Trivallis
Trivallis is a tenant-owned, non-profit housing association in South Wales providing affordable social housing, sheltered housing, and community support services across Rhondda Cynon Taf, Cardiff, Taff, and Bridgend, with properties allocated through local authority housing registers.
- Company typePrivate
- Founded2007
- HeadquartersPontypridd, United Kingdom
- Headcount251–500
- GTM typeB2C
- OfferingServices
What Trivallis does
Trivallis is a tenant-owned, non-profit housing association registered as Trivallis Ltd and headquartered at Ty Pennant, Mill Street, Pontypridd, Wales (CF37 2SW). Founded in 2007, the organisation provides affordable social housing, sheltered and supported housing, commercial properties, and garages for rent across four South Wales geographies: Rhondda Cynon Taf, Cardiff, Taff, and Bridgend. Trivallis is governed by a Board and owned by its tenants rather than external shareholders; there is no parent company, no institutional investor, and no public listing. The legal entity is a private limited company domiciled in Wales, United Kingdom.
The core technology stack is built around the My Trivallis tenant portal, a web-based self-service platform (accessible at portal.trivallis.co.uk) that enables tenants to pay rent, report repairs, update personal details, and track maintenance requests 24/7. The portal is paired with a 24/7 contact centre (03000 030 888) and complemented by the Recite Me accessibility toolbar, which provides font resizing, multilingual screen readers, up to 300% zoom, and keyboard or speech navigation. No native mobile applications, public APIs, SDKs, or AI/ML capabilities are offered; the company provides a bilingual (English/Welsh) digital experience across its website, social media presence, and the portal.
Trivallis's business model is anchored in social housing rental income, supplemented by service charges on commercial properties and garages. Properties are allocated exclusively through local authority housing registers, principally via Rhondda Cynon Taf Council and Cardiff Council, making these statutory partnerships central to demand generation. Beyond core lettings, Trivallis generates engagement and social value through wraparound services including a Money Advice team, the MAGPIE hoarding support project, domestic abuse and anti-social behaviour support, community housing officers in each region, and community events such as T-Fest. The organisation also delivers regeneration programmes, notably the Optimised Retrofit Programme (ORP) for energy efficiency, and pursues community benefits through partnerships with Valleys Kids, Penrhys Primary School, and the Uniting Church.
Trivallis firmographics
Firmographics- Name
- Trivallis
- Legal name
- Trivallis Ltd
- Website
- https://trivallis.co.uk
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Trivallis is a tenant-owned, non-profit housing association in South Wales providing affordable social housing, sheltered housing, and community support services across Rhondda Cynon Taf, Cardiff, Taff, and Bridgend, with properties allocated through local authority housing registers.
- Ownership category
- akta.pro rank
Trivallis industry classification
Industry- Product category
- Social Housing Services
- NAICS
- Community Housing Services (62422), Rental and Leasing Services (532)
- SIC
- Real Estate Agents & Managers (For Others) (6531)
- akta.pro primary industry
- Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)
- akta.pro secondary industry
- Multifamily Apartment Property Management (BPAJAFAA)
Keywords
Where Trivallis is headquartered
LocationHeadquarters
- HQ city
- Pontypridd
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Trivallis business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D
Distribution channels4 records
Marketing channels4 records
Trivallis product offering
Product offeringCore offering
Trivallis is a tenant-owned, non-profit housing association that provides affordable social rental housing, sheltered and supported housing, commercial properties, and garages across South Wales (Rhondda Cynon Taf, Cardiff, Taff, and Bridgend). It delivers integrated tenant support services including property repairs and maintenance, money and benefits advice, domestic abuse and anti-social behaviour support, the MAGPIE hoarding-prevention project, regeneration programmes such as the Optimised Retrofit Programme, and a 24/7 self-service tenant portal (My Trivallis).
Product overview
Trivallis is a tenant-owned housing association providing affordable homes across Wales, operating primarily through its My Trivallis tenant portal. The core offering consists of tenant services (rent management, repairs, support), property finding (residential, sheltered housing, commercial), and community support (housing teams, neighbourhood services). Additional services include the MAGPIE project for hoarding support, regeneration programmes for property improvements, and community benefits initiatives. All services are accessible in both English and Welsh.
Differentiator
Problem solved
Functional benefit
Products and services
- My Trivallis Tenant Portal Online self-service portal giving tenants 24/7 access to manage rent payments, report and track repairs, update profiles, and access support services.
- Property Finding Services Service helping residents apply for and rent residential housing, sheltered and supported housing, commercial properties, and garages via local council housing applications.
- Tenant Support Services Comprehensive tenant support services covering money advice, domestic abuse support, anti-social behaviour reporting, and safeguarding of vulnerable residents.
- Community Housing Teams Field-based community housing teams serving Rhondda, Cynon, and Cardiff, Taff & Bridgend areas, providing localised tenancy support and neighbourhood engagement.
- MAGPIE Project Specialist service supporting tenants who have difficulty disposing of items, helping prevent homes from becoming overcrowded and unsafe.
