Symplast
Symplast is a cloud-based, mobile-first operating system for aesthetic medicine practices. Founded in 2013 by a plastic surgeon, it combines EHR, practice management, patient engagement, and a domain-specific AI suite for plastic surgery clinics and med spas.
- Company typePrivate
- Founded2013
- HeadquartersPlantation, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Symplast does
Symplast is a cloud-based, mobile-first operating system built for aesthetic medicine practices, including plastic surgery clinics, medical spas, and cosmetic practices. Founded in 2013 by Dr. Shashi Kusuma, a plastic surgeon who previously practiced at the Cleveland Clinic, the company is headquartered in Plantation, Florida, and operates with 51-100 employees. The platform holds the #1 KLAS designation for aesthetic medicine (2026) and serves as the system of record for clinical, operational, and patient engagement functions in this specialty.
The platform combines an electronic health records (EHR) system, practice management tools, patient engagement features, and a vertical AI suite on a mobile-first architecture that differentiates it from legacy desktop healthcare software. Core AI capabilities include an ambient AI Scribe that generates SOAP notes, an AI Chatbot, Patient Summary, and Daily Huddle tools, all processed in-house to maintain HIPAA compliance. The product portfolio is structured in tiers: Symplast Launch (foundational platform), Symplast Growth (Practice Growth Services across Cruise, Accelerate, and Momentum tiers), and Symplast Velocity (an invite-only premium growth partnership targeting practices with $2M-$4M+ in annual revenue).
Symplast operates a vertical SaaS business model with subscription pricing for the core EHR and practice management platform, tiered growth services for patient acquisition and retention, and a premium Velocity offering with revenue guarantees for high-revenue practices. Go-to-market is concentrated in the aesthetic medicine vertical and amplified by the Premier Technology Partner designation with The Aesthetic Society. Revenue mechanics combine software subscription, services fees for the Practice Growth tiers, and outcome-aligned economics under Velocity, yielding a hybrid SaaS-plus-services model with above-average per-customer revenue relative to general medical software.
Symplast firmographics
Firmographics- Name
- Symplast
- Legal name
- Symplast, Inc.
- Website
- https://symplast.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Symplast is a cloud-based, mobile-first operating system for aesthetic medicine practices. Founded in 2013 by a plastic surgeon, it combines EHR, practice management, patient engagement, and a domain-specific AI suite for plastic surgery clinics and med spas.
- Ownership category
- akta.pro rank
Symplast industry classification
Industry- Product category
- Healthcare Practice Management Software
- NAICS
- Surgical Appliance and Supplies Manufacturing (339113)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO)
- akta.pro secondary industry
- Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ)
Keywords
Where Symplast is headquartered
LocationHeadquarters
- HQ city
- Plantation
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Symplast business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Subscription-based SaaS model providing access to the full Symplast operating system including EHR, CRM, practice management, and AI tools. Pricing tiers include Launch (entry), Growth tiers (Cruise, Accelerate, Momentum), and Velocity (premium partnership with guaranteed outcomes).
- Practice Growth Services (PGS): Additional service fees for dedicated execution team services including strategy alignment, automation setup, ongoing optimization, CRM management, and campaign execution. PGS engagement varies by tier.
- Onsite Training: Onsite training billed at day rate (8 hours = 1 day). Airfare and travel billed separately. Cancellation policy applies for rescheduling less than 7 days prior.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels8 records
Symplast product offering
Product offeringCore offering
Symplast is a cloud-based, mobile-first operating system built exclusively for aesthetic medicine and plastic surgery practices. It unifies electronic health records (EHR), practice management, CRM, billing/payments, marketing automation, and AI-powered clinical documentation (including ambient listening and AI Scribe) into a single platform accessible via iOS, iPad, and web. The company sells tiered offerings (Launch, Growth, Velocity) along with a HIPAA-compliant AI suite targeted at replacing the five or more disconnected tools typically used by aesthetic practices.
