My 1Health

What My 1Health does

My 1Health is a Nairobi-headquartered, for-profit medical tourism facilitator founded in 2018 that operates a cross-border healthcare marketplace connecting international patients with a curated network of 350+ accredited hospital partners across 20+ countries, including flagship brands such as Bumrungrad International Hospital (Thailand), Apollo Hospital (India), American Hospital Dubai (UAE), Raffles Hospital (Singapore), Hirslanden Private Hospital Group (Switzerland), and Samsung Medical Centre (South Korea). The platform serves patients from 190+ countries and has assisted 53,000+ patients cumulatively, with a 4.8/5 Google Reviews rating and acceptance of 150+ international insurance providers.

The core offering is a digital facilitation platform accessed via website, native iOS/Android mobile applications, and an AI-powered chatbot named Maya that handles patient triage and inquiries. The product surface is supplemented by a Health Cost Calculator for cross-destination price transparency and a digital patient portal providing access to medical records, imaging, and discharge documentation. A dedicated 24/7 patient coordinator manages the end-to-end journey from inquiry through hospital matching, visa assistance, travel coordination, insurance verification, treatment, and post-treatment follow-up. The My 1Health Rewards loyalty programme adds retention mechanics by allowing benefits to be retained for future use or transferred to other patients.

The business operates a B2B2C model that is free for patients under a Same Price Guarantee. Revenue is generated through commissions from partner hospitals on referred patients (affiliate/referral revenue), managed-service arrangements and GPO services provided to insurers and third-party administrators, and referral-partner commissions. Go-to-market combines enterprise field sales to onboard hospital partners, inside sales and WhatsApp-led patient engagement, and channel partnerships with referral partners and insurance networks. Total disclosed institutional funding is approximately $1.3M across rounds in August 2021 ($300K, 54 Collective) and December 2022 ($1M, GIIG Africa Fund and Samurai Incubate). No revenue, ARR, or ownership/capitalization data is publicly disclosed.

Name

My 1Health

Legal name

My 1Health

Website

https://my1health.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

My 1Health is a Nairobi-based medical tourism facilitator operating a network of 350+ accredited hospitals across 20+ countries. It connects international patients with specialized care providers free of charge, generating revenue through hospital referral commissions and insurer/TPA GPO services.

Ownership category

akta.pro rank

Product category

Medical Tourism Facilitation

NAICS

Travel Agencies (561510)

SIC

Services-Health Services (8000)

akta.pro primary industry

Outbound Medical Tourism Facilitators (THAKAIAA)

akta.pro secondary industries

Insurance, Employer & Government-Sponsored Medical Travel Administrators (THAKAIAO), Cross-Border Telemedicine, Second Opinion & Care Navigation Facilitators (THAKAIAM)

Keywords

• Medical tourism facilitation
• Cross-border healthcare
• International hospital network
• Patient treatment coordination
• Healthcare referral services

Headquarters

HQ city

Nairobi

HQ country

Kenya

HQ region

Africa

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Technology or R&D, Operations

Revenue model

1. Commission from Hospital Partners: My 1Health earns commission from partner hospitals for patient referrals. The service is free for patients, with hospitals paying a referral fee or commission for each patient matched through the platform.
2. GPO Services for Insurers and TPAs: Provides insurers and TPAs access to 350+ global hospitals with direct billing support and group purchasing organization (GPO) services, generating revenue through service arrangements.
3. Referral Partner Commissions: Referral partners who send patients to the network earn commission for successful patient referrals and completed treatments.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

My 1Health operates a digital medical tourism facilitation platform that connects international patients with a network of 350+ vetted, accredited hospitals across 20+ countries. The platform provides end-to-end coordination including hospital and specialist matching, treatment cost estimates, visa and travel logistics, airport transfers, medical report management, and post-treatment follow-up, all delivered free of charge to patients while earning commission from partner hospitals and service fees from insurers and TPAs.

Product overview

My 1Health operates as a unified medical tourism facilitator platform that connects international patients with a network of 350+ accredited hospitals across 20+ countries. The core platform provides end-to-end coordination services including hospital matching, treatment planning, travel arrangements, and follow-up care. The offering is supplemented by the My 1Health Rewards loyalty programme that provides benefits based on treatment value, a mobile app available on iOS and Android for on-the-go access, and the Maya AI chatbot assistant for automated patient support. The platform serves four primary segments: patients seeking treatment abroad, referral partners, insurers and TPAs, and hospitals seeking international patients.

Differentiator

Problem solved

Functional benefit

Brands

• My 1Health Rewards: A loyalty rewards program that allows patients to earn benefits upon completing treatment through My 1Health. Benefits can be kept for future visits or transferred to someone else who needs healthcare.
• Maya

Products and services

• My 1Health Platform A global medical tourism facilitator platform that connects international patients with accredited hospitals worldwide, providing hospital matching, treatment coordination, travel arrangement, visa assistance, and post-treatment follow-up services.
• My 1Health Rewards A loyalty rewards program that allows patients to earn benefits such as free flights, accommodation, and wellness checks upon completing treatment through My 1Health. Benefits can be kept for future visits or transferred to someone else who needs healthcare.
• My 1Health Mobile App Mobile application available on iOS and Android that enables patients to access medical tourism services, book appointments, manage their journey, and communicate with patient coordinators via WhatsApp.
• Maya AI Assistant An AI-powered patient support specialist chatbot available on the My 1Health website and via WhatsApp that provides automated assistance for patient inquiries, hospital recommendations, and healthcare tourism guidance.

Quantifiable outcome

• 53,000+ patients assisted worldwide
• +3 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

15 partnerships are on record, tiered flagship and core.

