Livia Health
Livia Health (Neotech Limited) is a Kenya-based digital health platform operating a multi-app telemedicine and Pharmacy Benefits Management ecosystem, serving patients, doctors, pharmacies, and 18 insurance partners with prescription fulfillment, virtual consultations, and claims management.
- Company typePrivate
- Founded2016
- HeadquartersMombasa, Kenya
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Livia Health does
Livia Health (legal entity Neotech Limited) is a Kenya-based digital health platform operating a multi-app ecosystem that combines telemedicine consultations, prescription management, pharmacy fulfillment, and Pharmacy Benefits Management (PBM). The company serves four interconnected customer segments: Kenyan patients seeking remote healthcare access, licensed doctors using the Livia MD practice management software, pharmacies accessing digital orders via the Livia for Chemists app, and insurance companies leveraging the Livia Insurance PBM module to reduce prescription costs by approximately 33%. Its infrastructure runs on AWS UK with payment processing through MPESA and Flutterwave, and it integrates Google Analytics, Firebase, and biometric facial recognition for identity verification.
The company's revenue model is multi-stream: transaction fees on pharmacy claims processed through the PBM system for insurers (the primary revenue driver), subscription and consultation fees from telemedicine visits, transaction fees from the 400+ partner pharmacy network, and software licensing revenue from white-label deployments via Livia Tech Hub. It distributes through direct-to-consumer mobile apps on Android and iOS and a B2B2C channel where 18 insurance partners recommend the platform to their members. The platform claims 16,000+ registered patients, 2,000+ active doctors, and 400+ pharmacy partners, and holds the first and only PBM registration from Kenya's Pharmacy and Poisons Board (PPB/N/1624), a regulatory positioning that is central to its competitive narrative. Operations are currently confined to Kenya with stated intent to expand regionally.
Livia Health firmographics
Firmographics- Name
- Livia Health
- Legal name
- Neotech Limited
- Website
- https://liviahealth.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Livia Health (Neotech Limited) is a Kenya-based digital health platform operating a multi-app telemedicine and Pharmacy Benefits Management ecosystem, serving patients, doctors, pharmacies, and 18 insurance partners with prescription fulfillment, virtual consultations, and claims management.
- Ownership category
- akta.pro rank
Livia Health industry classification
Industry- Product category
- Digital Health Platform
- NAICS
- Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Offices of Physicians (6211)
- SIC
- Wholesale-Drugs, Proprietaries & Druggists' Sundries (5122), Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored) (HLALACAK)
- akta.pro secondary industries
- Mail-Order Pharmacy & Home Delivery (HLAEAKAF), DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA)
Keywords
Where Livia Health is headquartered
LocationHeadquarters
- HQ city
- Mombasa
- HQ country
- Kenya
- HQ region
- Africa
Offices1 record
Markets served
Livia Health business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Pharmacy Benefits Management Services: Livia Health provides PBM services to insurance companies, helping reduce their prescription costs by approximately 33%. The company generates revenue through transaction fees and service agreements with insurance partners who benefit from cost savings on pharmacy spending.
- Telemedicine Consultations: Patients access virtual consultations with licensed doctors through the Livia Health app. Doctors can submit insurance claims for these consultations.
- Pharmacy Network Services: Over 400 partner pharmacies receive orders through the Livia platform, with the company facilitating prescription fulfillment and drug delivery services.
- White-Label and Software Licensing: Livia offers white-label solutions to hospitals and doctors, customizing apps for specific hospital or doctor names on Android and iOS platforms. Revenue generated through software licensing to healthcare providers.
- Specialty Healthcare Services: Additional services including chronic disease management, mental health consultations, dermatology, pediatric care, and dental care consultations.
Go-to-market motion1 record
Distribution channels7 records
Marketing channels5 records
Livia Health product offering
Product offeringCore offering
Livia Health operates a digital health platform in Kenya combining telemedicine consultations, electronic prescriptions, and drug delivery with the country's first Pharmacy Benefits Management (PBM) system. Patients use the Livia Health mobile app to consult 2,000+ licensed doctors online, receive prescriptions, and obtain medications from 400+ partner pharmacies. Insurance companies use Livia Insurance/PBM to reduce prescription costs by approximately 33%, while hospitals and doctors access practice management software and white-label branded apps via Livia MD and Livia Tech Hub.
