agnoStack
agnoStack is a Miami-based SaaS company that provides a Zendesk-native commerce integration platform, connecting customer service workflows with BigCommerce, Shopify, Magento 2, and commercetools to give support agents real-time order, shipping, and payment visibility plus in-ticket refund and order modification capabilities for retail brands.
- Company typePrivate
- Founded2019
- HeadquartersMiami, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What agnoStack does
agnoStack is a Miami-based software company that has built a Zendesk-native commerce integration platform connecting customer service workflows with leading e-commerce backends including BigCommerce, Shopify, Magento 2, and commercetools. Its core product surfaces real-time order history, shipping and payment status, order modification, full and partial refunds, integrated order timelines, and an Orders Watchlist dashboard directly within Zendesk tickets, eliminating context switching for support agents. The company also offers a standalone Shopify Premium for Zendesk plugin with a simplified signup flow and has extended its platform with the CartCollab feature for cart sharing and net-new order creation, and a Zendesk Custom Objects Data Provider for general-purpose data integration.
The business operates on a tiered SaaS subscription model with Starter, Professional, and Enterprise plans, a free trial across all tiers, and custom pricing for deployments exceeding 100 agents or 10 storefronts. Go-to-market combines a product-led growth self-serve motion (direct website signup, Zendesk Marketplace listing, free trials) with a sales-assisted enterprise motion for larger accounts, supported by live demo events and content-driven marketing. Founded in 2019 by Adam Grohs (CEO) with Rob Bowers (CTO), agnoStack has been bootstrapped since a single disclosed $950,000 seed round in September 2019, with a team of fewer than 10 people serving enterprise retail customers such as Pier1, Garrett Popcorn, Le Creuset, Decathlon, Hamilton Beach, NordicWare, and BabyBjorn.
agnoStack firmographics
Firmographics- Name
- agnoStack
- Website
- https://agnostack.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- agnoStack is a Miami-based SaaS company that provides a Zendesk-native commerce integration platform, connecting customer service workflows with BigCommerce, Shopify, Magento 2, and commercetools to give support agents real-time order, shipping, and payment visibility plus in-ticket refund and order modification capabilities for retail brands.
- Ownership category
- akta.pro rank
agnoStack industry classification
Industry- Product category
- Customer Service Integration Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- akta.pro primary industry
- Omnichannel Commerce & Click-and-Collect Platforms (BPAMAGAL)
Keywords
Where agnoStack is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Markets served
agnoStack business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: agnoStack generates revenue through tiered SaaS subscription plans (Starter, Professional, Enterprise) with different feature sets. Pricing is based on plan tier and scales with business size (number of agents, storefronts). The Shopify Premium standalone plugin provides additional revenue stream with easier onboarding.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter Plan - Entry-level commerce integration for small support teams |
| Subscription | Monthly | Professional Plan - Mid-tier with advanced features |
| Subscription | Monthly | Enterprise Plan - Full-featured solution for large deployments |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
agnoStack product offering
Product offeringCore offering
agnoStack is a Zendesk-native commerce integration platform that connects customer service workflows with leading e-commerce platforms (BigCommerce, Shopify, Magento 2, commercetools). It enables support agents to access real-time order history, view shipping and payment status, modify orders, process refunds, and collaborate on carts without leaving Zendesk. The solution is sold as tiered SaaS subscriptions (Starter, Professional, Enterprise) plus a standalone Shopify Premium plugin.
Product overview
agnoStack is a commerce integration platform that provides a unified product portfolio centered on the agnoStack Commerce Platform. The core platform integrates leading e-commerce platforms (BigCommerce, commercetools, Magento 2, and Shopify) with Zendesk customer service, enabling support agents to access order history, shipping status, and payment information without leaving Zendesk. The portfolio includes the standalone Shopify Premium for Zendesk plugin with dedicated signup, the CartCollab feature for order collaboration, and three pricing tiers (Starter, Professional, Enterprise) that progressively unlock additional features and capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- agnoStack Commerce Platform Primary commerce integration product that connects Zendesk customer service with BigCommerce, commercetools, Magento 2, and Shopify storefronts, providing real-time order history, shipping and payment status, order modifications, refunds, and an integrated order timeline within Zendesk tickets. Targeted at retail and e-commerce brands using Zendesk.
- Shopify Premium for Zendesk Standalone Zendesk plugin from agnoStack offering premium Shopify integration with a simplified signup, customer search by email/name/phone, order pinning, real-time shipping and payment status, full, item-level, and partial refunds, fast order history search and filtering, and detailed customer insights.
- Zendesk Custom Objects Data Provider Extends the agnoStack Commerce Platform with a Data Provider for Zendesk Custom Objects, allowing brands to integrate any custom data into their Zendesk-based support workflows via the agnoStack integration.
