Tekst

What Tekst does

Tekst (legally Tekst.ai BV) is a Belgian enterprise AI company founded in 2022 in Ghent by Wouter Janssen (CEO) and Tiebe Parmentier (CTO). It builds a Process Intelligence and Agentic Process Automation platform that ingests unstructured communications — emails, tickets, chats and attachments — across customers' existing enterprise systems (Outlook, SAP, Salesforce, ServiceNow, Oracle, MS Dynamics, NetSuite, Odoo, Zendesk, Power BI, Looker, Genesys and 25+ others), reconstructs end-to-end operational workflows via a proprietary Context Graph, and executes those workflows using AI agents. The product surface combines a core Process Intelligence platform with individually priced job-to-be-done automation modules covering Accounts Payable, Email-to-Case, Intelligent Document Processing, Order Intake, Quote-to-Cash, Shared Inbox Management, Inventory Re-ordering and Automated Complaint Handling.

Tekst's core technical differentiator is a custom-trained AI model built on each customer's own data, terminology and languages, layered with a context graph that captures how decisions and dependencies actually flow across systems, enabling AI agents to execute workflows autonomously while handling incomplete information and exceptions. Revenue is usage-based across three streams: Process Intelligence subscription priced on event volume, Agentic Automations priced per job-to-be-done, and Mailbox Structuring priced per inbox volume. Go-to-market is enterprise sales-led, with dedicated sales lines in the US, UK and Belgium, industry-specific landing pages (Shipping & Logistics, MedTech & Pharma, Retail & FMCG, Manufacturing, HR & Payroll) and prominent demo CTAs across the site.

As of May 2026, Tekst employed 35 people, reported that it has 'never lost a customer,' and had raised approximately €12.2 million cumulatively — a €700,000 seed round from Entourage in May 2024 and an €11.5 million ($13.5M) Series A led by US venture firm Elephant in May 2026. Named customers include Becton Dickinson, Milcobel, Securex, FrieslandCampina, Colruyt, Mitsubishi and Nokia. The company is privately held, with the Series A explicitly intended to double headcount by year-end 2026 and accelerate US and EMEA expansion.

Name

Tekst

Legal name

Tekst.ai BV

Website

https://tekst.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Tekst (Tekst.ai BV) is a Ghent-based AI company building an enterprise Process Intelligence and Agentic Process Automation platform that ingests unstructured emails, tickets and documents across Outlook, SAP and Salesforce, then uses AI agents to execute operational workflows. It serves large enterprise back-office teams in logistics, manufacturing, MedTech and retail.

Ownership category

akta.pro rank

Product category

Process Intelligence / Agentic Process Automation Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

IT Incident, Problem & Change Management Platforms (HDAEALAI)

Keywords

• Process intelligence platform
• Agentic process automation
• Enterprise AI workflows
• Email automation software
• Intelligent document processing

Headquarters

HQ city

Ghent

HQ country

Belgium

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Process Intelligence Subscription: Recurring revenue from Tekst's Process Intelligence platform, priced based on event volume processed. Captures and analyzes every operational event across emails, documents and systems to deliver real-time visibility into volumes, decision paths, bottlenecks and automation opportunities.
2. Agentic Automations (Job-to-be-done Pricing): Revenue from agent-led automation jobs embedded in customers' existing systems (Outlook, SAP, Salesforce). Each job-to-be-done is priced individually based on its complexity and value. Customers pay only for what is automated, not per user touching the process.
3. Mailbox Structuring (Shared Inbox Management): Recurring revenue for AI-driven shared inbox management, priced based on inbox volume. Includes intelligent routing, assignment rules and inbox governance to ensure every message is owned, every SLA is tracked, and teams gain full visibility across channels.

Go-to-market motion4 records

Core offering

Tekst sells an enterprise AI software platform that captures every operational event (emails, tickets, chats, PDFs and system actions) across a customer's existing stack, builds a Context Graph that maps how work actually flows, and uses AI agents to automate operational workflows such as accounts payable, order intake, quote-to-cash, email-to-case and shared-inbox management. Customers consume it as a SaaS subscription tied to event volume and individually priced agentic automations embedded inside Outlook, SAP, Salesforce, ServiceNow and other enterprise systems.

