What Axiata Digital Labs does

Axiata Digital Labs (ADL) is a private telco-focused digital engineering subsidiary of Axiata Group Berhad, founded in 2019 and headquartered in Colombo, Sri Lanka with operating offices in Kuala Lumpur, Malaysia and Jakarta, Indonesia. The company builds and operates the Axonect product suite — a modular, cloud-native, TM Forum Open Digital Architecture (ODA)-aligned Telco Fabric including the Digital Telco Enabler (DTE), API Manager/Monetizer, Enterprise Marketplace (EMP2), Multi-Cloud Orchestrator, Developer Portal, and adjacent modules for dealer, commission, self-care, loyalty and campaign management. On top of this platform ADL delivers BSS/OSS transformation, cloud, DevSecOps, data analytics, IoT and IT outsourcing services to telecom operators globally, with 250 million users digitally enabled across deployments.

ADL's go-to-market combines direct enterprise field sales to telecom C-suite buyers with hyperscaler co-sell (AWS, Google Cloud, Huawei), technology OEM embedding (WSO2, ProcessMaker), and strategic partners (Vanrise, Whale Cloud). Its revenue mix blends professional services and platform licensing/subscription, with marquee customer wins including the GSMA GLOMO Open Gateway Challenge 2024 (with Dialog Axiata and XL Axiata), the SinergiAPI Portal in Indonesia with Indosat Ooredoo Hutchison, and a first Whale Cloud-led APAC telco win in 2026. The company employs over 1,300 engineers and tech professionals and has pursued AI-native differentiation through its Agentic AI "Mighty Minions" framework (domain-specific SLMs) and a Generative Orchestrator that auto-generates TMF701-compliant specifications. As a wholly-owned arm of publicly-listed Axiata Group Berhad, ADL is funded through its parent rather than external venture capital, with its strategic agenda tightly aligned to the Axiata operating companies' Telco-to-TechCo transformation programs.

Name

Axiata Digital Labs

Legal name

Axiata Digital Labs (Private) Limited

Website

https://axiatadigitallabs.com

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Axiata Digital Labs is the digital engineering subsidiary of Axiata Group Berhad, building the Axonect cloud-native, ODA-compliant BSS/OSS product suite and delivering transformation services to telecom operators globally, including its parent group's operating companies across Southeast Asia.

Ownership category

akta.pro rank

Product category

Telecom BSS/OSS Software & Digital Transformation Platforms

NAICS

Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (54169), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Telecommunications & Network Engineering Consulting (BPAHAIAH)

akta.pro secondary industry

Telco Cloud & Edge for NaaS (Distributed Cloud, MEC, Edge CNFs) (HDAIAIAE)

Keywords

• Telecom digital transformation
• BSS/OSS modernization
• Enterprise API management
• Cloud-native telco platforms
• TM Forum ODA solutions

Headquarters

HQ city

Colombo

HQ country

Sri Lanka

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Digital Transformation Services & Platform Licensing: ADL generates revenue through providing telco-focused digital IT services and solutions including BSS/OSS transformation, cloud solutions, DevSecOps, data analytics, and AI/ML solutions. Revenue is also derived from licensing the Axonect product suite including API management, marketplace, and Telco Fabric platforms. Services include technical support, IT outsourcing, and consulting engagements.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Axiata Digital Labs offers telco-focused digital and IT services and the Axonect product suite — a modular, cloud-native, ODA-compliant platform portfolio that enables telecom operators to modernize legacy BSS/OSS infrastructure, manage and monetize APIs, run B2B digital marketplaces, and transition into agile TechCo businesses. Complementary service offerings span business transformation, cloud migration, DevSecOps, data analytics, AI/ML, IoT, and IT outsourcing.

Product overview

Axiata Digital Labs offers the Axonect product suite - a comprehensive, modular platform ecosystem for telecom digital transformation. The portfolio is built around the Digital Telco Enabler (DTE), a cloud-native, ODA-compliant Telco Fabric that serves as the foundational layer. Surrounding this are the API Management products (API Manager, API Monetizer, Enterprise API Aggregator, Developer Portal), the Enterprise Marketplace/EMP2 for B2B commerce and partner ecosystems, and various operational modules including Dealer Management, Sales Force Automation, and Customer Self-Care. All components align with TM Forum Open API and ODA standards. WSO2's API management technology is embedded as OEM within ADL's platforms. Vanrise contributes Fixed Networks Provisioning, Network Inventory Management, and Interconnect Management with Intelligent Routing Automation through strategic partnership. The platform enables 250 million digitally enabled users with 60% faster time-to-market and 20% development cost savings.

