Circare
Circare is a Syracuse-based nonprofit designated by the New York State Department of Health as a Lead Health Home, delivering person-centered care coordination and integrated health services for Medicaid beneficiaries with complex chronic and behavioral health needs across 10 Central New York counties.
- Company typePrivate
- Founded1989
- HeadquartersSyracuse, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Circare does
Circare (legal name: Onondaga Case Management Services, Inc.) is a private nonprofit organization headquartered at 620 Erie Boulevard West in Syracuse, New York, founded in 1989 to deliver intensive case management services for individuals diagnosed with mental illness. The organization was designated by the New York State Department of Health as a Lead Health Home in 2013 and was rebranded from Onondaga Case Management Services to Circare in September 2016. In partnership with Health Homes of Upstate New York (HHUNY), Circare operates a care coordination network spanning 10 Central New York counties (Broome, Cayuga, Chemung, Chenango, Cortland, Madison, Onondaga, Oswego, Tioga, and Tompkins), contracting with more than 20 Care Management Agencies and provider organizations. It is HIPAA- and Section 1557-compliant, with a Notice of Privacy Practices effective April 1, 2025.
The core product is Health Home Care Management — a Medicaid-funded care coordination service where dedicated Care Managers build person-centered plans linking Medicaid beneficiaries to community, behavioral health, vocational, peer, and housing supports. Service lines are organized around three populations: adult services (Care Management, Assertive Community Treatment, HCBS/CORE Rehabilitation and Recovery, Vocational Services, Peer Services); children and family services (Medicaid Health Home Care Management, Non-Medicaid Care Management, Home Based Crisis Intervention, Youth ACT); and forensic care management for individuals with psychiatric disorders transitioning from incarceration. Services are delivered in clients' homes, schools, community locations, and Circare offices using evidence-based practices including CANS-NY assessment and Collaborative Problem Solving. The underlying technology stack is described as a Health Information Technology (HIT) coordination platform integrating healthcare providers, social services, and community supports, with a proprietary "Circles of Care" person-centered integration model.
The business model is managed services funded through government payors. Revenue streams comprise Medicaid Health Home Care Management, Medicaid-funded mental health and rehabilitation services for HARP-enrolled adults, county/state/federal contracts (including NYS Office of Mental Health funding for ACT, Youth ACT, and HBCI), and grants (notably the American Rescue Plan COVID-19 Response for the Parent Project program). Services are free at point of use for Medicaid-eligible clients, with a sliding scale based on family size and income for non-Medicaid recipients. Go-to-market is referral-driven: clients enter through healthcare providers, community organizations, families, county Single Point of Access (SPOA/C-SPOA), and the HHUNY network. On January 1, 2025, Circare announced an affiliation and planned merger with Helio Health, combining Helio Health's mental health, substance use, and recovery services with Circare's care coordination infrastructure.
Circare firmographics
Firmographics- Name
- Circare
- Legal name
- Onondaga Case Management Services, Inc.
- Website
- https://cir.care
- Company type
- Private
- Founded year
- 1989
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Circare is a Syracuse-based nonprofit designated by the New York State Department of Health as a Lead Health Home, delivering person-centered care coordination and integrated health services for Medicaid beneficiaries with complex chronic and behavioral health needs across 10 Central New York counties.
- Ownership category
- akta.pro rank
Where Circare is headquartered
LocationHeadquarters
- HQ city
- Syracuse
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Circare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Revenue model
- Medicaid Health Home Care Management: Circare provides Health Home Care Management as a free program for Medicaid recipients. The organization is designated by the New York State Department of Health as a Lead Health Home and manages a network of providers in 10 Central New York counties.
- Medicaid-funded Mental Health and Rehabilitation Services: Vocational, peer-based, clinical, and crisis services funded through Medicaid for eligible adults with mental health and/or substance use disorders, including those enrolled in Health and Recovery Plans (HARP).
- Government-funded Youth and Family Services: Youth services including Medicaid Health Home Care Management, Non-Medicaid Care Management, and Home Based Crisis Intervention funded through county, state, and federal initiatives including the NYS Office of Mental Health.
- Grant-funded Programs: Special programs such as Parent Project funded through the American Rescue Plan COVID-19 Response program via Onondaga County's Children and Family Services Department.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Others | Health Home Care Management - Free for Medicaid recipients |
| Subscription | Others | HARP-enrolled Services - Medicaid-funded rehabilitation and recovery services |
| Other | Others | Sliding scale/safety net services |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Circare product offering
Product offeringCore offering
Circare provides Medicaid-funded care management and behavioral health services, including Health Home Care Management for adults and children, Assertive Community Treatment (ACT), Youth ACT, Rehabilitation and Recovery Services, Vocational Services, Peer Services, Home Based Crisis Intervention (HBCI), Non-Medicaid Care Management, and Forensic Care Management. Services are delivered to individuals with complex chronic medical, behavioral health, and social needs, primarily across New York State.
