What Telios does

Telios Care S.A. is a Romanian private telemedicine company founded in 2017 and headquartered in Florești (Cluj county), operating the first dedicated telemedicine service in Romania. The company delivers 24/7 unlimited phone, online, and video consultations across 32+ medical and non-medical specialties via a proprietary platform — a HIPAA-, ISO 27001-, and ISO 9001-certified data center with an integrated call center staffed by specially trained medical assistants, a web portal, and native iOS/Android apps. Doctors issue electronic prescriptions accepted by major Romanian pharmacy chains, and the platform manages patient medical history and post-consultation follow-up; all data is stored on Romanian territory on Telios's own infrastructure rather than a third-party system.

Telios monetizes primarily through subscription telemedicine plans sold to corporate employers (monthly or annual), with family coverage (first-degree relatives) included, and through channel partnerships where insurers (Asirom, Allianz Țiriac, NN, Metropolitan Life, Eurolife Asigurări, Omniasig, GrECo), benefit platforms (Pluxee/Sodexo Gusto Plus bundles — Plus de Vitalitate, Plus de Sănătate, Plus de Echilibru), and brokers (Mercer Marsh Benefits) distribute the service to their policyholders and corporate clients. A secondary pay-as-you-go stream covers standalone home medical visits. The company claims 350,000+ beneficiaries served nationally, a 97% satisfaction rate, and a reported 30% reduction in absenteeism for client companies.

The go-to-market combines direct enterprise field sales for large accounts, inside sales and event-driven demand generation for mid-market and SMEs, insurance/broker channel distribution for embedded policyholder access, and self-serve PLG via the portal and mobile app for individuals. Distribution extends to a public-sector footprint through the 5G Connect Danube Delta project consortium (with Orange Romania and European Commission grant funding, announced 2025-05-27) delivering telemedicine to remote communities. Tech stack is built on a proprietary platform with no public API; payment processing runs on PayU SA, and the company holds three security certifications (HIPAA, ISO 27001, ISO 9001).

Name

Telios

Legal name

Telios Care S.A.

Website

https://telios.ro

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Telios Care is a Romanian private telemedicine provider offering 24/7 unlimited phone, online, and video consultations across 32+ specialties to corporate employers, insurance policyholders, and individual beneficiaries nationwide via a proprietary HIPAA- and ISO-certified platform.

Ownership category

akta.pro rank

Product category

Telemedicine Services

NAICS

Offices of Physicians (6211)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Multi-Specialty Telehealth Provider Marketplaces (HLALALAA)

akta.pro secondary industries

Direct-to-Consumer Telehealth Marketplaces (Multi-Provider Aggregators) (HLALAAAJ), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)

Keywords

• Telemedicine services
• Remote medical consultations
• Corporate health benefits
• Telehealth platform
• Medical subscription plans

Headquarters

HQ city

Cluj-napoca

HQ country

Romania

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Corporate Telemedicine Subscriptions: Monthly or annual subscription plans for employers providing employees with unlimited access to telemedicine services. Offered either directly or through insurance providers.
2. Individual Subscriptions via Partners: Individual access through employer benefit programs (Pluxee Gusto cards) with tiered packages (Plus de Vitalitate, Plus de Sănătate, Plus de Echilibru).
3. Per-Consultation Home Visits: Home medical visits available as standalone services (outside subscription) with separate billing.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

Telios Care operates a proprietary telemedicine platform delivering 24/7 unlimited phone, online, and video consultations with accredited Romanian physicians across 32+ medical and non-medical specialties, sold primarily through monthly/annual corporate subscription plans and individual Pluxee Gusto benefit packages. The service includes electronic prescriptions recognized by major pharmacy chains, integrated medical history management, document handling, and a dedicated 24/7 call center with specially trained medical assistants; family members (first-degree relatives) are included in subscriptions at no extra cost.

Product overview

Telios Care is a telemedicine platform offering 24/7 unlimited phone, online, and video consultations with accredited Romanian physicians across 32+ medical and non-medical specialties. It serves organizations (corporate subscriptions and insurance partnerships) and individuals, covering employees and their first-degree family members. The core product is the Telios Care subscription, available as employer-sponsored plans or direct-to-consumer purchases, providing a unified digital platform, a dedicated call center, electronic prescriptions, and patient medical record management. The Pluxee Gusto benefit card programs (Gusto Plus de Vitalitate, Gusto Plus de Sănătate, and Gusto Plus de Echilibru) layer meal voucher cards with bundled Telios telemedicine access at three tier levels (2, 29, or 35 specialties plus wellness services). A medical blog complements the service with health education content authored by Telios specialists.

