What Mending Hearts does

Mending Hearts Inc is a 501(c)(3) nonprofit organization headquartered in Nashville, Tennessee, founded in 2004 by Katrina (Trina) Frierson to provide long-term addiction treatment for women. It operates a full continuum of care delivered across two campuses: a West Campus comprising 13 buildings that house 110 women concurrently and a smaller East Campus housing 60 women for medically-monitored detox and residential treatment. Its differentiated clinical model centers on a 3–6 month average length of stay—substantially longer than the 30-day industry norm—spanning Medical Detox, Medication-Assisted Treatment (MAT), a Residential Treatment Center (RTC), a Peer Support Community with Recovery Housing, an Intensive Outpatient Program (IOP), a Partial Hospitalization Program (PHP), and the Mending Rainbows program for pregnant and postpartum minority women. Supporting digital infrastructure includes a Lightning Step-powered online application portal, a Client Payment Portal, and an Alumni Portal, all backed by EMR documentation systems.

The organization's revenue model is diversified across four streams: insurance reimbursements from major commercial payers and TennCare/AmeriGroup Medicaid managed care, a recurring state grant contract with the Tennessee Department of Mental Health and Substance Abuse Services, individual charitable donations and annual fundraising (the Rise Breakfast plus Founders, Heart, Hope, and Sustainers donor circles), and ancillary client payments. Treatment is delivered regardless of ability to pay, positioning the organization as a community safety-net provider rather than a market-rate competitor. CARF accreditation, state licensing, and TennCare approval anchor its regulatory standing.

Mending Hearts goes to market through direct community-led channels: an online pre-admission screening application with a 48-hour assessment turnaround, phone-based admissions, court-ordered referrals, and insurance/TennCare network access. Marketing relies on social media, a newsletter, and the annual Rise Breakfast fundraiser. The organization employs 11–50 staff and reports having served 7,500+ women since 2004 and approximately 1,500 women annually across both campuses, with outcomes that include sobriety, employment, independent housing, and family reunification. Recent strategic priorities include expanding the Mending Rainbows maternal-child program and building out alumni and reintegration services.

Name

Mending Hearts

Legal name

Mending Hearts Inc

Website

https://mendingheartsinc.org

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Mending Hearts is a Nashville-based 501(c)(3) nonprofit founded in 2004 that provides long-term (3–6 month) addiction treatment for women across a full continuum of care on two campuses, serving approximately 1,500 women annually regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Women's Addiction Treatment Services

NAICS

Other Residential Care Facilities (6239), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Companion Care & Social Support (non-clinical) (HLADAGAB)

akta.pro secondary industry

Faith-Based / Nonprofit Assisted Living Providers (HLADABAH)

Keywords

• Women's addiction treatment
• Residential recovery services
• Substance abuse treatment
• Medication-assisted treatment
• Recovery housing programs

Headquarters

HQ city

Nashville

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Insurance Payments: Mending Hearts accepts most major insurance plans and is an approved TennCare provider for AmeriGroup, generating revenue from healthcare insurance reimbursements for treatment services
2. State Government Grants: The organization is a grantee of the Tennessee Department of Mental Health and Substance Abuse Services, receiving grant funding that enables provision of services to individuals who otherwise could not afford treatment
3. Donations and Annual Fund: 501(c)(3) nonprofit relying on charitable donations including annual fundraising events (Rise Breakfast), Founders Circle ($5,000+), Heart Circle ($2,500-$4,999), Hope Circle ($1,000-$2,499), and Sustainers Circle monthly donors
4. Client Payments: Residential clients are allowed approximately $10/week cash ($50 maximum) and any prescription drugs, indicating some client self-pay capacity supplemented by their personal funds during treatment

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Mending Hearts operates a nonprofit, residential addiction treatment program for women offering a full continuum of care that includes medically-monitored detox, Medication-Assisted Treatment (MAT), Residential Treatment, Partial Hospitalization (PHP), Intensive Outpatient (IOP), Peer Support Community with Recovery Housing, and the specialized Mending Rainbows program for pregnant and postpartum women. Services are delivered across two Nashville campuses with a 3-6 month average length of stay and are provided regardless of ability to pay.