Product overview
Symplast is the #1 KLAS-rated operating system for aesthetic medicine — a single, unified platform designed exclusively for aesthetic and plastic surgery practices. The platform combines Electronic Health Records (EHR), Practice Management, CRM, and AI-powered tools into one integrated operating system that replaces five disconnected tools. The core product portfolio includes Symplast Launch (the foundational practice management platform with software, concierge support, and CRM), Symplast Growth/Practice Growth Services (dedicated execution team with tiered engagement levels: Cruise, Accelerate, and Momentum), and Symplast Velocity (invite-only premium growth partnership guaranteeing 10%+ revenue growth). The AI suite (Symplast AI) provides ambient listening, automatic SOAP note generation, AI chatbot for leads, patient summary, and daily huddle briefings. Built by Dr. Shashi Kusuma, a double-board-certified plastic surgeon, the platform is mobile-first, cloud-based, and HIPAA-compliant.
Differentiator
Problem solved
Functional benefit
Products and services
- Symplast Launch The foundational aesthetic practice management platform providing software, concierge support, and CRM functionality. Includes EHR, Scheduling Suite, Ambient Listening, AI Scribe, E-Prescribe, Wellness Programs, Before/After Photos, Communication Suite, Reputation Management, Social Media Planner, Marketing Tools, AI Chatbot, AI Summaries, Inventory Management, Symplast Payments, CareCredit integration, Sales Dashboard, Content Planner, and Practice Growth Services. Built for aesthetic plastic surgery and medical aesthetics practices.
- Symplast Growth (Practice Growth Services) Practice growth services tier providing a dedicated execution team for ongoing strategy alignment, automation, and optimization. Three sub-tiers: Cruise (entry-level monthly practice growth support), Accelerate (expanded PGS hours with AI Chatbot and monthly optimization), and Momentum (full PGS strategy and execution). Includes lead capture, nurture automation, and pipeline management designed for aesthetic practices.
- Symplast Velocity Invite-only premium growth partnership reserved for aesthetic practices with $2M-$4M+ gross annual revenue. Guarantees 10%+ revenue growth within one year. Includes the full Symplast platform plus a dedicated Practice Growth Strategist, Customer Success Manager, expanded strategy and operations team, monthly execution and optimization, in-practice training, audits, workflows, and nurture/conversion campaigns. Positioned as service-based with software, not software with optional service.
- Symplast AI Suite of AI-powered tools built exclusively for aesthetic medicine workflows, including AI Scribe with ambient listening for automatic SOAP note generation, AI Chatbot for 24/7 lead inquiry handling, AI Patient Summary for pre-visit briefings, and AI Daily Huddle for morning briefings. All running natively inside HIPAA-compliant Symplast infrastructure with no external API calls. Designed for plastic surgeons and aesthetic practitioners.
- Symplast Electronic Health Records (EHR) Best in KLAS 2026 plastic surgery EHR module providing patient charts, clinical documentation with customizable templates and macros, voice-to-text and writing-to-text conversion, ICD-10/CPT coding, digital H&P, AI encounter notes, virtual consultations, before/after photo management, mobile e-prescribe, digital consent forms, patient intake portal, mobile e-sign, eFax lab forms, and automated form routing. Built for iOS and iPad first; targeted at plastic surgery and aesthetic practices.
- Symplast Practice Management Comprehensive practice management module designed to replace five separate systems: scheduling tool, intake form, billing system, messaging app, and reporting dashboard. Includes online appointment requests, automated scheduling, SMS/email reminders, digital new-patient intake, mobile e-sign forms, real-time patient status, custom room and provider assignment, workflow timers, role-based access, integrated billing with Symplast Payments and CareCredit, inventory management, and sales dashboard. For aesthetic and plastic surgery practices.
Quantifiable outcome
- 468% increase in total opportunity value for practices using Symplast CRM
- +5 more outcomes
Companies that use Symplast
Customer profileNamed customers7 records
Segments1 record
Ideal customer profiles2 records
Symplast technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability11 records
Feature10 records
Symplast partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- The Aesthetic SocietycoreSymplast is designated as a Premier Technology Partner of The Aesthetic Society, the leading professional organization for aesthetic plastic surgery. This partnership positions Symplast as the preferred technology platform for society members and indicates deep integration with industry standards and workflows.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Symplast competitors and assessment
Company assessmentBroad incumbents
- eClinicalWorks: Major ambulatory EHR and practice management vendor serving a wide range of specialties. Represents a broad-based competitor that aesthetic practices sometimes choose for price reasons.
