivint's pure-play direct sales motion.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/vivinthome
• YouTubeyoutube.com/vivint
• Facebookfacebook.com/vivinthome
• LinkedInlinkedin.com/company/vivint
• Instagraminstagram.com/vivint
• Pinterestpinterest.com/vivint

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds9 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vivint