What Praxedo does

Praxedo is a privately held French software company founded in 2005 and headquartered in Paris, operating a cloud-based Field Service Management (FSM) platform used to plan, dispatch, execute, and analyze field interventions for installation, maintenance, repair, and inspection workforces. The platform comprises three core delivery surfaces: a web-based office application for dispatchers and operations managers, a mobile application for field technicians that supports offline operation with real-time synchronization, and a customer-facing portal ('Portail Donneurs d'Ordres') that enables end clients to track interventions in real time and book appointments autonomously. An AI layer runs through the product, automating planning and route optimization based on traffic, weather, and historical intervention data, extracting form fields from technician photos via computer vision, and powering video-assistance summarization, tagging, and archival through the ViiBE integration.

The company sells primarily through a sales-led motion with enterprise field sales and inside sales for the SME segment, supplemented by an active channel partner program (commercial/reseller and technology/integration) and a strong presence at vertical industry events. Pricing is quote-based and tailored to company size, number of technicians, and required features, with annual billing cycles. Verticals served include HVAC/R, telecommunications operators (notably Orange, selected in February 2009), facility management, building maintenance, elevator maintenance, security electronics, sanitation and wastewater, and photovoltaic/solar energy services; named enterprise customers include Orange, Constructel, Loxam, and Sarp, alongside mid-market and SMB accounts such as Cy-Clope, Hoy Bertin, and Sulpice TV.

Praxedo operates from wholly owned subsidiaries in Germany (Praxedo GmbH, founded February 2010), the UK (Praxedo Ltd), Canada (Praxedo Software Inc.), and the United States (Praxedo North America, Chicago), with country-specific sites covering Spain, Switzerland, Austria, Mexico, and Chile. Disclosed revenue is approximately €28 million with stated annual growth near 30%, against a headcount of around 180 employees; the platform serves 1,500+ clients, 65,000+ daily users, and processes 150,000 interventions per day. The company holds ISO 27001 certification (initial April 2021, renewed May 2024) and EcoVadis Gold Medal status (2023 and 2025), and has been distinguished in the Gartner Magic Quadrant (2022) and Gartner Market Guide (2025) for Field Service Management, with leadership under CEO Jean de Broissia.

Name

Praxedo

Legal name

Praxedo

Website

https://praxedo.fr

Company type

Private

Founded year

2005

Operating status

Operating

Headcount range

101–250 employees

Short description

Praxedo is a Paris-based software company founded in 2005 that provides a cloud-based field service management platform for planning, dispatching, and analyzing field interventions, serving 1,500+ clients across HVAC, telecom, facility management, security, sanitation, and energy verticals with AI-powered scheduling and mobile execution.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)

Keywords

• Field service management
• Cloud FSM software
• Workforce scheduling software
• Intervention management platform
• Mobile technician application

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Cloud-based software licensing on a subscription basis. Praxedo operates as a SaaS provider with the solution easy to deploy for customers. Pricing is quote-based and tailored to customer size and usage.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Praxedo sells a cloud-based Field Service Management (FSM) SaaS platform used by organizations with field technicians to plan, schedule, dispatch, track, and analyze field interventions. The platform includes a web office application for dispatchers, a mobile application for technicians with offline capability, AI-powered planning and route optimization, a customer-facing portal for real-time intervention tracking, ERP/CRM connectors, and visio-assistance (ViiBE) for remote expert support.

Product overview

Praxedo is a cloud-based Field Service Management (FSM) software company offering a comprehensive platform for managing field interventions. The core offering consists of a Web Application for office-based scheduling and dispatch, a Mobile Application for field technicians with offline capability and real-time sync, and an AI-powered engine for automated planning and route optimization. The platform includes customer-facing portals for real-time tracking and appointment booking, video assistance (ViiBE) for remote expert support with AI-powered call summarization, and AI photo capture for automated field data entry. Integration capabilities include ERP/CRM connectors (including Microsoft Dynamics 365 Business Central) and a public API. Praxedo serves multiple industries including HVAC, telecommunications, facility management, security electronics, water management, and photovoltaics.

Differentiator

Problem solved

Functional benefit

Brands

• ViiBE: Visio-assistance technology for remote technical support and video assistance during field interventions.

