Arro
Arro is a mobile taxi e-hailing platform founded in 2015 and headquartered in New York City, serving individual riders, business users, and accessibility-focused passengers across six US cities and London via the ARRO Taxi App and ARRO Driver companion app, monetizing through transaction fees on licensed-taxi fares without surge pricing.
- Company typePrivate
- Founded2015
- HeadquartersLos Angeles, United States
- Headcount1–10
- GTM typeB2C
- OfferingSoftware
What Arro does
Arro is a mobile taxi e-hailing platform founded in 2015 and headquartered in New York City, operating under ARRO, Inc. The company offers two consumer-facing products: the ARRO Taxi App for riders and the ARRO Driver companion app for taxi drivers. The platform serves both individual consumers and business users, with built-in accessibility filters for wheelchair-accessible vehicles and accommodations for riders with hearing, visual, and physical disabilities. Support for multiple stored payment cards indicates a secondary corporate-travel and expense use case.
The platform operates across six US cities plus London and is built around locally licensed taxi fleets rather than gig-economy drivers. Technical components include real-time GPS tracking of booked taxis, automatic payment processing, 7-digit check-in codes that tie digital hails to existing metered-taxi workflow, and integration with established taxi-hailing infrastructure. The platform deliberately does not use surge pricing—a positioning choice that contrasts with rideshare incumbents Uber and Lyft and aligns with the regulatory backdrop of FTC/DOJ investigations into algorithmic pricing and labor practices in US rideshare.
Arro monetizes via transaction fees applied to taxi fares booked through the platform. The company has secured notable institutional partnerships: a $10 million funding round in October 2022 led by Crosslink Capital (with BAM Ventures, Bling Capital, and Global Founders Capital participating), and a Boston pilot launched on 2026-06-24 integrating Arro with Uber, Lyft, Curb, and the City of Boston. Media coverage spans WSJ, TIME, CNN Money, NPR, and the NY Post. The company remains small, with 1–10 employees.
Arro firmographics
Firmographics- Name
- Arro
- Legal name
- ARRO, Inc.
- Website
- https://goarro.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Arro is a mobile taxi e-hailing platform founded in 2015 and headquartered in New York City, serving individual riders, business users, and accessibility-focused passengers across six US cities and London via the ARRO Taxi App and ARRO Driver companion app, monetizing through transaction fees on licensed-taxi fares without surge pricing.
- Ownership category
- akta.pro rank
Arro industry classification
Industry- Product category
- Taxi Hailing Platform
- NAICS
- Taxi and Ridesharing Services (485310), Taxi and Limousine Service (4853)
- SIC
- Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Transportation Services (4700)
- akta.pro primary industry
- E-Hailing Taxi Aggregators (Licensed Taxi Dispatch Platforms) (THADADAC)
- akta.pro secondary industry
- E-Hail Taxi Operators (Taxi via Apps) (TLAFAHAB)
Keywords
Where Arro is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices7 records
Markets served
Arro business model
Business model- GTM type
- B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Taxi Fare Transaction Processing: ARRO processes taxi ride payments through its platform, generating revenue through transaction fees on completed taxi fares facilitated by the app.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard taxi fare pricing with no surge pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Arro product offering
Product offeringCore offering
Arro operates a mobile taxi e-hailing application that connects passengers with licensed, locally trained taxi drivers. Users can hail a taxi with one tap to receive fare estimates, route previews, and ETAs, or pay for a taxi already in progress using a 7-digit check-in code, with automatic card-based payment at trip completion. A companion ARRO Driver app enables taxi drivers to receive and manage ride requests on the platform.
Product overview
Arro is a taxi e-hailing platform that operates as a mobile application connecting passengers with licensed taxi drivers. The company offers two core products: the ARRO Taxi App for passengers to hail taxis or pay for taxis already in service using a 7-digit check-in code, and the ARRO Driver app for taxi drivers to receive ride requests. The platform is available across major US cities including Boston, Chicago, Houston, Miami, New York City, and San Francisco, as well as London, UK. Arro differentiates itself through features such as no surge pricing, real-time vehicle tracking, and integration with traditional taxi fleets.
Differentiator
Problem solved
Functional benefit
Products and services
- ARRO Taxi App (Passenger)
- ARRO Driver App
Companies that use Arro
Customer profileSegments3 records
Ideal customer profiles3 records
Arro technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Arro partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- UbercoreBoston pilot program enables licensed taxi drivers to accept trip requests through Uber's platform using ARRO's licensed taxi e-hailing technology. This integration allows taxi drivers to participate in the rideshare ecosystem while maintaining their licensed taxi status.
