PROXIMA
Proxima Solutions LLC is a nearshore BPO provider delivering bilingual, AI-augmented managed services and staff augmentation to insurance carriers, financial services firms, and retail businesses from US, Dominican Republic, and Ecuador operations.
- Company typePrivate
- Founded2022
- HeadquartersNiles, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What PROXIMA does
Proxima Solutions LLC (operating as Proxima or Proxima Solves) is a private nearshore business process outsourcing company founded in 2022 and headquartered in the Chicago metropolitan area (Niles, IL), with operational delivery hubs in the Dominican Republic and Ecuador. The company provides dedicated bilingual (English/Spanish) teams to insurance carriers, financial services firms, and retail businesses, delivering functions that include underwriting support, compliance and KYC, billing and collections, claims intake and FNOL, agent and customer support, sales, and back-office operations. It cites a 10,000+ pre-screened Latin American professional pool, a 12% annual staff turnover rate, a 7.9/10 customer NPS, and 300,000+ average monthly calls handled across teams ranging from 5 to 50+ agents.
Proxima's go-to-market is built around three interconnected service lines: Nearshore BPO Services (managed, dedicated teams with SLA-based delivery), Staff Augmentation (Employer of Record-based placement of talent for IT and business roles including prompt engineers, full-stack developers, cloud/data engineers, QA, project managers, and scrum masters), and Automation Solutions (proprietary AI Agents, AI virtual assistants for phone and text, AI virtual mailrooms, automated QA, and structured-data processing automation embedded in BPO workflows). The company is ISO 27001 certified and maintains SOC 2 Type II compliance with the current audit cycle covering 2026-2027. Its revenue model is quote-based managed services contracting on multi-year terms, sold primarily through direct enterprise sales to insurance and financial services buyers, with content marketing and earned media (Benzinga, Business Insider, Yahoo Finance) supporting top-of-funnel demand generation. Proxima is a member of Resolute Global Partners, a SEC-registered investment firm.
PROXIMA firmographics
Firmographics- Name
- PROXIMA
- Legal name
- Proxima Solutions LLC
- Website
- https://proximasolves.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Proxima Solutions LLC is a nearshore BPO provider delivering bilingual, AI-augmented managed services and staff augmentation to insurance carriers, financial services firms, and retail businesses from US, Dominican Republic, and Ecuador operations.
- Ownership category
- akta.pro rank
PROXIMA industry classification
Industry- Product category
- Insurance Business Process Outsourcing (BPO) Services
- NAICS
- Professional Employer Organizations (561330), Office Administrative Services (5611), Administrative and Support Services (561)
- SIC
- Services-Help Supply Services (7363), Services-Computer Programming, Data Processing, Etc. (7370), Insurance Agents, Brokers & Service (6411)
- akta.pro primary industry
- Insurance Claims Intake & FNOL Support (BPAAAFAA)
- akta.pro secondary industry
- Onboarding, Offboarding & Employee Lifecycle Administration (BPACAHAL)
Keywords
Where PROXIMA is headquartered
LocationHeadquarters
- HQ city
- Niles
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
PROXIMA business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed BPO Services: Full-service business process outsourcing providing staffing, operations management, and AI-augmented customer service and sales support for insurance and financial services companies. Revenue generated through contractual managed services agreements with enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise pricing based on scope of services |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
PROXIMA product offering
Product offeringCore offering
PROXIMA provides nearshore business process outsourcing (BPO) and staff augmentation services for insurance carriers, financial institutions, and retail companies, delivering bilingual (English/Spanish) customer service, claims processing, underwriting support, sales, billing/collections, and back-office operations from delivery centers in the Dominican Republic and Ecuador. The offering is augmented by proprietary AI Agents and automation that provide 24/7 omnichannel support and embed AI into BPO workflows at no additional implementation cost. Staff augmentation is delivered through an Employer of Record (EOR) model accessing a pool of over 10,000 pre-screened Latin American professionals across technology and business roles.
Product overview
PROXIMA is a nearshore BPO company offering three interconnected service lines: Nearshore BPO Services (core outsourcing with dedicated bilingual teams for insurance, finance, and retail), Staff Augmentation (flexible talent solutions via Employer of Record model accessing 10,000+ Latin American professionals), and Automation Solutions (proprietary AI Agents and workflow automation integrated into BPO delivery). These services are designed to work together, enabling clients to start with BPO staffing and layer in AI automation at no additional implementation cost, achieving up to 40%+ cost reductions.
Differentiator
Problem solved
Functional benefit
Products and services
- Nearshore BPO Services Enterprise-level nearshore outsourcing solutions for insurance, finance, and retail industries, featuring dedicated bilingual (English/Spanish) teams, tailored SLA-based solutions, and AI-enhanced operations with omnichannel customer support. Coverage spans underwriting, compliance/KYC, billing and collections, order tracking, security surveillance, sales, FNOL (First Notice of Loss), and agent and customer support. Delivered from nearshore hubs in the Dominican Republic and Ecuador.
