Westgrove Group
Westgrove Group is an independent UK facilities management provider delivering integrated cleaning, security, front-of-house, maintenance and TFM services to shopping centre landlords, corporate property operators, airports and leisure venues through multi-year contracts and proprietary technology platforms.
- Company typePrivate
- Founded1998
- HeadquartersPark City, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Westgrove Group does
Westgrove Group is an independent UK facilities management provider founded in 1998 and headquartered in Warrington. It delivers integrated soft and technical services — cleaning, security, customer ambassador (front of house), planned preventative and reactive maintenance, and (since 2020) Total Facilities Management — primarily to UK shopping centre landlords, managing agents, corporate property operators, and, increasingly, airports, leisure venues and manufacturing/distribution customers. The business operates through two wholly-owned subsidiaries, Westgrove Support Services Ltd and Westgrove Cleaning Services Ltd, and reports 1,104 colleagues, 84 retail destinations served and 1.4 million operational hours per year.
The company's technology stack comprises three bespoke cloud platforms — Westgrove Sphere (360-degree management reporting tailored per partner), Westgrove Connect (paperless operations and real-time reporting) and Westgrove Mobilisation (cloud-based contract deployment) — supported by the Westgrove Aspire 5*, 6* and 7* colleague accreditation programme and the 'Synergy by Westgrove' retail-specialist sub-brand. A Dual Service / Combined Service model integrates cleaning and security under one team ethos, generating documented cost and consistency benefits for clients.
Westgrove generates revenue through multi-year managed services contracts (typically 3–5 years) awarded via competitive tender to enterprise clients, with pricing bespoke to scope, site complexity and term. Notable customers include McArthurGlen Designer Outlets, Tata Technologies, Festival Place (Estama), Touchwood, Birchwood Park, and a portfolio of UK shopping centres. The business is privately held by founders Steve Fives and Simon Whittle with an executive team led by CEO Claire McKinley Smith and Group Managing Director Glenn Wilson (appointed August 2023), and last reported turnover of £30 million (FY2023) with over 94% contract retention.
Westgrove Group firmographics
Firmographics- Name
- Westgrove Group
- Legal name
- Westgrove Group Holdings Limited
- Website
- https://westgrove.co.uk
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Westgrove Group is an independent UK facilities management provider delivering integrated cleaning, security, front-of-house, maintenance and TFM services to shopping centre landlords, corporate property operators, airports and leisure venues through multi-year contracts and proprietary technology platforms.
- Ownership category
- akta.pro rank
Westgrove Group industry classification
Industry- Product category
- Facilities Management Services
- NAICS
- Facilities Support Services (56121)
- SIC
- Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- Soft Services (Cleaning, Support, Mailroom) (BPABAAAB)
- akta.pro secondary industry
- Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk) (IMAIAAAD)
Keywords
Where Westgrove Group is headquartered
LocationHeadquarters
- HQ city
- Park City
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Westgrove Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain
Revenue model
- Facilities Management Services: Providing integrated soft and technical services (cleaning, security, maintenance, front of house/customer services) to retail, commercial, manufacturing, distribution and critical environments under multi-year contract arrangements. Services are delivered across shopping centres, corporate offices, business parks, airports, and leisure venues throughout the UK.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Bespoke contract pricing based on scope and requirements |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Westgrove Group product offering
Product offeringCore offering
Westgrove Group is an independent UK facilities management provider that delivers integrated soft services (cleaning, security, customer ambassador / front of house) and technical / hard services (planned preventative and reactive maintenance, electrical, building services) under Total Facilities Management contracts. Services are sold under multi-year contracts to enterprise clients in retail (shopping centres, designer outlets), corporate offices, manufacturing and distribution, aviation, and leisure venues.
Product overview
Westgrove Group is a UK-based facilities management company offering an integrated portfolio of soft and hard services. Core services include Cleaning, Security, Customer Ambassador Teams (Front of House), and Maintenance, which can be delivered individually or combined through the Dual Service model. The company offers Total Facilities Management (TFM) combining both soft and hard services. Their product portfolio includes technology platforms Westgrove Sphere (360-degree management reporting), Westgrove Connect (cloud connectivity), and Westgrove Mobilisation (contract deployment). Specialized offerings include Synergy by Westgrove (shopping centre-focused service), Westgrove Aspire (service excellence framework), and a comprehensive Service Directory of add-on services. The company also provides sector-specific services for retail/shopping centres, corporate/commercial, leisure/events, and aviation.
Differentiator
Problem solved
Functional benefit
Brands
- Synergy by Westgrove: A specialised service concept unique to Westgrove, specifically aimed at retail property clients including shopping centres, shopping parks, mixed use and outlet destinations.
Products and services
- Cleaning Services Professional cleaning services for public-facing high-footfall environments, corporate offices, business parks, manufacturing, distribution and aviation sectors, including daily cleaning, periodic deep cleaning and specialist cleaning. Sold to enterprise property owners and operators across the UK.
- Security Services Security guarding and CCTV monitoring services with emphasis on customer service. Officers are trained as ambassadors and the service is accredited to NSI Guarding Gold, covering enterprise clients across shopping centres, corporate premises and aviation.
