Volara
Volara provides voice-first audience engagement software for hospitality, senior living, healthcare, and corporate properties, running on Amazon Echo and Josh.ai hardware. The platform is sold as a subscription through Uniguest's enterprise sales force and channel partner network.
- Company typePrivate
- Founded2016
- HeadquartersNew York, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Volara does
Volara is a voice-first audience engagement software platform that provides customized voice-based experiences for physical properties in the hospitality, senior living, healthcare, and corporate sectors. The platform runs on consumer smart speaker hardware, primarily Amazon Echo (Alexa) and Josh.ai, and is centrally managed through the Volara Management System, which enables property managers, creative agencies, and technology integrators to deploy devices, customize voice experiences, and monitor engagement analytics across properties at scale.
The core technology is a software layer sitting on top of commodity voice platforms, providing property-specific voice skills, integration with property management systems, and cross-generational, contactless voice interaction capabilities. Disclosed engagement outcomes include 70% audience engagement with deployed voice assistants, 7+ uses per evening per device, 30% of service requests handled via voice, and 6x usage compared to traditional room phones. The platform is complemented by a hardware partner ecosystem including iHome, Seura, Bittel, Soundwall, and Nonstop.
Volara generates revenue through a subscription-based platform licensing model with quote-based custom enterprise pricing on annual billing terms. Go-to-market is executed via Uniguest's enterprise field sales organization and a channel partner network of technology integrators and managed service providers, targeting property operators and enterprise technology decision-makers. The company is very small (1-10 employees), operates as a product line within Uniguest's broader digital engagement portfolio rather than as an independent operating entity, and was previously branded as "Volara Voice Assistant." No material venture funding is disclosed beyond early-stage checks from Newfund (2017) and Silicon Badia (2019), and revenue is not publicly reported.
Volara firmographics
Firmographics- Name
- Volara
- Legal name
- Volara
- Website
- https://volara.io
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Volara provides voice-first audience engagement software for hospitality, senior living, healthcare, and corporate properties, running on Amazon Echo and Josh.ai hardware. The platform is sold as a subscription through Uniguest's enterprise sales force and channel partner network.
- Ownership category
- akta.pro rank
Volara industry classification
Industry- Product category
- Voice Engagement Software
- NAICS
- Agents for Wireless Telecommunications Services (517122)
- SIC
- Radiotelephone Communications (4812)
- akta.pro primary industry
- Voice Assistants & Voice UI (VUI) (HDAAAFAD)
- akta.pro secondary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
Keywords
Where Volara is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
Volara business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Platform Subscription: Software platform licensing model for voice-first engagement, likely subscription-based with enterprise pricing based on property size or device count. Deployed through Uniguest's managed hardware offerings.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Volara product offering
Product offeringCore offering
Volara is a voice-first audience engagement software platform that enables property operators to deploy customized, contactless voice experiences on consumer smart speakers (Amazon Echo, Josh.ai). It is sold primarily to hotels, senior living communities, healthcare facilities, and corporate enterprises, and is centrally managed through the Volara Management System. The platform integrates with property management systems and a partner hardware ecosystem to let guests, residents, and staff issue service requests and access facility information via natural voice commands.
Product overview
Volara is a voice-first audience engagement platform offered by Uniguest, comprising the Volara Voice Assistant as its core product. The platform creates frictionless voice-based experiences for users in hospitality, healthcare, senior living, and other property environments. Volara integrates with hardware platforms including Amazon Echo (Alexa) and Josh.ai, enabling property managers, creative agencies, and technology integrators to deploy memorable voice-based experiences at scale. The platform is managed through the Volara Management System and is supported by an ecosystem of partners including iHome, Nonstop, Seura, Soundwall, Bittel, and others.
Differentiator
Problem solved
Functional benefit
Products and services
- Volara Voice Assistant
- Volara Management System Centralized management console for deploying and operating Volara voice assistants at scale across multiple properties. Enables property managers to customize voice experiences, manage devices, and monitor engagement analytics from a single platform.
