What ZoomDoc Health does

ZoomDoc Health, trading as ZoomDoc Limited, is a UK-based digital health platform founded in 2015 and headquartered in London, operating as a Care Quality Commission-regulated provider that connects patients to GMC-registered NHS GPs for remote issuance of medical letters, certificates, and referrals. The company's core product is a web-based platform (my.zoomdoc.com) where customers complete online questionnaires, upload video or photo evidence, and receive doctor-validated documents typically within one to two hours across categories including sickness notes, fit-to-fly and fit-to-cruise certificates, visa medicals, GP referrals, and pre-employment medicals. Adjacent services include at-home finger-prick blood tests for sexual, men's, women's, and wellness health (processed by UKAS-accredited partner laboratory The Doctors Laboratory), an at-home ECG Holter Monitoring Service using the Cortrium C3W cable-free device with AI-supported analysis, digital flu vaccine vouchers redeemable at six UK pharmacy chains, and corporate healthcare programs including on-site GP clinics.

ZoomDoc monetizes through one-time transaction fees on certificates (£49–£79 per document) and diagnostic services (£39–£399 for tests and Holter rentals), supplemented by enterprise contracts with corporate clients such as McDonald's UK, referral and revenue-share arrangements with airline and cruise partners, and pharmacy channel economics on flu vouchers. Its go-to-market is hybrid: a product-led direct-to-consumer e-commerce engine combined with enterprise field sales and channel partnerships, supported by content marketing, Trustpilot social proof, and earned media coverage. The ZoomDoc Pro platform extends the offering into NHS GP practices for referral and documentation management, creating a two-sided ecosystem. The company has issued over 40,000 medical letters, holds ISO 27001 and Cyber Essentials certifications, achieved a 'Good' CQC inspection in August 2022, and has raised approximately £2.5 million across crowdfunding and seed rounds including an investment from Andy Murray.

Name

ZoomDoc Health

Legal name

ZoomDoc Limited

Website

https://zoomdoc.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

ZoomDoc Health is a London-based, CQC-regulated digital health platform that connects patients to GMC-registered GPs for rapid remote issuance of medical letters, certificates, referrals, at-home diagnostic tests, and ECG Holter monitoring, serving individual consumers, corporate employers, and travel industry partners across the UK.

Ownership category

akta.pro rank

Product category

Digital Health Services

NAICS

Offices of Physicians (6211), Medical and Diagnostic Laboratories (6215)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090), Services-Medical Laboratories (8071)

akta.pro primary industry

Clinical Triage, Care Navigation & Routing Engines (HLALAKAH)

akta.pro secondary industries

Remote Diagnostics & Point-of-Care (Connected Testing, Home Lab Devices) (HLACAPAK), Vital Signs Monitoring (Multi-parameter, Spot-Check & Continuous) (HLAHACAA), Chronic Condition Management & Remote Monitoring (e.g., diabetes, HTN) (HLALADAD)

Keywords

• Online medical certificates
• Telehealth GP services
• Home diagnostic testing
• Digital health platform
• Fit-to-fly certificates

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Medical Letters and Certificates: One-time transaction fees for medical certificates including sickness notes, fit-to-fly certificates, visa medical certificates, travel letters, and GP referrals. Prices range from £49-£79 per certificate with same-day turnaround.
2. Home Health Testing Kits: Sale of at-home finger-prick blood test kits for sexual health, wellness, men's health, and women's health. Tests include STD screening (£69-£350), vitamin tests (£39-£79), hormone panels (£65-£149), and cancer screening (£89). Results reviewed by ZoomDoc GPs.
3. ECG Holter Monitoring Service: Rental/sale of home ECG monitoring services using Cortrium C3W device. Duration-based pricing from 24 hours (£199) to 7 days (£399), including device, analysis, and GP-reviewed clinical report.
4. Corporate Healthcare Services: B2B services including on-site GP clinics, flu vaccine vouchers, and employee wellness programs for corporate clients. Vouchers distributed digitally to employees for redemption at partner pharmacies.
5. Travel Partner Referrals: B2B partnerships with airlines, cruise lines, and travel operators integrating ZoomDoc certificates into their customer journey. Revenue through referral fees or revenue sharing.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

ZoomDoc Health operates a web-based platform that connects patients with NHS-registered GPs to issue medical letters, sickness notes, fit-to-fly certificates, visa medicals, and GP referrals, with most documents delivered within one hour. The company also sells at-home diagnostic blood test kits and provides cable-free ECG Holter monitoring using the Cortrium C3W device, supplemented by corporate health programs and travel partner integrations.

Product overview

ZoomDoc Health operates as a digital health platform offering medical letters, certificates, and at-home diagnostic testing services. The core product is the ZoomDoc Medical Letter Platform, a web-based application enabling patients to obtain medical certificates from NHS-registered GPs within 1 hour. The platform is supplemented by several product categories: Sickness Letters (employer/university sickness notes), Travel & Holiday Letters (fit-to-fly, cruise, vaccine exemption), Visa Medical Certificates (for embassy visa applications), General Referrals (GP referrals, scan referrals), and Work Medicals (pre-employment assessments). Additional service modules include Home Wellness Tests (cholesterol, vitamin D, thyroid, liver, iron, diabetes, CRP, folate, bowel cancer screening), Men's Health Tests (PSA, testosterone), Women's Health Tests (ovarian reserve, female hormones, progesterone), Sexual Health Tests (chlamydia, gonorrhea, HIV, syphilis, full STD panels), ECG Holter Monitoring Service (24hr to 7-day home cardiac monitoring using Cortrium C3W device), Flu Vaccine Vouchers (digital vouchers for UK pharmacies), Corporate Healthcare Services (on-site GP clinics for businesses), and Travel Partner Program (integration for travel companies). The ZoomDoc Pro Platform serves NHS GP practices, creating a platform ecosystem for both consumer and professional healthcare documentation.

