City of Concord

What City of Concord does

The City of Concord is a municipal government entity located in Contra Costa County, California, serving 124,030 residents across 49,088 households with an average household income of $107,318. It provides the full range of municipal services — public safety through the Concord Police Department, public works, planning, building and engineering, housing and community services, recreation, and economic development — organized into functional divisions led by department directors reporting to the City Manager. The city is governed by an elected City Council led by Mayor Laura Nakamura (since December 2025), with City Manager Jerome "Jay" Wilverding appointed in May 2026 following the retirement of longtime City Manager Valerie Barone.

The city's service delivery is supported by a digital infrastructure stack including the Accela Citizen Access permit portal (24/7 building, planning, engineering, and public works permits), Permit Pal for zoning and fee estimation, the Concord Connect mobile app for resident problem reporting and notifications, NextRequest for public records requests (254+ processed), ArcGIS-based GIS Maps Portal, and CivicPlus as the website CMS with SSO. Concord TV broadcasts public meetings on Comcast Channel 28, Astound Channel 29, and U-verse Channel 99, and streams online. The city uses ActiveNet for recreation class registration, LexisNexis BuyCrash and Coplogic for police records, ePACT for camp emergency forms, and AutoReturn for towed vehicle retrieval.

Concord's revenue model is government-funded rather than commercial: property, sales, and transient occupancy taxes form the base, supplemented by annual business license fees (with a $25 online discount), transaction-based permit fees, and material state and federal grants — most notably a nearly $8 million Caltrans transportation grant awarded in 2023 for street lighting and safety improvements. Service fees are transaction-based (e.g., police reports $20, clearance letters $45). Major initiatives include the Concord Naval Weapons Station Reuse Project (a generational redevelopment of a former military base with the U.S. Navy), the Comprehensive Safety Action Plan targeting zero traffic fatalities by 2033, the ADU housing program, and the Mobile Dignity Center for the unhoused funded via a $1.6 million grant to Caminar. The city has earned the Beacon Spotlight Award for sustainability best practices twice from the Institute for Local Government.

Name

City of Concord

Legal name

City of Concord

Website

https://cityofconcord.org

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

251–500 employees

Short description

The City of Concord is a municipal government in Contra Costa County, California, delivering public safety, permitting, recreation, housing, and infrastructure services to 124,030 residents across 49,088 households, funded by taxes, fees, and state/federal grants.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Police Protection (92212), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Radio and Television Broadcasting Stations (5161)

SIC

Television Broadcasting Stations (4833)

akta.pro primary industry

Economic Development & Business Licensing (Local) (BPAIACAN)

Keywords

• Municipal government services
• Building permits
• Public safety services
• Recreation programs
• Community development

Headquarters

HQ city

Concord

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Tax Revenue: Primary revenue from property taxes, sales taxes, and transient occupancy taxes from hotels
2. Business Licenses: Annual business license fees from commercial operations, home-based businesses, contractors, and landlords
3. Permit and Development Fees: Building permits, planning permits, engineering permits with fee schedules published in master fees document
4. State and Federal Grants: Transportation grants from Caltrans (nearly $8 million for street lighting/safety), Office of Traffic Safety grants, and other state/federal funding programs

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels6 records

Core offering

The City of Concord is a municipal government that delivers resident-facing public services including public safety (police), public works and infrastructure, building/planning/engineering permits, parks and recreation programs, affordable housing and homeless services, environmental sustainability initiatives, and economic development anchored by the Concord Naval Weapons Station Reuse Project. Services are distributed through City Hall, satellite offices, a 24/7 Accela permit portal, the Concord Connect mobile app, the NextRequest public records portal, and Concord TV broadcasts.

Product overview

The City of Concord is a municipal government providing public services rather than a commercial product company. Its service portfolio consists of government functions organized into divisions: Building Division (permits, inspections, ADU programs), Planning Division (zoning, development review), Engineering Division (capital improvements, traffic), Police Department (public safety, records), Recreation Services (parks, camps, classes), Housing & Community Services (affordable housing, homeless services), Public Works (infrastructure, waste management), and Information Technology. The city operates several online service portals including Accela-based Permit Portal for building/planning permits, Permit Pal for fee estimation, NextRequest for public records, Concord Connect mobile app for problem reporting, and Cablecast-based Concord TV for broadcast content. Key infrastructure initiatives include the Concord Naval Weapons Station Reuse Project, Comprehensive Safety Action Plan for transportation safety, and street lighting upgrades funded by Caltrans grants. The city uses CivicPlus as its web content management platform and Accela for permit processing workflows.