Product overview
Circare offers a unified Health Home care management platform with multiple integrated service modules. The core offering is Health Home Care Management, which provides comprehensive care coordination for Medicaid beneficiaries. This is supplemented by specialized programs including: Adult Services (Care Management, Assertive Community Treatment, Rehabilitation and Recovery Services, Vocational Services, Peer Services); Children and Family Services (Medicaid Health Home Care Management, Non-Medicaid Care Management, Home Based Crisis Intervention, Youth ACT); and Forensic Care Management for individuals transitioning from incarceration. Services are delivered through evidence-based practices including psychosocial rehabilitation, habilitation, peer support, and supported employment, all focused on integrated health services for mental health, substance use, and physical health needs.
Differentiator
Problem solved
Functional benefit
Products and services
- Health Home Care Management
- Adult Care Management
- Assertive Community Treatment (ACT)
- Youth Assertive Community Treatment (Youth ACT)
- Home Based Crisis Intervention (HBCI)
- Rehabilitation and Recovery Services
- Vocational Services
- Peer Services
- Forensic Care Management
- Non-Medicaid Care Management
Quantifiable outcome
- Minimizing preventable emergency department and hospital stays
- +2 more outcomes
Companies that use Circare
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles3 records
Circare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Circare partnerships and signals
Strategic signalPartnerships
23 partnerships are on record, tiered core and minor.
- Helio HealthcoreCircare and Helio Health announced an affiliation and planned merger as Helio Health, effective January 1, 2025. The affiliation combines Helio Health's mental health, substance use, and recovery services with Circare's comprehensive care coordination and support for individuals with complex needs.
- Health Homes of Upstate New York (HHUNY)coreCircare is one of four Lead Health Homes operating in partnership with HHUNY to bring Health Home services to 23 counties in western and central New York. HHUNY provides administrative support and governance to Circare and other affiliated Health Homes.
- NY Health Home CoalitionminorCircare is a member of the NY Health Home Coalition which seeks to improve the health and lives of all individuals served in Health Homes by enabling providers to deliver the highest quality, most cost effective care management.
- Addiction Center of Broome CountyminorNetwork partner providing care management services in Broome County. Assists individuals with substance use disorders and their families with comprehensive continuum of care.
- CASA TrinityminorNetwork partner - not-for-profit community-based treatment center for chemically dependent individuals, providing outpatient and specialized treatment programs.
- Catholic Charities of Chemung CountyminorNetwork partner providing residential services, community support services, and public policy advocacy serving people of all faiths and backgrounds.
- Catholic Charities of Cortland CountyminorNetwork partner - private, non-profit human service agency providing case management, residential services, and emergency assistance for those affected by mental illness and substance abuse.
- Catholic Charities of Oswego CountyminorNetwork partner providing programs and services to children, families and individuals throughout Oswego County.
- Cayuga County Community Mental Health CenterminorNetwork partner - Care Management department offers services to adults seeking assistance with behavioral health, medical, and social needs.
- Elmira Psychiatric CenterminorNetwork partner providing comprehensive psychiatric services including inpatient care, Assertive Community Treatment, clinic treatment, and community-based services.
- Family Services of ChemungminorNetwork partner providing programs for children, youth, and adults in Chemung County with inclusive, welcoming environment.
- HCR Care ManagementminorNetwork partner - enables expansion of existing services to support new initiatives aligned with Medicaid reform and healthcare delivery system transformation.
- Hillside Family of AgenciesminorNetwork partner providing comprehensive health, education, and human services for children and families. Serves more than 13,000 youth, adults and families annually.
- Lakeview Mental Health ServicesminorNetwork partner providing residential services, care management, supportive housing, and recovery support services serving over 1,800 individuals annually in six-county region.
- Liberty ResourcesminorNetwork partner providing behavioral health counseling, medication management, and integrated health care for children, adolescents, and adults.
- Monroe PlanminorNetwork partner - not-for-profit healthcare services organization providing health home services and care management to individuals covered by Medicaid, Child Health Plus and Essential Plan.
- Oswego County OpportunitiesminorNetwork partner - private nonprofit human service agency serving 30,000 people each year through more than 50 programs including assistance for homeless, educational services, and healthcare.
