Kolus

What Kolus does

Kolus is a French SaaS company, headquartered in Lyon and operating as KG Solutions (SIRET 94910736100014), that sells a modular cloud platform for managing industrial after-sales service (Service Après-Vente, SAV). The platform connects sedentary support teams and field technicians around a single ticket lifecycle: request intake and qualification, remote visio-assistance diagnostics, field intervention management, and knowledge capitalization. It is sold in three subscription tiers (Kolus Support for desk teams, Kolus Terrain for field technicians, and Kolus Complet as the unified platform) with optional add-on modules for intelligent intake forms and an AI-powered knowledge base (GED + AI). AI features include automatic transcription and structuring of voice-dictated intervention reports, AI-generated summaries of visio-assistance sessions, real-time chat translation across 35+ languages, and natural-language search over technical documentation.

The go-to-market is sales-led, combining direct enterprise demos (30-minute, industry-tailored) with a structured two-tier partner program targeting ERP integrators, GMAO/MES/CRM publishers, and consulting firms. Pricing is quote-based on annual subscriptions, with deployment and training included as professional services. Kolus claims 220+ customer organizations across 15+ countries including enterprise logos such as Liebherr, Veolia, Fassi France, Pöttinger, and EODev, alongside mid-market accounts like Asserva, TEMMA, and Acces Industrie. The company was founded in January 2022, underwent a judicial liquidation and employee-led acquisition in 2022–2023 (retaining 80% of customers at relaunch), and closed a €600K seed round in June 2024 from Evolem, Holnest, and business angels. Native bidirectional integrations exist with SAP, Salesforce, Microsoft Dynamics, Sage, Sylob, and Sage X3, and an open REST API supports custom connectors.

Name

Kolus

Legal name

KG Solutions

Website

https://kolus.io

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Kolus is a French SaaS platform that helps industrial manufacturers, distributors, and rental companies manage after-sales service end-to-end, connecting desk-based support and field technicians through AI-powered ticketing, visio-assistance, voice-to-report transcription, and a 35+ language translation layer.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Compliance, GRC Workflow & Audit Automation Platforms (HDAEAHAL)

akta.pro secondary industry

Industrial Automation Software (SCADA, HMI, MES, Historian) (IMAHAHAJ)

Keywords

• Field service management
• After-sales service software
• Industrial SAV platform
• Remote diagnostics software
• Ticketing and intervention

Headquarters

HQ city

Lyon

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Software Licenses): Modular SaaS subscription model with three base tiers (Support, Terrain, Complet) plus add-on modules. Customers can start with specific modules addressing immediate needs and add capabilities as teams grow.
2. Professional Services (Implementation & Training): Implementation, configuration, data migration, and training services included in standard deployment. The company offers dedicated project managers and structured onboarding programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Kolus is a cloud-based industrial after-sales service (SAV) management SaaS platform that centralizes incoming support requests into structured tickets, enables remote video-assisted diagnostics with AI-generated reports, dispatches enriched digital work orders to field technicians via a mobile app with voice-to-report AI, and capitalizes technical knowledge in an AI-searchable documentation base. It is sold as a modular subscription to industrial manufacturers, equipment distributors, rental firms, and maintenance service companies across 15+ countries.

Product overview

Kolus is a cloud-based industrial after-sales service (SAV) management platform structured as a modular SaaS offering. The core portfolio consists of three subscription tiers: Kolus Support (for desk-based teams), Kolus Terrain (for field technicians), and Kolus Complet (unified platform for both). The platform's architecture centers on a ticket-based system that follows every SAV request end-to-end, connecting sedentary support, remote diagnostics, and field interventions in a single tool. Key modules include Ticketing SAV, Visio-Assistance (with AI-generated diagnostic reports), the Application Technicien mobile app (with voice-to-report AI and offline mode), Formulaires Intelligents for intake qualification, Gestion des Connaissances (GED+AI for technical documentation), integrated chat with AI translation, and analytics dashboards. All tiers are available on SaaS with 2-4 week deployment and dedicated onboarding support.

