TrustPortal

What TrustPortal does

TrustPortal is a London-based, privately held enterprise software company founded in 2017 that has built a 'Real-time Agentic HyperAutomation' platform. The platform operates as an orchestration layer sitting above existing IT infrastructure, coordinating people, RPA bots, AI agents, and legacy systems into unified workflows that execute in real time. Its core technical components include a proprietary Real-time Orchestration Engine, MiniBots that simulate interactions with systems lacking APIs, HyperAPI (an API virtualization layer that exposes legacy systems as REST endpoints), a GenAI Workbench, and a Zero Trust security architecture supporting GDPR and PSD2 compliance.

The product portfolio consists of seven modules on a shared platform: HyperForms (intelligent digital forms embedded in CRM/BPM), HyperMail Resolution (AI-powered email-to-resolution automation), HyperAPI (legacy-to-API virtualization), HyperDesktop (a GenAI-powered agent desktop embedded natively in Amazon Connect), IoT Automation (real-time IoT-to-enterprise orchestration), CRM & BPM HyperAutomation (augmentation for Salesforce, ServiceNow, Zendesk, and Microsoft Dynamics), and Contact Centre Transformation (multi-channel contact-center automation). The company serves large enterprises in banking, insurance, utilities, and telecommunications, with named customers including NewDay (financial services), EDF Energy (utilities), and Telefonica (telecommunications).

TrustPortal operates an enterprise SaaS business model with seat/agent-based subscription licensing scaling from 10 to 10,000+ agents, supplemented by professional services and usage-based expansion. Pricing is quote-based and not publicly disclosed. Go-to-market combines direct enterprise field sales, channel partnerships with top-tier system integrators and automation consultancies, technology co-selling through a 15+ partner ecosystem (UiPath, Blue Prism, Salesforce, OpenAI, etc.), and event-driven demand generation including webinars and industry conferences. The company has 11-50 employees, is headquartered at 12 Hay Hill, Mayfair, London under the legal entity TrustPortal Solutions Limited, and has raised modest growth capital via Crowdcube in 2021 and 2022. Reported customer outcomes include 50%+ reduction in Average Handling Time, 30-50% operational cost reduction, and 10x ROI within four months per ISG benchmark.

Name

TrustPortal

Legal name

TrustPortal Solutions Limited

Website

https://trustportal.org

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

TrustPortal is a London-based enterprise software company offering a real-time agentic HyperAutomation platform that orchestrates people, RPA bots, AI agents, and legacy systems into unified workflows, serving large enterprises in banking, insurance, utilities, and telecommunications.

Ownership category

akta.pro rank

Product category

Enterprise Hyperautomation Software

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)

Keywords

• Enterprise hyperautomation
• Workflow orchestration
• Contact center automation
• Legacy system integration
• Agentic automation platform

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. Platform Subscription Licensing: Enterprise licensing model for the Real-time Agentic HyperAutomation platform. Pricing is based on scale (number of agents/seats) with usage-based pricing for enterprise deployments. The platform supports deployments from small teams to 12,000+ seat operations.
2. Professional Services & Implementation: Implementation, training, and customer support services. The company emphasizes rapid deployment (weeks not months) and works with system integrators and consulting partners for delivery.
3. Usage-based Expansion: Scaling model where customers can expand from pilot to enterprise deployment. Usage-based pricing to match deployment scale from 10 to 10,000+ agents.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

TrustPortal provides a Real-time Agentic HyperAutomation platform that orchestrates people, robots (RPA), digital services, and AI agents in real-time across any legacy enterprise system without requiring API access or system replacement. The platform sits as an intelligent orchestration layer above existing IT infrastructure, enabling instant cross-system execution of multi-step workflows for frontline operations in banking, insurance, utilities, and telecoms.

