FairClaims
FairClaims was a Los Angeles-based online dispute resolution platform, founded in 2014, that offered small claims arbitration, FastTrack arbitration, and digital mediation as a lower-cost, fully online alternative to court and AAA/JAMS. It served individual consumers and SMB disputants via a direct-to-consumer web platform before permanently closing in February 2026.
- Company typePrivate
- Founded2014
- HeadquartersLos Angeles, United States
- Headcount11–50
- GTM typeB2C
- OfferingServices
What FairClaims does
FairClaims, Inc. was a Los Angeles-based online dispute resolution (ODR) company founded in 2014 that operated until its permanent closure on February 27, 2026. The company offered a fully digital alternative to traditional small claims court and incumbent arbitration providers (AAA, JAMS), serving individual consumers, SMBs, and commercial disputants through three core service tiers: Small Claims Arbitration for disputes under $25,000, FastTrack Arbitration for higher-value disputes resolving in approximately 90 days, and Digital Mediation conducted by vetted attorneys. The platform ran on a three-step process—Make Your Case, Online Hearing, and Decision—where users submitted disputes, uploaded evidence, participated in live phone or video hearings, and received legally binding arbitration awards within 8 days of hearing.
The underlying technology was a proprietary web-based platform with registered trademarks spanning the dispute workflow: FairClaims® for the core platform, FairChat™ for chat-based communication, FairOffer™ for settlement offers, FairTake™ for claim acceptance, and FairBot™ suggesting some level of automation. The company monetized through transactional per-case fees positioned as a fraction of AAA and JAMS costs, distributed exclusively via a direct-to-consumer, self-serve online channel within the United States. There is no evidence of an API, SDK, or integration ecosystem, and AI/ML capabilities are not disclosed.
FairClaims accumulated at least ~$12.36M in funding across a $285K AGO Partners round (2016), a $1.8M seed led by Crosslink Capital, Fika Ventures, and Greycroft (2017), a $275K FJ Labs-led round (2018), a 2019 round with Greenlight Reinsurance and Plug and Play, and a $10M Series A in 2021. The company claimed to have resolved 'thousands' of disputes online over its 12-year life and was featured in TechCrunch, Bloomberg Law, Above the Law, and Stanford Law. Despite the Series A and earned media profile, FairClaims never disclosed material revenue, remained at an 11-50 employee scale, and ultimately shut down, leaving existing arbitration awards valid but unsupported.
FairClaims firmographics
Firmographics- Name
- FairClaims
- Legal name
- FairClaims, Inc.
- Website
- https://fairclaims.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Closed
- Headcount range
- 11–50 employees
- Short description
- FairClaims was a Los Angeles-based online dispute resolution platform, founded in 2014, that offered small claims arbitration, FastTrack arbitration, and digital mediation as a lower-cost, fully online alternative to court and AAA/JAMS. It served individual consumers and SMB disputants via a direct-to-consumer web platform before permanently closing in February 2026.
- Ownership category
- akta.pro rank
FairClaims industry classification
Industry- Product category
- Online Dispute Resolution
- NAICS
- Legal Services (5411)
- SIC
- Services-Legal Services (8111)
- akta.pro primary industry
- IP Litigation & Dispute Resolution (BPAHAMAE)
Keywords
Where FairClaims is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
FairClaims business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Arbitration and Mediation Services: FairClaims charged fees for facilitating online arbitration and mediation services, with different service tiers for small claims (under $25K) and FastTrack (over $25K) arbitration, offering cost-effective alternatives to traditional AAA and JAMS services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Small Claims Arbitration - Disputes under $25,000 |
| Transaction based/ take rate | Pay-as-you-go | FastTrack Arbitration - Disputes over $25,000 |
| Transaction based/ take rate | Pay-as-you-go | Digital Mediation |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
FairClaims product offering
Product offeringCore offering
FairClaims operated an online dispute resolution platform that enabled parties to resolve civil disputes fully online through arbitration or mediation. It offered Small Claims Arbitration for disputes under $25,000 resolved in weeks, FastTrack Arbitration for disputes over $25,000 with no upper cap resolved in approximately 90 days, and Digital Mediation facilitated by expert attorneys. The platform supported case submission, evidence upload, live phone or video hearings, and issuance of legally binding decisions within 8 days of hearings.
Product overview
FairClaims was a single unified online dispute resolution platform offering three main service tiers: Small Claims Arbitration for disputes under $25,000, FastTrack Arbitration for disputes over $25,000 with no limits, and Digital Mediation with expert attorneys. The platform operated through a three-step digital process: Make Your Case (where users submit their dispute and are assigned an arbitrator), Online Hearing (live video/phone hearings with evidence upload), and Decision (legally binding arbitration award within 8 days). Supporting the platform were trademarked products including FairChat™, FairOffer™, FairTake™, and FairBot™ which handled various aspects of the dispute resolution workflow. As of February 27, 2026, FairClaims has permanently ceased operations.
