Banco Contactar

What Banco Contactar does

Banco Contactar S.A. is a privately held Colombian microfinance bank headquartered in Pasto, Nariño, with a regional administrative office in Bogotá. Operating across 18 Colombian departments and serving 172,759 clients, the bank provides microcredit, MiPyme credit, savings accounts, term deposits (CDTs), microinsurance, and complementary financial education to microentrepreneurs, women-led businesses, rural and agricultural producers, and small enterprises that are typically excluded from traditional banking. The product portfolio is segmented across CrediNegocio for urban microbusinesses, AgroCrédito for rural and agricultural activities, Crédito BioClima for climate adaptation, and MujerEs for women entrepreneurs, alongside MiPyme credit with 15- to 60-month terms, Cuenta de Ahorro Mi Propósito and Conkidstadores savings accounts, CDT Productivo and CDT Productivo Online, and voluntary and credit-life microinsurance distributed via a group policy with Seguros Bolívar.

Technology infrastructure is built around App Mi Contactar (iOS and Android) for 24/7 account access, payments, alerts, and financial education courses; a transactional web portal; integrations with national payment systems including PSE (Pagos Seguros en Línea) and Bre-B (Sistema de Pagos Inmediatos); a chatbot for financial education with 22,000 users in Q1 2026; and the VTU (Valor Total Unificado) transparency tool. The bank operates a hybrid go-to-market combining a direct sales force of microcredit advisors and MiPyme executives conducting in-person advisory visits across urban and rural communities, with self-service digital channels. Distribution is reinforced by a network of banking correspondents and collection agreements with ATH, Efecty, Supergiros, SuChance, and Gana Gana, enabling credit payment and basic transactions nationwide.

Revenue is generated primarily from interest income on microcredit loans (the bank's stated main growth engine), CDT and savings account spreads, microinsurance commissions, and tiered collection fees (6% to 20% plus VAT depending on delinquency bracket). As of mid-2026 the loan portfolio reached COP 1 trillion with portfolio overdue (ICV > 30) at 3.75%; CDT balances reached COP 474,908 million (146.51% year-over-year growth) and savings deposits totaled COP 24,189 million. The bank is supervised by the Superintendencia Financiera de Colombia, deposits are insured by Fogafín, and the entity's history derives from Corporación Contactar, which operated for approximately 32 years prior to Banco Contactar's reincorporation as a chartered bank (NIT 901702583-3).

Name

Banco Contactar

Legal name

Banco Contactar S.A.

Website

https://bancocontactar.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Banco Contactar S.A. is a Colombian microfinance bank headquartered in Pasto that serves 172,759 microentrepreneurs, women entrepreneurs, and rural agricultural clients across 18 departments with microcredit, MiPyme loans, savings, term deposits, microinsurance, and digital banking via App Mi Contactar.

Ownership category

akta.pro rank

Product category

Microfinance Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (52211)

SIC

National Commercial Banks (6021), State Commercial Banks (6022)

akta.pro primary industry

Microloans & Working Capital Loans (FSAKAGAA)

akta.pro secondary industries

SME Business Lending (Term Loans, Lines of Credit, Overdrafts) (FSABABAB), Small Business Banking (Microbusiness/Sole Proprietor) (FSABAAAI), Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

Keywords

• Microcredit lending
• Microfinance banking
• Rural credit services
• Savings and deposits
• Microinsurance products

Headquarters

HQ city

Pasto

HQ country

Colombia

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Microcredit Interest Income: The primary revenue driver. Banco Contactar generates interest income from microcredit loans extended to microentrepreneurs and small businesses in urban and rural Colombia. Microcredit is the main engine of growth for the bank. The bank also offers MiPyme credit with terms of 15 to 60 months for working capital and fixed assets.
2. CDT (Certificate of Deposit) Investment Products: Certificates of Deposit a Término (CDT) offered as fixed-term investment products, available both in-branch and online. CDT Productivo Online is a fully digital variant. As of May 2026, CDT balances reached $474,908 million, growing 146.51% year-over-year.
3. Savings Account Deposits: Demand deposits held in savings accounts (Cuenta de Ahorro Mi Propósito, Cuenta de Ahorros Conkidstadores). These provide a stable funding base for the bank's lending operations. Savings balances totaled $24,189 million as of May 2026.
4. Microinsurance: The bank offers microinsurance products including voluntary microinsurance (life insurance, personal accident insurance, cancer coverage), and credit life insurance (Seguro de Deuda). Insurance products are distributed alongside credit products as mandatory or optional add-ons.
5. Collection Fees: The bank charges collection fees for delinquent loan management. Fees range from 6% + VAT (31-60 days overdue) up to 20% + VAT for judicial collection and written-off portfolio. Additional judicial expenses are charged to delinquent clients. This represents a secondary revenue stream from default management.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels10 records