- Regeneration Programmes Long-term neighbourhood improvement programmes including the Optimised Retrofit Programme (ORP) delivering energy efficiency and environmental upgrades to housing stock.
- Advice and Guidance Service Information and guidance services for tenants covering money management, home maintenance, wellbeing support, and neighbourhood advice.
- Community Benefits Programme Programmes creating positive changes in communities through tenant involvement opportunities, local partnerships, and community engagement events such as T-Fest and T-Fest on the Road.
Quantifiable outcome
- Tenant increased annual income by £25,537.75 through money advice team's assistance with pension claims and benefits
Companies that use Trivallis
Customer profileSegments1 record
Ideal customer profiles2 records
Trivallis technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Trivallis partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core and minor.
- Valleys KidscorePartnership with Valleys Kids for community engagement programmes including the Child-to-Child Project at Penrhys Primary School, focusing on youth involvement in community improvement initiatives
- Ysgol Gynradd Penrhys (Penrhys Primary School)coreCollaborative Child-to-Child Project engaging primary school children in exploring their community, identifying challenges and developing solutions for positive change
- Cyngor Rhondda Cynon Taf (Rhondda Cynon Taf Council)coreOngoing partnership for housing services, regeneration programmes, community housing teams, and environmental maintenance projects across the RCT region
- Cyngor Caerdydd (Cardiff Council)corePartnership for housing services in Cardiff area, including adaptations for disabled residents through Occupational Therapy referrals
- Eglwys Unedig Llanfair (Uniting Church)minorCommunity support partnership at Penrhys, hosting monthly meetings for residents to discuss experiences and concerns with Trivallis, distributing food parcels during financial hardship
Recent moves6 records
Expansion highlights6 records
Trivallis competitors and assessment
Company assessmentDirect peers
- Pobl Group: Large Welsh housing association providing social housing, supported housing and care services across South Wales — direct peer to Trivallis in geography, scale, and tenant-services model.
- Tai Tarian: Welsh housing association operating across Neath Port Talbot and surrounding areas with general needs and supported housing — directly comparable in operating model to Trivallis.
- United Welsh: Welsh housing association providing homes, care and support across South and South West Wales — directly comparable mission, geography and tenant-service offering to Trivallis.
- Wales & West Housing: Major Welsh housing association with diversified stock and tenant services across Wales — closely comparable scale and product set to Trivallis.
- Hafod Housing Association: Welsh housing association operating in Cardiff and South Wales providing general needs, sheltered and supported housing — directly comparable geography and product mix.
- Clwyd Alyn Housing: North Wales housing association providing social housing, extra care and supported living — comparable operating model though in a different Welsh region.
Regional players
- Cartrefi Conwy: North Wales-based social housing provider — comparable in operating model and product offering but in a different geographic market than Trivallis's South Wales focus.
- Coastal Housing Group: Welsh housing association based in South West Wales providing social and supported housing — comparable operating model but operating in a different region to Trivallis.
Broad incumbents
- Sanctuary Housing: One of the UK's largest housing associations operating across England and Wales with broad general needs and supported housing portfolios — a scaled incumbent comparator in the same space as Trivallis.
- LiveWest: Large UK housing association providing affordable rent, shared ownership and supported housing in the South West and beyond — a broader incumbent in the same sector as Trivallis.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trivallis social profiles
Digital presenceTrivallis financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trivallis leadership team
Management profileNumber of profiles
Trivallis funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trivallis M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trivallis
What does Trivallis do?
Trivallis is a tenant-owned, non-profit housing association that provides affordable social rental housing, sheltered and supported housing, commercial properties, and garages across South Wales (Rhondda Cynon Taf, Cardiff, Taff, and Bridgend). It delivers integrated tenant support services including property repairs and maintenance, money and benefits advice, domestic abuse and anti-social behaviour support, the MAGPIE hoarding-prevention project, regeneration programmes such as the Optimised Retrofit Programme, and a 24/7 self-service tenant portal (My Trivallis).
Is Trivallis a public or private company?
Trivallis is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Trivallis founded?
Trivallis was founded in 2007. It employs 251 to 500 people.
Where is Trivallis based?
Trivallis is headquartered in Pontypridd, United Kingdom, in the Europe region.
Who are Trivallis's main competitors?
Direct peers on record are Pobl Group, Tai Tarian, United Welsh, Wales & West Housing, Hafod Housing Association and Clwyd Alyn Housing. Regional players are Cartrefi Conwy and Coastal Housing Group. Broad incumbents are Sanctuary Housing and LiveWest.
Does Trivallis have an API?
No public API is recorded for Trivallis.
What industry is Trivallis in?
Trivallis's product category is Social Housing Services. Its primary akta.pro industry code is BPAGALAC, Affordable Housing & Community Development (Housing, Community Land Trusts), with a secondary code of BPAJAFAA, Multifamily Apartment Property Management. Its NAICS code is 62422 and its SIC code is 6531.