Qualifacts

What Qualifacts does

Qualifacts is a Nashville-headquartered, privately held behavioral health electronic health record (EHR) software and data solutions provider founded in 2000–2001 and celebrating its 25th anniversary in 2026. The company serves 2,200+ behavioral health agencies across all 50 US states, with 10 million+ patients under management, and claims 35% share of US Certified Community Behavioral Health Clinics (CCBHCs). It operates three retained-brand core EHR platforms — Credible, CareLogic, and InSync — unified by a OneQ integration layer that exposes shared services, 80+ interoperability integrations, and FHIR v4 APIs. Primary customer verticals are CCBHCs, mental health providers, Health & Human Services agencies, addiction treatment / Opioid Treatment Programs (via the April 2026 MethodOne acquisition), Intellectual & Developmental Disabilities providers, and solo / small private practices.

The technology stack is cloud-based SaaS with embedded AI: the Qualifacts iQ suite includes an in-house ambient listening clinical documentation tool (supporting 120+ languages with reported 99.8% transcription accuracy), an iQ Assistant chatbot trained on 3,000+ resources, and an iQ Agent for scheduling. The platform is ISO 42001:2023 certified (first EHR provider), ONC 2015 Edition certified, HIPAA and 42 CFR Part 2 compliant, and supports 21st Century Cures Act interoperability. Acquisitions have been the primary vector of capability expansion: InSync Healthcare Solutions (Dec 2021, doubled customer count), OnCall Health (Nov 2022, telehealth), and MethodOne from Computalogic (April 2026, MAT/MOUD). Strategic partnerships layer in third-party capabilities: Inovalon for claims/eligibility across 650+ payers, Greenspace Health for Measurement-Based Care with 500+ assessments, and HealthStream for credentialing.

Revenue mechanics combine annual SaaS subscriptions (EHR, Client Engagement Suite, Credentialing), co-sourced managed services (Revenue Cycle Management Services with 200+ embedded billing experts), and professional services for implementation. Pricing is quote-based on organization size, features, and modules. Go-to-market is direct enterprise field sales with demo-gated funnels, supported by an annual customer conference, customer-led webinars, and the OPEN MINDS Community Impact Award. Reported customer outcomes include 99% clean bill rate, 97% support satisfaction, 12% average annual revenue lift for RCM customers, 80% documentation time reduction, and 50% fewer no-shows. The company holds no disclosed parent or institutional investors, and 1,001–5,000 employees include a 600+ person engineering team being transitioned to a fully AI-driven development lifecycle.

Name

Qualifacts

Legal name

Qualifacts

Website

https://qualifacts.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Qualifacts is a Nashville-based behavioral health EHR and data solutions provider serving 2,200+ agencies across all 50 US states with three EHR platforms (Credible, CareLogic, InSync) unified by an AI-powered Qualifacts iQ suite, including 35% of US CCBHCs.

Ownership category

akta.pro rank

Product category

Behavioral Health EHR Software

NAICS

Information (51)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Ambulatory & Physician Practice EHRs (HLACAAAB)

akta.pro secondary industries

Virtual Visit & Scheduling Platforms (EHR-integrated) (HLALABAA), EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN), Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Behavioral health EHR
• Clinical documentation software
• Revenue cycle management
• Patient engagement platform
• Healthcare interoperability APIs

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. EHR Platform Subscription: SaaS subscription model for behavioral health EHR platforms (Credible, CareLogic, InSync). Pricing varies by organization size, features, and modules selected. Subscription includes core EHR, AI features (Qualifacts iQ), interoperability, and customer support.
2. Revenue Cycle Management Services: Co-sourced RCM partnership with embedded billing experts. Works as extension of customer team, combining behavioral health specialization with proactive billing rules management.
3. Credentialing Services: Provider enrollment and credentialing services powered by HealthStream, offered as subscription to prevent billing delays and maintain compliance.
4. Client Engagement Suite: Add-on module including client portal, telehealth, automated reminders, and eSignatures - sold as additional service on top of core EHR.
5. Professional Services & Consulting: Implementation, training, and Customer Success Consulting services for complex high-impact initiatives.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Qualifacts provides cloud-based Electronic Health Record (EHR) software and data solutions for behavioral health and human services organizations. The company offers three core EHR platforms — Credible, CareLogic, and InSync — augmented by the Qualifacts iQ AI suite (clinical documentation, scheduling, and assistant), a Client Engagement Suite (portal, telehealth, eSignatures), Revenue Cycle Management services, credentialing, and interoperability APIs. It serves 2,200+ behavioral health agencies across all 50 U.S. states.

