Cogito
- Company typePrivate
- Founded2007
- HeadquartersBoston, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Cogito firmographics
Firmographics- Name
- Cogito
- Legal name
- Cogito
- Website
- https://cogitocorp.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Cogito industry classification
Industry- Product category
- Contact Center AI Software
- NAICS
- Computer Systems Design Services (541512), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ)
Keywords
Where Cogito is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Cogito business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Software Licensing: Cogito operates as an enterprise SaaS platform providing AI-powered contact center solutions. The revenue model is subscription-based, sold to enterprise contact centers with recurring annual contracts. Post-acquisition by Verint, the technology is integrated into Verint's customer engagement platform and sold alongside other automation and analytics solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise licensing with custom pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels4 records
Cogito product offering
Product offeringCore offering
Cogito provides AI-powered real-time coaching and experience scoring solutions for enterprise contact centers. Its technology uses emotion AI and conversation intelligence to analyze customer-agent interactions, delivering in-the-moment guidance to agents and producing CX/EX scores for every call. The platform is now integrated into Verint's customer engagement portfolio as Verint CX/EX Scoring Bot, Verint Coaching Bot, and Verint Agent Copilot Bots.
Product overview
Cogito, now integrated into Verint's open customer engagement platform, operates as a portfolio of AI-powered contact center solutions comprising the Verint CX/EX Scoring Bot for real-time experience measurement, the Verint Coaching Bot for in-the-moment agent guidance, and Verint Agent Copilot Bots for workflow automation. These products leverage emotion AI and conversation intelligence to improve both customer experience and employee experience in contact center operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Verint CX/EX Scoring Bot
- Verint Coaching Bot
Quantifiable outcome
- $79M in Benefits
- +3 more outcomes
Companies that use Cogito
Customer profileNamed customers4 records
Segments2 records
Ideal customer profiles1 record
Cogito technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature4 records
Cogito partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- VerintcoreVerint acquired Cogito in October 2024 as a strategic acquisition to enhance its AI capabilities in the contact center and emotion AI market. The acquisition integrated Cogito's real-time coaching technology into Verint's customer engagement platform, now marketed as Verint CX/EX Scoring Bot and Verint Coaching Bot. Cogito operates as a brand under Verint's portfolio, with the technology serving as a core differentiator in Verint's AI-powered customer experience and employee experience solutions.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Cogito competitors and assessment
Company assessmentEmerging players
- Observe.AI: Observe.AI is a conversation intelligence platform for contact centers offering real-time agent coaching, quality monitoring, and CX analytics. It is a more direct competitor to Cogito's emotion and conversation AI capabilities than the broader WFM players.
- Cresta: Cresta provides real-time AI coaching and agent assist for contact centers, directly competing with Cogito's Coaching Bot. It is an emerging pure-play in the agent coaching space with similar technology approach but smaller enterprise footprint.
- Balto: Balto offers real-time AI agent coaching for contact centers with a focus on conversational guidance during live calls. It is a smaller, emerging direct competitor to Cogito's Coaching Bot with comparable technology but narrower deployment scale.
Direct peers
- Genesys: Genesys is a major cloud contact center platform with AI-powered agent assist, workforce engagement, and customer journey analytics. It directly competes with Verint/Cogito in enterprise contact center AI deployments and serves similar Fortune 500 customer profiles.
- NICE Ltd. NICE is a leading contact center analytics and AI vendor offering real-time agent guidance, interaction analytics, and workforce engagement. It competes directly with Cogito's emotion AI coaching capabilities and has broader scale across enterprise contact centers.
- Five9: Five9 is a cloud contact center provider that has been expanding into AI-driven agent assistance and real-time coaching. It is a Verint partner (referenced in Verint's case studies) and a competitor in the broader contact center AI solutions market.
- Calabrio (Verint): Calabrio, now part of Verint (as noted in the website header), is a workforce engagement management and analytics platform that has been integrated into Verint alongside Cogito. It directly competes with Cogito's analytics capabilities within Verint's broader product portfolio.
- CallMiner: CallMiner is a conversation analytics platform that analyzes customer-agent interactions for emotion, sentiment, and behavioral insights. It overlaps significantly with Cogito's CX/EX scoring capabilities and serves the same enterprise contact center buyer.
- Talkdesk: Talkdesk is a cloud contact center platform with AI-powered agent assist, workforce engagement, and CX analytics capabilities. It competes directly with Verint/Cogito in mid-market and enterprise contact center AI deployments.
Broad incumbents
- Microsoft (Dynamics 365 Customer Service): Microsoft Dynamics 365 Customer Service and Azure AI services include conversational AI, sentiment analysis, and agent assist capabilities that compete with Cogito at the platform level. As a broad incumbent, Microsoft offers emotion AI as part of a much larger enterprise software portfolio rather than as a specialized contact center solution.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Cogito social profiles
Digital presenceCogito financial estimates
Financial estimateRevenue estimate
Valuation estimate
Cogito leadership team
Management profileNumber of profiles
Profiles11 records
Cogito funding detail
Funding detailFunding overview
Funding rounds12 records
Investors22 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Cogito M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Cogito
What does Cogito do?
Cogito provides AI-powered real-time coaching and experience scoring solutions for enterprise contact centers. Its technology uses emotion AI and conversation intelligence to analyze customer-agent interactions, delivering in-the-moment guidance to agents and producing CX/EX scores for every call. The platform is now integrated into Verint's customer engagement portfolio as Verint CX/EX Scoring Bot, Verint Coaching Bot, and Verint Agent Copilot Bots.
Is Cogito a public or private company?
Cogito is a private company. It is classified as corporate owned and is currently acquired.
When was Cogito founded?
Cogito was founded in 2007. It employs 101 to 250 people.
Where is Cogito based?
Cogito is headquartered in Boston, United States, in the North America region.
How does Cogito make money?
One revenue line is on record: enterprise Software Licensing.
Who are Cogito's main competitors?
Emerging players on record are Observe.AI, Cresta and Balto. Direct peers are Genesys, NICE Ltd., Five9, Calabrio (Verint), CallMiner and Talkdesk. Microsoft (Dynamics 365 Customer Service) is listed as a broad incumbent.
Does Cogito have an API?
No public API is recorded for Cogito.
What industry is Cogito in?
Cogito's product category is Contact Center AI Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist). Its NAICS code is 541512 and its SIC code is 7372.