Keatext
Keatext is a Montreal-based SaaS company providing an AI-powered text analytics platform that unifies unstructured customer and employee feedback from surveys, reviews, and support tickets into actionable dashboards for enterprise CX teams.
- Company typePrivate
- Founded2010
- HeadquartersMontréal, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Keatext does
Keatext is a Montreal-based, private SaaS company that provides an AI-powered text analytics platform for synthesizing unstructured customer and employee feedback from surveys, reviews, support tickets, and contact center interactions into a unified dashboard. The platform is built on natural language processing, natural language understanding, and machine learning, with newer generative AI features delivered through Amazon Bedrock and AWS AI services; it offers modules for dashboards, Focus Recommendations, data enrichment, and add-ons, plus deep integrations with Zendesk and Salesforce and an API for programmatic ingestion.
The company was founded by Narjes Boufaden in 2010 as a professional services firm and pivoted in 2015 into a cloud-based product, the same year Charles-Olivier Simard joined as co-founder and CTO. Keatext targets enterprise customer experience teams across verticals including consumer goods (COOLA), technology hardware (Lenovo), market research software (Sampler), financial software (Intuit), hospitality (Hilton), and telecom/logistics (Intelcom), and exposes adjacent solutions for employee engagement, marketing, and product management use cases. The company is SOC 2 Type II, GDPR, and CCPA compliant, supporting enterprise procurement requirements.
Revenue is generated through annual enterprise SaaS subscriptions with quote-based pricing accessed via a 'Book a demo' funnel, supplemented historically by professional services before the 2015 pivot. Keatext has raised approximately $3.1M across rounds in 2017-2019 from investors including AQC Capital, BDC, Desjardins Venture Capital, Real Ventures, 500 Startups Canada, Anges Quebec, and Good AI Capital, and operates with 11-50 employees from its Montreal headquarters.
Keatext firmographics
Firmographics- Name
- Keatext
- Legal name
- Keatext Inc.
- Website
- https://keatext.ai
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Keatext is a Montreal-based SaaS company providing an AI-powered text analytics platform that unifies unstructured customer and employee feedback from surveys, reviews, and support tickets into actionable dashboards for enterprise CX teams.
- Ownership category
- akta.pro rank
Where Keatext is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Keatext business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Subscription-based access to the Keatext online analytics platform with fees based on Services purchased, charged either monthly or annually. Payment is made either automatically in advance by credit card or invoiced and paid within 30 days.
- Professional Services: Historical professional services industry experience providing AI solutions for business impact, before transitioning to product provider in 2015.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with full platform access |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
Keatext product offering
Product offeringCore offering
Keatext is an AI-powered cloud-based text analytics SaaS platform that consolidates unstructured customer feedback from surveys, public reviews, and support tickets into a unified dashboard. It uses Natural Language Processing, Natural Language Understanding, and Machine Learning (augmented by Generative AI through Amazon Bedrock and AWS AI) to automatically extract topics, opinions, sentiment, blind spots, and emerging themes, then delivers AI-generated reports, dashboards, and Focus Recommendations that surface drivers of customer satisfaction and churn risk.
Product overview
Keatext is an AI-powered text analytics platform delivered as a unified SaaS product with modular capabilities. The core platform consolidates unstructured customer feedback from multiple channels (surveys, reviews, support tickets, contact center interactions) into a single analytical engine powered by natural language processing. Key modules include Dashboards for visualization, Focus Recommendations for AI-driven insights, Data Enrichment, and Add-Ons for extended functionality. The platform is organized around solution verticals covering Reviews, Surveys, Support Tickets, Customer Experience, Employee Engagement, Marketing Strategies, and Product Management. The platform differentiates through 23 years of specialized CX industry expertise, complete reporting with dashboards and recommendations, and reproducible AI-generated insights delivered as fast as LLMs.
Differentiator
Problem solved
Functional benefit
Products and services
- Keatext Platform AI-powered, cloud-based text analytics SaaS platform that unifies customer feedback from surveys, public reviews, and support tickets into a single analytical engine. Delivers AI-generated reports, dashboards, and Focus Recommendations that identify blind spots, themes, sentiment, and drivers of customer satisfaction for enterprise CX teams.
Quantifiable outcome
- 5.0 point increase in CSAT score
- +2 more outcomes
Companies that use Keatext
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles1 record
Keatext technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability5 records
Feature7 records
Keatext partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- ZendeskcoreDeep integration with Zendesk platform allowing customers to automatically analyze thousands of support tickets per month. COOLA case study demonstrates successful Zendesk integration resulting in 5.0 point CSAT increase.