• Bumrungrad International HospitalflagshipStrategic or Co-development PartnerPremier JCI-accredited hospital in Bangkok, Thailand with 1,300+ specialist physicians including 200+ US board-certified consultants. Specializes in cardiology, cardiothoracic and vascular surgery, and colon and rectal surgery. Among the most prominent hospitals in the My 1Health network.
• Apollo HospitalflagshipStrategic or Co-development PartnerIndia's largest hospital network, performing 12,000+ cardiac surgeries and 2,000+ transplants annually. Located in New Delhi with multiple specialties including cardiac surgery, organ transplantation, and comprehensive medical care.
• American Hospital DubaiflagshipStrategic or Co-development Partner25+ years serving international patients from 90+ countries in Dubai, UAE. Offers fertility treatment and comprehensive medical services with JCI accreditation.
• The London Clinic HospitalcoreStrategic or Co-development PartnerUK's leading private hospital with cancer and surgical advancements located in London, United Kingdom. Provides specialized medical care for international patients.
• Anadolu Medical CentercoreStrategic or Co-development PartnerJCI-accredited hospital in Gebze, Turkey, affiliated with Johns Hopkins Medicine - the first such partnership in Turkey. Offers comprehensive medical and surgical services.
• Raffles HospitalcoreStrategic or Co-development PartnerSingapore's only fully integrated private hospital providing inpatient, outpatient, specialist, and traditional Chinese medicine (TCM) services under one roof.
• Kliniken SchmiedercoreStrategic or Co-development PartnerGermany's leading specialist neurorehabilitation hospital treating patients from across Europe and beyond. Provides neurological rehabilitation services.
• Hirslanden Private Hospital GroupcoreStrategic or Co-development PartnerSwitzerland's largest private hospital network recognized for precision oncology and cardiac care. Located in Zürich with multiple specialist departments.
• Samsung Medical CentrecoreStrategic or Co-development PartnerRanked among Asia's best hospitals for cancer and organ transplants in Seoul, South Korea. Provides advanced medical treatments and research-based care.
• Medanta HospitalcoreStrategic or Co-development PartnerMulti-specialty hospital in Gurugram, India founded by one of India's most celebrated cardiac surgeons known globally for complex heart procedures.
• Cromwell HospitalcoreStrategic or Co-development PartnerAward-winning private hospital in central London serving international patients for 40+ years. Specializes in dermatology and comprehensive medical care.
• Dexeus University HospitalcoreStrategic or Co-development PartnerOne of Europe's leading fertility and women's health hospitals with a 90+ year clinical heritage. Located in Barcelona, Spain.
• Mahkota Medical CentrecoreStrategic or Co-development PartnerJCI-accredited hospital in Melaka, Malaysia, ranked No. 1 in Southern Malaysia by Newsweek. Known for cancer care, cardiac surgery, kidney transplant, and 47 specialties. World's only JCI-certified Chronic Kidney Disease programme.
• Beacon HospitalcoreStrategic or Co-development PartnerMalaysia's most recognized cancer treatment centre and complex medical care provider. Only private hospital in Malaysia with ESMO Designated Centre of Integrated Oncology and Palliative Care accreditation. Treats 37+ cancer types.
• Gertrude's Children's HospitalcoreStrategic or Co-development PartnerMost established paediatric hospital in Eastern and Central Africa. First paediatric hospital in Sub-Saharan Africa to receive JCI accreditation. 76+ years of paediatric care excellence with 20+ specialties.

Scale indicators6 records

Recent moves2 records

Expansion highlights6 records

Direct peers

• Medigo: Medigo (acquired by Allianz Partners) operates a global medical travel platform offering hospital matching, treatment booking, and insurance-led cross-border care, closely mirroring My 1Health's B2B2C approach with insurers and TPAs.
• Healthbase: Healthbase is a US-based medical tourism facilitator that connects patients with accredited hospitals globally, offering similar end-to-end coordination and hospital commission revenue streams.
• Medical Departures: Medical Departures is a medical travel marketplace offering verified doctor and clinic listings, patient reviews, and treatment coordination across Asia, Latin America, and beyond, directly comparable in customer journey and revenue model.
• Bookimed: Bookimed is a global medical tourism facilitator connecting patients with clinics across dozens of countries, with a model centred on hospital commissions and free patient-side services, very similar to My 1Health's core offering.
• PlacidWay: PlacidWay is a US-based medical tourism marketplace connecting international patients with providers across multiple specialities, with comparable patient-coordinator and commission-based monetisation.
• Treatment Abroad: Treatment Abroad is a UK-domiciled medical travel information and facilitation platform with a long-standing network of international clinics and hospitals, comparable in customer base and information-led acquisition model.
• Vaidam Health: Vaidam Health is an emerging-market medical tourism facilitator with strong India inbound flows, hospital commission revenue, and patient coordination services that overlap significantly with My 1Health's outbound facilitation model.
• Clinics on Call: Clinics on Call is a medical tourism facilitator specialising in outbound patient referrals to clinics primarily in Turkey, Thailand, and Israel, with similar coordination, translation, and travel support services.

Broad incumbents

• Apollo Hospitals: Apollo Hospitals is India's largest hospital network with extensive international patient services, functioning as both a My 1Health flagship partner and a competitor through its own direct international patient acquisition infrastructure.
• Bumrungrad International Hospital: Bumrungrad is a flagship JCI-accredited tertiary hospital in Bangkok with one of the world's largest dedicated international patient programmes; it is both a My 1Health partner and a direct competitor via its own digital acquisition channels.

Market position

Weaknesses3 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/my1health
• Facebookfacebook.com/my1health
• LinkedInlinkedin.com/company/my1health

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My 1Health