Differentiator

Problem solved

Functional benefit

Brands

• Axonect: ADL's state-of-the-art product suite including Digital Telco Enabler (DTE), API Manager, API Monetizer, Enterprise API Aggregator, Developer Portal, Enterprise Marketplace, Adapters, Multi-Cloud Orchestrator, and Enterprise Enabler—all aligned with TM Forum Open API and ODA standards.
• EMP2

Products and services

• Axonect Product Suite Comprehensive modular product suite for telecom digital transformation, including DTE Telco Fabric, API management, and Enterprise Marketplace modules aligned with TM Forum ODA standards.
• Digital Telco Enabler (DTE) A modular, fully ODA-compliant, cloud-native Telco Fabric that empowers telcos to modernize legacy infrastructure, accelerate product innovation, and unlock new revenue streams.
• Enterprise Marketplace Platform 2 (EMP2) Advanced enterprise marketplace platform addressing modern software development and digital ecosystem challenges. Features efficient product/service/resource management, decoupling of commercial and technical functions, plugin-based modular architecture, reusable product elements, and AI-driven service orchestration for faster time-to-market and zero-touch fulfillment.
• Axonect API Manager & API Monetizer Enterprise-grade 5G-ready API lifecycle management and monetization platform with embedded WSO2 OEM technology, enabling enterprises to create revenue streams from their API ecosystems.
• SinergiAPI Portal Indonesia's first GSMA Open Gateway–based API portal, developed with Indosat Ooredoo Hutchison, XL Axiata, and AWS to provide developers and enterprises universal API access.
• Business Transformation Services End-to-end consulting and transformation services for telecom and enterprise customers to drive strategic digital initiatives, process redesign, and operating model change.
• Digitization Services based on TMF eTOM Framework Process digitization services using the TM Forum eTOM framework to standardize telecom operations and business processes.
• Comprehensive Cloud Solutions End-to-end cloud consulting, migration, and modernization services across AWS, Google Cloud, and Huawei platforms.
• DevSecOps Services DevSecOps implementation services integrating development, security, and operations practices for continuous and secure software delivery.
• Data Analytics, Big Data & AI/ML Solutions Data analytics, big data, and AI/ML solution delivery including agentic AI frameworks and Generative AI orchestrators for telecom operations.
• Microservices and API Based Integrations Microservices architecture and API-based integration services to modernize legacy systems and enable ecosystem connectivity.
• IoT Device Streaming & Processing Solutions IoT device streaming and data processing solutions for connected device ecosystems and real-time analytics.
• Intelligent Automation Solutions Intelligent automation solutions including workflow and robotic process automation, supported by ProcessMaker partnership with 30+ certified resources.
• Mobile App Solutions Mobile application design, development, and integration services including customer self-care apps.
• SDLC Support Software Development Lifecycle (SDLC) support services including design, development, testing, and maintenance.
• Technical Support and IT Outsourcing Managed technical support and IT outsourcing services for enterprise and telecom customers.

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and supporting.

