City Utilities

What City Utilities does

City Utilities of Springfield, MO is a municipal-owned multi-utility company headquartered in Springfield, Missouri, providing electric, natural gas, water, public transit (The Bus), and SpringNet broadband internet services to 85,000+ residential and business customers within an exclusive franchise service territory. The firmographic record lists a founding year of 1945 (a 2006 copyright date also appears in the source data, likely reflecting a website relaunch). Operations are organized through wholly-owned sub-brands including The Bus (transit), SpringNet (fiber/broadband), Fellows Lake (recreation), MyAccount (the unified customer portal and mobile app), and Smart Solutions (energy efficiency rebates), with a Platform-plus-modules architecture in which MyAccount anchors the customer relationship and add-on programs (Peak Rewards demand response, solar/EV rebates, TecHOUSE developer services) layer on top. The company also provides energy efficiency and demand-response programs, weatherization support for low-income customers, lake recreation, and developer/construction services for builders working in the CU service territory.

The business model is a regulated multi-utility subscription model: monthly recurring utility billing for electric, gas, and water, plus transit fares and SpringNet internet subscriptions, all subject to state and federal utility regulation. Revenue streams are diversified across five core services (Electric Utility Services, Natural Gas Distribution, Water Utility Services, SpringNet Business Internet, and Transit Services), all billed on a subscription/recurring basis. Distribution is direct-to-consumer via MyAccount (online portal + iOS/Android apps), phone support at (417) 863-9000 / outage hotline (888) 863-9001, in-person payment locations, and direct physical transit and developer-services channels. The company does not disclose revenue, but operates with 1,001–5,000 employees and substantial capital programs, including a $30 million federal PHMSA grant for natural gas main replacement and a multi-year Lead and Copper Rule compliance program covering ~38,000 of 90,000 water service lines.

City Utilities is governed by a Board of Public Utilities and a Citizens' Advisory Council under the city government of Springfield, Missouri, and is not venture-backed, publicly traded, or owned by a parent company. Strategic positioning emphasizes infrastructure modernization (gas main replacement, lead-line inventory, outage map relaunch), federal regulatory compliance, energy efficiency and demand-side programs (Peak Rewards, Smart Solutions rebates, weatherization partnerships with Renew Missouri), and selective vertical expansion including participation in the Missouri Advanced Nuclear Energy Task Force and environmental remediation of legacy manufactured gas plant sites. Customer engagement is multi-channel — official website, MyAccount app, six social media platforms (Facebook, X, YouTube, Instagram, LinkedIn, TikTok), the "That's Shocking!" podcast, and community/safety education programs.

Name

City Utilities

Legal name

City Utilities of Springfield, MO

Website

https://cityutilities.net

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

City Utilities of Springfield, MO is a municipal-owned multi-utility serving 85,000+ residential and business customers in Springfield, Missouri with electric, natural gas, water, transit (The Bus), and SpringNet broadband services. Founded 1945; governed by a Board of Public Utilities under the city.

Ownership category

akta.pro rank

Product category

Municipal Utilities

NAICS

Utilities (22), Water, Sewage and Other Systems (2213)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941)

akta.pro primary industry

Municipal Electric Utilities (Munis) (EUADABAB)

akta.pro secondary industries

Municipal / Public Gas Distribution Systems (TLAGADAB), Water Supply & Wastewater Utilities Administration (BPAIACAG), Local Transportation, Parking & Mobility Administration (BPAIACAM)

Keywords

• Municipal utility services
• Electric distribution
• Natural gas distribution
• Water utility services
• Public transit services

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D

Revenue model

1. Electric Utility Services: Electricity generation and distribution to 85,000+ residential and business customers
2. Natural Gas Distribution: Natural gas distribution infrastructure serving utility customers
3. Water Utility Services: Water distribution and quality management for residential and commercial customers
4. SpringNet Business Internet: Business internet and connectivity services through SpringNet
5. Transit Services (The Bus): Public transit services including fixed routes, paratransit (Access Express), and fare collection

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

City Utilities of Springfield, MO is a municipal-owned utility that distributes electricity, natural gas, and water; operates public bus transit (The Bus) including paratransit services; and provides business and residential internet through SpringNet. It serves 85,000+ residential and commercial customers within an exclusive regulated service territory in Springfield, Missouri, supported by the MyAccount portal and mobile apps for billing, outage reporting, and usage tracking.

Product overview

City Utilities of Springfield, MO is a municipal utility providing essential services through five core products: Electric, Natural Gas, Water, Transit (The Bus), and SpringNet internet. The company operates a platform-plus-modules architecture centered on its MyAccount customer portal, with add-on programs including Smart Solutions rebates, Peak Rewards demand response, solar/EV programs, Fellows Lake recreation, and developer services. The utility serves 85,000+ customers with a focus on infrastructure modernization, including natural gas main replacement projects funded by federal grants.