- Customer Ambassador Teams (Front of House)
Quantifiable outcome
- Less than 10% staff turnover across the Group
- +5 more outcomes
Companies that use Westgrove Group
Customer profileNamed customers12 records
Segments5 records
Ideal customer profiles4 records
Westgrove Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Westgrove Group partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Mind Over MountainscoreWestgrove is a founding patron of Mind Over Mountains, a mental health charity offering therapeutic outdoor experiences. Westgrove provides financial assistance to enable the charity to support people in the wider community, particularly those facing challenging life circumstances. The partnership includes brand ambassador Alex Staniforth who founded the charity in 2020.
- Alder Hey Children's HospitalminorWestgrove announced a partnership with Alder Hey Children's Charity to help raise money for the hospital. The partnership involved fundraising activities including a 'Walk for Alder Hey Day' that raised £1,500.
- retailTRUSTcoreWestgrove partnered with retailTRUST to support the welfare of the company's colleagues. Through the partnership, Westgrove can access resources and support services for colleague wellbeing, including Men's Health Week initiatives.
- EstamacoreEstama, the landlord of Festival Place shopping centre in Basingstoke, appointed Westgrove to provide facilities management services under a three-year, multimillion-pound contract. This represents a significant contract win awarded through competitive tender.
Scale indicators8 records
Recent moves10 records
Expansion highlights6 records
Westgrove Group competitors and assessment
Company assessmentDirect peers
- Bidvest Noonan: UK and Ireland facilities services provider delivering cleaning, security, and front-of-house services to retail, corporate, and public-sector clients. Closest mid-market independent comparator to Westgrove in scale, service mix, and customer profile.
- Atalian Servest: Pan-European FM operator (UK arm now incorporating Incentive FM, where Glenn Wilson previously worked) offering integrated soft and hard services to commercial and retail clients. Directly comparable in service portfolio and mid-market positioning.
- Salisbury Group: UK-based independent FM company delivering cleaning, security, front-of-house and IFM to corporate and retail clients. Closely comparable in size, ownership profile, and service mix to Westgrove.
- Tenon FM: UK mid-market independent FM provider offering integrated soft services and TFM to retail, corporate, and public-sector clients. Comparable independent positioning and service portfolio to Westgrove.
Broad incumbents
- Mitie: UK-listed integrated facilities and property management company with a major soft services division covering cleaning, security, and maintenance across retail, corporate, and public sector. A primary competitor in competitive tenders and a benchmark for scale.
- Sodexo UK: Global FM and food services multinational with significant UK presence delivering soft services, security, and IFM contracts to corporate and retail property clients. Competes with Westgrove for larger TFM opportunities.
- Serco UK: Large UK outsourcing and FM provider operating cleaning, security, and maintenance contracts across commercial and public-sector estates. Competes at the upper end of the same tender pool Westgrove targets.
- Compass Group UK: Global support services group whose UK & Ireland division (14forty) delivers integrated FM and security into workplaces and destinations. Direct overlap in cleaning, security, and front-of-house for retail and commercial premises.
- ABM Industries UK: US-headquartered facility services provider with UK operations delivering janitorial, parking, and security services. Overlaps with Westgrove's retail and aviation cleaning and passenger assistance portfolios.
- Elior UK: International contract catering and support services group with UK FM operations spanning cleaning, security, and reception services. Competes with Westgrove in shopping centre and corporate segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Westgrove Group social profiles
Digital presenceWestgrove Group compliance and trust
Trust signalCompliance13 records
Westgrove Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Westgrove Group leadership team
Management profileNumber of profiles
Profiles12 records
Westgrove Group subsidiaries and ownership
Company hierarchySubsidiaries2 records
Westgrove Group funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Westgrove Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Westgrove Group
What does Westgrove Group do?
Westgrove Group is an independent UK facilities management provider that delivers integrated soft services (cleaning, security, customer ambassador / front of house) and technical / hard services (planned preventative and reactive maintenance, electrical, building services) under Total Facilities Management contracts. Services are sold under multi-year contracts to enterprise clients in retail (shopping centres, designer outlets), corporate offices, manufacturing and distribution, aviation, and leisure venues.
Is Westgrove Group a public or private company?
Westgrove Group is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Westgrove Group founded?
Westgrove Group was founded in 1998. It employs 1,001 to 5,000 people.
Where is Westgrove Group based?
Westgrove Group is headquartered in Park City, United States, in the North America region.
How does Westgrove Group make money?
One revenue line is on record: facilities Management Services.
Who are Westgrove Group's main competitors?
Direct peers on record are Bidvest Noonan, Atalian Servest, Salisbury Group and Tenon FM. Broad incumbents are Mitie, Sodexo UK, Serco UK, Compass Group UK, ABM Industries UK and Elior UK.
Does Westgrove Group have an API?
No public API is recorded for Westgrove Group.
What industry is Westgrove Group in?
Westgrove Group's product category is Facilities Management Services. Its primary akta.pro industry code is BPABAAAB, Soft Services (Cleaning, Support, Mailroom), with a secondary code of IMAIAAAD, Workplace & Office Support Services (Reception/Mailroom/Porterage/Helpdesk). Its NAICS code is 56121 and its SIC code is 8744.