Monscierge

What Monscierge does

Monscierge is a privately held software company, founded in 2009 and headquartered in Edmond, Oklahoma, that provides a unified SaaS platform called the Experience Engine for the hospitality, vacation rental, and healthcare industries. The platform unifies four product surfaces: in-room Apple TV for Hospitality with secure erase/reset and live TV integration; digital signage comprising Connect Lobby (interactive touchscreen lobby displays) and Connect Meetings (event and conference room signage); Connect Messaging, a guest communication suite including SMS, Pre-Check, Digital Directory, and Connect Staff; and hardware accessories such as the Hospitality Remote and an Apple TV-compatible Healthcare Pillow Speaker. The technology is built on the Apple ecosystem with Jamf MDM, Microsoft Azure/.NET infrastructure, and Opera-certified PMS integrations to Oracle, Hapi, and Amadeus (Delphi/HotSOS), with support for 26+ languages across deployments in 45+ countries.

The company generates revenue through three streams: recurring software subscriptions priced at $79-$199 per property per month (Connect Messaging, Connect Meetings, Connect Lobby) and $20 per TV per month for Apple TV for Healthcare; hardware sales through both a direct e-commerce store and bundled deployments; and professional services for setup, installation, and design. Standard subscription terms are 36 months with automatic one-year renewals and buy-out cancellation clauses, which produces high revenue visibility but limits flexibility for buyers. Monscierge sells primarily through an enterprise field sales motion targeting hotel chains, healthcare systems, and vacation rental operators, supplemented by inside sales for mid-market properties. The customer base of 500+ properties includes enterprise accounts such as Accor's Novotel (400+ hotels globally), Diamond Resorts International (300+ properties in 43 countries), Hyatt Regency Bellevue, and American Airlines' DFW Training Center, alongside healthcare deployments including American Cancer Society Hope Lodge.

The company is led by CEO Marcus Robinson, with VPs of Business Solutions, Design, and Sales, a CFO/COO (Patrick Spratt), and an EMEA Managing Director (Liam Walsh) supporting the London office. Monscierge has won the HotelTechReport Digital Signage award in 2020, 2021, and 2022, and the Hospitality TV award in 2021, and holds patented technology underlying the Experience Engine. To date it has raised approximately $6.5M across two disclosed funding rounds in 2014 and 2016, and operates without any identified parent company or institutional lead investor.

Name

Monscierge

Legal name

Monscierge USA, LLC

Website

https://monscierge.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

51–100 employees

Short description

Monscierge is a private Oklahoma-based software company that provides a unified Apple-centric SaaS platform for hotels, vacation rentals, and healthcare facilities, combining in-room TV, digital signage, and guest messaging, deployed across 500+ properties in 45+ countries.

Ownership category

akta.pro rank

Product category

Hospitality Technology Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Information (51)

SIC

Services-Prepackaged Software (7372), Household Audio & Video Equipment (3651)

akta.pro primary industry

Enterprise/Creator Video Hosting & OTT SaaS Platforms (MPACAAAL)

akta.pro secondary industry

Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)

Keywords

• Hospitality software platform
• Guest experience technology
• Digital signage solutions
• Hotel TV streaming
• Guest messaging platform

Headquarters

HQ city

Oklahoma City

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. Software Subscriptions: Core SaaS subscription revenue from Connect platform products including Connect Lobby ($199/mo), Connect Meetings ($99/mo), and Connect Messaging ($79/mo). Healthcare Apple TV at $20/mo. Standard 36-month subscription terms with automatic renewal for one-year periods.
2. Hardware Sales: Sale of Apple TV hardware, hospitality remotes ($30), pillow speakers, digital signage displays (32", 43", 55" screens), and mounts. Hardware pricing separate from subscription.
3. Professional Services: Setup, implementation, installation, site survey, design consultation, and revenue review services. These services are ineligible for return/refund.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Monscierge provides an integrated SaaS platform called the Experience Engine for hospitality and healthcare properties. Core offerings include Apple TV for Hospitality (streaming in-room TV with property information and local recommendations), Digital Signage (Connect Lobby interactive displays and Connect Meetings conference signage), and Connect Messaging (two-way SMS guest communication, Pre-Check, Digital Directory, and Connect Staff). The platform also includes Apple TV for Healthcare for patient entertainment and communication.