Differentiator

Problem solved

Functional benefit

Products and services

• Telios Care Subscription 24/7 unlimited phone, online, and video medical consultations with accredited Romanian physicians across 32+ medical and non-medical specialties; includes electronic prescriptions accepted by major Romanian pharmacy chains, integrated patient medical history, document management, and dedicated call-center support staffed by specially trained medical assistants. Family members (first-degree relatives) are included at no additional cost; sold to employers (B2B) and to individuals via Pluxee proxy codes or direct sign-up.
• Gusto Plus de Vitalitate (Pluxee) Pluxee Gusto meal-card-bundled Telios telemedicine tier providing basic coverage for 2 specialties (General Medicine and Pediatrics); targets Pluxee cardholders with family inclusion.
• Gusto Plus de Sănătate (Pluxee) Pluxee Gusto meal-card-bundled Telios telemedicine tier providing unlimited phone, online, and video consultations across 29 medical specialties, including personalized nutrition counseling.
• Gusto Plus de Echilibru (Pluxee) Full-tier Pluxee Gusto meal-card-bundled Telios telemedicine package covering 35 specialties plus wellness specialists for psychonutrition, stress management, sleep disorder management, and long-term pathological nutrition monitoring.
• Home Medical Visits Pay-per-service home medical visits by Telios physicians, billed separately outside the subscription plans; subject to cancellation and rescheduling policies (12-hour cancellation notice required for refund).

Quantifiable outcome

• 30% reduction in absenteeism for client companies
• +3 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature6 records

Partnerships

Ten partnerships are on record, tiered flagship, core and minor.

• Orange RomaniaflagshipStrategic or Co-development Partner · 27 May 2025Orange Romania leads the 5G Connect Danube Delta project consortium, with Telios Care providing telemedicine services to 14 remote communities in the Danube Delta. Project focuses on digital education, telemedicine, sustainable tourism, and environmental monitoring. Telios provides smart diagnostic tools to local clinics including electronic stethoscopes and EKG devices.
• Orange FoundationcoreStrategic or Co-development Partner · 27 May 2025Part of the 5G Connect Danube Delta project consortium providing digital health services to remote communities.
• Politehnica BucharestcoreStrategic or Co-development Partner · 27 May 2025Academic partner in the 5G Connect Danube Delta project, contributing research and technical expertise.
• Ivan Patzaichin-Mila 23 AssociationcoreStrategic or Co-development Partner · 27 May 2025Local community organization partner in the Danube Delta project, facilitating implementation in the Mila 23 community.
• Tulcea County CouncilminorStrategic or Co-development Partner · 27 May 2025Local government partner providing institutional support for the Danube Delta telemedicine project.
• OMVflagshipChannel Partner/ Reseller/ Distributor · 15 May 2023Telios Care together with Mercer Marsh Benefits announced partnership with OMV, a market leader. Telios provides telemedicine services to OMV employees as part of employee health benefits.
• Mercer Marsh BenefitscoreChannel Partner/ Reseller/ Distributor · 15 May 2023International insurance and benefits consultancy that partners with Telios to provide telemedicine services to their corporate clients including OMV.
• Academia FC Universitatea ClujminorGTM or Marketing Partner · 15 May 2023Telios is official partner of Academia FC University Cluj football academy, providing health services to players.
• Pluxee (Sodexo)flagshipChannel Partner/ Reseller/ DistributorPluxee Gusto meal card holders can access Telios telemedicine through three wellness packages: Plus de Vitalitate, Plus de Sănătate, and Plus de Echilibru. Telios services bundled as employee benefit.
• European CommissionflagshipOthersThe 5G Connect Danube Delta project is a three-year initiative funded by the European Commission targeting 23 remote communities with connectivity and digital health services.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• MedLife: Largest private healthcare network in Romania, operating hospitals, clinics, and telemedicine services. Directly comparable as a Romanian multi-specialty care provider that increasingly competes in the same employer and insurer distribution channels.
• Regina Maria: Major Romanian private healthcare network with clinics and corporate health subscriptions. Comparable as a competing multi-specialty provider that sells employer health plans overlapping with Telios's corporate B2B segment.
• Medicover: Regional private healthcare provider with clinics and digital health services across Romania, Poland, and Sweden. Comparable as a multi-specialty B2B healthcare player operating telemedicine in the same geography.

Emerging players

• SanoPass: Romanian wellness and medical benefits platform sold to employers. Directly comparable as a competing employee benefits distribution channel that bundles preventive care and is increasingly extending into telemedicine.

Broad incumbents

• Teladoc Health: Global telemedicine incumbent serving enterprises, insurers, and health systems. Comparable as the reference point for multi-specialty virtual care, employer distribution, and insurer partnerships, though at vastly larger scale.
• Docplanner (Doctoralia): European and LatAm online healthcare marketplace connecting patients with providers and offering software to clinics. Comparable as a broader healthcare platform player that competes for the same digital care channel.
• Doctolib: Leading European healthcare platform for booking and telehealth, dominant in France and expanding across Europe. Comparable as a large-scale incumbent shaping employer, insurer, and physician adoption of virtual care.

Regional players

• KRY / Livi: European digital primary care provider operating across Sweden, UK, France, and Germany with insurer and employer partnerships. Comparable as a regional telemedicine operator using a similar app-and-call-center delivery model.
• Push Doctor: UK-based telemedicine platform selling employer and NHS virtual consultations. Comparable as a regional multi-specialty virtual care provider in a different European geography with similar B2B distribution.

Others

• Enayati Medical City: Romanian premium healthcare and senior-living facility and partner of Telios. Comparable as an adjacent Romanian care provider ecosystem partner rather than a direct telemedicine competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/telios-care
• Facebookfacebook.com/TeliosCare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds3 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telios