novoville
- Company typePrivate
- Founded2016
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What novoville does
Novoville is a London-headquartered GovTech software provider founded in 2016 that sells a modular, cloud-based platform to local governments across the United Kingdom, Greece, and Cyprus. Its product suite comprises four modules: Novoville CRM (citizen request management, payments, volunteering, and consultations), Novoville Mobility (parking detection, permits, payments, and sustainable transport rewards), Shared Repairs (a mobile app and Virtual Tenement concept for coordinating common repairs in Scottish tenement blocks, including digital voting, contractor marketplace, and FCA-regulated payment accounts), and Shared Works (a platform for delivering home energy retrofit programmes such as the WMCA Warm Homes Programme). The platform is GDPR-compliant, integrates with Google Maps, Mapbox, and Modulr for payments, and provides a cloud dashboard for municipal operators.
The company's revenue mechanics combine SaaS subscriptions or contracts with local authorities (CRM and Mobility, enterprise-priced), transaction-based commissions on Shared Repairs jobs (under 1% to 5% per job, £20-£1,499 range), and professional services for implementation. Go-to-market relies on direct enterprise sales into municipal procurement cycles, complemented by accelerator-channel partnerships (CivTech, Connected Places Catapult DIATOMIC, Energy Systems Catapult), event-driven visibility (COP26, EU research consortia), and a product-led growth motion for consumer-facing apps distributed via iOS and Android app stores. Novoville reports 100+ local authority customers, 250+ projects delivered, and 1 million+ citizens served with a 4.7/5 client rating.
The company is privately held with cumulative disclosed funding of approximately $2.5M across three rounds (2016, 2018, 2024), headcount of 11-50, and operations spanning offices in London, Athens, Edinburgh, and Nicosia. Named customers include the City of Edinburgh Council, City of Athens, Municipality of Trikala, Amathounta Municipality, and West Midlands Combined Authority. The leadership team comprises CEO Fotis Talantzis and COO Iraklis Bourantas.
novoville firmographics
Firmographics- Name
- novoville
- Legal name
- Novoville Limited
- Website
- https://novoville.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
novoville industry classification
Industry- Product category
- Government Technology (GovTech) / Citizen Engagement Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- CRM Implementation & Customization Services (BPAEAGAC), CRM Managed Services & Support (BPAEAGAD)
Keywords
Where novoville is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices4 records
Markets served
novoville business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Platform Licensing to Local Governments: Novoville provides its modular cloud platform to local authorities under subscription or contract agreements. Local governments pay for access to CRM, mobility, and other modules to serve citizens. The platform enables digital transformation of public services.
- Shared Repairs Commission: Dynamic commission-based pricing on completed repair jobs. Fees range from less than 1% for high-value jobs to 5% for smaller jobs, with minimum £20 and maximum £1,499 per job. Commission covers app usage, payment account, and contractor marketplace access.
- Professional Services & Implementation: Implementation support, custom development, and ongoing professional services for local authority deployments. Includes system integration with existing government infrastructure and staff training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Shared Repairs: Dynamic commission from <1% to 5% per job (£20 minimum, £1,499 maximum) |
| Subscription | Annual | CRM and Mobility Platforms: Enterprise/Quote-based pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
novoville product offering
Product offeringCore offering
Novoville provides a modular, cloud-based, GDPR-compliant citizen engagement platform for local governments, comprising four products: CRM for citizen service requests and engagement, Mobility for parking and sustainable transport, Shared Repairs for tenement repair coordination, and Shared Works for energy retrofit programme delivery. The platform is licensed to local authorities as SaaS, with consumer-facing mobile apps enabling residents to interact with municipal services directly.
Product overview
Novoville is a modular, cloud-based platform for sustainable cities consisting of four interconnected products: CRM (civic engagement and service delivery), Mobility (parking and transport management), Shared Repairs (tenement repair management), and Shared Works (energy retrofit coordination). The platform is GDPR-compliant, integrates with existing government systems, and provides local authorities with a unified dashboard for real-time control over public services.
Differentiator
Problem solved
Functional benefit
Brands
- Novoville CRM: Citizen engagement and service delivery platform for local governments - handles citizen requests, volunteering, consultations, and municipal communications.
- Novoville Mobility
- Novoville Shared Repairs
- Novoville Shared Works
Products and services
- Novoville CRM A civic engagement and citizen service delivery platform for local governments that enables management of city infrastructure, real-time communication with residents, citizen service requests, urban operations streamlining, and actionable insights via a central cloud-based dashboard.
- Novoville Mobility
Quantifiable outcome
- 100+ cities transformed with digital services
- +3 more outcomes
Companies that use novoville
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles2 records
novoville technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability3 records
Feature6 records
novoville partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core, minor and flagship.
- West Midlands Combined Authority (WMCA)coreNovoville to deliver Shared Works for WMCA's Warm Homes Programme, supporting energy efficiency and retrofit initiatives for homes across the West Midlands region.
- Energy Systems Catapult with Repowering LondoncoreNovoville Shared Works selected by Energy Systems Catapult in partnership with Repowering London to address energy efficiency challenges in domestic buildings.
- Connected Places Catapult DIATOMIC AcceleratorminorBirmingham Council procured Shared Works following participation in Connected Places Catapult's DIATOMIC Accelerator programme.
