Reconnect

What Reconnect does

Reconnect, Inc. is a private, Delaware-incorporated software company founded in 2009 and headquartered in Portland, Maine (with firmographic records also showing Cumberland Center, Maine). The company builds a cloud-based, HIPAA-compliant case management and participant-monitoring platform used by justice-involved and behavioral health agencies, deployed across 40+ U.S. states and serving more than 400 programs. Its product architecture pairs Reconnect Manager, a staff-facing web dashboard for case management, drug test randomization, forms, and analytics, with Reconnect Community, a participant-facing mobile application for daily tasks, messaging, video chat, check-ins, and location features. Modular add-ons include HardwareFreeEM (smartphone-only location monitoring with biometric verification), Reconnect E-Signature (digital forms and document workflows), Reconnect E-Staff (outsourced client management services), and Learning Lab LMS (recovery and life-skills curriculum). The company also offers Reconnect Smartphone (locked-down Android leasing hardware) and integrated rapid drug-screening supplies, including a 2024 Smartox partnership for oral fluid, urine, and patch-based testing.

Reconnect targets three primary verticals: Justice Involved (pretrial, probation, parole/reentry, specialty courts, juvenile, diversion, and tribal courts), Behavioral Health (inpatient and outpatient SUD, mental health, aftercare, and veterans programs), and Public Sector (federal, county, municipal, schools, health and human services, and public safety). Customer evidence is concentrated in named government agencies such as Maine Pretrial Services, San Diego County Probation Department, Hidalgo County Specialty Courts (TX), Maine Juvenile Drug Court, and Arizona County Courts. Commercial reach is supplemented by an Enterprise Solutions track offering third-party reseller, white-label, and custom software engagements, and a DOJ Grant Assistance program that helps agencies secure funding.

Reconnect makes money primarily through annual software subscriptions, with add-on modules (video chat, 24/7 monitoring, phones) sold for additional cost, plus hardware revenue from leased Android smartphones and resold rapid drug-screening supplies. Distribution is enterprise field sales with demos, pilots, and grant-assisted contract cycles, supported by industry partnerships with NADCP, APPA, BJA, NIC, NSA, AJA, NCSC, and the Justice Speakers Institute, and by AWS for cloud infrastructure. Leadership is headed by CEO Pete Andrews (appointed October 2021), supported by a small executive team including a VP of Technology, VP of Finance & Administration, and functional directors. The company has raised approximately $10.7M across multiple disclosed rounds since 2019, including a $3.7M SustainVC-led round in 2020 and subsequent SEC exempt offerings in 2023 ($2.2M) and 2025 (~$3.3M).

Name

Reconnect

Legal name

Reconnect, Inc.

Website

https://reconnect.io

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Reconnect builds a cloud-based, HIPAA-compliant case management and participant-monitoring platform for justice-involved and behavioral health agencies, serving more than 400 pretrial, probation, reentry, SUD, and specialty court programs across 40+ U.S. states via annual software subscriptions and hardware add-ons.

Ownership category

akta.pro rank

Product category

Corrections and Behavioral Health Case Management Software

NAICS

Business Service Centers (56143)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Virtual Behavioral Health Integration Platforms (HLALABAE)

akta.pro secondary industry

Patient Community, Peer Support & Social Engagement (HLACAEAK)

Keywords

• Case management software
• Pretrial supervision technology
• Behavioral health software
• Electronic monitoring solutions
• Substance testing platforms

Headquarters

HQ city

Cumberland Center

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Supply Chain, Operations, Infrastructure

Revenue model

1. Software Subscription: Subscription-based pricing model for platform access including core features such as drug test randomization, messaging, reminders, calendar, forms, and benchmarks. Add-on features available for additional cost.
2. Smartphone Leasing: Hardware sales and leasing of Android smartphones with preinstalled Reconnect Community app, available in various configurations from locked-down Reconnect-only mode to multi-app mode with phone and text enabled.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Reconnect provides a cloud-based case management and participant monitoring platform for justice-involved and behavioral health agencies, consisting of a web-based manager dashboard and a participant mobile app. The platform delivers automated workflows, drug test randomization, HIPAA-compliant messaging and video chat, hardware-free location monitoring (HardwareFreeEM), digital forms and e-signatures, and learning content. Supplementary offerings include leased locked-down Android smartphones, E-Staff outsourced case management services, and integrated rapid drug screening supplies.

Product overview

Reconnect offers a unified platform-plus-modules architecture consisting of the Reconnect Manager web dashboard (staff interface) paired with the Reconnect Community mobile app (client interface). These core products are supplemented by add-on modules including HardwareFreeEM (hardware-free location monitoring), E-Signature (digital signing), and E-Staff (outsourced management services). Hardware offerings include Reconnect Smartphone leased devices pre-installed with the Community app. The Learning Lab LMS operates as both a standalone site and an integrated module. Rapid Drug Screening supplies (oral fluid and urine test cups, Smartox patches) are offered as physical products integrated with the platform's randomization and reporting engine. The platform serves justice-involved (pretrial, probation, parole, reentry, specialty courts, juvenile, diversion, tribal courts) and behavioral health agencies (SUD, mental health, aftercare) across public sector and enterprise segments.

