CHS Healthcare

What CHS Healthcare does

CHS Healthcare is a UK-based care placement advisory firm that connects families and individuals with CQC-regulated care homes, home care providers, and NHS-commissioned patient referral services. Founded in 1995 (originally as Carehome Selection) and headquartered in Sutton Coldfield, the company operates a structured six-step placement process delivered by dedicated care liaison advisors who assess needs, build personalized shortlists, accompany clients on visits, and arrange transitions into residential, nursing, dementia, or home-based care. Its core product is a curated, two-sided network of accredited care providers combined with human advisory services, marketed under the Care Home Selection brand and operated as a subsidiary of Acacium Group. The company has supported over 45,000 families across the United Kingdom and is commissioned and trusted by the NHS for patient referral and discharge support.

The company is privately held and generates revenue through referral commissions paid by care homes and home care agencies within its accredited network, while services are provided free of charge to families and individuals. Distribution is omnichannel within the UK: a content-led website, a 0808 phone line, direct enquiry forms, NHS and hospital discharge referrals, and a growing provider network recruitment effort. Its underlying technology is described as a care placement matching and referral network platform, but the substantive workflow is human-advisor driven rather than algorithm-driven; no proprietary AI/ML capabilities, patents, or technology hires are disclosed. The 2025 rebrand to CHS Healthcare coincides with the broadening of the offering beyond care homes into home care selection and a dedicated NHS Patient Referral Service, signalling a deliberate product-line expansion within the UK adult social care market.

Name

CHS Healthcare

Legal name

CHS Healthcare

Website

https://chshealthcare.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

CHS Healthcare is a UK-based care placement advisory that connects families with CQC-regulated care homes, home care providers, and NHS-commissioned patient referrals via a dedicated advisor-led six-step process, monetizing through referral commissions from its accredited provider network.

Ownership category

akta.pro rank

Product category

Care Placement Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090), Services-Home Health Care Services (8082)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industry

Home & Community-Based Services (HCBS) Coordination & Case Management (HSABAIAM)

Keywords

• Care placement services
• Home care referral
• Care home advisory
• Patient referral services
• Continuing healthcare

Headquarters

HQ city

Sutton Coldfield

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Marketing or Sales, Operations, Technology or R&D

Revenue model

1. Referral Commission from Care Providers: CHS Healthcare provides free guidance to families seeking care placements. The company generates revenue through commissions received from care homes and home care agencies when placements are made through their service. This model allows families to access free expert advice while the company monetizes through its network of vetted care providers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

CHS Healthcare provides a free, advisor-led care placement service that connects families and individuals with CQC-regulated care homes and home care providers across the United Kingdom. Through a structured 6-step process, dedicated care liaison advisors assess personal needs, shortlist accredited providers, accompany families on visits, and arrange placements. The company also operates an NHS-commissioned patient referral service and maintains an accredited provider network of care homes and home care agencies.

Product overview

CHS Healthcare operates a unified care placement advisory service organized around a structured 6-step process. The core offering comprises three connected service lines: the Care Home Selection Service (which identifies and shortlists residential, nursing, and dementia care homes), the Home Care Selection Service (which matches clients with local home care providers offering carers, nurses, live-in care, and specialist dementia support), and the Patient Referral Service (NHS-commissioned for healthcare professional referrals). All services leverage the CHS Care Provider Network of vetted, CQC-regulated care homes and home care agencies. The company's value proposition centers on human advisory support—dedicated care liaison advisors guide clients through assessment, shortlisting, visits, and placement arrangements.

Differentiator

Problem solved

Functional benefit

Products and services

• Care Home Selection Service

Quantifiable outcome

• Supported over 45,000 people and families across the UK
• +1 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Three partnerships are on record, tiered core and minor.

• NHS (National Health Service)coreStrategic or Co-development PartnerCHS Healthcare is commissioned and trusted by the NHS to provide care placement support services. This commissioning relationship indicates a strategic partnership where CHS acts as an approved provider of care selection services for NHS patients requiring care arrangements.
• CQC (Care Quality Commission)coreStrategic or Co-development PartnerAll care homes and home care agencies in the CHS network are regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. This regulatory oversight ensures quality standards across the provider network.
• DBS (Disclosure and Barring Service)minorOthersCHS Healthcare works with the Disclosure and Barring Service for background checks on care providers and staff in their network, ensuring safety and compliance in care placements.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Caring.com: US elder care directory and referral platform that helps families find in-home care, assisted living, and memory care, with provider referral economics broadly similar to CHS's commission-based model.
• TrustedCare: UK care home and home care directory connecting families with CQC-regulated providers, offering review-led matching with similar provider-referral economics to CHS.
• A Place for Mom: US-based elder care advisory and referral network that connects families with senior living and care providers, monetised via referral fees from providers — the closest direct analogue to CHS Healthcare's UK model, differing mainly by geography and care type emphasis.
• Autumna: UK care directory and advisory platform listing CQC-regulated care homes and home care services, offering families a free shortlist service with provider referral as the monetisation layer — a UK-only competitor to CHS Healthcare.

Emerging players

• Elder: UK-based live-in care matching platform connecting families with vetted self-employed carers; narrower scope than CHS but operates in the same care-placement funnel, primarily targeting the home-care segment.
• Lottie: UK online care marketplace that matches families with care homes and home care providers, positioning itself as a more tech-enabled, transparent alternative to traditional placement advisors like CHS.
• Care Sourcer: UK care matching platform focused on helping families find local home care; a more digital, marketplace-style analogue operating in CHS's primary service territory with overlapping referral economics.

Broad incumbents

• Barchester Healthcare: Major UK care home operator with hundreds of CQC-regulated homes; sits inside CHS's referral network as a key supply-side partner but also operates direct intake channels that bypass intermediaries.
• Helping Hands Home Care: UK-wide home care operator with a regulated in-house care team; competes with CHS-referred home care providers and, as a large incumbent, is both a supplier to and competitor with CHS's referral network.

Others

• Acacium Group (parent): Diversified UK healthcare staffing and services conglomerate that owns CHS Healthcare; not a direct competitor but shapes CHS's strategic and capital context as the controlling shareholder.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/chshealthcare
• LinkedInlinkedin.com/company/chs-healthcare

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CHS Healthcare