Digitail
Digitail is a cloud-based, AI-native veterinary practice management software platform serving 10,000+ veterinarians across independent clinics, mobile practices, and enterprise groups with integrated AI workflows, payments, and client engagement tools.
- Company typePrivate
- Founded2018
- HeadquartersWilmington, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Digitail does
Digitail is a cloud-based, AI-native veterinary practice management software (PIMS) company founded in 2018 in Bucharest, Romania by Sebastian Gabor (CEO) and Ruxandra Pui (co-founder & product manager). The company operates through Digitail Inc., a Delaware corporation headquartered in Wilmington, with primary engineering and R&D in Bucharest and a North American commercial hub in Toronto. Its platform serves over 10,000 veterinarians and approximately 3 million pet parents across independent brick-and-mortar clinics, de novo practices, mobile veterinary operations, and multi-location enterprise groups in North America and Europe.
The core platform consolidates practice management, scheduling, medical records, client communication, billing, payments, and reporting into a single cloud-based system. Its differentiated technical layer is "Tails AI," which powers more than 20 AI workflows natively embedded across the patient journey, including SOAP (Subjective, Objective, Assessment, Plan) dictation, AI-generated medical records, automated discharge notes, intake form pre-population, treatment plan suggestions, voice-to-invoice charge capture, and sentiment scoring on VoIP (Voice over Internet Protocol) calls. Supporting modules include Digitail Secure Payments (Stripe-powered with 2.79% + $0.25 per transaction), a native VoIP phone system with live transcription and AI summaries, a Pet Parent mobile app, wellness plans, telemedicine, Flowboard for real-time workflow visibility, and a marketing suite. The company reports integrations with 40+ partners spanning diagnostics (IDEXX), pharmacy/supply (Covetrus, CDMV), payments (Stripe, Scratchpay), home delivery (Vetcove), inventory (VetSnap), and communications (Twilio, Mailchimp).
Digitail generates revenue primarily through a SaaS (Software as a Service) subscription model with tiered pricing (a month-to-month "Quick Start" tier and a contract-based Custom enterprise tier), supplemented by transaction fees from integrated payments and Buy Now Pay Later (BNPL) revenue share. Distribution is omnichannel, combining direct enterprise field sales, inside sales for mid-market clinics, product-led/self-serve motion for SMBs (small and medium-sized businesses), and a North American hub in Toronto. The company is privately held, backed by Atomico, byFounders, Gradient Ventures, Partech, and Five Elms Capital, with cumulative disclosed funding of approximately $37 million across Seed, Series A ($11M, January 2023), and Series B ($23M, November 2025).
Digitail firmographics
Firmographics- Name
- Digitail
- Legal name
- Digitail Inc
- Website
- https://digitail.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Digitail is a cloud-based, AI-native veterinary practice management software platform serving 10,000+ veterinarians across independent clinics, mobile practices, and enterprise groups with integrated AI workflows, payments, and client engagement tools.
- Ownership category
- akta.pro rank
Digitail industry classification
Industry- Product category
- Veterinary Practice Management Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Veterinary Practice Management Software (PIMS/EMR, Scheduling, Billing) (HLAMAGAA)
- akta.pro secondary industries
- Clinical Decision Support & Workflow Automation (Protocols, Templates, AI Scribing) (HLAMAGAH), Revenue Cycle, Payments & Financing (Payments, Subscriptions, BNPL, Claims Support) (HLAMAGAE), Tele-veterinary & Virtual Care Platforms (Video/Chat, Remote Triage) (HLAMAGAB), Veterinary Practice Management Systems (PIMS) (HLAMAMAA)
Keywords
Where Digitail is headquartered
LocationHeadquarters
- HQ city
- Wilmington
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Digitail business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales
Revenue model
- SaaS Subscription: Digitail operates on a SaaS subscription model for veterinary practice management software. The platform offers tiered pricing plans (Quick Start and Custom pricing) with month-to-month and contract options. Revenue is generated through recurring subscription fees from veterinary clinics of all sizes.
- Payment Processing: Digitail Secure Payments powered by Stripe generates transaction fees (2.79% + $0.25 per successful card charge) for processing veterinary clinic payments.