• Whale CloudcoreStrategic or Co-development Partner · 13 March 2026Whale Cloud and Axonect (formerly Axiata Digital Labs) announced a strategic partnership to accelerate telecom digital transformation. The partnership secured its first strategic win with a leading APAC telecom operator. Whale Cloud is a global leader in building intelligent productivity solutions.
• VanrisecoreTechnology or Integration · 18 June 2025ADL and Vanrise announced a strategic partnership to deliver agile, modular solutions for telecom operators globally. ADL extends its Axonect enterprise solutions to Vanrise including Dealer Management, Commission Management, Self-Care, Sales Force Automation, Loyalty Management, and Campaign Management. Vanrise offers Fixed Networks Provisioning, Network Inventory Management, and Interconnect Management with Intelligent Routing Automation.
• Amazon Web Services (AWS)coreTechnology or IntegrationADL works with AWS to bring clients experience, knowledge, and solutions using the latest cloud technology. AWS is the world's most comprehensive cloud platform. ADL is also an AWS partner collaborating on projects such as the SinergiAPI Portal in Indonesia.
• HuaweicoreTechnology or IntegrationThe partnership with Huawei has resulted in a digital telecom innovation platform that allows opcos to disrupt their own space and accelerate business outcomes. Huawei is a leading global ICT infrastructure provider with operations in over 170 countries.
• Google Cloud Platform (GCP)coreTechnology or IntegrationADL achieved Google Cloud Partner status to assist customers in driving innovation and adapting to the latest cloud technology with built-in solution accelerators. GCP-certified engineers explore cloud migration strategies. 8 out of 10 top telecom companies use GCP.
• WSO2supportingTechnology or IntegrationADL is a WSO2 OEM partner with WSO2's industry-leading API management technology being used in ADL's platforms. WSO2 enables composable enterprise through open-source, API-first approach.
• ProcessMakersupportingTechnology or IntegrationADL works with ProcessMaker, specialists in workflow automation, to bring automation processes to life. ADL has over 30 ProcessMaker certified resources.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Amdocs: Global leader in telecom BSS/OSS software and services, serving CSPs with monetization, customer management, and digital transformation platforms. Directly comparable to ADL on BSS/OSS transformation, API monetization, and TM Forum-aligned architectures, but at materially larger scale and global delivery footprint.
• Netcracker Technology: Provides BSS/OSS, digital commerce, and telco cloud solutions to communications service providers globally. Directly comparable to Axonect's Digital Telco Enabler and EMP2 marketplace positioning, with strong overlap in ODA-aligned, cloud-native transformation projects for Tier-1 operators.
• Whale Cloud: Strategic partner of ADL (announced March 2026) and a competitor in telco BSS and digital transformation, with strong presence in MEA and APAC. Directly competes on the same telecom digital transformation RFPs as Axonect, particularly for CSPs in emerging markets.
• Vanrise Solutions: Lebanon-based telecom software vendor specializing in fixed-network provisioning, network inventory, and interconnect management. Strategic ODA-aligned partner of ADL since June 2025; offers overlapping capability stack and competes for similar operator transformation budgets.
• Hansen Technologies: Specialist vendor of billing, customer care, and BSS solutions for telecoms, utilities, and media. Directly comparable to ADL on BSS modernization and customer management, particularly for mid-sized CSPs pursuing ODA-style modernization.

Broad incumbents

• Infosys (Telecom Practice): Global IT services giant with a large telecom vertical practice delivering BSS/OSS modernization, cloud migration, and digital transformation. Comparable to ADL on telco digital transformation services and platforms, but as part of a much broader IT services portfolio rather than a telco-specialist focus.
• Ericsson (Business Area Networks / Digital Services): Global telecom equipment and software vendor with a significant digital services / BSS OSS practice. Overlaps with ADL on telecom operator transformation and 5G monetization, but as part of a much larger portfolio spanning RAN, core, and managed services.
• Nokia (Network Services / AVA): Major telecom vendor offering BSS/OSS, analytics, and AI-driven network management through its Network Services and AVA platforms. Comparable to ADL on operator digital transformation but at vastly larger scale and broader technology footprint.
• TCS (Telecom Practice): Leading Indian IT services firm with a deep telecom vertical practice delivering BSS/OSS transformation and platform engineering. Compares to ADL on telco IT services delivery model, but operates across all major verticals with much broader scale.

Emerging players

• WSO2: Open-source API management and integration platform whose technology is embedded in ADL's Axonect via OEM partnership. Comparable technology foundation (API Manager / monetization) but competes on a horizontal plane across industries rather than ADL's telco-vertical specialization.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key highlights6 records

Customer concentration

• Xx.com/ADL_atthelab
• YouTubeyoutube.com/channel/UC5kjBsSRAOU7kUMh6738P-w
• Facebookfacebook.com/axiatadigitallabs.atthelab
• LinkedInlinkedin.com/company/axiatadigitallabsatthelab
• Instagraminstagram.com/axiata_digital_labs
• TikToktiktok.com/@axiata.digital.labs

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Axiata Digital Labs