Wirral Council

Name

Wirral Council

Legal name

Wirral Council

Website

https://wirral.gov.uk

Company type

Public

Founded year

1986

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Wirral Council is the UK statutory metropolitan borough local authority serving Wirral borough residents in Merseyside. It delivers council tax administration, waste collection, housing benefits, libraries, social care, and planning services through digital and physical channels.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Waste Collection (56211), Solid Waste Collection (562111), Administration of Environmental Quality Programs (9241)

SIC

Refuse Systems (4953), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Residential Curbside MSW Collection (BPALAAAA)

akta.pro secondary industries

Yard Waste & Green Waste Hauling (Leaves, Grass, Brush) (HSAIAOAA), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Local government services
• Waste collection services
• Council tax administration
• Housing benefit services
• Social care services

Headquarters

HQ city

Wallasey

HQ country

United Kingdom

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Local taxation collected from residents and businesses within the Wirral borough to fund public services
2. Business Rates: Levied on commercial properties within the local authority area
3. Government Grants: Central government funding to support local service delivery
4. Service Fees - Garden Waste Collection: Subscription-based brown garden waste bin collection service at £63.50 per bin per year (2026-2027 subscription period)
5. Blue Badge Fees: £10 fee for replacement Blue Badges for people with disabilities
6. Housing Payment/Discretionary Housing Payments: Crisis Resilience Fund payments made in addition to Housing Benefit or Universal Credit for residents experiencing financial hardship

Pricing tiers

Distribution channels6 records

Marketing channels7 records

Core offering

Wirral Council is the statutory metropolitan borough council for the Wirral borough in Merseyside, England, delivering essential public services to residents including household waste and recycling collection, council tax billing and reductions, housing benefit administration, library services, planning and building control, parking enforcement and Blue Badge administration, and integrated adult and children's social care. The council operates the MyWirral Account citizen portal on wirral.gov.uk along with a network of One Stop Shops, libraries, and a contact centre to make services accessible 24/7 digitally and in person by appointment.

Product overview

Wirral Council operates a unified citizen services platform through wirral.gov.uk and MyWirral Account, offering residents access to core council services including waste collection management, council tax billing and reductions, housing benefits, library services, parking administration, and housing advice. The digital services are built on LocalGov Drupal CMS and integrate with government platforms like GOV.UK Notify for communications. The portfolio comprises a primary citizen portal (MyWirral Account) that unifies access to various service-specific modules for bins, benefits, libraries, parking, and housing.

Differentiator

Problem solved

Functional benefit

Products and services

• MyWirral Account Online citizen portal allowing Wirral residents to access council services, save time with automatically completed forms, view previous enquiries, report issues, and apply for services at any time.
• Bin Collection Services Household waste and recycling collection scheduling and missed bin reporting service for domestic properties across the Wirral borough.
• Garden Waste Collection Subscription Annual subscription service for brown garden waste bin collection at £63.50 per bin per subscription period (1 June 2026 to 31 May 2027), with additional bins at £34.80 each and new/replacement bins at £50 each.
• Council Tax Services Council Tax billing, payment, discounts, exemptions, reduction schemes, and problem payment assistance for Wirral borough residents.
• Housing Benefit and Council Tax Reduction Means-tested benefits service helping residents with housing costs and council tax payments, including Housing Benefit, Council Tax Reduction Scheme, and Discretionary Housing Payments from the Crisis Resilience Fund for residents in financial hardship.
• Wirral Libraries Network Network of 10 central libraries (Bebington, Birkenhead Central, Eastham, Greasby, Heswall, Moreton, Rock Ferry, Upton, Wallasey Central, West Kirby) and 4 community libraries (Beechwood, Leasowe, Seacombe, St James) offering books, digital media, events, computer access, free WiFi, and community programmes.
• Parking and Blue Badge Services Parking management including pay and display, resident parking permits, and the Blue Badge scheme with £10 replacement fee for lost, stolen, or damaged badges, plus accessible parking bays for residents with disabilities.
• Housing Information and Advice Housing services including homelessness prevention, landlord and tenant obligations, HMO licensing, empty property guidance, private rented sector advice under the Renters Rights Act 2025, and Property Pool Plus allocations via 0151 691 8518.
• One Stop Shop Face-to-Face Service Face-to-face service centres providing specialist advice and support via an appointment triage line (0151 606 2005), offering housing benefit applications, council tax reduction, Blue Badges, and homelessness prevention.