Product overview
Livia Health operates as a multi-module digital health platform ecosystem in Kenya, combining telemedicine services with pharmacy benefits management. The core Livia Health App serves as the main patient-facing portal connecting users to over 2000 doctors for online consultations, prescriptions, and medication delivery. This integrates with specialized modules: Livia MD (doctor practice management with electronic diary and Speed RX), Livia Chemist (pharmacy management), Livia Insurance (PBM for insurers reducing costs by 33%), Livia Pharmacy Benefits Management (PBM - first in Kenya), Livia Health ExpressHub (in-pharmacy consultations), and Livia Tech Hub (white-labeling for hospitals). Additional modules include Livia Hospital, Livia Labs, and Livia Imaging. The ecosystem also features a Chronic Disease Management Program (CDMP) with predictive analytics capabilities.
Differentiator
Problem solved
Functional benefit
Brands
- Livia Chemist: Application for pharmacies to receive orders and manage dispensing digitally
- Livia MD
- Livia Insurance
- Livia 360
- Livia Tech Hub
- Livia Health ExpressHub
- Livia Hospital
- Livia Labs
- Livia Imaging
Products and services
- Livia Health App Main patient-facing mobile application enabling Kenyan users to consult doctors online, manage prescriptions, schedule appointments, set medication reminders, and order drugs from 400+ partner pharmacies.
- Livia MD Practice management software and application for licensed doctors that connects them to the Livia ecosystem, providing electronic diary, Speed RX prescription tool, drug index, insurance claims submission, and pharmacy management.
- Livia Chemist Android application for pharmacies and chemists providing a digital online presence to receive orders from Livia Health's 16,000+ registered users, manage inventory, and serve insured patients.
- Livia Insurance Health and pharmacy benefits management platform for insurance companies that reduces prescription costs by approximately 33%, eliminates claims fraud, and manages chronic disease programs.
- Livia Pharmacy Benefits Management (PBM) / Livia 360 First and only Pharmacy Benefits Management system in Kenya, offering prescription refills, cost-saving options, and ensuring timely medication delivery for patients on behalf of insurance partners.
- Livia Health ExpressHub In-pharmacy consultation service providing private rooms within partner pharmacies where patients can consult doctors online for outpatient services, reducing healthcare costs and digitizing pharmacy access.
- Livia Tech Hub White-labeling platform enabling hospitals and doctors to customize and leverage Livia's technology ecosystem with apps branded under their own name for Android and iOS, avoiding custom development.
- Livia Hospital Hospital registration and management platform allowing hospitals to market themselves as part of the Livia Health ecosystem and operate their own branded app as a satellite clinic.
- Livia Labs Lab management module for managing laboratory requests and test results within the Livia Health ecosystem.
- Livia Imaging Imaging services management module for handling imaging requests within the Livia Health platform.
- Chronic Disease Management Program (CDMP) Comprehensive chronic disease management program using health data analytics, predictive outcomes modeling, and personalized treatment plans with coaching and counseling for patients with chronic conditions.
Companies that use Livia Health
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles5 records
Livia Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability5 records
Feature5 records
Livia Health partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core and minor.
- Old Mutual KenyacoreStrategic partnership providing pharmacy benefit management services to Old Mutual Health Insurance clients. Clients enjoy home delivery of prescribed medications and discounted prices. Achieved consistent savings on pharmacy spending over 3 years.
- Britam HealthcorePartnership for Pharmacy Benefit Management as part of Britam's Claims Management strategy. Plans to expand collaboration to telemedicine and chronic disease management.
- Pacis InsurancecoreStrategic partner in running chronic disease program and managing claims costs. PBM program proved cost-saving and improved customer satisfaction through efficient drug delivery.
- Liaison HealthcarecorePartnership empowers Liaison Group clients with convenience in prescription filling, especially for those with chronic illnesses. Clients lead better lives with improved medication access.
- Amazon Web Services (AWS)coreCloud infrastructure provider for hosting, database, VPN, gateway, DNS, and Chime services. Data hosted on AWS servers located in the United Kingdom.
- Google (Analytics, Firebase, Cloud APIs)coreProvides tracking, activity monitoring, push notifications, face recognition, location coordinates, Google Maps, and Places search functionality.
- MPESAcorePayment transaction processing for Kenyan mobile money payments, enabling patients to pay for healthcare services.
- FlutterwavecoreCredit and debit card payment transaction processing for patients using card payments.
- CIC InsuranceminorInsurance partner providing health coverage to members who access Livia Health pharmacy and telemedicine services.
- Madison InsuranceminorInsurance partner for pharmacy benefit management services.
- Jubilee InsuranceminorInsurance partner for pharmacy benefit management services.
- AAR Insurance KenyaminorInsurance partner for pharmacy benefit management and telemedicine services.