Differentiator

Problem solved

Functional benefit

Brands

• Learning Lab LMS: A comprehensive platform to support individuals on the recovery journey, offering health content, cognitive tools, and life skills courses.
• Reconnect Smartphone
• Reconnect Community
• Reconnect Manager

Products and services

• Reconnect Manager Staff-facing web-based case management dashboard providing client tracking, drug test randomization, reporting and analytics, forms management, scheduling, and role-based access control for program administrators in justice and behavioral health agencies.
• Reconnect Community (Client Mobile App) Participant-facing mobile application providing personalized daily tasks, two-way messaging, video chat, calendar and reminders, curfew check-ins, hardware-free location monitoring, and goal tracking for justice-involved and behavioral health clients.
• HardwareFreeEM 24/7 hardware-free location monitoring feature built into the participant mobile app, using GPS, Wi-Fi, and cellular triangulation with biometric verification and geofencing to monitor high-risk clients without wearable devices.
• Reconnect E-Signature Digital signing and forms management module enabling secure electronic signatures, reusable templates, staff/signing group routing, automated lifecycle management, and client-facing document completion within the Community mobile app.
• Reconnect Smartphone Locked-down Android smartphone leased or sold to program participants with the Reconnect Community app preinstalled, available in Reconnect-only mode, restricted device with phone/text, or multi-app mode for supervised individuals.
• Learning Lab LMS Learning management system providing health content, cognitive tools, and life skills courses, accessible standalone or integrated within the Reconnect platform for staff-controlled curriculum assignment and progress tracking.
• Reconnect E-Staff Managed service where Reconnect staff act as an extension of an agency's team to handle the daily workload of monitoring client program progress, communicating with participants, and updating case files.
• Rapid Drug Screening Supplies Physical testing supplies including 10 Panel Oral Fluid Test Cube, 6-Panel and 12-Panel Multi-Panel Urine Test Cups with adulterants, and Smartox SmarTest Patch, integrated with the Reconnect platform's drug test randomization and case management workflow.

Quantifiable outcome

• 4,800,000 positive behavioral prompts delivered per year
• +5 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• SmartoxcoreStrategic or Co-development PartnerPartnership agreement for drug and alcohol testing and reporting integration. Smartox provides testing supplies that integrate with Reconnect's platform for streamlined data analysis and compliance tracking.
• American Probation and Parole Association (APPA)coreGTM or Marketing PartnerProfessional association partnership for the American Probation and Parole Association. Reconnect sponsors APPA events and collaborates on industry education through the Justice Speaks podcast.
• Bureau of Justice Assistance (BJA)coreGTM or Marketing PartnerBJA partnership including research collaboration on virtual supervision evidence briefs and funding webinar support for courts and justice programs.
• National Association of Drug Court Professionals (NADCP)coreGTM or Marketing PartnerProfessional association partnership with NADCP. Platform features align with NADCP Best Practice Standards for drug courts and treatment courts.
• AWS (Amazon Web Services)coreTechnology or IntegrationCloud infrastructure powered by AWS for platform hosting and delivery. Enables scalable, reliable cloud-based services.
• National Institute of Corrections (NIC)minorGTM or Marketing PartnerFederal agency partnership providing training and technical assistance for community corrections programs.
• National Sheriffs AssociationminorGTM or Marketing PartnerProfessional association partnership with National Sheriffs Association for jail and law enforcement community.
• Justice Speakers Institute (JSI)coreStrategic or Co-development PartnerCollaborative partnership for the Justice Speaks podcast featuring interviews with justice system leaders and industry experts.
• CEPPminorGTM or Marketing PartnerPartnership with organization supporting criminal justice professionals and programs.
• American Jail AssociationminorGTM or Marketing PartnerProfessional association for jail professionals, supporting industry education and best practices.
• National Center for State Courts (NCSC)minorGTM or Marketing PartnerPartnership with NCSC supporting judicial education and court technology initiatives.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Auror: Community safety and crime-intelligence platform used by retailers, law enforcement, and behavioral health partners. Adjacent in the justice/safety ecosystem with overlapping incident, communication, and analytics use cases.

Direct peers

• Uptrust: Direct competitor offering a smartphone-based pretrial supervision and check-in platform. Highly comparable product (mobile app + case-management back end) and target buyer (county/state pretrial and supervision agencies).
• ViaPath Technologies: Provider of inmate communications, monitoring, and community-corrections technology. Overlaps with Reconnect's supervision, messaging, and offender-monitoring offerings for justice agencies.
• Resolve: Provider of pretrial and community-corrections case management software (formerly ADL Data Systems). Direct competitor for pretrial, supervision, and behavioral health court programs at the same agency buyer level.
• Journal Technologies: Court and probation case-management software vendor (now part of Tyler Technologies). Directly competes for the same court and supervision agency buyers with a comparable platform-centric approach.

Broad incumbents

• Tyler Technologies: Large public-sector software provider whose courts, corrections, and NIC/CSDC/Journal divisions compete directly with Reconnect in community corrections case management. Reconnect competes for the same RFP dollars but as a focused niche specialist.
• Appriss Insights: Criminal-justice data and risk analytics provider (Equifax-owned). Competes indirectly via integrated compliance and supervision intelligence, often embedded into broader public-safety platforms that Reconnect must integrate with.
• Equifax Workforce Solutions: Compliance and monitoring services provider used by courts and supervision agencies. Competes with Reconnect around background checks, compliance verification, and risk monitoring for justice-involved populations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/tryreconnect
• YouTubeyoutube.com/@tryreconnect
• Facebookfacebook.com/reconnectio
• LinkedInlinkedin.com/company/reconnect-inc
• Instagraminstagram.com/_reconnect.inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds6 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Reconnect