Differentiator

Problem solved

Functional benefit

Brands

• The Bus: Public transit services operated by City Utilities of Springfield
• SpringNet
• Fellows Lake
• MyAccount
• Smart Solutions

Products and services

• Electric Service Electricity distribution and service to residential and commercial customers across the Springfield, Missouri service territory.
• Natural Gas Service Delivery of natural gas to residential and commercial customers, with associated safety programs including excess flow valves and Missouri 811 call-before-you-dig services.
• Water Service Drinking water distribution with water quality reporting, lead and copper rule compliance, and PFAS monitoring for residential and commercial customers.
• The Bus (Public Transit) Public bus transit with multiple fixed routes covering Springfield, including Access Express paratransit services for riders with disabilities.
• SpringNet (Internet) High-speed internet and fiber connectivity services for residential and business customers in Springfield.
• Fellows Lake Recreation Lakes and recreation facilities including the Fellows Lake marina, boat rentals, pavilion rentals, and trail access, including accessibility features such as the EZ Dock and Hatch Playground for All.
• Developer Services (TecHOUSE) Construction standards and utility design services for developers building within the City Utilities service territory.

Quantifiable outcome

• 6.1 miles of natural gas main replaced as of May 2026

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Renew MissouricoreStrategic or Co-development Partner · 3 May 2026Renew Missouri launched a pilot Springfield Weatherization Program offering free home energy efficiency upgrades to low-income City Utilities customers. The program targets residents meeting income requirements, offering window insulation and weather stripping to reduce household energy use and lower utility bills.
• Ozarks Greenways (Dirt 66)coreStrategic or Co-development PartnerOzarks Greenways manages the Dirt 66 mountain bike and hike trails at Fellows Lake, a nonprofit partner that helps care for and enhance the lake experience. Donations can be directed to Ozarks Greenways for trail maintenance.
• Watershed Committee of Ozarks (Fellows Lake, LLC)coreStrategic or Co-development PartnerThe Watershed Committee of the Ozarks operates as Fellows Lake, LLC, a nonprofit partner helping care for and enhance Fellows Lake. Donations are accepted for watershed conservation efforts.
• Missouri Department of ConservationminorStrategic or Co-development PartnerPartner organization in the Fellows Lake recreation and conservation partnership.
• Pipeline and Hazardous Materials Safety Administration (PHMSA)coreOthersFederal agency that awarded $30 million grant to City Utilities for natural gas infrastructure replacement through the Infrastructure Investment and Jobs Act funding.
• U.S. Environmental Protection AgencycoreOthersEPA issued Lead and Copper Rule regulations requiring City Utilities to inventory and replace lead piping, driving water infrastructure compliance programs.
• Missouri Department of Natural ResourcescoreOthersState agency mandating water utility compliance with federal Lead and Copper Rule for water service line material identification.
• Peterson Wealth AdvisorsminorOthersDonated $25,000 to fund EZ Dock accessibility feature at Fellows Lake Dock 66 for individuals with limited mobility.
• Hatch FoundationcoreOthersProvided $300,000 gift funding the Hatch Foundation accessibility improvements at Fellows Lake, including the EZ Dock and Hatch Playground for All.
• Kiwanis InternationalminorOthersContributed to the Hatch Playground for All project at Fellows Lake Miller Park.
• Abilities FirstminorOthersPartner in the Hatch Playground for All accessibility project at Fellows Lake.
• Cunningham RecreationminorOthersDesigned the Hatch Playground for All at Fellows Lake Miller Park.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Memphis Light, Gas and Water: Municipal multi-utility providing electric, gas, and water services to the Memphis metro area. Highly comparable to City Utilities given the similar combination of regulated utility services delivered through an exclusive municipal territory with no direct competition.
• JEA (Jacksonville Electric Authority): Community-owned municipal utility providing electric, water, and wastewater services to Jacksonville, FL. Comparable multi-utility municipal operator with similar exclusive territorial structure and rate-regulated business model.
• CPS Energy: Largest municipally owned combined natural gas and electric utility in the United States, serving San Antonio. Directly comparable multi-utility municipal model with electric and gas service offerings akin to City Utilities.
• EPB (Electric Power Board of Chattanooga): Municipal electric and fiber broadband provider in Chattanooga, TN. Closely comparable to City Utilities for its combination of municipal electric distribution and a utility-owned fiber ISP (SpringNet mirrors EPB Fiber Optics).
• Austin Energy: Municipal electric utility serving Austin, TX. Comparable municipal electric distribution business with similar renewable/solar/EV program offerings and exclusive service territory dynamics.
• Sacramento Municipal Utility District (SMUD): California's largest municipal electric utility serving Sacramento. Comparable public-power municipal operator with similar regulatory structure, renewable integration focus, and exclusive service territory.
• Omaha Public Power District: Public power district serving southeast Nebraska including the Omaha metro. Comparable municipal-style electric utility with similar governance and exclusive territorial structure, useful as a Midwest peer benchmark.

Broad incumbents

• Ameren Missouri: Investor-owned utility serving Missouri with electric and gas distribution in the same state as City Utilities. Comparable service territory overlap and same regulatory regime, but IOU structure and broader multi-state scale differ from City Utilities' municipal model.
• Liberty Utilities: Multi-utility operator providing electric, natural gas, and water service across multiple U.S. states. Comparable multi-service portfolio but operates as an IOU across many regions rather than a single-city municipal entity.
• Duke Energy: One of the largest U.S. investor-owned electric and gas utilities with significant Midwest presence. Comparable in regulated electric/gas distribution but materially larger in scale and operating across multiple states.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityutilities
• YouTubeyoutube.com/cityutilities
• Facebookfacebook.com/cityutilities.net
• LinkedInlinkedin.com/company/city-utilities-of-springfield
• Instagraminstagram.com/cityutilities
• TikToktiktok.com/@cityutilities

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City Utilities