Product overview

TrustPortal is an enterprise Real-time Agentic Automation platform architected as a core platform plus modular add-on products. The core TrustPortal platform (TrustPortal Real-time Agentic Automation Platform) serves as the orchestration layer that sits above existing IT infrastructure - connecting people, RPA bots, AI agents, and legacy systems into unified intelligent workflows. The modular portfolio includes: HyperForms (intelligent form automation embedded in CRM/BPM), HyperMail Resolution (AI-powered email-to-resolution automation), HyperAPI (API virtualization for legacy systems without APIs), HyperDesktop (GenAI-powered agent desktop for Amazon Connect), IoT Automation (real-time orchestration between IoT devices and enterprise systems), CRM & BPM HyperAutomation (augmentation for Salesforce, ServiceNow, Zendesk, Dynamics), and Contact Centre Transformation (multi-channel contact center automation). These modules are designed to work independently or together as an integrated suite, all sharing the same core orchestration engine and enabling deployment in days to weeks rather than months/years.

Differentiator

Problem solved

Functional benefit

Brands

• HyperDesktop: No-code, GenAI-powered agent desktop for contact centers, including Amazon Connect integration.
• HyperMail Resolution
• HyperForms
• HyperAPI
• Connected Automation for IoT
• HyperAutomation

Products and services

• TrustPortal Real-time Agentic Automation Platform Core enterprise platform that orchestrates people, RPA bots, AI agents, and legacy systems into intelligent, unified workflows executing in real-time. Functions as an orchestration layer above existing IT infrastructure, enabling instant cross-system automation without ripping out or replacing current systems.
• HyperForms Transforms paper forms and PDFs into intelligent, automated digital workflows. Embedded directly in CRM/BPM interfaces and reduces development time and costs to 10% of typical effort while ensuring compliance.
• HyperMail Resolution AI-powered email automation that reads, understands, and acts on customer emails and scanned letters before anyone opens them. Extracts intent, classifies messages, triggers processes, and delivers full resolution using GenAI, RPA, and MiniBots orchestrated together.
• HyperAPI API virtualization layer that turns legacy systems without APIs into secure, consumable REST APIs. Uses MiniBots or RPA to interact with target systems and returns structured data (JSON) to calling systems, enabling 90% lower integration costs.
• HyperDesktop No-code, GenAI-powered agent desktop embedded within Amazon Connect and similar platforms. Generates real-time Customer 360 views before calls start, guides agents through smart workflows, automates post-call tasks, and connects seamlessly across entire tech stacks.
• IoT Automation Real-time orchestration between IoT devices and enterprise systems. Orchestrates robots, AI, and humans to enable preemptive and preventative services including predictive maintenance, field service automation, remote monitoring, and healthcare alerts.
• CRM & BPM HyperAutomation Augmentation layer for Salesforce, ServiceNow, Zendesk, Microsoft Dynamics, and other CRM/BPM platforms. Connects them to any system in real-time, enables HyperForms embedding directly in UIs, and automates front-to-back workflows without requiring API access.
• Contact Centre Transformation Real-time agentic automation solution for contact centers. Reduces call handling times by 50%+, delivers pre-call Customer 360 views, enables in-call automation, and automates post-call wrap-up tasks across all channels (voice, web, chat, mobile, email).

Quantifiable outcome

• 90%+ faster handling times
• +8 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability8 records

Feature9 records

Partnerships

15 partnerships are on record, tiered core.