Core offering

Banco Contactar is a Colombian microfinance bank that provides microcredit loans (CrediNegocio, AgroCrédito, Crédito BioClima, MujerEs, MiPyme), term deposit certificates (CDT Productivo, CDT Online), savings accounts (Mi Propósito, Conkidstadores), and microinsurance products (life, personal accident, cancer, debt insurance) to microentrepreneurs and small businesses across 18 Colombian departments. The bank distributes these products through a network of physical branches, banking correspondents, a mobile banking app (App Mi Contactar), and collection agreements, serving 172,759 clients with a loan portfolio exceeding 1 trillion pesos.

Product overview

Banco Contactar is a Colombian microfinance bank offering a comprehensive financial ecosystem centered on microcredit, savings/investment products, microinsurance, and complementary services. The core product portfolio spans two main credit lines: Microcrédito (comprising CrediNegocio for urban businesses, AgroCrédito for rural/agricultural clients, Crédito BioClima for climate adaptation, and MujerEs for women entrepreneurs) and Crédito MiPyme for small and medium enterprises. Savings and investment offerings include CDT Online, CDT Productivo, Cuenta de Ahorro Mi Propósito, and Cuenta Ahorros Conkidstadores. The microinsurance suite covers life insurance, personal accident insurance, and debt insurance (with Seguros Bolívar as the selected provider). Digital access is enabled via App Mi Contactar (iOS/Android) and the Portal Transaccional, integrating Bre-B instant payments and PSE. Complementary services include financial education (via chatbot reaching 22,000 users), climate financing, environmental/social risk management, sustainability management, and the VTU transparency tool. The bank serves 172,759 clients across 18 departments with a loan portfolio exceeding 1 trillion pesos.

Differentiator

Problem solved

Functional benefit

Brands

• App Mi Contactar: Mobile application for 24-hour banking, allowing customers to access credit alerts, update personal data, view product details, take financial wellness courses, request credits, and make payments.
• Credinegocio
• AgroCrédito
• Crédito BioClima
• MujerEs
• CDT Productivo
• CDT Online
• Cuenta de Ahorro Mi Propósito
• Cuenta Ahorros Conkidstadores
• Refiriendo Ganas
• Microseguros

Quantifiable outcome

• Reached 1 trillion pesos in loan portfolio, making it a key player in Colombia's microfinance sector after 30 years of operations
• +6 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability2 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and supporting.