Product overview

Qualifacts offers a platform-plus-modules architecture serving 2,200+ behavioral health agencies nationwide with three award-winning EHR platforms: Credible EHR, CareLogic EHR, and InSync EHR. The platforms share the OneQ integration layer accessing common integrated solutions. The AI-powered Qualifacts iQ suite (including iQ Assistant, iQ Clinical Documentation, and iQ Agent for Scheduling) is embedded directly in all EHRs. Additional modules include Client Engagement Suite (Client Portal, Telehealth), Care Management, ePrescribing, Assessment Tools, Treatment Planning, Therapy Notes, and InSync Grants Module. Services include Revenue Cycle Management (RCMS+), Credentialing Services, and Data & Analytics. MethodOne (acquired April 2026) provides MAT/MOUD capabilities. Partner integrations include Greenspace Health (Measurement-Based Care) and Inovalon (claims management/clearinghouse).

Differentiator

Problem solved

Functional benefit

Brands

• Credible: EHR platform for behavioral health organizations
• CareLogic
• InSync
• OnCall
• MethodOne
• Qualifacts iQ

Products and services

• Credible EHR Behavioral health EHR platform offering scheduling, treatment plans, assessment tools, billing solutions, and state reporting for behavioral health organizations.
• CareLogic EHR Behavioral health EHR platform with configurable workflows, specialized tools, and integrated solutions for enterprise behavioral health practices.
• InSync EHR End-to-end integrated EMR solution for solo practices and behavioral health organizations with configurability, revenue growth tools, and simplified data management.
• OnCall Virtual Care HIPAA-compliant telehealth platform integrated with EHRs and client portal for flexible, consistent virtual care delivery.
• Qualifacts iQ Clinical Documentation AI-powered ambient listening solution that automatically converts therapy session transcripts into compliant clinical notes (DAP, BIRP, SOAP, Progress Notes, Treatment Plans); supports 120+ languages.
• Qualifacts iQ Assistant Always-on AI chatbot built into EHR providing instant answers, real-time guidance, and training support; trained on 3,000+ resources.
• Qualifacts iQ Agent for Scheduling AI-powered scheduling tool completing complex scheduling workflows in seconds with chat-based AI prompts.
• MethodOne
• Client Engagement Suite Digital engagement module bundling client portal, telehealth, intake, scheduling, and eSignatures to consolidate disparate engagement technologies into one connected solution.
• Revenue Cycle Management Services (RCMS+) Co-sourced billing partnership with 200+ billing experts working within the EHR; combines behavioral health billing specialization with proactive rules management for predictable revenue.
• Credentialing Services Provider credentialing and enrollment services powered by HealthStream; supports compliance with Joint Commission, CMS, NAMSS, NCQA, and URAC standards.
• Data & Analytics / Business Intelligence Reporting and analytics platform with configurable dashboards, custom reports, visual data representations, and BI Connector for ODBC/JDBC access to third-party analytics tools.
• Telehealth HIPAA-compliant telehealth with video, group sessions, and documentation tools; supports individual and group appointments for up to 50 participants.
• ePrescribing (eRx) Integrated e-prescribing with Electronic Prescribing for Controlled Substances (EPCS), PDMP, eMAR, and Electronic Prior Authorization (ePA) capabilities.
• InSync Grants Module Embedded grant management tool within InSync EHR enabling behavioral health organizations to track grant funding, service utilization, and maintain audit-ready documentation.

Quantifiable outcome

• 80% reduction in clinical documentation time (from 15 minutes to 3 minutes)
• +10 more outcomes

Named customers40 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability7 records

Feature8 records

Partnerships

Six partnerships are on record, tiered core and supporting.