Quantifiable outcome
- 70% of audience engages with voice assistant technology when deployed
- +3 more outcomes
Companies that use Volara
Customer profileSegments5 records
Ideal customer profiles5 records
Volara technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature2 records
Volara partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Amazon (Amazon Echo)coreAmazon Echo devices serve as the primary hardware platform for Volara's voice-first engagement software. Integration with Amazon Alexa enables broad voice skill capabilities and consumer-grade voice interaction experience.
- Josh.aicoreJosh.ai provides an alternative voice control platform integrated with Volara, offering enterprise-grade voice control with emphasis on privacy and luxury property deployments.
Scale indicators4 records
Recent moves6 records
Expansion highlights4 records
Volara competitors and assessment
Company assessmentDirect peers
- SONIFI Solutions: Hospitality technology provider offering in-room entertainment, connectivity, and guest engagement solutions. Competes with Volara for the same hotel technology budget and integration channels.
- Josh.ai: Provides custom voice control for smart homes and luxury properties with a focus on privacy and premium deployments. Volara integrates Josh.ai as a hardware partner while competing in adjacent voice-first property experiences.
- SoundHound for Business: Offers voice AI for restaurants, hospitality, and drive-thru. Directly competes with Volara in deploying vertical-specific voice assistants in commercial properties using proprietary speech recognition.
- Angie Hospitality: Voice assistant purpose-built for hotels providing in-room concierge, service requests, and contactless engagement. Closest direct competitor to Volara in the hotel voice assistant category.
Emerging players
- Kore.ai: Enterprise conversational AI platform with vertical-specific virtual assistants. Competes with Volara in enabling custom voice-based experiences for enterprise customers.
- Presto Automation: Voice AI and automation for restaurant and hospitality drive-thru operations. Comparable vertical focus on hospitality voice automation with overlapping but distinct use cases.
Broad incumbents
- Five9: Cloud contact center platform with intelligent voice automation. Represents a larger incumbent in voice-based customer engagement that increasingly overlaps with enterprise voice assistant use cases.
- Cresta: Conversational AI for contact centers and customer experience. Comparable AI-driven voice engagement layer with broader customer service focus than Volara's property-centric model.
- Google Assistant for Enterprise: Google's voice AI infrastructure available across enterprise and consumer hardware. A broad incumbent whose continued improvement in conversational AI raises the baseline for specialized platforms like Volara.
- Amazon Alexa for Hospitality: Amazon's native voice assistant offering for hotels and short-term rentals. Represents the platform-level incumbent that Volara builds on top of and competes against as Amazon expands native hospitality features.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Volara social profiles
Digital presenceVolara financial estimates
Financial estimateRevenue estimate
Valuation estimate
Volara leadership team
Management profileNumber of profiles
Profiles2 records
Volara funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Volara M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Volara
What does Volara do?
Volara is a voice-first audience engagement software platform that enables property operators to deploy customized, contactless voice experiences on consumer smart speakers (Amazon Echo, Josh.ai). It is sold primarily to hotels, senior living communities, healthcare facilities, and corporate enterprises, and is centrally managed through the Volara Management System. The platform integrates with property management systems and a partner hardware ecosystem to let guests, residents, and staff issue service requests and access facility information via natural voice commands.
Is Volara a public or private company?
Volara is a private company. It is classified as corporate owned and is currently operating.
When was Volara founded?
Volara was founded in 2016. It employs 1 to 10 people.
Where is Volara based?
Volara is headquartered in New York, United States, in the North America region.
How does Volara make money?
One revenue line is on record: platform Subscription.
Who are Volara's main competitors?
Direct peers on record are SONIFI Solutions, Josh.ai, SoundHound for Business and Angie Hospitality. Emerging players are Kore.ai and Presto Automation. Broad incumbents are Five9, Cresta, Google Assistant for Enterprise and Amazon Alexa for Hospitality.
Does Volara have an API?
No public API is recorded for Volara.
What industry is Volara in?
Volara's product category is Voice Engagement Software. Its primary akta.pro industry code is HDAAAFAD, Voice Assistants & Voice UI (VUI), with a secondary code of BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations. Its NAICS code is 517122 and its SIC code is 4812.