- SalesforcecoreKeatext is described as an analytics tool for unstructured Salesforce data. The platform integrates with Salesforce to provide unified feedback insights.
- Amazon Web Services (AWS)coreAWS AI services used for AI Products including Amazon Bedrock for text analysis, AI insights, and natural language processing capabilities.
- FounderFuelminorCTO Charles-Olivier Simard serves as a mentor at FounderFuel, Canada's leading venture accelerator that helps early-stage startups raise seed capital.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Keatext competitors and assessment
Company assessmentBroad incumbents
- Qualtrics: SAP-owned experience management leader with full VoC, employee experience, and product analytics suites. Directly competes in the CX analytics category Keatext targets, but at vastly greater scale and breadth.
- Medallia: Enterprise experience management platform offering multi-channel feedback analytics, similar in architecture to Keatext's unified channel approach. Competes for the same Fortune 500 CX budgets with broader functionality.
- Sprinklr: Unified customer experience management platform covering social, surveys, and contact center analytics. Competes with Keatext for enterprise CX insight use cases but offers a much wider product portfolio.
- Clarabridge (Qualtrics): Long-standing CX text analytics pioneer, now part of Qualtrics. Directly competes with Keatext's multi-channel text analytics and was historically the benchmark for enterprise VoC NLP.
Direct peers
- InMoment: Specialized VoC and customer feedback analytics platform with AI-driven text and sentiment analysis across surveys, reviews, and contact center data. Closest direct peer in product functionality and target buyer.
- Thematic: AI-powered customer feedback analytics platform focused on theme and sentiment discovery across reviews, surveys, and support tickets. Nearly identical core offering to Keatext for VoC teams.
- Chattermill: AI-driven customer feedback analytics platform that unifies survey, review, and support data into actionable insights. Direct competitor targeting similar mid-market and enterprise CX teams.
- Idiomatic: AI-powered customer feedback analytics for support tickets and VoC programs. Competes head-to-head with Keatext's Support Tickets and Customer Experience solutions in similar enterprise accounts.
- Wonderflow: AI-based VoC analytics platform unifying product reviews, surveys, and customer service data into a single dashboard. Highly comparable to Keatext's product-led feedback aggregation approach.
Emerging players
- Keatext-direct AI feedback startups (e.g., Lumoa): AI-driven VoC analytics platform for customer feedback insights. Comparable in size and AI focus, competing for European and global enterprise CX teams with similar AI-powered text analytics.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Keatext social profiles
Digital presenceKeatext compliance and trust
Trust signalCompliance3 records
Keatext financial estimates
Financial estimateRevenue estimate
Valuation estimate
Keatext leadership team
Management profileNumber of profiles
Profiles2 records
Keatext funding detail
Funding detailFunding overview
Funding rounds6 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Keatext M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Keatext
What does Keatext do?
Keatext is an AI-powered cloud-based text analytics SaaS platform that consolidates unstructured customer feedback from surveys, public reviews, and support tickets into a unified dashboard. It uses Natural Language Processing, Natural Language Understanding, and Machine Learning (augmented by Generative AI through Amazon Bedrock and AWS AI) to automatically extract topics, opinions, sentiment, blind spots, and emerging themes, then delivers AI-generated reports, dashboards, and Focus Recommendations that surface drivers of customer satisfaction and churn risk.
Is Keatext a public or private company?
Keatext is a private company. It is classified as venture growth investor backed and is currently operating.
When was Keatext founded?
Keatext was founded in 2010. It employs 11 to 50 people.
Where is Keatext based?
Keatext is headquartered in Montréal, Canada, in the North America region.
How does Keatext make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are Keatext's main competitors?
Broad incumbents on record are Qualtrics, Medallia, Sprinklr and Clarabridge (Qualtrics). Direct peers are InMoment, Thematic, Chattermill, Idiomatic and Wonderflow. Keatext-direct AI feedback startups (e.g., Lumoa) is listed as an emerging player.
Does Keatext have an API?
Yes. Keatext offers an API that allows users to upload data to the platform for analysis. The API is referenced in the platform's data source options, enabling programmatic data integration. Developer documentation is available at developer.keatext.ai. Specific details on API type (REST/GraphQL), authentication methods, rate limits, and versioning are not specified in the available sources. Developer documentation is at developer.keatext.ai.