Conntac
Conntac is a German SaaS company providing white-label self-service and field-service management apps that help DACH internet providers, network operators, and utilities reduce support costs and resolve customer connectivity issues independently.
- Company typePrivate
- Founded2016
- HeadquartersAugsburg, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Conntac does
Conntac GmbH is a German software company founded in 2016 and headquartered in Augsburg that operates an All-In-One service platform for technical customer support at internet service providers, network operators, and municipal utilities (Stadtwerke) in the DACH region. The platform consists of two core products delivered as white-label smartphone applications under each customer's brand: MyProvider, a consumer-facing self-service app for router setup, WiFi optimization, and connectivity troubleshooting that reports 80% independent issue resolution and up to 70% reduction in average handling time; and Entry, a field-service management tool for technicians with paperless access control and real-time status tracking. Both are supported by the Conntac Dashboard, a centralized console that gives service agents and managers real-time visibility into customer cases and network diagnostics across DSL, fiber, and cable environments. The platform is multi-vendor, GDPR-compliant, hosted in Germany, and compliant with the German Accessibility Strengthening Act (BFSG).
The company monetizes via enterprise SaaS subscriptions with quote-based, multi-year contracts, sold primarily through direct enterprise sales supplemented by partner referrals via industry associations (BREKO, Buglas, OFAA) and a co-selling relationship with European broadband hardware vendor Genexis. The customer base spans approximately 10 named ISPs and utilities, including Telefónica/o2, Hutchison Drei Austria, Deutsche Glasfaser, NetCom BW, M-net, htp, TNG, DNSNET, SWU, and COSYS, with the November 2025 Drei RouterAssistant deployment marking entry into Austria. The leadership team is founder-led, with Dr. Michael Faath and Benjamin Wöhrl as Managing Directors alongside CTO Christoph Keller and Innovation Manager Rolf Winter. Conntac has raised disclosed funding from EXIST, Wayra, Bayern Kapital, Basinghall Partners, and ZAKA VC, and has held the kununu Top Company seal for five consecutive years (2022–2026).
Conntac firmographics
Firmographics- Name
- Conntac
- Legal name
- Conntac GmbH
- Website
- https://conntac.net
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Conntac is a German SaaS company providing white-label self-service and field-service management apps that help DACH internet providers, network operators, and utilities reduce support costs and resolve customer connectivity issues independently.
- Ownership category
- akta.pro rank
Conntac industry classification
Industry- Product category
- Telecom Customer Support Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
Keywords
Where Conntac is headquartered
LocationHeadquarters
- HQ city
- Augsburg
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Conntac business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Subscription: Conntac operates as a SaaS company providing its service platform on a subscription basis to internet providers, network operators, and Stadtwerke. Pricing is delivered via white-label OEM apps branded to each customer, with revenue derived from platform access and support services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise SaaS — negotiated per customer |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
Conntac product offering
Product offeringCore offering
Conntac provides an All-In-One Service Platform for technical support designed specifically for internet providers, network operators, and municipal utilities (Stadtwerke) in the DACH region. The platform combines a smartphone self-service app for end customers (MyProvider), a field-service management solution (Entry), and a central admin dashboard that enables service staff to monitor, diagnose, and resolve broadband and connectivity issues across multiple device vendors.
Product overview
Conntac is a software company offering an All-In-One Service Platform for technical support, specifically designed for internet providers, network operators, and utilities. The platform consists of two main products: MyProvider (customer self-service solution for end consumers) and Entry (field-service management solution for technicians). Both products are supported by the Conntac Dashboard for service employees and managers. MyProvider includes multiple functional modules such as setup wizard, problem solving, WiFi optimization, speedtest, router configuration, customer portal, ticketing, outage reporting, contact channels, marketing channel, camera scan, and WiFi device setup. The solutions are available as smartphone apps for consumers and professionals, with cloud-based processing and GDPR-compliant data handling. The company operates on a Software-as-a-Service model with white-labeling options for ISPs.
Differentiator
Problem solved
Functional benefit
Brands
- MyProvider: The leading customer self-service solution for internet service providers. Includes smartphone app for end customers and Conntac Dashboard for service employees, enabling guided setup, troubleshooting, WiFi optimization, and direct connection to customer service.
- Entry
Products and services
- MyProvider
- Entry
- Conntac Dashboard
Quantifiable outcome
- 80% of customers resolve technical issues independently via self-service
- +2 more outcomes
Companies that use Conntac
Customer profileNamed customers10 records
Segments3 records
Ideal customer profiles2 records
Conntac technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature5 records
Conntac partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- BREKO Einkaufsgemeinschaft eGcoreBREKO eG named Conntac 'Partner of the Month August 2025', recognizing Conntac as a software provider for internet providers, network operators, and Stadtwerke in Germany. BREKO provides a commercial platform for network operators and Stadtwerke to strengthen competitiveness in fiber expansion. Conntac participates as a vendor partner available to BREKO member companies.
