LiveGenic
LiveGenic is an AI-powered insurance claims collaboration platform serving insurers, TPAs, MGAs, and repair networks with AI-guided triage, virtual assessments, and automated damage analysis, natively integrated with Guidewire ClaimCenter across four continents.
- Company typePrivate
- Founded2014
- HeadquartersPhiladelphia, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What LiveGenic does
LiveGenic (legal entity Livegenic Inc.) is a Philadelphia-headquartered AI-powered insurance claims collaboration platform founded in 2014 and operating as a wholly-owned subsidiary of Australian parent Wilbur Solutions Pty Ltd. The platform provides end-to-end evidence intelligence across the claims lifecycle — from first notice of loss through triage, virtual assessment, AI-driven damage analysis, and settlement — serving insurers, third-party administrators (TPAs), managing general agents (MGAs), managed repair networks, builders, and adjusters. Its three-step workflow combines AI-Guided Triage (structured photo/video/audio capture with real-time validation), Virtual Assessment (live or offline video inspections with AR measurement and sketching), and AI Analysis & Automation (damage estimation, fraud detection, and scope pre-fill). In 2025 the company launched Wilbur Worx, a multi-agent AI system with ten specialized agents (Triage, Claim Decision, Assessment, Investigation, Finance, Recovery, Compliance, Supply Chain, QA, Complaints Handling) for autonomous claim processing.
The underlying technology is API-first with 100% API coverage, RESTful endpoints, webhook support, and SOC 2 Type II certification. LiveGenic is natively integrated with Guidewire ClaimCenter and listed on the Guidewire Marketplace, providing access to 380+ insurers across 34 countries. It is also embedded in the PRIME Ecosystem and the Wilbur Claims platform. The platform has processed 1M+ claims, 35M+ media artifacts, 17M+ images, and 2.6M+ minutes of video since inception, and currently handles approximately 22K-23K claims per month. The company claims measurable outcomes including 40% reduction in claim cycle time, 65% time savings per claim through self-service triage, 60% fewer physical inspections, and $135K in annual cost savings per mid-size insurer.
LiveGenic operates an enterprise SaaS subscription model with annual billing and quote-based pricing tied to organization size, claim volume, and integration scope. Go-to-market is hybrid: enterprise field sales targeting large insurers and TPAs, embedded distribution through Guidewire Marketplace and the PRIME Ecosystem, OEM/white-label channels for technology partners, and self-service marketplace deployment. The company maintains offices in Philadelphia (HQ) and Sydney (parent company regional HQ), operates across four continents, and serves 55+ named enterprise clients including The Hartford, Assurant, CSAA/AAA, Generali, GuideOne Insurance, MADSKY, and Claim Genius.
LiveGenic firmographics
Firmographics- Name
- LiveGenic
- Legal name
- Livegenic Inc.
- Website
- https://livegenic.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- LiveGenic is an AI-powered insurance claims collaboration platform serving insurers, TPAs, MGAs, and repair networks with AI-guided triage, virtual assessments, and automated damage analysis, natively integrated with Guidewire ClaimCenter across four continents.
- Ownership category
- akta.pro rank
Where LiveGenic is headquartered
LocationHeadquarters
- HQ city
- Philadelphia
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
LiveGenic business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Subscription-based access to Livegenic's claims collaboration platform. Platform features include AI-guided triage, virtual assessments, damage estimation, and lifecycle documentation. Pricing structured per organization or claim volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription - custom pricing based on organization scale and usage |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels7 records
LiveGenic product offering
Product offeringCore offering
LiveGenic provides an AI-powered virtual collaboration platform for insurance claims, structured around the Livegenic AI-Powered Claims Platform. It delivers AI-Guided Triage for structured evidence capture, Virtual Assessment for live and offline video inspections, and AI Analysis & Automation for damage estimation and fraud detection, all packaged under the Wilbur Worx multi-agent workforce offering. The platform is sold primarily to insurers, TPAs, MGAs, insurance builders and adjusters, and technology partners, with native integration into Guidewire ClaimCenter and the PRIME ecosystem.
Product overview
LiveGenic is an AI-powered insurance claims collaboration platform organized as a unified core product with modular capabilities. The platform consists of the Livegenic AI-Powered Claims Platform as the core system, with three integrated workflow modules: AI-Guided Triage for structured evidence collection, Virtual Assessment for video-first inspections, and AI Analysis & Automation for damage estimation and fraud detection. A sub-brand, Wilbur Worx, provides a multi-agent workforce system with specialized agents (Triage, Claim Decision, Assessment, Investigation, Finance, Recovery, Compliance, Supply Chain, QA, and Complaints Handling) for autonomous claim processing. The platform is offered as solution-specific deployments for Insurers/TPAs/MGAs, Insurance Builders & Adjusters, and Technology Partners, all powered by the same underlying technology with API-first architecture and native integrations including Guidewire ClaimCenter, Wilbur, and Prime Ecosystem.
Differentiator
Problem solved
Functional benefit
Brands
- Wilbur Worx - The Agentic Workforce: AI-powered insights and autonomous claim processing capabilities featuring multi-agent workflow including Triage Agent, Claim Decision Agent, Assessment Agent, Investigation Agent, Finance Agent, Recovery Agent, Compliance Agent, Supply Chain Agent, QA Agent, and Complaints Handling Agent.
Products and services
- Livegenic AI-Powered Claims Platform End-to-end AI-powered evidence capture and collaboration platform for insurance claims, covering first notice of loss to closure with guided triage, virtual assessments, AI-powered damage summary, automated estimates, and recommended next steps. Sold to insurers, TPAs, MGAs, insurance builders and adjusters, and technology partners.