Quantifiable outcome
- Response time improvements through instant order data access
- +2 more outcomes
Companies that use agnoStack
Customer profileNamed customers7 records
Segments2 records
Ideal customer profiles2 records
agnoStack technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature9 records
agnoStack partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- BigCommercecoreBigCommerce is one of the four supported commerce platforms integrated with agnoStack's Zendesk commerce solution. The integration enables real-time order synchronization, customer data access, and order management capabilities directly within Zendesk for BigCommerce merchants.
- ShopifycoreShopify is supported through both the main agnoStack Commerce application and a dedicated Shopify Premium standalone plugin that provides additional functionality with an easier signup and setup process. The Shopify Premium integration supports customer search by email, name, or phone number, order pinning, shipping updates, payment status, and refund processing.
- Magento 2coreMagento 2 is one of the commerce platforms integrated with agnoStack's Zendesk commerce solution, enabling order history access, real-time status updates, and order management for Magento merchants using Zendesk.
- commercetoolscorecommercetools is one of the four supported commerce platforms integrated with agnoStack's Zendesk commerce solution, enabling commerce-first support capabilities for commercetools merchants.
- ZendeskcoreagnoStack is built as a native Zendesk application that integrates commerce data (orders, shipping, payments) directly into the Zendesk support interface. The company recently extended its integration through Zendesk Custom Objects, enabling customers to integrate any custom data into their support workflows.
Scale indicators2 records
Recent moves6 records
Expansion highlights6 records
agnoStack competitors and assessment
Company assessmentEmerging players
- ChannelEngine: Integration platform focused on commerce marketplace and ERP connectivity; overlaps with agnoStack's commerce data-layer integration thesis, though more oriented to marketplace listing than support workflows.
Direct peers
- Kustomer: CRM-native customer service platform with built-in commerce data, order management, and workflow automation — competing for the same agent-desktop-with-commerce-data wedge that agnoStack serves inside Zendesk.
- Celigo: iPaaS provider with pre-built commerce-to-service integrations (including Zendesk connectors), overlapping with agnoStack at the integration layer for retail brands syncing order data into support systems.
- Gorgias: E-commerce-first helpdesk tightly integrated with Shopify, BigCommerce, Magento, and others. Most direct competitor to agnoStack for the commerce-service integration use case within Shopify/Zendesk-adjacent merchants.
- Reamaze: Helpdesk purpose-built for Shopify and BigCommerce merchants, offering order lookup, refunds, and chat inside a unified inbox — directly comparable in functionality and target segment to agnoStack.
- Gladly: Customer service platform centered on a unified customer record that natively ingests commerce/order data, competing for the same agent-side commerce visibility use case that agnoStack addresses via Zendesk.
Broad incumbents
- Zendesk: The host platform agnoStack is built on; offers a broader CX suite (ticketing, messaging, voice) and could ship native commerce integrations that displace third-party layers like agnoStack.
- Salesforce Service Cloud: Enterprise CX suite with deep Commerce Cloud integration, competing for the same retail customer-support budget as agnoStack when brands consolidate onto Salesforce rather than Zendesk-plus-integration.
- Shopify: Largest commerce platform supported by agnoStack and offers native apps/integrations with Zendesk; competes indirectly via own commerce data exposure in the admin and via the Shopify Plus ecosystem.
- Freshworks (Freshdesk): Alternative SMB/mid-market helpdesk vendor with native commerce integrations, competing for the same post-purchase support workflow budget at a broader price point than agnoStack.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
agnoStack social profiles
Digital presenceagnoStack financial estimates
Financial estimateRevenue estimate
Valuation estimate
agnoStack leadership team
Management profileNumber of profiles
Profiles2 records
agnoStack funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
agnoStack M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about agnoStack
What does agnoStack do?
agnoStack is a Zendesk-native commerce integration platform that connects customer service workflows with leading e-commerce platforms (BigCommerce, Shopify, Magento 2, commercetools). It enables support agents to access real-time order history, view shipping and payment status, modify orders, process refunds, and collaborate on carts without leaving Zendesk. The solution is sold as tiered SaaS subscriptions (Starter, Professional, Enterprise) plus a standalone Shopify Premium plugin.
When was agnoStack founded?
agnoStack was founded in 2019. It employs 1 to 10 people.
Where is agnoStack based?
agnoStack is headquartered in Miami, United States, in the North America region.
How does agnoStack make money?
One revenue line is on record: saaS Subscription.
Who are agnoStack's main competitors?
ChannelEngine is listed as an emerging player. Direct peers are Kustomer, Celigo, Gorgias, Reamaze and Gladly. Broad incumbents are Zendesk, Salesforce Service Cloud, Shopify and Freshworks (Freshdesk).
Does agnoStack have an API?
No public API is recorded for agnoStack.
What industry is agnoStack in?
agnoStack's product category is Customer Service Integration Software. Its primary akta.pro industry code is BPAMAGAL, Omnichannel Commerce & Click-and-Collect Platforms. Its NAICS code is 5182.