- Integrated Services Revenue Share: Revenue from integrated services such as Buy Now Pay Later options where clinics receive full payment upfront while Digitail earns a share from installment processing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quick Start - Standard subscription tier |
| Subscription | Multi-year contract | Custom Pricing - Enterprise tier |
| Transaction based/ take rate | Pay-as-you-go | Digitail Secure Payments - Transaction Fee |
Distribution channels5 records
Marketing channels9 records
Digitail product offering
Product offeringCore offering
Digitail develops and sells a cloud-based, AI-native veterinary practice management software (PIMS) that consolidates medical records, scheduling, billing, client communication, payments, and AI-powered documentation into a single platform. The platform serves veterinary clinics of all sizes through a SaaS subscription model, with additional integrated services including Stripe-powered payments, a VoIP phone system, and a native pet parent mobile app.
Product overview
Digitail is an AI-native all-in-one veterinary practice management platform that consolidates dozens of software tools into a single cloud-based system. The core Digitail Platform serves as the foundation, with Tails AI powering 20+ built-in AI workflows for documentation, dictation, and automation. Additional modules include Digitail Secure Payments (powered by Stripe), Digitail VoIP phone system with AI transcription, the Digitail Pet Parent App for client engagement, Wellness Plans for recurring revenue, Telemedicine for remote care, Flowboard for real-time workflow management, Marketing Suite for client outreach, and Digitail Academy for training. The platform targets independent clinics, new practices, mobile vets, and enterprise groups with pricing tiers from Quick Start (month-to-month) to Custom enterprise plans.
Differentiator
Problem solved
Functional benefit
Brands
- Tails AI: AI-powered veterinary intelligence partner featuring 20+ AI workflows including SOAP dictation, automated discharge notes, patient history summaries, intake form pre-population, and treatment plan suggestions.
- Digitail Secure Payments
- Digitail VoIP
- Digitail Academy
- Digitail for Pets
Products and services
- Digitail Platform All-in-one cloud-based veterinary practice management platform consolidating medical records, scheduling, online booking, billing, client communication, reporting, and workflow tools for independent veterinary clinics, mobile vets, new practices, and enterprise groups.
- Tails AI AI-powered assistant featuring 20+ native workflows including AI SOAP dictation, AI medical records, AI invoice generation, AI patient intake, AI concierge, AI Practice Manager Agent, automated discharge notes, patient history summaries, and voice-to-invoice functionality for veterinary clinics.
- Digitail Pet Parent App Native mobile application for pet owners enabling appointment booking, medical record access, two-way chat with clinics, invoice viewing, payment processing, and wellness plan management, distributed via Apple App Store and Google Play.
- Digitail Secure Payments Integrated payment processing solution powered by Stripe, offering terminal payments, payment links, cards on file, Buy Now Pay Later functionality, and automated reconciliation at 2.79% + $0.25 per successful card charge.
- Digitail VoIP Native VoIP phone system built directly into the Digitail platform featuring live call transcription, AI summaries with next steps, sentiment scoring, missed call tracking, and automatic linking of calls to patient records.
- Digitail Academy Training and continuing education platform offering CE credits and product training for veterinary teams using the Digitail software.
Quantifiable outcome
- 70 minutes saved per DVM per day
- +11 more outcomes
Companies that use Digitail
Customer profileNamed customers23 records
Segments4 records
Ideal customer profiles4 records
Digitail technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability11 records
Feature13 records
Digitail partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and strategic.
- StripecoreStripe powers Digitail Secure Payments, providing integrated payment processing with automated reconciliation, payment links, cards on file, and Buy Now Pay Later functionality. The partnership enables Digitail to offer enterprise-grade payment infrastructure to veterinary clinics.
- VetcovestrategicDigitail integrated with Vetcove for home delivery services, allowing veterinary clinics to manage prescription and product deliveries directly within the Digitail platform.
- IDEXXstrategicDigitail integrates with IDEXX diagnostics ecosystem including VetConnect Plus and SmartFlow, allowing clinics to access IDEXX lab results and diagnostic workflows within the Digitail platform. This is a key integration for practices heavily invested in IDEXX equipment.