- LyftcoreBoston pilot program enables licensed taxi drivers to accept trip requests through Lyft's platform using ARRO's licensed taxi e-hailing technology. The initiative aims to expand passenger options and provide Boston's licensed taxi drivers with a share of rideshare business.
- City of BostoncoreThe City of Boston and Boston Police Department unveiled the one-year pilot program enabling taxi-to-rideshare integration, with ARRO and Curb as the participating licensed taxi e-hailing platforms.
Scale indicators1 record
Recent moves5 records
Expansion highlights6 records
Arro competitors and assessment
Company assessmentDirect peers
- Curb: Curb is the other licensed taxi e-hailing app authorized alongside Arro in the Boston pilot integrating with Uber and Lyft. It offers nearly identical functionality — app-based taxi hailing, in-taxi payment, and licensed-driver-only supply — making it Arro's closest head-to-head competitor.
- Gett: Gett is a global taxi and ground transportation app targeting business users and licensed taxi fleets. It overlaps directly with Arro's licensed-taxi focus and B2B ride-hailing positioning in markets like NYC, London, and Israel.
- Flywheel Software (Taxi Magic): Flywheel (formerly Taxi Magic) provides cloud-based dispatch, mobile hailing, and payment software to taxi fleets in the US. It serves the same licensed-taxi driver/supply side that Arro connects riders to, making it a direct competitor on the supply and platform layer.
- Hailo (myTaxi / Free Now): Hailo (now Free Now) is a taxi-hailing app that originated in London and operates across Europe and other markets. It targets the same licensed-taxi segment as Arro and pioneered much of the urban taxi-app category.
Broad incumbents
- Uber: Uber is the dominant rideshare platform and Arro's distribution partner in the Boston pilot. Both operate in on-demand passenger ground transport, but Uber's scale, TNC driver base, and capital far exceed Arro's.
- Lyft: Lyft is the second major US rideshare incumbent and Arro's other pilot integration partner. Comparable to Uber in scope, with overlapping on-demand passenger transport offerings but operating with a TNC model rather than licensed taxi focus.
Emerging players
- Via: Via operates shared ride and on-demand transit services with municipal and transit-agency partnerships. While its model emphasizes ride-pooling and B2G, it competes for the same on-demand urban mobility rider that Arro serves.
- RideCharge: RideCharge provides taxi-booking and dispatch technology to fleets and passengers in the US. Its taxi-fleet software focus places it in direct competition with Arro's driver-side platform value proposition.
Regional players
- Careem: Careem is a major ride-hailing and multi-service super-app operating primarily in the Middle East, North Africa, and South Asia. It overlaps with Arro in app-based taxi and ride-hailing, though its geographic footprint does not directly intersect Arro's US/UK markets.
- Ola Cabs: Ola is a leading Indian and international ride-hailing platform with licensed-taxi and auto-rickshaw offerings. Comparable to Arro as a taxi-centric hailing platform, but operating predominantly outside Arro's geographic footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Arro social profiles
Digital presenceArro financial estimates
Financial estimateRevenue estimate
Valuation estimate
Arro leadership team
Management profileNumber of profiles
Profiles1 record
Arro funding detail
Funding detailFunding overview
Funding rounds1 record
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Arro M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Arro
What does Arro do?
Arro operates a mobile taxi e-hailing application that connects passengers with licensed, locally trained taxi drivers. Users can hail a taxi with one tap to receive fare estimates, route previews, and ETAs, or pay for a taxi already in progress using a 7-digit check-in code, with automatic card-based payment at trip completion. A companion ARRO Driver app enables taxi drivers to receive and manage ride requests on the platform.
Is Arro a public or private company?
Arro is a private company. It is classified as venture growth investor backed and is currently operating.
When was Arro founded?
Arro was founded in 2015. It employs 1 to 10 people.
Where is Arro based?
Arro is headquartered in Los Angeles, United States, in the North America region.
How does Arro make money?
One revenue line is on record: taxi Fare Transaction Processing.
Who are Arro's main competitors?
Direct peers on record are Curb, Gett, Flywheel Software (Taxi Magic) and Hailo (myTaxi / Free Now). Broad incumbents are Uber and Lyft. Emerging players are Via and RideCharge. Regional players are Careem and Ola Cabs.
Does Arro have an API?
No public API is recorded for Arro.
What industry is Arro in?
Arro's product category is Taxi Hailing Platform. Its primary akta.pro industry code is THADADAC, E-Hailing Taxi Aggregators (Licensed Taxi Dispatch Platforms), with a secondary code of TLAFAHAB, E-Hail Taxi Operators (Taxi via Apps). Its NAICS code is 485310 and its SIC code is 4100.