Differentiator

Problem solved

Functional benefit

Products and services

• Sickness Letters Medical sickness certificates and letters for employers, universities, and disability agencies, including GP sickness notes, workplace adjustments, and disability access letters, issued within one hour.
• Travel and Holiday Letters Medical certificates for travel including fit-to-fly certificates, pregnancy fit-to-fly and cruise certificates, travel cancellation certificates, vaccine exemption certificates, and travel-with-medication letters.
• Visa Medical Certificates Certificate of Good Health for visa applications covering France, Greece, Spain, South Africa, Thailand, Bahamas, and other countries worldwide.
• General Referrals GP referral letters, scan and imaging referrals, fit-to-work certificates, blue badge medical letters, medical exemption certificates, and housing support letters.
• Work Medicals Pre-employment medical assessments, fit-to-work certificates, and workplace medical certificates including those for actors and models.
• Home Wellness Tests At-home finger-prick blood test kits for cholesterol, vitamin D, thyroid, liver function, iron, diabetes (HbA1c), CRP, folate, and bowel cancer screening (FIT), with GP-reviewed results.
• Men's Health Tests At-home PSA (Prostate-Specific Antigen) test for prostate cancer screening and testosterone level tests for men's health assessment.
• Women's Health Tests

Quantifiable outcome

• Over 40,000 medical letters verified and issued
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core.

• Asda PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption. Employees receive digital vouchers via ZoomDoc platform and redeem at Asda Pharmacies.
• Morrisons PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption.
• Cohens PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption.
• Peak PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption.
• Well PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption.
• Day Lewis PharmaciescoreChannel Partner/ Reseller/ DistributorParticipating pharmacy chain for ZoomDoc flu vaccine voucher redemption.
• The Doctors Laboratory (TDL)coreTechnology or IntegrationUKAS & ISO 15189 accredited laboratory partner. Most samples are analysed at TDL in Central London, the largest private laboratory in the UK. Provides pathology services for ZoomDoc wellness and sexual health tests.
• CortriumcoreTechnology or IntegrationTechnology provider of the Cortrium C3W cable-free Holter monitor used in ZoomDoc's at-home ECG monitoring service. Cortrium provides the device and electrophysiology reporting service for ECG analysis.
• Airlines and Cruise Lines (Travel Partners)coreGTM or Marketing PartnerTravel industry partners integrating ZoomDoc certificates into their customer journey. Partners include airlines, cruise lines, and travel operators who offer ZoomDoc certificates to customers for fit-to-fly, fit-to-cruise, and travel medical requirements.
• StripecoreTechnology or IntegrationThird-party payment processor used for payment services. Processing of payments subject to Stripe's terms of service and privacy policies.

Scale indicators5 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Doctor Care Anywhere: UK telehealth provider offering online GP consultations, prescriptions and referrals via app. Comparable in business model with stronger B2B distribution through insurance and corporate channels.
• Superdrug Online Doctor: UK online doctor service operated by Superdrug providing consultations, prescriptions, home test kits and medical certificates. Similar D2C offering with the additional benefit of physical pharmacy distribution.
• Babylon Health (eMed): UK-originated digital health platform offering AI-powered symptom assessment, online GP consultations and clinical services. A more capital-rich direct competitor serving overlapping UK consumer and enterprise segments.
• Push Doctor: UK-based online GP service providing video consultations, prescriptions, sick notes and referrals. Direct competitor to ZoomDoc with the same core model of remote GP consultations delivering medical documentation to UK consumers.
• Zava: UK and European online doctor and clinic service offering consultations, prescriptions, test kits, and medical certificates. Closely comparable D2C business model and product mix to ZoomDoc.
• Livi (Kry): UK digital GP service backed by European telehealth leader Kry. Provides video GP consultations, sick notes and prescriptions to NHS and private patients, directly competing for ZoomDoc's primary care and documentation use cases.

Broad incumbents

• HCA Healthcare UK: Large private hospital and outpatient provider in the UK offering private GP and diagnostic services. Represents the established private healthcare alternative that ZoomDoc competes against for paying UK consumers.
• HealthHero: European digital health platform offering telehealth, corporate wellness, and remote monitoring across multiple markets. A larger incumbent with overlapping corporate health and remote patient monitoring services relevant to ZoomDoc's enterprise offering.
• Teladoc Health: Global leader in virtual care providing telehealth, mental health and chronic condition management to enterprises and consumers worldwide. Sets the strategic benchmark for the telehealth category ZoomDoc operates in.

Emerging players

• Doccla: UK-based virtual ward and remote patient monitoring platform serving NHS and private patients. Comparable on the home ECG/monitoring capability but focused on acute and chronic RPM rather than consumer certificates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/zoom_doc
• Facebookfacebook.com/zoomdoc
• LinkedInlinkedin.com/company/zoomdoc

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ZoomDoc Health