Differentiator

Problem solved

Functional benefit

Products and services

• Ticketing SAV Centralized SAV ticket management system that serves as a single source of truth linking clients, support teams, field technicians, and SAV managers. Tracks ticket status, multi-participant collaboration, deadlines, and full intervention history per request, with integrated chat featuring AI translation across 35+ languages. Targeted at industrial SAV operations handling scattered email, phone, and WhatsApp requests.
• Visio-Assistance Remote video diagnostic capability enabling real-time visual guidance of clients by support teams, with annotations, photo capture, screen sharing, and laser pointer guidance. AI automatically generates structured diagnostic session reports (problems identified, actions taken, recommendations) attached to the corresponding ticket. Targeted at industrial support teams seeking to resolve issues remotely before dispatching a field technician.
• Application Technicien (Mobile App) Field technician mobile application providing digital work orders, AI-generated voice-to-report capability, before/after photo capture, client signature capture, offline mode, and real-time synchronization with the central platform. Targeted at industrial field service technicians operating in areas with intermittent connectivity.
• Formulaires Intelligents (Intelligent Forms) Smart, customizable intake forms that pre-qualify incoming SAV requests: clients select the relevant equipment, describe the symptom, attach photos, and identify the request type. Tickets are automatically created with all necessary context for immediate action by the support team. Sold as an optional add-on module compatible with any base subscription tier.
• Gestion des Connaissances (Knowledge Management) Technical documentation management combining GED (document management) with AI capabilities. Centralizes technical manuals, maintenance procedures, and schematic documents accessible via keyword search or natural language AI queries. Knowledge base is automatically enriched with each resolution. Sold as an optional add-on module compatible with any base subscription tier.

Quantifiable outcome

• Avoid up to 70% of unnecessary field trips through visio-assistance diagnostics
• +6 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability10 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core and notable.

• ERP IntegratorscoreImplementation/ SI/ Consulting PartnerPartners who deploy ERP systems at industrial clients. Kolus complements ERP implementations by covering the SAV and field interventions portion that ERP systems don't address. Priority tier partner category with dedicated support.
• Software Publishers (GMAO, MES, CRM, IoT)coreTechnology or IntegrationComplementary software publishers including GMAO, MES, CRM industrial, and IoT supervision providers. Co-marketing and cross-lead generation partnerships. Kolus enriches their offerings with ticketing, visio-assistance, and field intervention capabilities.
• Consulting Firms and AMOnotableImplementation/ SI/ Consulting PartnerConsulting firms and project management assistance (AMO) partners who guide industrial clients through digital transformation projects. Structured referral and prescription program with commissions on brought deals.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Praxedo: Praxedo is a French cloud-based Field Service Management (FSM) platform focused on field workforce scheduling, dispatch, and intervention tracking for utilities, telecom, and industrial services — the most direct geographic and product peer to Kolus in the European mid-market FSM space.
• ServiceMax: ServiceMax (a PTC company) provides an asset-centric FSM platform purpose-built for complex equipment manufacturers and field service organizations, directly overlapping with Kolus's industrial manufacturer and equipment distributor segments.
• Comarch Field Service Management: Comarch offers an end-to-end FSM suite covering work order management, scheduling, mobile field service, and asset tracking primarily for telecom, manufacturing, and utilities across Europe — a comparable European peer to Kolus's regional FSM offering.

Broad incumbents

• Salesforce Field Service: Salesforce's Field Service product (built on ClickSoftware technology) is a broad enterprise FSM suite bundled with Service Cloud; it overlaps with Kolus across scheduling, mobile workforce, and dispatch but addresses a far wider set of service industries at enterprise scale.
• ServiceNow Field Service Management: ServiceNow's FSM offering (combined with its Customer Service Management suite) targets large enterprise customers with integrated workflow automation — a broader incumbent whose capabilities overlap with Kolus's workflow, ticketing, and dispatch features.
• IFS Field Service Management: IFS provides ERP-embedded FSM modules for asset-heavy industries (aerospace, defense, manufacturing, energy), making it a strong comparable for Kolus's industrial manufacturer and equipment distributor customers seeking integrated ERP + service workflows.
• SAP Field Service Management: SAP FSM is an enterprise-grade FSM suite integrated with SAP S/4HANA and Customer Experience, serving large industrial manufacturers — the broad incumbent most cited by Kolus customers already running SAP.
• Microsoft Dynamics 365 Field Service: Microsoft's Dynamics 365 Field Service delivers scheduling, mobile workforce, and IoT-driven service automation as part of its CE/ERP stack — a broad incumbent frequently deployed alongside the Microsoft Dynamics ERP that Kolus integrates with.

Others

• Freshdesk: Freshdesk (Freshworks) is a cloud-based customer support and ticketing platform; while broader than industrial SAV, it overlaps with Kolus's ticketing and chatbot capabilities and competes for the support-team software budget.
• Zendesk Service: Zendesk provides a broad cloud-based customer service and ticketing platform with AI assistance; it competes with Kolus Support for the same sedentary support team budget and is one of the comparators cited in Kolus's own competitive content.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/kolus-io

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Kolus