Product overview

Monscierge provides an award-winning unified SaaS platform for hospitality and healthcare brands called the Experience Engine. The platform connects and communicates with guests across multiple digital touchpoints. Core products include Apple TV for Hospitality (streaming TV solution), Digital Signage (Connect Lobby interactive displays and Connect Meetings event signage), and Connect Messaging (guest communication platform). The platform is modular with add-on modules including Connect Staff (service request management), Digital Directory (digital compendium), Guest Pre-Check (automated check-in), Streaming TV (live TV integration), and Virtual Mini-Bar (revenue-generating experiences). Hardware offerings include the Hospitality Remote and Healthcare Pillow Speaker. Solutions target Hotels & Rentals and Healthcare & Long-Term Care verticals, with PMS integrations to Oracle Opera, Hapi, and Amadeus systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Apple TV for Hospitality Streaming hospitality TV platform that lets hotels, resorts, and short-term rental properties deploy Apple TV hardware in rooms, giving guests access to streaming apps, live TV, property information, curated local recommendations, on-site events, upsells, and a secure erase/reset between stays.
• Digital Signage Interactive and conference room digital signage platform for hotel lobbies and meeting spaces, providing property information, local recommendations, weather, advertising, multilingual support (26+ languages), and meeting/event scheduling displays.
• Connect Messaging Complete guest messaging and information platform that enables staff to communicate with guests via SMS before, during, or after a stay, with two-way communication, Pre-Check, Digital Directory, and Connect Staff modules; no app download required.
• Apple TV for Healthcare In-room entertainment and communication solution for hospitals and clinics, providing patient entertainment, hospital information, patient requests, and nurse call integration with a healthcare-specific pillow speaker/call light remote.
• Hospitality Remote Replacement remote control built for Apple TV in hospitality settings, compatible with most standard TVs, powered by two AAA batteries, and available with extensive branding options. Priced at $30 per unit.
• Healthcare Pillow Speaker Apple TV-compatible pillow speaker and call light remote built for healthcare, integrating with virtually any nurse call and pillow speaker system; designed to be durable and easy to clean for infection control.

Quantifiable outcome

• Front desk waiting times reduced by 20% or more
• +4 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability3 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core, flagship and minor.

• ApplecoreTechnology or IntegrationEnterprise partnership bringing Apple TV for Hospitality to hospitality properties. Monscierge has brought enterprise-ready improvements to Apple TV and MDM across the Apple ecosystem.
• MicrosoftflagshipStrategic or Co-development PartnerMicrosoft deems Monscierge a disruptive innovator and developer of next-generation systems. Monscierge Connect platform built with Microsoft technology including Silverlight, .NET, Azure, and Bing services.
• OraclecoreTechnology or IntegrationCertified Partner of Opera by Oracle. Opera-certified PMS integration for automated guest messaging and erase/reset functionality.
• JamfcoreTechnology or IntegrationPartnership to bring personalized and secure guest experiences to Apple TV through MDM management integration.
• CDWminorChannel Partner/ Reseller/ DistributorExperts in providing shipping and hardware distribution around the world.
• Cornell UniversityminorStrategic or Co-development PartnerTeamed with Cornell Center for Hospitality Research to study data collected from hospitality technology solutions. GE Crotonville campus participated in Intel-sponsored mobile research project.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Sonifi Solutions: Long-standing incumbent in hospitality entertainment and in-room TV, providing interactive content and connectivity to hotels globally. Directly comparable to Monscierge's Apple TV for Hospitality and digital signage offerings for hotel chains.
• Kipsu: Real-time guest messaging platform purpose-built for hotels, enabling SMS, WhatsApp, and in-app communication with staff. Directly competes with Monscierge's Connect Messaging and Pre-Check modules for guest communication budgets.
• Hotel Internet Services (HIS): Provider of guest Wi-Fi, in-room entertainment, and digital signage for hotels and resorts. Overlaps with Monscierge's connectivity-adjacent digital signage and TV offerings for the same hospitality buyer.
• ALICE (Actabl): Hotel operations and staff collaboration platform covering task management, guest requests, and messaging. Overlaps with Monscierge's Connect Staff and service-request workflows for hotel operations teams.
• BeyondTV (RoomNet): Hotel streaming TV platform offering cast-to-TV, BYOD content, and remote management for in-room entertainment. Competes head-to-head with Monscierge's Apple TV for Hospitality for the same hotel streaming RFPs.
• Whistle (a Cloudbeds company): Guest messaging and digital concierge platform for hotels, integrated with PMS systems. Closest direct competitor to Monscierge's Connect Messaging suite in the same enterprise hospitality messaging category.
• Enplug: Cloud-based digital signage platform deployed across corporate, hospitality, and retail venues. Direct competitor in the same Connect Lobby / digital signage category for hotels and lobbies.

Emerging players

• Volara: Voice-based guest engagement and concierge platform integrated with hotel room devices and assistants. Adjacent competitor emerging as an alternative channel for the same digital concierge and pre-check use cases Monscierge serves.

Broad incumbents

• Mews: Cloud-native PMS and hospitality platform expanding into guest experience, payments, and integrations. Broader competitor whose growing guest-facing modules increasingly overlap with Monscierge's Connect Messaging and digital directory capabilities.
• Shiji Group: Global hospitality technology platform offering PMS, POS, guest experience, and back-office solutions for hotels and chains. Broader incumbent whose guest-experience layers overlap with Monscierge's messaging and in-room offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/Monscierge
• YouTubevimeo.com/monscierge
• Facebookfacebook.com/Monscierge
• LinkedInlinkedin.com/company/monscierge
• Instagraminstagram.com/monscierge

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Monscierge