- Minet Insurance KenyaminorInsurance partner for pharmacy benefit management services.
- GA Insurance KenyaminorInsurance partner for pharmacy benefit management services.
- First AssuranceminorInsurance partner for pharmacy benefit management services.
- Fidelity InsuranceminorInsurance partner for pharmacy benefit management services.
- Pacific InsuranceminorInsurance partner for pharmacy benefit management services.
- MTIBA InsuranceminorInsurance partner for pharmacy benefit management services.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Livia Health competitors and assessment
Company assessmentEmerging players
- Zipline: Drone-based medical delivery company operating in Rwanda, Ghana, Nigeria, and other markets. Partially comparable to Livia in the prescription drug delivery value chain, though with a different delivery modality.
Direct peers
- mPharma: Ghana-headquartered health tech company that manages pharmacy inventory, provides financing to pharmacies, and operates a pharmacy benefit manager-like model across Africa. Highly comparable to Livia's PBM and pharmacy network model in emerging markets.
- MyDawa: Kenyan online pharmacy and telemedicine platform offering prescription fulfillment, doctor consultations, and home delivery. Directly competes with Livia Health in Kenya across telehealth and pharmacy delivery.
- Vezeeta: Middle East and Africa digital healthcare platform offering doctor booking, telemedicine, and pharmacy services. Comparable to Livia in offering integrated telemedicine, prescriptions, and pharmacy fulfillment across emerging markets.
- Daktari Africa: Kenyan telemedicine platform connecting patients to doctors via mobile. Comparable to Livia Health's core telemedicine consultation offering, though narrower in scope (no PBM).
- Kasha: East African digital health and personal care commerce platform serving consumers, pharmacies, and manufacturers across Rwanda, Kenya, and other markets. Comparable to Livia in serving the pharmacy and consumer health commerce space in East Africa.
- CarePay: Kenya-based health insurance technology platform connecting insurers, healthcare providers, and patients through mobile. Operates the M-TIBA health wallet and is comparable to Livia's payer-provider integration model.
Broad incumbents
- Teladoc Health: Global telehealth leader offering virtual care, chronic disease management, and integrated health services. Comparable to Livia in telehealth and chronic disease management, though serving mature markets with vastly greater scale.
- Babylon Health: Global digital health company offering AI-powered telehealth consultations and health services. Comparable to Livia in telemedicine and AI-augmented care, though operating at much larger scale.
- Ping An Good Doctor: Chinese integrated online healthcare platform combining telemedicine, pharmacy, and insurance services. Conceptually comparable to Livia in offering a full-stack ecosystem of consultations, prescriptions, and insurance integration.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
Livia Health social profiles
Digital presenceLivia Health compliance and trust
Trust signalCompliance4 records
Livia Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Livia Health leadership team
Management profileNumber of profiles
Profiles1 record
Livia Health funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Livia Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Livia Health
What does Livia Health do?
Livia Health operates a digital health platform in Kenya combining telemedicine consultations, electronic prescriptions, and drug delivery with the country's first Pharmacy Benefits Management (PBM) system. Patients use the Livia Health mobile app to consult 2,000+ licensed doctors online, receive prescriptions, and obtain medications from 400+ partner pharmacies. Insurance companies use Livia Insurance/PBM to reduce prescription costs by approximately 33%, while hospitals and doctors access practice management software and white-label branded apps via Livia MD and Livia Tech Hub.
Is Livia Health a public or private company?
Livia Health is a private company. It is classified as unknown and is currently operating.
When was Livia Health founded?
Livia Health was founded in 2016. It employs 11 to 50 people.
Where is Livia Health based?
Livia Health is headquartered in Mombasa, Kenya, in the Africa region.
How does Livia Health make money?
Five revenue lines are on record. Pharmacy Benefits Management Services are the primary driver. The others are telemedicine Consultations, pharmacy Network Services, white-Label and Software Licensing and specialty Healthcare Services.
Who are Livia Health's main competitors?
Zipline is listed as an emerging player. Direct peers are mPharma, MyDawa, Vezeeta, Daktari Africa, Kasha and CarePay. Broad incumbents are Teladoc Health, Babylon Health and Ping An Good Doctor.
Does Livia Health have an API?
No public API is recorded for Livia Health.
What industry is Livia Health in?
Livia Health's product category is Digital Health Platform. Its primary akta.pro industry code is HLALACAK, Pharmacy/Medication Management & Virtual MTM (Payer-Sponsored), with a secondary code of HLAEAKAF, Mail-Order Pharmacy & Home Delivery. Its NAICS code is 524292 and its SIC code is 5122.