• Blue PrismcoreTechnology or IntegrationRPA technology partner. TrustPortal integrates natively with Blue Prism for automation orchestration across enterprise systems.
• UiPathcoreTechnology or IntegrationRPA technology partner. TrustPortal provides native integration with UiPath for enterprise automation delivery.
• Automation AnywherecoreTechnology or IntegrationRPA technology partner. Integration enables TrustPortal to orchestrate Automation Anywhere bots across enterprise workflows.
• Microsoft PowerAutomatecoreTechnology or IntegrationMicrosoft automation platform integration. TrustPortal works with PowerAutomate for enterprise automation scenarios.
• NICEcoreTechnology or IntegrationContact center technology partner. NICE RPA integration extends TrustPortal's contact center automation capabilities.
• SalesforcecoreTechnology or IntegrationCRM integration partner. TrustPortal seamlessly integrates with Salesforce to extend automation across customer service and CRM workflows.
• Microsoft DynamicscoreTechnology or IntegrationCRM/ERP integration partner. TrustPortal integrates with Dynamics to automate enterprise customer and operational workflows.
• OraclecoreTechnology or IntegrationERP integration partner. TrustPortal connects Oracle systems for real-time enterprise automation.
• SAPcoreTechnology or IntegrationERP integration partner. TrustPortal enables automation across SAP enterprise environments.
• ServiceNowcoreTechnology or IntegrationBPM/ITSM integration partner. TrustPortal connects with ServiceNow for enterprise service management automation.
• PegacoreTechnology or IntegrationBPM platform integration partner. TrustPortal augments Pega workflows with real-time orchestration across legacy systems.
• OpenAIcoreTechnology or IntegrationAI/GenAI integration partner. TrustPortal leverages OpenAI capabilities for intelligent automation within enterprise workflows.
• Google CloudcoreTechnology or IntegrationAI and cloud platform integration. TrustPortal integrates with Google Cloud for enterprise AI-powered automation.
• Microsoft AzurecoreTechnology or IntegrationAI and cloud platform integration. TrustPortal leverages Azure AI services for enterprise automation scenarios.
• Amazon ConnectcoreTechnology or IntegrationCCaaS platform integration where HyperDesktop is embedded directly within Amazon Connect agent workspace, providing real-time automation capabilities.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• UiPath: Leading enterprise RPA platform with native integrations to TrustPortal. UiPath competes head-to-head in process automation for banking, insurance, telecom and utilities, and represents TrustPortal's most direct comparable in the RPA/hyperautomation category.
• Blue Prism: Enterprise RPA platform with strong presence in banking, insurance and telecom — three of TrustPortal's primary verticals. Blue Prism is both a technology partner (native integration) and a direct competitor for large enterprise automation deals.
• Automation Anywhere: Cloud-native RPA and process automation vendor targeting the same regulated, high-volume enterprise use cases as TrustPortal. They share a partner ecosystem (SIs, consultancies) and frequently compete for legacy-system modernization budgets.
• WorkFusion: AI-powered RPA and automation vendor focused on financial services, with comparable use cases in banking operations, KYC, and contact center automation. Closely matches TrustPortal's banking-and-financial-services vertical focus.
• Celonis: Process mining and execution management vendor that enables real-time orchestration of enterprise processes. Celonis competes with TrustPortal for the orchestration-layer budget and shares the enterprise-first, regulated-vertical go-to-market.

Broad incumbents

• Microsoft Power Automate: Microsoft's broad workflow and RPA platform bundled with the Microsoft 365 and Dynamics ecosystem. Power Automate is both a TrustPortal integration partner and a competitive threat given its bundled licensing inside enterprise Microsoft estates.
• Pega: BPM and CRM platform with deep workflow automation, low-code, and AI capabilities. Pega is a TrustPortal integration partner but also a competitor for large enterprise case-management and process-orchestration deals.
• ServiceNow: Enterprise workflow and ITSM platform that has expanded into customer service and hyperautomation with its Now Platform and AI agents. ServiceNow is a TrustPortal technology partner and competes for IT operations and customer workflow budgets.
• NICE: Contact center software and RPA (NEVA) vendor that competes directly with TrustPortal in enterprise contact center automation. NICE is also a TrustPortal integration partner, illustrating the dual partner/competitor dynamic in the space.
• Salesforce (Agentforce / Flow): CRM giant whose Agentforce and Flow automation capabilities compete with TrustPortal's CRM & BPM HyperAutomation module. Salesforce is also a TrustPortal integration partner, representing a key channel-dependency risk.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/74473864

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TrustPortal