Differentiator

Problem solved

Functional benefit

Brands

• Concord Police Department: Law enforcement division of the City of Concord
• Concord Connect
• Concord TV
• Concord Pavilion
• Camp Concord

Products and services

• Accela Citizen Access Permit Portal Online portal for applying and managing Building, Planning, Engineering, and Public Works permits; allows 24/7 application submission, status checking, and inspection result lookup for residents, contractors, and developers.
• Permit Pal Interactive tool for researching zoning requirements, determining which permits are needed, and estimating permit fees for residential and business projects.
• Concord Connect Mobile App Mobile application for reporting problems to the city, including code enforcement issues, graffiti, and other civic concerns; provides city service access and notifications to residents.
• NextRequest Public Records Portal Online portal for submitting and tracking public records requests under the Freedom of Information Act, with access to all previous requests and responsive documents; has processed 254+ requests.
• Recreation Class Registration (ActiveNet) Online registration system for Parks and Recreation classes, activities, summer camps, and sports programs offered through apm.activecommunities.com.
• Residential Permit Parking Program Online portal for managing residential and guest parking permits in designated permit parking areas, administered by Parking Services at 925-671-3259.
• Concord TV City-run television station broadcasting public meetings, summer concerts, and seasonal events; available on Comcast Channel 28, Astound Channel 29, and U-verse Channel 99, plus streaming online via Cablecast.
• Police Records Online Services (BuyCrash + Coplogic) Online request system for police reports, accident reports, clearance letters, and law enforcement background checks; reports are $20, clearance letters are $45, and repo receipts are $15, with English and Spanish support via Coplogic.
• GIS Maps Portal Interactive mapping portal providing access to city geographic data including council districts, flood zones, development projects, and capital improvement plans; built on the ArcGIS platform from Esri.
• Comprehensive Safety Action Plan (CSAP) Multi-modal transportation safety plan addressing pedestrian, bicycle, and vehicular safety through infrastructure improvements and policy changes, supported by Caltrans grants (nearly $8 million) and a $300,000 California Office of Traffic Safety grant, targeting zero traffic fatalities by 2033.
• ADU (Accessory Dwelling Unit) Program Program offering pre-approved ADU plans, rebate programs, and streamlined permit processes to encourage accessory dwelling unit construction; administered through the Community Development Department.

Quantifiable outcome

• Target zero traffic fatalities by 2033
• +1 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature5 records

Partnerships

Six partnerships are on record, tiered major, core and minor.

• CaltransmajorStrategic or Co-development Partner · 20 March 2023California Department of Transportation awarded nearly $8 million in transportation grants to Concord for street lighting and safety improvements. Funds support upgrades to lighting, pedestrian signals, crosswalks, and bicycle safety projects aimed at achieving zero traffic fatalities by 2033.
• U.S. NavymajorStrategic or Co-development PartnerConcord City Council approved a financial agreement with the U.S. Navy for the Concord Naval Weapons Station Reuse Project. This major redevelopment initiative will transform the former military facility into a new mixed-use development area.
• Office of Traffic SafetycoreStrategic or Co-development PartnerReceived $300,000 grant from the California Office of Traffic Safety for traffic safety programs and initiatives.
• CaminarminorStrategic or Co-development PartnerCity awarded $1.6 million grant to Caminar to launch Mobile Dignity Center for the unhoused as part of Concord's commitment to reducing homelessness.
• Greater Concord Chamber of CommerceminorChannel Partner/ Reseller/ DistributorPartner for business resources and economic development initiatives supporting the local business community.
• Concord/Pleasant Hill Health Care DistrictminorStrategic or Co-development PartnerJoint health care district providing grant funding for community health initiatives within Concord.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Walnut Creek: Adjacent Contra Costa County city of comparable population (~70K-90K) and economic profile, offering similar municipal services including police, recreation, planning, and business licensing. Comparable governance structure and Bay Area operating environment.
• City of Pleasant Hill: Neighboring Contra Costa city (~34K population but comparable per-capita service delivery model) operating the same municipal functions including Concord/Pleasant Hill Health Care District partnership, business licensing, and recreation programming.
• City of Fairfield: Similar-sized Solano County city (~120K population) delivering the full municipal services stack with comparable Caltrans/state grant capture and a similar Beacon-style sustainability program profile.
• City of Antioch: Contra Costa County city of similar size (~115K population) providing identical municipal service mix. Comparable Caltrans grant programs, recreation services (pools, parks, events), and a large Caltrans-funded safety infrastructure program.
• City of San Ramon: Comparable Bay Area Contra Costa-adjacent city with similar household income profile, full municipal service portfolio, active business licensing and permitting operations, and emphasis on recreation and community events.
• City of Vallejo: Bay Area city of comparable size (~125K population) operating parallel municipal functions including police, recreation, planning, permits, and redevelopment initiatives similar in scale to the Naval Weapons Station project.
• City of Hayward: Comparable-sized Bay Area city (~160K population) with the same municipal service mix including police department, recreation facilities (pools, parks, classes), Caltrans-funded infrastructure grants, and broadcast cable television operations.
• City of Livermore: Bay Area city of similar scale (~90K population) running the same municipal functions, including ActiveNet-style recreation class registration, business licensing, and Concord Pavilion-equivalent event venues.
• City of Richmond: Bay Area Contra Costa-adjacent city of larger but comparable population (~116K) with a parallel municipal service profile including police, planning, recreation, public broadcasting, and major redevelopment initiatives.
• City of Pittsburg: Adjacent East Contra Costa city (~75K population) delivering the same municipal service portfolio including permitting, recreation, public works, business licensing, and Caltrans-funded street safety improvements.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/CA_Concord
• YouTubeyoutube.com/user/concordfirst
• Facebookfacebook.com/CityofConcordCA
• Instagraminstagram.com/cityofconcordca
• LinkedInlinkedin.com/company/city-of-concord

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles22 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Concord