Quantifiable outcome

• Over 200 new jobs created through Wirral Waters development
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Peel WaterscoreStrategic or Co-development Partner · 30 April 2026Developer partner for Wirral Waters freeport tax site development, receiving planning approvals for £1.2m Mobil building transformation and Greenway public realm project at Mea Park West, delivering 171,400 sq ft of new employment space and over 200 new jobs.
• Homes EnglandcoreStrategic or Co-development Partner · 27 February 2026Government housing agency partner in £81.1m Infrastructure Funding Deal at Central Docks, pivotal for North Liverpool's transformation as part of the Deal of the Year recognition at North West Residential Property Awards 2026.
• Liverpool City CouncilcoreStrategic or Co-development Partner · 27 February 2026Local authority partner in Central Docks infrastructure funding deal for North Liverpool transformation, working alongside Peel Waters and Homes England.
• APG Capital LtdminorOthers · 9 December 2025Property firm specializing in luxury apartments that purchased two former schools (Hamilton Building and Conway Centre) from Wirral Council for potential residential conversion. Sale aimed to fund council savings.
• Magenta LivingcoreStrategic or Co-development Partner · 25 June 2025Partnership between Wirral Council, NHS, and Magenta Living for the development and management of 11 specialist extra-care apartments on Kingsland Road in Birkenhead. Magenta Living serves as owner, landlord, and housing management provider for individuals with learning disabilities, autism, and mental health conditions.
• NHS (Cheshire and Merseyside NHS/Integrated Care Board)coreStrategic or Co-development Partner · 25 June 2025Integrated health and social care partnership with NHS involved in strategic housing plans and extra-care scheme development for vulnerable residents. NHS shares patient information where necessary for coordinated care delivery.
• PotenscoreStrategic or Co-development Partner · 25 June 2025Care provider contracted to provide 24/7 on-site care staff at the specialist extra-care apartments, supporting residents with learning disabilities, autism, and mental health conditions.
• Department of Work and Pensions (DWP)coreStrategic or Co-development PartnerGovernment department sharing information with Wirral Council for service delivery including Housing Benefit administration and welfare assistance.
• The Trussell TrustminorStrategic or Co-development PartnerCharity partnered with One Stop Shops for referral of residents experiencing financial hardship to food bank services.

Scale indicators8 records

Recent moves7 records

Expansion highlights6 records

Regional players

• Sefton Metropolitan Borough Council: Metropolitan borough council within Merseyside, north of Wirral. Delivers the same statutory refuse, recycling, council tax, and social-care functions and shares Merseyside-level strategic planning context.
• Halton Borough Council: Merseyside-adjacent unitary authority operating equivalent refuse, council tax, housing benefit and planning services. Useful regional comparator for service-cost benchmarking across the sub-region.
• Cheshire West and Chester Council: Adjacent Cheshire-based unitary authority bordering Wirral. Operates the same statutory services including garden-waste subscription, council tax billing, and waste collection across a mixed urban-rural population.
• Knowsley Metropolitan Borough Council: Smaller Merseyside metropolitan borough council. Operates an equivalent council-tax, waste, housing and social-care service portfolio and is part of the same Liverpool City Region governance grouping.
• St Helens Borough Council: Metropolitan borough council in Merseyside sharing similar statutory service responsibilities, council-tax base dynamics, and joint working arrangements on health-and-social-care integration.

Direct peers

• Liverpool City Council: Neighbouring metropolitan borough council in Merseyside. Partner in the £81.1m Central Docks Infrastructure Funding Deal and directly comparable as a statutory local authority delivering identical service categories to a similar urban-resident population.
• Salford City Council: Greater Manchester metropolitan borough council with comparable urban-population profile and statutory service mix including subscription refuse services, council tax, and large regeneration schemes.
• Manchester City Council: Metropolitan borough council of comparable size and urban-population profile. Delivers the same statutory service mix (waste, housing, social care, planning, council tax) and competes for similar central-government funding allocations.
• Trafford Metropolitan Borough Council: Greater Manchester metropolitan borough council providing the same statutory refuse, council tax, social-care and library services, plus comparable regeneration-track partnerships with developers.
• Birmingham City Council: Large English metropolitan borough council offering the full statutory service portfolio including waste collection, council tax, social care, and major regeneration. Closely analogous operating model at larger scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/c/WirralCouncilVideo
• Facebookfacebook.com/wirralcouncil
• LinkedInlinkedin.com/company/wirralcouncil
• Instagraminstagram.com/wirralcouncil
• Xx.com/WirralCouncil

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wirral Council