ProcessMaker
ProcessMaker, merged with Decisions in November 2025 to form a PE-backed BOAT platform, provides AI-powered workflow automation, rules engine, case management, and AI agent orchestration to 700+ enterprise and mid-market customers across insurance, financial services, healthcare, manufacturing, and public sector.
- Company typePrivate
- Founded2003
- HeadquartersDurham, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What ProcessMaker does
ProcessMaker, founded in 2003 and headquartered in Durham, North Carolina, is a process automation and workflow software vendor that on November 10, 2025 merged with Decisions to form Decisions + ProcessMaker, a unified entity focused on Business Orchestration and Automation Technologies (BOAT) and backed by private equity sponsor Aldrich Capital Partners. The combined platform delivers AI-powered business orchestration by integrating ProcessMaker's low-code workflow tools and AI-enriched process design with Decisions' enterprise-grade rules engine and case management capabilities.
Core products include Agentic Orchestration (build, deploy, and govern 1st- and 3rd-party AI agents using visual tools and a rules engine), an Enterprise Rules Engine (design, test, and automate business logic with claimed 70% faster rules changes and 70% less manual work time), Process Automation (cross-system workflow orchestration), Workflow (mid-market low-code automation), Process Intelligence (operational visibility and AI outcome accountability), and SAP migration tools acquired through Configurable Management in January 2026.
The company operates a subscription-based revenue model sold primarily through direct enterprise field sales, with channel partner expansion in APAC via itbigtec and TruVisor. It serves a combined base of over 700 customers across insurance, financial services, healthcare, higher education, manufacturing, public sector, and media, with named enterprise logos including Lockheed Martin, Genentech, Sony Music, Bridgestone, Corning, MidFirst Bank, Pantheon, and the University of Virginia. Headcount is reported in the 101-250 range, and the company is actively pursuing analyst recognition, having been named a Gartner Magic Quadrant Challenger and #1 in Stewardship in the inaugural 2026 Decision Intelligence Platforms Critical Capabilities report.
ProcessMaker firmographics
Firmographics- Name
- ProcessMaker
- Legal name
- ProcessMaker
- Website
- https://processmaker.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ProcessMaker, merged with Decisions in November 2025 to form a PE-backed BOAT platform, provides AI-powered workflow automation, rules engine, case management, and AI agent orchestration to 700+ enterprise and mid-market customers across insurance, financial services, healthcare, manufacturing, and public sector.
- Ownership category
- akta.pro rank
ProcessMaker industry classification
Industry- Product category
- Business Process Automation Software
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
- akta.pro secondary industries
- Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), IT Workflow Automation & Orchestration Platforms (HDAEALAF), Process & Case Management Low-Code Platforms (HDAEAKAE)
Keywords
Where ProcessMaker is headquartered
LocationHeadquarters
- HQ city
- Durham
- HQ country
- United States
- HQ region
- North America
Markets served
ProcessMaker business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription: Subscription-based revenue model for the unified ProcessMaker + Decisions platform, serving enterprise and mid-market customers with AI-powered business orchestration and automation capabilities.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels4 records
ProcessMaker product offering
Product offeringCore offering
ProcessMaker provides an AI-powered business orchestration and automation platform that enables enterprises to design, deploy, and govern workflows, business rules, case management, and AI agents. The platform combines low-code workflow automation with an enterprise rules engine and AI agent orchestration, allowing organizations to coordinate long-running processes across modern and legacy systems. It serves mid-market and enterprise customers across financial services, insurance, healthcare, higher education, manufacturing, and public sector.
Product overview
ProcessMaker and Decisions have merged to form Business Orchestration and Automation Technologies (BOAT), a unified platform offering AI-powered business orchestration and automation. The platform combines ProcessMaker's AI-enriched workflows and low-code development tools with Decisions' enterprise-grade rules engine and case management capabilities. The core products include: Agentic Orchestration (for building and governing AI agents), Enterprise Rules Engine (for designing and automating business logic), Process Automation (for streamlining cross-system workflows), Workflow (for mid-market low-code automation), and Process Intelligence (for operational visibility). The platform targets mid-market and enterprise organizations across financial services, insurance, healthcare, higher education, manufacturing, and public sector sectors.
Differentiator
Problem solved
Functional benefit
Products and services
- Agentic Orchestration Build, deploy, orchestrate, and govern AI agents at scale with visual tools to design agent actions and an agent rules engine to govern decisions. Designed for enterprise organizations managing 1st-party and 3rd-party AI agents across business processes.
- Enterprise Rules Engine Design, test, and automate sophisticated business logic with precision, speed, and full visibility across systems. Delivers 70% faster rules changes and 70% less manual work time.
- Process Automation Streamline workflows across systems with powerful automation and enterprise integrations, coordinating long-running processes and cross-system work.
- Workflow Low-code workflow automation platform for mid-market organizations, providing flexibility to grow without unnecessary overhead.
- Process Intelligence Gain visibility into operations and bring clarity and accountability to AI-driven outcomes with process observation capabilities.
- SAP Migration Tools Production-ready SAP migration tools acquired from Configurable Management that connect to SAP environments without internal installation and run within existing authorization profiles.