• BancóldexcoreStrategic or Co-development Partner · 18 June 2026Bancóldex recognized Banco Contactar as the best ally in microfinance for environmental and social sustainability of microenterprises in 2025. This recognition highlights the bank's leadership in sustainable microfinance and its contributions to climate adaptation and social development through products like BioClima and MujerEs.
• Fondo Nacional de Garantías (FNG)coreStrategic or Co-development Partner · 1 June 2026The FNG plays a fundamental role in Colombia's financial system by backing credits and reducing risk for financial entities, enabling expanded access to financing for micro, small, and medium enterprises and independent workers. Banco Contactar received the Certificación de Calidad A from the FNG, recognizing excellence in guarantee administration. This partnership strengthens the bank's capacity to serve clients who require guarantees to access formal credit.
• Ministerio del Interior (Government of Colombia)coreStrategic or Co-development Partner · 1 January 2026The Ministry of Interior, jointly with ICONTEC, awards the Sello de No Discriminación to organizations demonstrating the highest standards of non-discrimination, equity, and human rights protection. Banco Contactar received Nivel 4 (highest level), affirming its commitment to inclusive practices.
• ICONTEC (Instituto Colombiano de Normas Técnicas y Certificación)coreStrategic or Co-development Partner · 1 January 2026ICONTEC, Colombia's standards and certification body, jointly with the Ministry of Interior evaluates and awards the Sello de No Discriminación. Banco Contactar achieved Nivel 4 (highest level) of this certification, demonstrating institutional leadership in non-discrimination and human rights practices.
• Seguros BolívarsupportingChannel Partner/ Reseller/ Distributor · 1 January 2025Seguros Bolívar was selected through a private invitation process by Banco Contactar to provide group life insurance for MiPyme credit borrowers. The bank offers clients the option to adhere to the Seguros Bolívar group debtor life insurance policy, which provides coverage for credit repayment in case of unexpected events.
• Fondo Nacional de Garantías (FNG) - Guarantee LinecoreStrategic or Co-development Partner · 1 January 2024Banco Contactar offers credits guaranteed by the Fondo Nacional de Garantías (FNG), which backs loans for clients who may not have sufficient collateral to access formal credit. This guarantees partnership expands financial inclusion by reducing credit risk for the bank and enabling access for underserved microentrepreneurs.
• Bre-B / Banco de la República de ColombiasupportingTechnology or Integration · 1 January 2024Bre-B is Colombia's Sistema de Pagos Inmediatos promoted by the Banco de la República. Banco Contactar integrated Bre-B into its service offering, enabling instant interbank transfers using identifiers such as national ID, phone number, email, or alphanumeric codes, supplementing existing PSE and ACH channels.
• Fogafín (Fondo de Garantías de Entidades Financieras)supportingStrategic or Co-development Partner · 1 January 2024Fogafín protects deposits held at Banco Contactar, providing deposit insurance coverage that guarantees client savings up to regulatory limits. This partnership enhances depositor confidence and strengthens the bank's credibility as a safe institution for microentrepreneur savings.
• Correa y Cortés (Collection Agency)supportingImplementation/ SI/ Consulting Partner · 1 January 2024Correa y Cortés is the external collections partner used by Banco Contactar for managing delinquent and written-off loan portfolios. Contact: 3330333166 / 3175220606, [email protected]. Collections agencies are not authorized to receive payments directly; clients must pay at bank offices or designated collection points.
• ATH, Efecty, Supergiros, SuChance, Gana Gana (Collection Convenios)supportingChannel Partner/ Reseller/ Distributor · 1 January 2024Banco Contactar maintains national and regional collection agreements with ATH, Efecty, Supergiros, SuChance, and Gana Gana, enabling clients to make credit payments at partner locations throughout Colombia. These agreements reduce payment friction and extend financial access to clients in remote areas.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Bancamía: Bancamía is a Colombian microfinance bank serving microentrepreneurs and small businesses with credit, savings, and complementary services. Most directly comparable peer: same business model (chartered bank focused on microcredit), same regulatory supervisor (Superfinanciera), same target segment in Colombia.
• Bancompartir: Bancompartir is a Colombian microcredit and savings institution serving microentrepreneurs through branch and digital channels. Directly comparable as a specialized Colombian microfinance lender with similar client profile, deposit products, and microcredit-led revenue model.
• Crezcamos: Crezcamos is a Colombian microfinance institution extending microcredit and complementary services to microentrepreneurs and small producers. Directly comparable in business model, target segment, and Colombian geographic focus, with similar focus on rural and women-focused lending lines.
• Financiera Comultrasan: Colombian cooperative financial institution providing credit, savings, and microcredit to associated members and microentrepreneurs. Comparable as a Colombian microcredit-led lender with a similar target segment and complementary services (microinsurance, savings).
• Fundación de la Mujer: Colombian microcredit institution focused on women microentrepreneurs and rural clients, offering microcredit, savings, and complementary services. Comparable for its overlap with Banco Contactar's MujerEs program and rural microcredit focus.

Others

• Bancóldex: Colombian development bank that channels second-tier funding and sustainability-linked credit lines to microfinance institutions including Banco Contactar. Functioning as financier, partner, and recognizer (Bancóldex 2025 award) rather than direct retail competitor; comparable for its deep intersection with Banco Contactar's microcredit and ESG business.

Broad incumbents

• Banco Agrario de Colombia: State-owned Colombian commercial bank with deep rural footprint and a heavy weighting to agricultural lending, microcredit, and smallholder financing. Larger, broader portfolio; comparable for its rural and agricultural lending overlap with Banco Contactar's AgroCrédito and BioClima products.

Emerging players

• Nu Colombia (Nubank): Digital-first neobank in Colombia offering credit cards, personal loans, and digital accounts targeting underbanked consumers. Comparable as a growing alternative for microentrepreneur and small-business clients that could erode Banco Contactar's addressable market through lower-cost digital channels.

Regional players

• BNP Paribas Microfinance Foundation: Global microfinance foundation that supports Latin American microfinance institutions including Colombian partners with capital and capacity building. Comparable as a regional/cross-border microfinance ecosystem player influencing access to concessional funding and best practices relevant to Banco Contactar.
• Compartamos Financiera (Gentera): Peruvian microfinance subsidiary of Gentera serving microentrepreneurs with credit, savings, and insurance; operates in the same regulatory model as Banco Contactar. Comparable for its microcredit-led model and similar target segment across Latin America, though active in a different geography.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/BancoContactar
• YouTubeyoutube.com/@BancoContactar
• Facebookfacebook.com/BancoContactar
• LinkedInlinkedin.com/company/bancocontactar
• Instagraminstagram.com/bancocontactaroficial

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Banco Contactar