- Staff Augmentation Flexible IT and business talent solutions enabling companies to scale workforce capacity through Employer of Record (EOR) services, providing access to over 10,000 pre-screened, highly qualified professionals in Latin America across technology and insurance domains. Roles sourced include Prompt Engineers, Project Managers, Scrum Masters, QA Specialists, Full-Stack Developers, Cloud and Data Engineers, Data Entry Specialists, and Remote Assistants.
- Automation Solutions AI-driven automation integrated into BPO workflows, featuring proprietary AI Agents for 24/7 virtual support, automated data processing, AI virtual mailrooms, automated QA, and intelligent workflow optimization to enhance efficiency and reduce operational costs. Delivered to clients at no additional implementation cost.
Quantifiable outcome
- Cost reduction of 50% or more compared to US-based operations
Companies that use PROXIMA
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
PROXIMA technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature1 record
PROXIMA partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Resolute Global PartnerscoreProxima Solutions LLC is a member of Resolute Global Partners, a SEC registered investment firm. This membership provides market visibility and credibility within the financial services and insurance investment community.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
PROXIMA competitors and assessment
Company assessmentBroad incumbents
- Sutherland Global Services: Large private BPO/digital transformation firm with insurance industry expertise and Latin America delivery. Competes with Proxima on enterprise BPO and digital CX transformation engagements.
- Teleperformance: World's largest contact-center/BPO operator with deep insurance and financial services expertise and significant Latin America delivery. Competes with Proxima on enterprise insurance BPO engagements but operates a global, multi-vertical portfolio.
- Foundever (formerly Sitel Group): Large global CX/BPO operator (private equity owned) with insurance and financial services practices and nearshore delivery in Latin America. Comparable service offering to Proxima but at enterprise scale with broader capabilities.
- Hinduja Global Solutions (HGS): Global BPO with insurance CX, claims processing, and digital services, plus nearshore/offshore delivery including Latin America. Comparable in insurance back-office and claims support services.
- Concentrix Corporation: Global Fortune 500 customer experience and BPO operator with a major insurance vertical and extensive nearshore/offshore delivery. Directly comparable as a managed-services competitor in insurance CX and back-office, but at materially larger scale and broader portfolio.
Direct peers
- Alorica: Privately held BPO with significant nearshore delivery across Latin America (Colombia, Mexico, Dominican Republic) and insurance/financial services clients. Direct competitor for Proxima's bilingual nearshore positioning.
- IBEX Limited: Public BPO specializing in nearshore CX delivery from the Dominican Republic, Nicaragua, Honduras, and the Philippines — overlapping Proxima's nearshore Latin America strategy and insurance/financial services verticals.
- StarTek: Public customer experience BPO with major delivery in Colombia, the Philippines, and other nearshore/offshore markets, serving insurance, financial services, and retail clients. Comparable Latin America delivery footprint and insurance vertical.
- TaskUs: Public nearshore/digital BPO with major delivery in the Philippines and Latin America, serving fintech, insurance, and healthcare clients. Directly comparable business model with strong emphasis on AI-augmented CX.
- TTEC Holdings: Public BPO/digital CX company with insurance vertical focus, omnichannel contact centers, and growing AI/automation capabilities. Closely matches Proxima's insurance BPO + AI hybrid proposition at a much larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
PROXIMA social profiles
Digital presencePROXIMA compliance and trust
Trust signalCompliance2 records
PROXIMA financial estimates
Financial estimateRevenue estimate
Valuation estimate
PROXIMA leadership team
Management profileNumber of profiles
Profiles3 records
PROXIMA funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
PROXIMA M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about PROXIMA
What does PROXIMA do?
PROXIMA provides nearshore business process outsourcing (BPO) and staff augmentation services for insurance carriers, financial institutions, and retail companies, delivering bilingual (English/Spanish) customer service, claims processing, underwriting support, sales, billing/collections, and back-office operations from delivery centers in the Dominican Republic and Ecuador. The offering is augmented by proprietary AI Agents and automation that provide 24/7 omnichannel support and embed AI into BPO workflows at no additional implementation cost. Staff augmentation is delivered through an Employer of Record (EOR) model accessing a pool of over 10,000 pre-screened Latin American professionals across technology and business roles.
Is PROXIMA a public or private company?
PROXIMA is a private company. It is classified as venture growth investor backed and is currently operating.
When was PROXIMA founded?
PROXIMA was founded in 2022. It employs 51 to 100 people.
Where is PROXIMA based?
PROXIMA is headquartered in Niles, United States, in the North America region.
How does PROXIMA make money?
One revenue line is on record: managed BPO Services.
Who are PROXIMA's main competitors?
Broad incumbents on record are Sutherland Global Services, Teleperformance, Foundever (formerly Sitel Group), Hinduja Global Solutions (HGS) and Concentrix Corporation. Direct peers are Alorica, IBEX Limited, StarTek, TaskUs and TTEC Holdings.
Does PROXIMA have an API?
No public API is recorded for PROXIMA.
What industry is PROXIMA in?
PROXIMA's product category is Insurance Business Process Outsourcing (BPO) Services. Its primary akta.pro industry code is BPAAAFAA, Insurance Claims Intake & FNOL Support, with a secondary code of BPACAHAL, Onboarding, Offboarding & Employee Lifecycle Administration. Its NAICS code is 561330 and its SIC code is 7363.