SmartKarrot
- Company typePrivate
- Founded2018
- HeadquartersFrisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
SmartKarrot firmographics
Firmographics- Name
- SmartKarrot
- Legal name
- SmartKarrot Inc.
- Website
- https://smartkarrot.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
SmartKarrot industry classification
Industry- Product category
- Customer Success Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)
Keywords
Where SmartKarrot is headquartered
LocationHeadquarters
- HQ city
- Frisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
SmartKarrot business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
SmartKarrot product offering
Product offeringCore offering
SmartKarrot provides an Intelligent Growth platform for Customer Success and Account Management teams, focused on Expansion. The platform is intended to help B2B revenue teams identify, manage, and grow customer accounts through customer success and expansion motions.
Differentiator
Problem solved
Functional benefit
Companies that use SmartKarrot
Customer profileIdeal customer profiles1 record
SmartKarrot technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
SmartKarrot partnerships and signals
Strategic signalScale indicators2 records
SmartKarrot competitors and assessment
Company assessmentDirect peers
- Gainsight: Gainsight is the leading dedicated Customer Success platform, offering health scoring, renewals, expansion, and account management workflows. It is the most direct competitor to SmartKarrot's stated Customer Success and Account Management expansion focus.
- ChurnZero: ChurnZero provides real-time Customer Success software including health scoring, customer journeys, and renewal management for SaaS and subscription businesses, competing head-to-head with SmartKarrot in the mid-market CS platform category.
- Totango: Totango is a Customer Success platform serving SaaS and subscription businesses with segmentation, health scoring, and expansion tools, making it a direct horizontal peer to SmartKarrot.
- Planhat: Planhat is a Customer Success platform combining customer data, playbooks, and health scoring for B2B SaaS vendors, comparable in scope and target customer to SmartKarrot.
- Catalyst (by NetSol Technologies): Catalyst is a Customer Success software platform offering health scoring, renewal forecasting, and customer journey workflows for SaaS and services firms, overlapping directly with SmartKarrot's product scope.
- ClientSuccess: ClientSuccess is a Customer Success management platform targeting SaaS companies with health scoring, renewals, and account management functionality, making it a direct comparable in the CS platform category.
Emerging players
- Vitally: Vitally is a Customer Success platform purpose-built for B2B SaaS, offering customer health, journey automation, and account analytics. It is a more recent entrant targeting the same horizontal CS expansion use case as SmartKarrot.
Broad incumbents
- Salesforce (Customer 360 / Success Cloud): Salesforce bundles account management and customer success-adjacent functionality into its CRM and Experience Cloud platforms. As a broad incumbent, it competes with dedicated CS platforms like SmartKarrot through native functionality and an app exchange ecosystem.
- HubSpot (Service Hub / Operations Hub): HubSpot provides CRM, service, and operations hubs that increasingly cover customer success, retention, and account expansion use cases for SMB and mid-market customers, positioning it as an adjacent incumbent to dedicated CS tools.
- Freshworks (Freshsuccess): Freshworks offered Freshsuccess, a Customer Success product within its broader SaaS suite for sales, support, and marketing. It represents a broader incumbent adjacent to SmartKarrot's niche through bundled SaaS offerings.
Market position
Customer concentration
SmartKarrot social profiles
Digital presenceSmartKarrot financial estimates
Financial estimateRevenue estimate
Valuation estimate
SmartKarrot leadership team
Management profileNumber of profiles
Profiles3 records
SmartKarrot funding detail
Funding detailFunding overview
Funding rounds4 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SmartKarrot M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SmartKarrot
What does SmartKarrot do?
SmartKarrot provides an Intelligent Growth platform for Customer Success and Account Management teams, focused on Expansion. The platform is intended to help B2B revenue teams identify, manage, and grow customer accounts through customer success and expansion motions.
Is SmartKarrot a public or private company?
SmartKarrot is a private company. It is classified as unknown and is currently operating.
When was SmartKarrot founded?
SmartKarrot was founded in 2018. It employs 51 to 100 people.
Where is SmartKarrot based?
SmartKarrot is headquartered in Frisco, United States, in the North America region.
Who are SmartKarrot's main competitors?
Direct peers on record are Gainsight, ChurnZero, Totango, Planhat, Catalyst (by NetSol Technologies) and ClientSuccess. Vitally is listed as an emerging player. Broad incumbents are Salesforce (Customer 360 / Success Cloud), HubSpot (Service Hub / Operations Hub) and Freshworks (Freshsuccess).
Does SmartKarrot have an API?
No public API is recorded for SmartKarrot.
What industry is SmartKarrot in?
SmartKarrot's product category is Customer Success Software. Its primary akta.pro industry code is HDAAAGAJ, B2B SaaS & Enterprise Personalization (CRM, Sales, Support). Its NAICS code is 5415 and its SIC code is 7372.