- GenexiscoreGenexis, a leading European broadband solutions provider (ONTs, routers, WLAN extenders) headquartered in Stockholm and Eindhoven, partners with Conntac to provide an integrated hardware + software self-service experience. Genexis devices are pre-integrated with Conntac's MyProvider platform, enabling seamless end-customer onboarding and troubleshooting. The partnership enables ISPs to deploy Genexis hardware with Conntac's white-label self-service app.
- BuglasminorBuglas is the German association of network operators that sets impulses for fiber expansion in Germany. Conntac participates as a partner contributing to the digital service ecosystem for Buglas member companies.
- OFAA (Open Fiber Access Alliance)minorOFAA is a network focused on secure, high-performance fiber networks. Conntac participates in OFAA to collaborate on standards and solutions for fiber network service delivery.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Conntac competitors and assessment
Company assessmentDirect peers
- Plume: Plume provides a cloud-based, white-label smart-home and WiFi management platform for ISPs that bundles consumer apps, network diagnostics, and field tools. Like Conntac, it sells software-as-a-service to broadband operators with a focus on end-customer self-service and reducing support costs.
- Calix: Calix's SmartLife managed services and Revenue EDGE platform give broadband ISPs branded consumer apps, network insights, and self-service tools comparable to Conntac's MyProvider. It is a direct peer in the ISP customer-experience layer, though US-centric in scale.
- ServiceMax: ServiceMax is a field service management platform with mobile tools for technicians, work-order management, and asset-centric service. It is directly comparable to Conntac's Entry product for network operators and utilities managing field technicians.
Broad incumbents
- AVM: AVM, the German maker of FRITZ!Box routers, ships its own consumer self-service app and is deeply embedded with DACH ISPs. While primarily a CPE vendor rather than pure SaaS, its first-party app competes for the same ISP end-customer self-service layer Conntac addresses.
- ServiceNow: ServiceNow's Customer Service Management and ITSM suites are widely used by telecoms for ticketing, workflow, and field service. It is a broad incumbent that competes for the same service-center and field-service budgets that Conntac targets with MyProvider and Entry.
- Salesforce (Service Cloud): Salesforce Service Cloud is a global customer-service CRM used by major telcos for case management, knowledge, and omni-channel support. It overlaps with Conntac's ticketing and contact-channel capabilities but is a horizontal platform rather than ISP-specialized.
- Zendesk: Zendesk is a leading customer-support platform with ticketing, self-service portals, and live chat. It competes with Conntac's Contact Channels, Ticketing and Customer Portal modules among ISP and utility service teams, though without Conntac's network-diagnostic specialization.
- Freshworks (Freshdesk): Freshworks Freshdesk provides customer service software with ticketing, self-service, and field-service capabilities (Freshservice). It targets SMB and mid-market customers similar to Conntac's regional ISP base and is positioned as a more affordable alternative to Salesforce/ServiceNow.
- Netcracker Technology: Netcracker provides telecom BSS/OSS suites, including customer experience and care components sold to large operators. It overlaps with Conntac at the ISP customer-service and operations layer, though as part of a much larger end-to-end telecom software portfolio.
Others
- Sinch: Sinch is a CPaaS and conversational AI provider that powers messaging, voice, and contact-center interactions for telecom and enterprise customers. It is adjacent to Conntac's contact-channel and ticketing modules rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Conntac social profiles
Digital presenceConntac compliance and trust
Trust signalCompliance3 records
Conntac financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conntac leadership team
Management profileNumber of profiles
Profiles4 records
Conntac funding detail
Funding detailFunding overview
Funding rounds4 records
Investors5 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conntac M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conntac
What does Conntac do?
Conntac provides an All-In-One Service Platform for technical support designed specifically for internet providers, network operators, and municipal utilities (Stadtwerke) in the DACH region. The platform combines a smartphone self-service app for end customers (MyProvider), a field-service management solution (Entry), and a central admin dashboard that enables service staff to monitor, diagnose, and resolve broadband and connectivity issues across multiple device vendors.
Is Conntac a public or private company?
Conntac is a private company. It is classified as venture growth investor backed and is currently operating.
When was Conntac founded?
Conntac was founded in 2016. It employs 11 to 50 people.
Where is Conntac based?
Conntac is headquartered in Augsburg, Germany, in the Europe region.
How does Conntac make money?
One revenue line is on record: saaS Platform Subscription.
Who are Conntac's main competitors?
Direct peers on record are Plume, Calix and ServiceMax. Broad incumbents are AVM, ServiceNow, Salesforce (Service Cloud), Zendesk, Freshworks (Freshdesk) and Netcracker Technology. Sinch is listed as an others.
Does Conntac have an API?
No public API is recorded for Conntac.
What industry is Conntac in?
Conntac's product category is Telecom Customer Support Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 5182 and its SIC code is 7372.