• Greenspace HealthcoreTechnology or Integration · 1 May 2025Strategic partnership for Measurement-Based Care (MBC) solutions integrated directly into Qualifacts EHRs. Greenspace's platform automates administration of 500+ industry-standard behavioral health assessments, provides real-time progress visualization, and aggregate outcomes data. Partnership combines Qualifacts' EHR infrastructure with Greenspace's MBC technology.
• InovaloncoreTechnology or Integration · 1 May 2025Partnership for insurance eligibility verification and benefits real-time checking with full featured Revenue Cycle Management via Claims. Inovalon provides claims management, clearinghouse tools, and eligibility verification across 650+ payers integrated into Qualifacts EHR.
• MethodOne (by Qualifacts)coreTechnology or IntegrationCloud-based Medication Assisted Treatment (MAT) platform for methadone administration and clinic management, now part of Qualifacts after April 2026 acquisition. Provides medication ordering, dosing, dispensing, administration, inventory management, and compliance reporting integrated with Qualifacts EHRs.
• HealthStreamsupportingTechnology or IntegrationHealthStream's industry-leading workforce technology powers Qualifacts Credentialing Services, helping unlock effortless compliance for agencies and care providers through comprehensive certification management.
• CMS EHR WorkgroupsupportingStrategic or Co-development PartnerQualifacts announced support for CMS effort to improve healthcare data interoperability, particularly including behavioral health providers in the initiative to 'Kill the Clipboard'. Company participates in CMS EHR Workgroup.
• OPEN MINDSsupportingGTM or Marketing PartnerPartnership for Community Impact Through Innovation Award recognizing organizations using innovative technologies to improve behavioral health. Winner recognized at OPEN MINDS Service Excellence Institute in San Francisco, reaching over 60,000 health and human services executives.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Netsmart Technologies: Netsmart is the most direct competitor to Qualifacts, offering behavioral health and human services EHRs (e.g., myAvatar, TIER) with integrated RCM and interoperability, serving similar CCBHC and SUD segments. Both compete head-to-head for mid-market and enterprise behavioral health agencies.
• Core Solutions (now Streamline Healthcare Solutions): Core Solutions (now Streamline) provides the Cx360 behavioral health EHR platform, targeting similar CCBHCs, mental health, and IDD providers with comparable clinical documentation, billing, and state reporting capabilities.
• Welligent: Welligent is a cloud-based EHR purpose-built for behavioral health and human services agencies, directly competing with Qualifacts' Credible/CareLogic on CCBHC compliance, treatment planning, and mobile clinician workflows.
• Valant: Valant is an EHR and practice management platform specifically designed for mental health and behavioral health providers, overlapping with Qualifacts on outpatient psychiatry, therapy notes, and measurement-based care.
• TherapyNotes: TherapyNotes offers therapy-focused EHR, scheduling, and billing software for mental health practices, directly competing for solo and small private practices that Qualifacts' InSync brand also targets.

Broad incumbents

• Epic Systems: Epic is the dominant acute-care and ambulatory EHR, increasingly expanding into behavioral health modules and serving the largest health systems that also operate behavioral health service lines, competing at the upper end of Qualifacts' market.
• Oracle Health (formerly Cerner): Oracle Health provides broad enterprise EHR and behavioral health capabilities through Cerner Millennium, competing with Qualifacts for large IDN and behavioral health provider contracts via installed-base leverage.
• NextGen Healthcare: NextGen provides ambulatory EHR and practice management with behavioral health content, addressing similar specialty and community health center segments as Qualifacts.

Emerging players

• SimplePractice: SimplePractice is a cloud-based practice management platform for private mental health practitioners; it competes with Qualifacts' InSync at the SMB/solo end and represents a PLG-style threat in client engagement workflows.

Others

• Credible (legacy platform, now Qualifacts brand): Cited because 'Credible' is now retained as a Qualifacts sub-brand; relevant for marketplace context but not a separate competing peer as it is wholly owned by the subject company.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/qualifacts
• Facebookfacebook.com/Qualifacts
• LinkedInlinkedin.com/company/qualifacts

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles18 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qualifacts