- Oswego HealthminorNetwork partner - healthcare system including Oswego Hospital (164-bed facility), skilled nursing, rehabilitation services, and retirement living.
- Pathways, Inc.minorNetwork partner providing specialized programs in developmental disabilities, mental health, family support, traumatic brain injury, and child care.
- Rehabilitation Support ServicesminorNetwork partner providing housing, employment, crisis/respite services, treatment, care coordination, socialization and wellness programs for individuals with psychiatric and substance abuse disorders.
- Southern Tier Care CoordinationminorNetwork partner providing care management services to eligible individuals with Medicaid and chronic health conditions throughout the Southern Tier.
- TruCare ConnectionsminorNetwork partner providing Health Home program services including assistance with healthcare appointments, medications, housing, insurance, transportation, and CDPAs.
- Visiting Nurse Service of Ithaca and Tompkins CountyminorNetwork partner providing home health care services with emphasis on compassion, support and trust in recovery from illness.
Scale indicators4 records
Recent moves8 records
Expansion highlights5 records
Circare competitors and assessment
Company assessmentBroad incumbents
- Beacon Health Options: Beacon (now part of Carelon) is a national behavioral health managed-care organization serving Medicaid populations. It is a broader-scale incumbent that manages similar populations but operates as a payer-facing intermediary rather than a direct care provider.
- Oswego Health: Oswego Health is a broader health system partner that includes Oswego Hospital, skilled nursing, and rehabilitation services. It overlaps with Circare in care transitions and behavioral health referrals but operates a much wider service portfolio.
- Magellan Health: Magellan Health is a large managed-care company specializing in behavioral health, Medicaid, and complex care populations nationally. It competes for Medicaid contracts at a much larger scale but addresses overlapping complex-care populations.
Direct peers
- Pathways, Inc. Pathways is a Circare network partner providing specialized programs in developmental disabilities, mental health, family support, traumatic brain injury, and child care, serving comparable Medicaid and behavioral health populations in New York.
- Helio Health: Helio Health is the merging partner organization effective January 2025. It provides mental health, substance use, and recovery services across Central New York, making it the closest operational and clinical peer to Circare.
- Liberty Resources: Liberty Resources is a Circare network partner providing integrated behavioral health counseling, medication management, and health care for children, adolescents, and adults in Central New York — directly overlapping with Circare's care coordination and behavioral health services.
- Lakeview Mental Health Services: Lakeview Mental Health Services is a Circare network partner providing residential services, care management, supportive housing, and recovery support across a six-county region serving similar behavioral health populations.
- Monroe Plan: Monroe Plan is a Circare network partner providing health home services and care management to individuals covered by Medicaid, Child Health Plus, and Essential Plan — directly comparable in mission and customer base.
- Rehabilitation Support Services: Rehabilitation Support Services is a Circare network partner providing housing, employment, crisis/respite services, treatment, and care coordination for individuals with psychiatric and substance abuse disorders — a closely overlapping service mix.
- Hillside Family of Agencies: Hillside is a long-standing Circare network partner providing comprehensive health, education, and human services for children and families across New York. It serves more than 13,000 youth, adults and families annually in overlapping populations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Circare social profiles
Digital presenceCircare compliance and trust
Trust signalCompliance2 records
Circare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Circare leadership team
Management profileNumber of profiles
Profiles2 records
Circare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Circare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Circare
What does Circare do?
Circare provides Medicaid-funded care management and behavioral health services, including Health Home Care Management for adults and children, Assertive Community Treatment (ACT), Youth ACT, Rehabilitation and Recovery Services, Vocational Services, Peer Services, Home Based Crisis Intervention (HBCI), Non-Medicaid Care Management, and Forensic Care Management. Services are delivered to individuals with complex chronic medical, behavioral health, and social needs, primarily across New York State.
Is Circare a public or private company?
Circare is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Circare founded?
Circare was founded in 1989. It employs 101 to 250 people.
Where is Circare based?
Circare is headquartered in Syracuse, United States, in the North America region.
How does Circare make money?
Four revenue lines are on record. Medicaid Health Home Care Management is the primary driver. The others are medicaid-funded Mental Health and Rehabilitation Services, government-funded Youth and Family Services and grant-funded Programs.
Who are Circare's main competitors?
Broad incumbents on record are Beacon Health Options, Oswego Health and Magellan Health. Direct peers are Pathways, Inc., Helio Health, Liberty Resources, Lakeview Mental Health Services, Monroe Plan, Rehabilitation Support Services and Hillside Family of Agencies.
Does Circare have an API?
No public API is recorded for Circare.