Products and services

• Praxedo Field Service Management Platform Comprehensive cloud-based field service management software enabling organizations to plan, execute, and track field interventions. Features AI-powered scheduling optimization, mobile applications for technicians, customer portals, and ERP/CRM integrations for enterprises and SMBs managing technician workforces.
• Praxedo Web Application (Office) Web-based office application for dispatchers and operations managers to organize field team schedules, track real-time activity, and optimize interventions including installation, maintenance, and troubleshooting.
• Praxedo Mobile Application Mobile app for field technicians providing offline access, real-time synchronization, automatic schedule updates, document access, intervention history, and digital report transmission.
• Customer Portal (Portail Donneurs d'Ordres) Dedicated customer-facing portal enabling clients to track interventions in real-time, receive automatic notifications, book appointments autonomously, and access intervention history.
• AI-Powered Photo Mobile (IA Photo Mobile) AI feature that captures field data from photos, automatically extracting and populating form fields to improve data reliability and accelerate technician data entry during interventions.
• Visio-Assistance (ViiBE) Video assistance capability enabling real-time remote expert guidance during field interventions, with AI-powered call summarization, tagging, and archival functionality.
• Connecteurs ERP/CRM & API Integration connectors and API enabling connection with ERP and CRM systems, including the Microsoft Dynamics 365 Business Central connector, for automatic data synchronization and accelerated billing.

Quantifiable outcome

• Inbound calls reduced by 30–40% after implementing the customer appointment tracking portal (Hoy Bertin case study)
• +3 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability10 records

Feature7 records

Partnerships

Three partnerships are on record, tiered minor and core.

• KonexiominorStrategic or Co-development Partner · 17 June 2025Praxedo and Konexio partnered for digital inclusion (mécénat de compétences). Konexio is an organization focused on digital inclusion, and Praxedo contributes skills-based volunteering to support their mission. This reflects Praxedo's CSR and social impact commitments.
• MicrosoftcoreTechnology or IntegrationPraxedo has developed a connector for Microsoft Dynamics 365 Business Central and participates actively in the Microsoft partner ecosystem. The company was present at Directions EMEA 2024 and 2025 (Microsoft Business Central ecosystem events), MS Directions 4 Partners EMEA 2023, and Microsoft AI Tour Paris 2025. Praxedo is part of the Microsoft technology and GTM ecosystem.
• ViiBEcoreTechnology or IntegrationViiBE is Praxedo's video assistance technology partner, providing visio-assistance capabilities integrated into the Praxedo platform. ViiBE enables remote experts to guide field technicians through real-time video calls with screen sharing and pointer tools.

Scale indicators12 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Salesforce Field Service (incl. ServiceMax): Salesforce Field Service (combined with the acquired ServiceMax) is a global FSM platform targeting enterprise field service operations. It overlaps directly with Praxedo in AI-driven scheduling, mobile worker enablement, and CRM integration, but bundles FSM into Salesforce's broader CRM/Service Cloud ecosystem.
• ServiceNow Field Service Management: ServiceNow FSM is an enterprise-grade field service offering tightly integrated with ServiceNow's ITSM and workflow platform. It competes with Praxedo in large-enterprise FSM deals where buyers want consolidated service management across IT, customer service, and field operations.
• Microsoft Dynamics 365 Field Service: Microsoft's Dynamics 365 Field Service is a direct competitor and ecosystem partner for Praxedo — Praxedo ships a native Business Central connector and participates in Directions EMEA. Competes on AI scheduling, mobile technician apps, and tight ERP integration.
• IFS Field Service Management: IFS offers an enterprise FSM suite as part of its broader ERP/EAM platform, with strong positioning in asset-intensive industries (utilities, aerospace, manufacturing). Overlaps with Praxedo in dispatch, scheduling, and mobile worker enablement for complex field operations.
• SAP Field Service Management: SAP FSM (formerly ClickSoftware before acquisition) is a global FSM incumbent tightly integrated with SAP's enterprise ERP suite. It competes with Praxedo in large-enterprise accounts, particularly those already standardized on SAP for back-office operations.
• Geo (Trimble/Verizon Connect Field Service): Trimble's FSM portfolio (including assets from the Verizon Connect Field acquisition) targets utility, telecom, and field service operations. Comparable to Praxedo's telecommunications and utilities verticals on dispatch, route optimization, and field worker mobile workflows.

Direct peers

• ServiceTitan: ServiceTitan is a leading FSM SaaS for trades and home services (HVAC, plumbing, electrical). Comparable to Praxedo's HVAC/R, building maintenance, and facility management verticals on dispatch, mobile workflows, and customer portal functionality, with stronger US traction.
• Jobber: Jobber is a field service software platform focused on small and mid-sized service businesses. Directly comparable to Praxedo's SMB segment on scheduling, customer management, and mobile field workflows for home and commercial services.
• Workiz: Workiz is a cloud FSM platform for field service SMBs in HVAC, plumbing, electrical, and similar verticals. Competes head-to-head with Praxedo's SMB go-to-market on scheduling, dispatch, and customer communication.
• FieldAware: FieldAware is a cloud-based FSM platform serving mid-market and enterprise field service organizations. Directly comparable to Praxedo on mobile workforce enablement, scheduling optimization, and CRM/ERP integrations.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/praxedo
• Facebookfacebook.com/societe.praxedo
• LinkedInlinkedin.com/company/praxedo

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Praxedo