Certific
Certific (Certific OÜ, Estonia) provides a GDPR-compliant clinical communication and patient intake platform for European primary care clinics, emergency departments, and outpatient specialty clinics, collecting structured pre-visit self-descriptions, AI-selected follow-ups, and auto-generated encounter summaries per annual department subscription.
- Company typePrivate
- Founded2020
- HeadquartersTallinn, Estonia
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Certific does
Certific is an Estonian healthtech company that operates a GDPR-compliant clinical communication and patient intake platform targeted at primary care clinics, hospital emergency departments, and outpatient specialty clinics across Europe. The product replaces scattered, non-compliant channels (WhatsApp, email) with a structured pre-visit workflow in which patients describe symptoms in their own language via a web interface, an AI layer then selects clinically-relevant follow-up questions from a physician-reviewed bank covering more than 40 common presenting complaints, and the clinic receives a ready-to-copy structured summary and secure shared inbox with automatic prioritization. Underlying technical components include automatic multilingual translation between patient and clinician working languages, AI-generated clinical encounter summaries, evidence-based response templates grounded in guidelines such as NICE and Cochrane, and speech-to-text dictation. The platform is delivered as a web application requiring no app download, no infrastructure changes, and optionally no EHR integration; ISO 27001 certification and EU/UK data residency support hospital procurement processes.
The business model is enterprise SaaS with a freemium-to-paid motion: prospective departments (emergency, outpatient, primary care) receive a free pilot of the full platform, then convert to an annual per-department subscription priced on patient volume, scope of use, compliance requirements, and integration depth. Go-to-market is sales-led with direct demo booking through country-localized websites in 13 languages and country-specific physician market leads (Hungary, Poland), targeting hospital procurement rather than individual clinicians. Revenue is generated through annual recurring department subscriptions plus implementation and configuration services, with multi-year contracts available for hospital deployments. Certific reported serving 230+ clinics, 1,600+ clinicians, 500,000+ patients and over 1 million electronic contacts across Europe.
The company is venture-backed, having raised a €7.4 million Series A led by Plural in July 2022 (originally to expand remote medical diagnostics including Covid, UTI and STI testing) and a €700,000 extension round in September 2024 co-led by Firstpick and Change Ventures with Heartfelt VC, which funded a strategic pivot toward the current communication platform focus and added three new co-founders including a medical director. Total disclosed funding is approximately €8.1 million; the company operates as Certific OÜ headquartered in Tallinn with 1-10 employees. Notable backers include Plural, Change Ventures, Firstpick, Heartfelt VC, Skaala, Specialist VC, and Taavet Hinrikus (Wise co-founder) as advisor and investor.
Certific firmographics
Firmographics- Name
- Certific
- Legal name
- Certific OÜ
- Website
- https://certific.co
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Certific (Certific OÜ, Estonia) provides a GDPR-compliant clinical communication and patient intake platform for European primary care clinics, emergency departments, and outpatient specialty clinics, collecting structured pre-visit self-descriptions, AI-selected follow-ups, and auto-generated encounter summaries per annual department subscription.
- Ownership category
- akta.pro rank
Certific industry classification
Industry- Product category
- Healthcare Communication & Patient Intake Software
- NAICS
- Information (51)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Patient Intake, Digital Registration & eForms (HLACAEAF)
- akta.pro secondary industries
- Patient Intake, Registration & Digital Forms (HLACADAD), Speech Recognition, Dictation & Medical Transcription Platforms (HLACAAAI)
Keywords
Where Certific is headquartered
LocationHeadquarters
- HQ city
- Tallinn
- HQ country
- Estonia
- HQ region
- Europe
Offices1 record
Markets served
Certific business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Annual Department Subscription: Post-pilot pricing structured as an annual subscription per department. Price is determined by patient volume and scope of usage. Specific pricing is provided after pilot scope is defined. The model is designed for healthcare departments (emergency, outpatient clinics) and scales with adoption within the organization.
- Professional Services / Implementation Support: Implementation support including coordination, training, QR code placement, and dashboard configuration. Support requirements vary based on whether the deployment is standalone (no EHR integration) or deeply integrated, influencing overall service pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Multi-year contract | Free pilot with full platform access |
| Subscription | Annual | Annual department subscription (post-pilot) |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Certific product offering
Product offeringCore offering
Certific provides a GDPR-compliant clinical communication and patient intake platform that enables healthcare clinics to collect structured pre-visit patient self-descriptions, manage all patient communication in a secure shared inbox, and streamline clinical documentation using AI-powered tools including evidence-based follow-up questions, automatic encounter summaries, speech-to-text dictation, and instant multilingual translation. The platform is offered through care-setting modules (primary care, emergency department, and outpatient/hospital) deployed as a web application without requiring app downloads or infrastructure changes.