- Wilbur Worx - The Agentic Workforce AI-powered agentic workforce product offering autonomous claim processing through multiple specialized AI agents that handle triage, claim decisions, assessment, investigation, finance, recovery, compliance, supply chain, QA, and complaints handling functions for insurers and claims operations.
- Insurer, TPA & MGA Solution
Quantifiable outcome
- 40% faster claim processing - average reduction in cycle time from triage to settlement
- +17 more outcomes
Companies that use LiveGenic
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
LiveGenic technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability12 records
Feature6 records
LiveGenic partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- WilburcoreParent company - A Wilbur Company. Wilbur is an award-winning SaaS platform providing end-to-end claims management, vetted supplier networks, and live video collaboration. Wilbur and Livegenic operate under Wilbur Solutions Pty Ltd, with Livegenic supporting remote inspections and claim assessment workflows.
- GuidewirecoreIndustry platform partner. Native ClaimCenter integration with pre-configured workflows, single sign-on capability, and Marketplace certification. Livegenic is embedded in Guidewire Marketplace enabling seamless deployment. Serves 380+ companies in 34 countries.
- Prime EcosystemcoreEnd-to-end claims ecosystem platform providing seamless integration between insurers, adjusters, and repair networks with AI-powered workflows. Livegenic embedded within ecosystem powering structured evidence capture, AI-driven triage, and live virtual assessments for builders, contractors and suppliers.
- WiprominorGlobal IT consulting and services company delivering seamless claims solutions for enterprise clients. Provides consulting & design, engineering operations, emerging technologies, and sustainable business solutions.
Scale indicators17 records
Recent moves6 records
Expansion highlights5 records
LiveGenic competitors and assessment
Company assessmentBroad incumbents
- CCC Intelligent Solutions: Largest US P&C claims technology platform, offering estimating, workflow, and analytics to insurers, repairers, and OEMs. Direct overlap with Livegenic on AI-enabled claim handling, but operates a much broader software suite across the entire claims value chain.
- Mitchell International: Established P&C claims workflow, estimating, and pharmacy solutions provider serving insurers, repairers, and other claims stakeholders. Comparable to Livegenic in serving claims operations but with a much larger product footprint and longer enterprise tenure.
- Guidewire Software: Core claims management platform on which Livegenic builds its integration, serving the same insurance carrier buyer. While Livegenic is a partner today, Guidewire could expand native virtual inspection capabilities, making it both a channel partner and a potential competitor.
- Solera Holdings: Global provider of digital claims, vehicle lifecycle, and risk management solutions to insurers, repairers, and fleet operators. Competes broadly with Livegenic in P&C claims digitization but at much greater scale and scope.
- Verisk: Data analytics and risk-assessment provider for insurance, including claims solutions. Comparable in serving insurers with mission-critical workflow and analytics, though Verisk's scope spans underwriting to claims rather than focusing on claims collaboration.
- CoreLogic (Insurance Solutions): Property data, analytics, and workflow solutions serving mortgage, real estate, and insurance, including claims estimation and property insights. Comparable as an enterprise data-driven claims workflow vendor but with a much wider property data portfolio.
Direct peers
- Snapsheet: Virtual appraisal and claims management platform enabling remote inspections and AI-assisted damage estimation for P&C insurers. Closest direct competitor to Livegenic's virtual assessment and self-service triage offering for auto and property claims.
- Tractable: AI computer vision company specializing in visual damage assessment for auto and property insurance claims. Overlaps directly with Livegenic's AI damage summary and estimation capabilities and competes for similar insurer customers.
- Claim Genius: AI-powered auto damage estimation platform partnered with Livegenic via joint solution. A directly comparable AI-first claims inspection vendor targeting similar auto carrier customers, illustrating the adjacent peer set Livegenic competes and partners with.
Emerging players
- Plnar: Self-service virtual claims platform enabling policyholders to capture guided photo evidence for property claims. Overlaps directly with Livegenic's AI-Guided Triage and self-service triage capabilities for the property insurance segment.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
LiveGenic social profiles
Digital presenceLiveGenic compliance and trust
Trust signalCompliance1 record
LiveGenic financial estimates
Financial estimateRevenue estimate
Valuation estimate
LiveGenic leadership team
Management profileNumber of profiles
Profiles5 records
LiveGenic funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
LiveGenic M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about LiveGenic
What does LiveGenic do?
LiveGenic provides an AI-powered virtual collaboration platform for insurance claims, structured around the Livegenic AI-Powered Claims Platform. It delivers AI-Guided Triage for structured evidence capture, Virtual Assessment for live and offline video inspections, and AI Analysis & Automation for damage estimation and fraud detection, all packaged under the Wilbur Worx multi-agent workforce offering. The platform is sold primarily to insurers, TPAs, MGAs, insurance builders and adjusters, and technology partners, with native integration into Guidewire ClaimCenter and the PRIME ecosystem.
Is LiveGenic a public or private company?
LiveGenic is a private company. It is classified as corporate owned and is currently operating.
When was LiveGenic founded?
LiveGenic was founded in 2014. It employs 11 to 50 people.
Where is LiveGenic based?
LiveGenic is headquartered in Philadelphia, United States, in the North America region.
How does LiveGenic make money?
One revenue line is on record: saaS Platform Subscription.
Who are LiveGenic's main competitors?
Broad incumbents on record are CCC Intelligent Solutions, Mitchell International, Guidewire Software, Solera Holdings, Verisk and CoreLogic (Insurance Solutions). Direct peers are Snapsheet, Tractable and Claim Genius. Plnar is listed as an emerging player.
Does LiveGenic have an API?
Yes. API-first architecture with RESTful APIs, webhook support, real-time sync, and custom connectors. Enables seamless connectivity with claims management systems including Guidewire ClaimCenter and Wilbur Claims, with automated data sync and dynamic case management.