Quantifiable outcome
- 70% faster rules changes
- +2 more outcomes
Companies that use ProcessMaker
Customer profileNamed customers9 records
Segments8 records
Ideal customer profiles2 records
ProcessMaker technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature4 records
ProcessMaker partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- itbigteccoreRegional expert in Greater China and East Asia serving over 1,000 clients including one-quarter of the Fortune 100. Partnered with Decisions + ProcessMaker to strengthen enterprise automation capabilities across APAC, delivering localized automation innovation alongside the unified orchestration platform.
- TruVisorcoreEstablished APAC IT distributor with strong presence across Southeast Asia and India and track record of delivering hundreds of successful enterprise projects. Partnered to help enterprises across APAC automate operations, implement AI-driven workflows, and support digital transformation.
- Configurable ManagementcoreAcquired company specializing in SAP data migration for nearly twenty years. Production-ready SAP migration tools connect to SAP environments without internal installation and run within existing authorization profiles. Integration advances the unified automation platform strategy for SAP customers.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
ProcessMaker competitors and assessment
Company assessmentBroad incumbents
- ServiceNow: Enterprise workflow automation and service management platform with deep low-code, integration, and now AI agent capabilities. Directly overlaps with ProcessMaker's BPM/workflow + orchestration positioning but at vastly greater scale across the Fortune 500.
- Microsoft Power Platform: Suite of Power Automate, Power Apps, and Copilot Studio spanning low-code workflow, RPA, and AI agents. Embedded inside Microsoft 365 enterprise agreements, representing a major bundling threat to standalone BPM vendors like ProcessMaker.
- IBM Automation: IBM's portfolio of business automation, process mining, decision management, and content services. Competes with ProcessMaker across workflow, case management, and decision intelligence, especially inside large regulated accounts.
- Oracle Process Automation: Oracle's BPA offering within its Application Extensibility / Integration suite, often deployed alongside Oracle Cloud and SAP-adjacent estates. Competes with ProcessMaker for workflow + decision automation inside Oracle/SAP-heavy enterprises.
Direct peers
- Pegasystems: Long-standing BPM, case management, and rules engine vendor (Pega Platform, Pega RPA, Pega AI). Closely matches ProcessMaker's stack — case management + enterprise rules + process automation — and competes head-to-head in insurance and financial services.
- Appian: Low-code process automation and case management platform with strong regulated-industry presence. Highly comparable on low-code workflow, process orchestration, and AI/data fabric story targeting banks, insurers, and government.
- Camunda: Open-source-native workflow and decision orchestration platform (Zeebe engine, BPMN/DMN). Most direct peer on process orchestration architecture and developer-centric positioning; competes on cross-system workflow and rules automation.
- Nintex: Process management, workflow automation, and e-signature vendor targeting mid-market and enterprise. Overlaps with ProcessMaker's low-code workflow offering and Process Intelligence-style mapping capabilities.
- Bizagi: Low-code BPM and process automation platform with strong presence in Latin America and EMEA. Direct competitor on digital process automation, low-code workflow design, and enterprise integration.
Emerging players
- monday.com: Work operating system that has expanded from work management into low-code workflow automation and integrations. Adjacent competitor for ProcessMaker's mid-market workflow offering, especially with non-IT buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
ProcessMaker social profiles
Digital presenceProcessMaker financial estimates
Financial estimateRevenue estimate
Valuation estimate
ProcessMaker leadership team
Management profileNumber of profiles
Profiles5 records
ProcessMaker subsidiaries and ownership
Company hierarchySubsidiaries1 record
ProcessMaker funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ProcessMaker M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ProcessMaker
What does ProcessMaker do?
ProcessMaker provides an AI-powered business orchestration and automation platform that enables enterprises to design, deploy, and govern workflows, business rules, case management, and AI agents. The platform combines low-code workflow automation with an enterprise rules engine and AI agent orchestration, allowing organizations to coordinate long-running processes across modern and legacy systems. It serves mid-market and enterprise customers across financial services, insurance, healthcare, higher education, manufacturing, and public sector.
Is ProcessMaker a public or private company?
ProcessMaker is a private company. It is classified as private equity controlled and is currently operating.
When was ProcessMaker founded?
ProcessMaker was founded in 2003. It employs 101 to 250 people.
Where is ProcessMaker based?
ProcessMaker is headquartered in Durham, United States, in the North America region.
How does ProcessMaker make money?
One revenue line is on record: platform Subscription.
Who are ProcessMaker's main competitors?
Broad incumbents on record are ServiceNow, Microsoft Power Platform, IBM Automation and Oracle Process Automation. Direct peers are Pegasystems, Appian, Camunda, Nintex and Bizagi. monday.com is listed as an emerging player.
Does ProcessMaker have an API?
No public API is recorded for ProcessMaker.
What industry is ProcessMaker in?
ProcessMaker's product category is Business Process Automation Software. Its primary akta.pro industry code is HDAEAHAG, iBPMS (Intelligent BPM Suites) & Process Automation Suites, with a secondary code of HDAEAHAF, Digital Process Automation (DPA) & Orchestration Suites. Its NAICS code is 54151 and its SIC code is 7370.