Differentiator
Problem solved
Functional benefit
Brands
- FairChat™: Registered trademark of FairClaims, Inc. - appears to be a chat-based dispute resolution feature.
- FairOffer™
- FairTake™
- FairBot™
Products and services
- Small Claims Arbitration
Quantifiable outcome
- Decisions issued within 8 days of hearing
- +2 more outcomes
Companies that use FairClaims
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
FairClaims technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
FairClaims partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights4 records
FairClaims competitors and assessment
Company assessmentBroad incumbents
- JAMS: The largest U.S.-based private ADR provider offering arbitration, mediation, and other dispute resolution services. FairClaims explicitly benchmarked its pricing and timelines against JAMS, making it a directly contested incumbent in commercial arbitration.
- American Arbitration Association (AAA): The dominant U.S. institutional arbitration and mediation provider, with embedded clause relationships across large corporates. FairClaims' FastTrack Arbitration product was explicitly priced as 'a fraction of the cost of AAA and JAMS,' positioning the company as a digital alternative to AAA.
- ICDR (International Centre for Dispute Resolution): The international arm of the AAA handling cross-border commercial arbitration and mediation. Comparable to FairClaims' FastTrack offering in product (binding arbitration awards, mediator pools) but operating at much higher contract values and global scale.
Direct peers
- Modria (Tyler Technologies): An online dispute resolution platform originally spun out of eBay/PayPal and now part of Tyler Technologies' Odyssey suite. It is the most direct functional peer to FairClaims, providing digital case management, mediation, and arbitration for courts and organizations — overlapping heavily with FairClaims' three-step online workflow.
- Smartsettle: An online negotiation and dispute resolution platform used for civil and commercial matters. Comparable to FairClaims in that it offers a fully web-based path to binding settlement, though it tends to focus on bilateral negotiation rather than adjudicated arbitration.
- Youstice: An ODR platform specializing in e-commerce and consumer disputes, providing digital case management and out-of-court resolution. Comparable to FairClaims in online-first ADR positioning, particularly for the small claims and SMB segment.
Emerging players
- LegalZoom: A leading online legal services platform covering incorporation, contracts, and dispute-related documentation. It overlaps with FairClaims in selling affordable, self-serve legal workflows to consumers and SMBs, though it does not directly administer arbitration hearings.
- Rocket Lawyer: An online legal services platform providing documents, attorney access, and dispute-related tools for SMBs and consumers. It targets the same customer pain points FairClaims addresses (cost and speed of resolving legal matters) via subscription rather than per-case fees.
- Resolver: A consumer-facing complaint and dispute resolution platform that helps individuals resolve issues with companies through structured digital workflows. It is comparable to FairClaims in that both monetize disputes that would otherwise go to court, though Resolver focuses on consumer-to-business complaints rather than binding arbitration.
- Mediate.com: An online hub for mediation providers and consumers seeking mediated dispute resolution. It is comparable to FairClaims' Digital Mediation tier, aggregating and distributing mediation demand to qualified attorneys — though it operates as a directory/marketing layer rather than a managed arbitration forum.
Market position
Strengths2 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
FairClaims social profiles
Digital presenceFairClaims financial estimates
Financial estimateRevenue estimate
Valuation estimate
FairClaims leadership team
Management profileNumber of profiles
Profiles2 records
FairClaims funding detail
Funding detailFunding overview
Funding rounds4 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
FairClaims M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about FairClaims
What does FairClaims do?
FairClaims operated an online dispute resolution platform that enabled parties to resolve civil disputes fully online through arbitration or mediation. It offered Small Claims Arbitration for disputes under $25,000 resolved in weeks, FastTrack Arbitration for disputes over $25,000 with no upper cap resolved in approximately 90 days, and Digital Mediation facilitated by expert attorneys. The platform supported case submission, evidence upload, live phone or video hearings, and issuance of legally binding decisions within 8 days of hearings.
Is FairClaims a public or private company?
FairClaims is a private company. It is classified as venture growth investor backed and is currently closed.
When was FairClaims founded?
FairClaims was founded in 2014. It employs 11 to 50 people.
Where is FairClaims based?
FairClaims is headquartered in Los Angeles, United States, in the North America region.
How does FairClaims make money?
One revenue line is on record: arbitration and Mediation Services.
Who are FairClaims's main competitors?
Broad incumbents on record are JAMS, American Arbitration Association (AAA) and ICDR (International Centre for Dispute Resolution). Direct peers are Modria (Tyler Technologies), Smartsettle and Youstice. Emerging players are LegalZoom, Rocket Lawyer, Resolver and Mediate.com.
Does FairClaims have an API?
No public API is recorded for FairClaims.
What industry is FairClaims in?
FairClaims's product category is Online Dispute Resolution. Its primary akta.pro industry code is BPAHAMAE, IP Litigation & Dispute Resolution. Its NAICS code is 5411 and its SIC code is 8111.