Product overview

Mending Hearts provides a full continuum of care for women recovering from addiction and co-occurring mental health and trauma issues. The organization operates a multi-tiered treatment model spanning seven distinct programs: Medical Detox/Licensed Medically Monitored Detoxification (24/7 inpatient withdrawal management), Medication-Assisted Treatment (MAT), Residential Treatment Center (RTC), Peer Support Community with Recovery Housing (PSC), Intensive Outpatient Program (IOP), Partial Hospitalization Program (PHP), and Mending Rainbows (for pregnant/postpartum women). The average client stay is three to six months, significantly longer than typical 30-day programs. Digital services include an Online Application System, Client Portal for payments, and an Alumni Portal. Treatment is provided across two campuses in Nashville, TN (West Campus with 110 beds across 13 buildings; East Campus with 60 beds for detox and residential treatment), serving approximately 1,500 women annually regardless of ability to pay.

Differentiator

Problem solved

Functional benefit

Brands

• Mending Rainbows: A clinically structured program designed specifically for pregnant and postpartum minority women, part of the continuum of care focusing on addiction and co-occurring mental health treatment as well as their children.

Products and services

• Medical Detox/Licensed Medically Monitored Detoxification Inpatient detoxification treatment provided by an interdisciplinary team to assist with withdrawal management, including 24/7 nursing care and evidence-based medical care for safe and effective treatment of withdrawal symptoms. Available to women seeking recovery from alcohol and drug dependencies.
• Medication-Assisted Treatment (MAT) Person-centered, evidence-based treatment plan combining medications with counseling and behavioral therapies for sustainable recovery from opioid use disorders and alcohol/drug dependencies.
• Residential Treatment Center (RTC) Highly structured residential program for restoration from alcohol and/or drug abuse, including individual and group therapy, educational groups, intensive case management, trauma recovery groups, and evidenced-based interventions. Features a 3-6 month average length of stay.
• Peer Support Community with Recovery Housing (PSC) Safe living environment where clients serve as role models for entering clients, featuring self-care and self-esteem groups, GED/computer/resume classes, NA/AA meetings, financial planning, and re-entry program with assigned case managers.
• Intensive Outpatient Program (IOP) Outpatient treatment program addressing addictions, depression, and dependencies through evidenced-based groups, 12-step facilitated therapies, family therapy, addiction education, and experiential skill-building groups.
• Partial Hospitalization Program (PHP) Full-time mental health counseling program allowing clients to reside in their own home while commuting to treatment, providing structured care without total disruption of daily routines.
• Mending Rainbows Clinically structured program specifically for pregnant and postpartum minority women providing addiction and co-occurring mental health treatment along with support for their children through a holistic approach addressing both mother and child wellbeing.
• Family Program Monthly intensive family program helping families understand addiction as a disease and begin healing alongside their loved ones in treatment, with no out-of-pocket expense for families of clients in programs.

Quantifiable outcome

• 7,500 women treated since 2004
• +4 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• AmeriGroup (TennCare)coreChannel Partner/ Reseller/ DistributorMending Hearts is an approved TennCare provider for AmeriGroup, enabling clients covered under this Medicaid managed care plan to access treatment services at the facility.
• Nashville MTAminorStrategic or Co-development PartnerPartnership with Nashville Metropolitan Transit Authority allowing donors to purchase All-Day Pass bus passes to help residents get transportation for reintegration into the community and access to employment, appointments, and services.
• AmazonminorGTM or Marketing PartnerAmazon Wishlist partnership enabling donors to purchase needed items for residents including supplies, toiletries, and other goods to support the women in treatment.
• BonfireminorGTM or Marketing PartnerPartnership with Bonfire for the MH Store allowing merchandise sales to support the organization and its programs.
• BloomerangminorGTM or Marketing PartnerCRM and donation platform used for online donations, enabling donors to make tax-deductible contributions to the 501(c)(3) organization.

Scale indicators5 records

Recent moves7 records

Expansion highlights6 records

Market position

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Mendingheartshealing
• LinkedInlinkedin.com/company/mending-hearts-inc.?trk=prof-exp-company-name
• Instagraminstagram.com/mendingheartsinc
• Xx.com/mendinghearts3

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mending Hearts