Product overview
Certific is a healthcare communication and patient intake platform structured as a core platform with three care-setting modules: a Primary Care Module for family doctors and clinics, an Emergency Care Module for hospital emergency departments, and an Outpatient/Hospital Module for specialty and outpatient clinics. All modules share a common secure dashboard, AI-powered pre-visit intake tools (structured self-description, AI-selected follow-up questions, automatic encounter summaries, and instant translation), and a GDPR-compliant secure messaging layer. The platform is offered as a web application (no app downloads or infrastructure changes required) across European markets including Estonia, Hungary, Poland, Romania, Ukraine, Italy, France, Spain, Germany, Latvia, Lithuania, Czech Republic, and others.
Differentiator
Problem solved
Functional benefit
Products and services
- Certific Platform
Quantifiable outcome
- Administrative processing time reduced from 5 minutes to 3 minutes per patient (40% reduction)
- +3 more outcomes
Companies that use Certific
Customer profileNamed customers12 records
Segments1 record
Ideal customer profiles2 records
Certific technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature6 records
Certific partnerships and signals
Strategic signalScale indicators6 records
Recent moves8 records
Expansion highlights6 records
Certific competitors and assessment
Company assessmentBroad incumbents
- Kry (Livi): Kry is a major European digital health provider offering teleconsultations and digital triage, with operations across Sweden, UK, France, and Germany. It competes for the same European primary care and urgent care customers as Certific, though with a broader telehealth delivery model.
- Doctolib: Doctolib is the leading European healthcare platform for appointment booking, patient communication, and teleconsultation, dominant in France, Germany, and Italy. It overlaps with Certific on secure patient communication and pre-visit workflows but operates at much greater scale across a wider product portfolio.
Direct peers
- Notable: Notable is a US-based patient intake automation platform that uses AI to automate registration, documentation, and clinical workflows for healthcare providers. It directly mirrors Certific's patient self-description, AI summarization, and EHR-friendly documentation value proposition.
- Ada Health: Ada Health operates an AI symptom assessment and intake platform used by health systems and insurers worldwide. Its core function of guiding patients through structured symptom description before clinical contact overlaps directly with Certific's pre-visit intake and follow-up question selection.
- Infermedica: Infermedica is a Polish-founded AI symptom assessment and patient triage platform used by healthcare providers across Europe and globally. Like Certific, it uses AI to collect structured pre-visit patient information and route cases — directly competing on the AI-powered intake workflow that anchors Certific's value proposition.
- Memora Health: Memora Health offers an AI-powered patient engagement and communication platform that automates intake, follow-up, and care navigation for healthcare providers. It directly competes with Certific's automated clinical communication and AI-generated summaries approach.
- Qure4u: Qure4u provides digital patient intake, pre-visit screening, and secure messaging solutions for hospitals and clinics. It competes with Certific on the same clinical communication and structured intake workflow, including AI-driven patient engagement features.
Emerging players
- Health Note: Health Note is an AI-driven digital patient intake and communication platform that pre-collects clinical information before visits. It targets a similar pre-visit intake and patient experience workflow as Certific, primarily in the US provider market.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Certific social profiles
Digital presenceCertific compliance and trust
Trust signalCompliance2 records
Certific financial estimates
Financial estimateRevenue estimate
Valuation estimate
Certific leadership team
Management profileNumber of profiles
Profiles10 records
Certific funding detail
Funding detailFunding overview
Funding rounds2 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Certific M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Certific
What does Certific do?
Certific provides a GDPR-compliant clinical communication and patient intake platform that enables healthcare clinics to collect structured pre-visit patient self-descriptions, manage all patient communication in a secure shared inbox, and streamline clinical documentation using AI-powered tools including evidence-based follow-up questions, automatic encounter summaries, speech-to-text dictation, and instant multilingual translation. The platform is offered through care-setting modules (primary care, emergency department, and outpatient/hospital) deployed as a web application without requiring app downloads or infrastructure changes.
Is Certific a public or private company?
Certific is a private company. It is classified as venture growth investor backed and is currently operating.
When was Certific founded?
Certific was founded in 2020. It employs 1 to 10 people.
Where is Certific based?
Certific is headquartered in Tallinn, Estonia, in the Europe region.
How does Certific make money?
Two revenue lines are on record. Annual Department Subscription is the primary driver. The others are professional Services / Implementation Support.
Who are Certific's main competitors?
Broad incumbents on record are Kry (Livi) and Doctolib. Direct peers are Notable, Ada Health, Infermedica, Memora Health and Qure4u. Health Note is listed as an emerging player.
Does Certific have an API?
No public API is recorded for Certific.
What industry is Certific in?
Certific's product category is Healthcare Communication & Patient Intake Software. Its primary akta.pro industry code is HLACAEAF, Patient Intake, Digital Registration & eForms, with a secondary code of HLACADAD, Patient Intake, Registration & Digital Forms. Its NAICS code is 51 and its SIC code is 7372.