- athenahealth: Large incumbent healthcare IT vendor offering EHR, practice management, and patient engagement tools broadly across specialties. Competes for general aesthetic practice contracts and offers broader R&D and distribution scale.
- CureMD: All-in-one EHR, practice management, and patient portal vendor competing in the ambulatory healthcare IT market. Offers specialty templates that may appeal to cost-sensitive aesthetic practices.
Others
- Rectangle Health: Healthcare payments and practice management technology provider. Adjacent competitor in the payments/billing layer that Symplast covers through Symplast Payments.
- CareCredit: Patient financing platform (Synchrony Financial) used extensively by aesthetic practices. Already integrated into Symplast as a payment/financing option — adjacent ecosystem player rather than a direct competitor.
Emerging players
- PatientPop: Patient experience and practice growth platform for healthcare providers, including aesthetic practices. Overlaps with Symplast's CRM and marketing automation features but lacks full EHR capabilities.
Direct peers
- PatientNow: Direct competitor offering EHR, practice management, and marketing automation specifically for medical spas and aesthetic practices. Comparable vertical SaaS positioning in the same target market.
- Modernizing Medicine (ModMed): Specialty EHR platform with explicit plastic surgery and med spa modules including EMA (electronic medical assistant). Competes head-to-head with Symplast in the plastic surgery practice segment.
- Aesthetic Record: Direct competitor providing cloud-based practice management and EHR software for medical spas and aesthetic practices, with similar mobile and AI features. Targets the same customer segment.
- Nextech Systems: Specialty EHR and practice management vendor serving plastic surgery, dermatology, ophthalmology, and med spa practices. Broader specialty footprint but directly competes in plastic surgery/aesthetic segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Symplast social profiles
Digital presenceSymplast compliance and trust
Trust signalCompliance2 records
Symplast financial estimates
Financial estimateRevenue estimate
Valuation estimate
Symplast leadership team
Management profileNumber of profiles
Profiles2 records
Symplast funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Symplast M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Symplast
What does Symplast do?
Symplast is a cloud-based, mobile-first operating system built exclusively for aesthetic medicine and plastic surgery practices. It unifies electronic health records (EHR), practice management, CRM, billing/payments, marketing automation, and AI-powered clinical documentation (including ambient listening and AI Scribe) into a single platform accessible via iOS, iPad, and web. The company sells tiered offerings (Launch, Growth, Velocity) along with a HIPAA-compliant AI suite targeted at replacing the five or more disconnected tools typically used by aesthetic practices.
Is Symplast a public or private company?
Symplast is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Symplast founded?
Symplast was founded in 2013. It employs 51 to 100 people.
Where is Symplast based?
Symplast is headquartered in Plantation, United States, in the North America region.
How does Symplast make money?
Three revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are practice Growth Services (PGS) and onsite Training.
Who are Symplast's main competitors?
Broad incumbents on record are eClinicalWorks, athenahealth and CureMD. Others are Rectangle Health and CareCredit. PatientPop is listed as an emerging player. Direct peers are PatientNow, Modernizing Medicine (ModMed), Aesthetic Record and Nextech Systems.
Does Symplast have an API?
Yes. Symplast provides an external data interface (APIs) through the 'Symplast Interface' enabling customers to share specific data between Symplast's Hosted Programs and external systems owned or licensed by the customer. Customer use is expressly limited to registered interfaced External Systems described in Exhibit A to the Customer Agreement. Access or use by unregistered External Systems is strictly prohibited. Support is limited to verification of API performance as interfaced to the registered External System. Additional custom technical services may be available at Symplast's then-current rates. The APIs handle data sharing for the platform and carry liability limitations for any disclosure or modification of data made through API access.
What industry is Symplast in?
Symplast's product category is Healthcare Practice Management Software. Its primary akta.pro industry code is HLACAFAO, Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways), with a secondary code of HLACAPAJ, Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration). Its NAICS code is 339113 and its SIC code is 7372.