- HumAIne Project ConsortiumminorPilot partner in EU-funded HumAIne project (Horizon Europe programme) developing Human-AI collaboration operating system. Consortium includes 17 partners from 12 countries including Italy, Israel, Greece, Slovenia, Denmark, Netherlands, Bulgaria, Spain, Belgium, Cyprus, Portugal, and UK. Project lifecycle: 36 months.
- Modulr FS LimitedcoreNovoville is a registered EMD (Electronic Money Directive) agent of Modulr FS Limited, an FCA-authorised Electronic Money Institution. Modulr provides digital payment accounts for the Shared Repairs app's tenement payment functionality. Novoville's FCA reference: 902998. Modulr's FCA reference: 900573.
- City of Edinburgh Council / CivTech ProgrammeflagshipSelected by CivTech and City of Edinburgh Council in November 2019 to develop the Shared Repairs app addressing tenement maintenance challenges. Council renewed partnership in 2020, providing continued funding for app development. The app launched in April 2021. Deep collaboration included co-design with council staff and backing from Scottish Government CivTech programme.
- Local Trusted Trader SchemesminorPartnership with council-vetted Trusted Trader schemes including Edinburgh Trusted Traders, Perth & Kinross, East Ayrshire, Dundee, Glasgow, Falkirk, Aberdeen, and East Renfrewshire. Provides quality-assured contractor marketplace within the Shared Repairs app.
- Edinburgh World HeritageminorPartnership with Edinburgh World Heritage to support preservation of architectural heritage in Edinburgh's UNESCO World Heritage Site through the Shared Repairs platform.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
novoville competitors and assessment
Company assessmentDirect peers
- CitizenLab: European citizen engagement and participation platform targeting local governments. Closest direct competitor to Novoville's CRM product, focused on citizen consultation and participatory budgeting across European municipalities.
- Bang the Table: Citizen engagement and online consultation platform for local governments globally. Directly comparable to Novoville's citizen engagement functionality, with overlapping use cases around community consultation.
- iCasework: UK-based complaints and case management platform for local government and housing providers. Directly comparable to Novoville's citizen request management functionality, particularly for housing associations and councils.
Broad incumbents
- OpenGov: Government financial management, budgeting, and transparency platform serving US state and local governments. Adjacent competitor in the broader civic-tech stack with overlapping local government buyers.
- Tyler Technologies: Large US-listed public sector software company covering courts, public safety, and municipal ERP. Overlaps with Novoville in serving local governments but operates at vastly greater scale and breadth.
- Granicus: Global GovTech platform for citizen engagement, communications, and service delivery. Comparable to Novoville's CRM and citizen-request functionality at a much larger scale and broader geographic footprint.
- Accela: US-headquartered government technology platform offering civic engagement, permitting, and service-request solutions. Directly comparable product category to Novoville's CRM module for local governments.
- Civica: Large UK-based public sector software provider serving councils, health, and government agencies. Closest incumbent to Novoville in the UK local-government market, though Civica operates across a much broader portfolio of services.
Emerging players
- Zencity: AI-driven citizen feedback and engagement analytics platform for local governments. Comparable in the citizen-insights space but with a data-analytics-first approach versus Novoville's service-request-first design.
- Consul Democracy: Open-source citizen participation and legislative consultation platform used by European municipalities. Comparable to Novoville's CRM around civic consultation use cases, though with an open-source rather than SaaS delivery model.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
novoville social profiles
Digital presencenovoville compliance and trust
Trust signalCompliance5 records
novoville financial estimates
Financial estimateRevenue estimate
Valuation estimate
novoville leadership team
Management profileNumber of profiles
Profiles2 records
novoville subsidiaries and ownership
Company hierarchySubsidiaries1 record
novoville funding detail
Funding detailFunding overview
Funding rounds3 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
novoville M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about novoville
What does novoville do?
Novoville provides a modular, cloud-based, GDPR-compliant citizen engagement platform for local governments, comprising four products: CRM for citizen service requests and engagement, Mobility for parking and sustainable transport, Shared Repairs for tenement repair coordination, and Shared Works for energy retrofit programme delivery. The platform is licensed to local authorities as SaaS, with consumer-facing mobile apps enabling residents to interact with municipal services directly.
Is novoville a public or private company?
novoville is a private company. It is classified as venture growth investor backed and is currently operating.
When was novoville founded?
novoville was founded in 2016. It employs 11 to 50 people.
Where is novoville based?
novoville is headquartered in London, United Kingdom, in the Europe region.
How does novoville make money?
Three revenue lines are on record. SaaS Platform Licensing to Local Governments are the primary driver. The others are shared Repairs Commission and professional Services & Implementation.
Who are novoville's main competitors?
Direct peers on record are CitizenLab, Bang the Table and iCasework. Broad incumbents are OpenGov, Tyler Technologies, Granicus, Accela and Civica. Emerging players are Zencity and Consul Democracy.
Does novoville have an API?
No public API is recorded for novoville.
What industry is novoville in?
novoville's product category is Government Technology (GovTech) / Citizen Engagement Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAEAGAC, CRM Implementation & Customization Services. Its SIC code is 7372.