- CovetrusstrategicDigitail integrates with Covetrus ecosystem for pharmacy fulfillment, inventory management, and supply chain services. The partnership provides clinics flexibility in their supply chain operations.
Scale indicators16 records
Recent moves7 records
Expansion highlights6 records
Digitail competitors and assessment
Company assessmentDirect peers
- DVMAX: Veterinary practice management software serving small animal and mixed animal practices. Listed on Digitail's competitor pages and competes in similar SMB and mid-market workflows.
- ezyVet: Cloud-based veterinary PIMS serving small animal, equine, and specialty practices globally. Competes head-to-head with Digitail on modern cloud architecture, integrations, and enterprise/multi-site workflows.
- Hippo Manager: Cloud-based veterinary PIMS targeting independent small animal practices. Direct competitor on cloud-native architecture and SMB pricing tier.
- ImproMed: Veterinary practice management software serving small and mixed animal practices. Listed on Digitail's competitor pages and competes for SMB clinic share.
- DaySmart Vet: Veterinary practice management software targeting small animal clinics with scheduling, billing, and records. Listed on Digitail's competitor pages and competes for SMB clinic share.
- Shepherd Veterinary Software: Cloud-based veterinary practice management software for small animal practices. Listed on Digitail's competitor pages and competes on cloud-native SMB PIMS.
- Vetspire: Cloud-native veterinary PIMS with workflow and AI documentation capabilities. Directly comparable on cloud architecture, AI focus, and target customer profile.
Broad incumbents
- Cornerstone (IDEXX): Veterinary PIMS bundled with IDEXX's diagnostics ecosystem (VetConnect Plus, in-clinic analyzers). Competes with Digitail particularly in the enterprise and diagnostics-heavy clinic segment, leveraging distribution advantages IDEXX has with vet clinics.
- AVImark: Long-standing veterinary practice management system now under Covetrus, widely deployed across North American independent clinics. Competes with Digitail in the SMB and mid-market PIMS category and is named on Digitail's competitor comparison pages.
Emerging players
- Instinct Science: Veterinary treatment plan and clinical workflow platform often used alongside a PIMS. Adjacent competitor in clinical documentation and AI-driven workflows, sometimes paired with PIMS partners rather than fully replacing them.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Digitail social profiles
Digital presenceDigitail compliance and trust
Trust signalCompliance2 records
Digitail financial estimates
Financial estimateRevenue estimate
Valuation estimate
Digitail leadership team
Management profileNumber of profiles
Profiles3 records
Digitail funding detail
Funding detailFunding overview
Funding rounds6 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Digitail M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Digitail
What does Digitail do?
Digitail develops and sells a cloud-based, AI-native veterinary practice management software (PIMS) that consolidates medical records, scheduling, billing, client communication, payments, and AI-powered documentation into a single platform. The platform serves veterinary clinics of all sizes through a SaaS subscription model, with additional integrated services including Stripe-powered payments, a VoIP phone system, and a native pet parent mobile app.
Is Digitail a public or private company?
Digitail is a private company. It is classified as venture growth investor backed and is currently operating.
When was Digitail founded?
Digitail was founded in 2018. It employs 101 to 250 people.
Where is Digitail based?
Digitail is headquartered in Wilmington, United States, in the North America region.
How does Digitail make money?
Three revenue lines are on record. SaaS Subscription is the primary driver. The others are payment Processing and integrated Services Revenue Share.
Who are Digitail's main competitors?
Direct peers on record are DVMAX, ezyVet, Hippo Manager, ImproMed, DaySmart Vet, Shepherd Veterinary Software and Vetspire. Broad incumbents are Cornerstone (IDEXX) and AVImark. Instinct Science is listed as an emerging player.
Does Digitail have an API?
No public API is recorded for Digitail.
What industry is Digitail in?
Digitail's product category is Veterinary Practice Management Software. Its primary akta.pro industry code is HLAMAGAA, Veterinary Practice Management Software (PIMS/EMR, Scheduling, Billing), with a secondary code of HLAMAGAH, Clinical Decision Support & Workflow Automation (Protocols, Templates, AI Scribing). Its NAICS code is 5132 and its SIC code is 7372.