Product overview

Tekst offers a single unified enterprise AI platform organized as a core Process Intelligence platform plus a library of named use-case modules. The core Tekst Process Intelligence platform captures every operational event across emails, documents, and systems to map how work actually flows through the organization and builds a context graph of decisions and dependencies. Sitting on top of it, Tekst Agentic Automations executes job-to-be-done workflows inside customers' existing Outlook, SAP, and Salesforce environments, while the use-case modules (Accounts Payable Automation, Email to Case, Intelligent Document Processing, Order Intake, Quote to Cash, Shared Inbox Management, AI-driven Email Labeling & Routing, Outlook Shared Inbox Automation, Seamless Case Creation in Salesforce, Automated Product Incident Reporting, Smart Case Prioritization, Case Enrichment with Contextual Insights, AI-powered Case Classification, Inventory Management & Re-ordering Automation, Outlook with SAP Stock Order Automation, and Automated Complaint Handling) are individually priced, event- or volume-based offerings that all rely on the same context graph and AI agents. A Mailbox Structuring service sits alongside the modules as a dedicated shared-mailbox governance offering.

Differentiator

Problem solved

Functional benefit

Products and services

• Tekst Process Intelligence
• Tekst Agentic Automations
• Mailbox Structuring (Shared Inbox Management)
• Accounts Payable Automation
• Order Intake
• Quote to Cash
• Email to Case
• Intelligent Document Processing (IDP)

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability10 records

Feature7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Rossum: Rossum is an AI-native intelligent document processing platform focused on accounts payable, order intake and email-driven transactional workflows across enterprise ERPs. It overlaps directly with Tekst's IDP, AP Automation and Order Intake use cases for mid-market and large enterprises.
• Celonis: Celonis is the category-defining process mining and process intelligence platform, mapping enterprise workflows to identify automation opportunities. It is the most direct conceptual competitor to Tekst's "Process Intelligence for the Agentic Era" positioning, with significantly greater scale.
• UiPath: UiPath is a leading enterprise RPA and intelligent automation platform that combines process mining, document understanding and AI agents. It competes with Tekst across the same agentic-process-automation narrative and ERP/email automation use cases.
• Hyperscience: Hyperscience is an AI-native document processing and workflow automation vendor serving insurance, financial services and the public sector. It competes with Tekst's Intelligent Document Processing and Email-to-Case modules for unstructured enterprise communications.
• WorkFusion: WorkFusion provides AI agents ("Digital Workers") that automate regulated back-office workflows in banking, financial services and healthcare. It is comparable to Tekst in targeting enterprise compliance-heavy use cases that combine document processing, email triage and system actions.
• Automation Anywhere: Automation Anywhere is an established intelligent automation platform combining RPA, AI, and process intelligence for enterprise back-office workflows. It overlaps with Tekst's process automation and email/inbox automation use cases across finance, HR and supply chain.
• ABBYY: ABBYY provides intelligent document processing, process mining and data capture technology used by enterprises for AP automation and customer communications. It is comparable to Tekst on the IDP and process intelligence dimensions, with a longer enterprise track record.

Broad incumbents

• Microsoft (Copilot for Microsoft 365 / Dynamics 365): Microsoft ships inbox-triage, summarization and agentic capabilities directly inside Outlook and Dynamics 365. As a broad incumbent platform owner of Outlook (one of Tekst's deepest integrations), Microsoft represents both a critical partner and the most consequential competitor for enterprise AI workflow automation.
• Salesforce (Einstein / Agentforce): Salesforce embeds AI case classification, routing and agentic automation inside its CRM platform via Einstein and Agentforce. It is a core integration partner for Tekst's Email-to-Case and Salesforce use cases, but also a strategic competitor building similar capabilities natively.

Emerging players

• Laiye: Laiye is an emerging AI-powered process automation and IDP vendor with strong presence in Asia and expanding globally. It overlaps with Tekst on AI document processing, email-driven workflows and agentic automation for enterprise back-office teams.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/WeAreTekst
• LinkedInlinkedin.com/company/tekst-ai
• Instagraminstagram.com/tekst.ai
• Xx.com/tekst_ai

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tekst