Infina Connect Healthcare Systems

Name

Infina Connect Healthcare Systems

Legal name

Infina Connect

Website

https://infinaconnect.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare Referral Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

akta.pro secondary industry

Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA)

Keywords

• Referral management software
• Care coordination platform
• EHR interoperability solutions
• Accountable care technology
• Behavioral health networks

Headquarters

HQ city

Cary

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Intelligent Care Coordinator: Cloud-based software-as-a-service subscription model for referral management and care coordination. Pricing based on organization size/network scope. Implementation and training included.
2. Implementation and Support Services: Dedicated implementation support and training services to help organizations deploy the solution and drive adoption across their provider networks.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Infina Connect sells the Intelligent Care Coordinator (ICC), a cloud-based SaaS referral management and care coordination platform that enables healthcare organizations to perform closed-loop referrals within high-value provider networks, automate referral creation from any certified EHR, and exchange clinical documents across disparate systems via ICC Direct. The platform targets ACOs, CINs, IPAs, health systems, and behavioral health networks, and is sold primarily on an annual subscription basis with implementation and training services.

Product overview

Infina Connect Healthcare Systems offers a unified SaaS-based referral management platform centered on the Intelligent Care Coordinator (ICC). The core ICC platform enables healthcare organizations to manage referrals within high-value networks and coordinate closed-loop patient care across disparate providers and EHR systems. ICC Direct, a key interoperability feature within the ICC platform, extends functionality by enabling standards-based clinical document exchange via Direct Project messaging and the Surescripts network, allowing automated referral creation from any certified EHR without requiring custom interfaces.

Differentiator

Problem solved

Functional benefit

Brands

• Intelligent Care Coordinator (ICC): A SaaS referral management solution enabling organizations to reduce patient leakage within high-value referral networks, track referrals, and coordinate care between providers.
• ICC Direct

Products and services

• Intelligent Care Coordinator (ICC) Cloud-based SaaS referral management and care coordination solution that enables healthcare organizations to optimize placement of referrals within high-value networks, perform closed-loop referrals, automate referral creation from any certified EHR, and coordinate patient care across providers and disparate EHR systems. Sold to ACOs, CINs, IPAs, health systems, primary care, specialty, and behavioral health providers.
• ICC Direct Standards-based interoperability capability built into ICC that enables secure clinical document exchange and automated referral creation from any certified EHR using Direct Project messaging and the Surescripts network, eliminating the need for expensive EHR interfaces or private HIEs.

Quantifiable outcome

• 80 million USD in total savings over 3 years for Key Physicians IPA on commercial contracts
• +9 more outcomes

Named customers13 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature6 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• SurescriptscoreTechnology or Integration · 19 November 2015Surescripts Clinical Direct Messaging solution via the nation's largest health information network enables ICC Direct's universal delivery capability for standards-based interoperability and clinical document exchange.
• Blaze AdvisorscoreImplementation/ SI/ Consulting PartnerHealthcare consulting firm that uses Infina Connect's ICC technology as infrastructure for behavioral health network implementations. Blaze Advisors developed the ONECare behavioral health network model, which achieved significant results including 65% reduction in avoidable bed days and $33M in cost savings when deployed with WakeMed Health Systems.
• Smartlink MobilecoreStrategic or Co-development PartnerSister company and strategic partner providing mobile patient engagement technology. Combined solutions cover technology requirements for CMS Chronic Care Management program including auditable time tracking, per patient time management, electronic care plan sharing, summary care record exchange, and asynchronous patient communication. Both companies founded by Siu Tong.
• Key PhysicianscoreChannel Partner/ Reseller/ DistributorPremier Independent Physician Association serving the Triangle of North Carolina. Long-standing customer and distribution partner that re-adopted ICC in 2024, achieving $80M in savings over 3 years and 85% increase in network referrals.
• WakeMed Health SystemscoreStrategic or Co-development Partner1,000-bed community safety net health system in Raleigh, NC. Partnered with Blaze Advisors using Infina Connect technology to deploy ONECare behavioral health network, achieving 65%+ reduction in avoidable bed days and hospitalizations, 42% drop in average length of stay.
• Coastal Physicians AllianceminorChannel Partner/ Reseller/ DistributorIndependent Physician Association of Southeastern North Carolina with ~90 physicians across 9 counties. Selected Infina Connect and Smartlink for referral coordination and patient engagement to meet electronic CCM requirements.
• North Carolina Independent Dermatology Collaboration (NCIDC)minorChannel Partner/ Reseller/ DistributorConsortium of dermatology subspecialties clinically integrated through Infina Connect's ICC platform. First dermatology clinically integrated network in North Carolina using ICC to coordinate referrals across different EMRs and practice workflows.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Innovaccer: Innovaccer is a healthcare data and care coordination platform serving ACOs, health systems, and payers with unified patient records and referral management capabilities — competing for the same value-based care buyer as Infina Connect.
• Lightbeam Health Solutions: Lightbeam Health Solutions provides population health management, care coordination, and analytics for ACOs and value-based care organizations — directly competing with Infina Connect for the same ACO/CIN buyer and value-based contract use cases.
• Arcadia: Arcadia is a population health and analytics platform purpose-built for ACOs, CINs, and value-based care organizations — overlapping significantly with Infina Connect's primary buyer segments and value-based care use cases.
• PatientPing (Bamboo Health): PatientPing, now part of Bamboo Health, delivers real-time care coordination notifications when patients receive care anywhere in the network — overlapping with Infina Connect's referral and care-transition visibility proposition for ACOs and health systems.
• CarePort Health (WellSky): CarePort Health, now part of WellSky, provides care coordination and care transitions management for post-acute and acute settings, addressing similar referral and network leakage challenges as Infina Connect for ACOs and health systems.
• Bamboo Health: Bamboo Health (formerly Appriss Health + PatientPing) is a direct competitor in care coordination and care transitions notifications across health systems, payers, and provider networks. Both Infina Connect and Bamboo Health focus on real-time visibility into patient movement to reduce leakage and improve care handoffs.
• Collective Medical (PointClickCare): Collective Medical, now part of PointClickCare, operates a real-time care coordination notification network similar to Infina Connect's referral management vision. Both target ACOs, health systems, and behavioral health networks to reduce avoidable utilization and improve care transitions.

Broad incumbents

• athenahealth: athenahealth offers a broad EHR and care coordination platform for ambulatory and ACO-affiliated providers. As an incumbent with growing value-based care features, it competes with Infina Connect for referral management and care coordination budgets at primary care and ACO customers.
• Epic Systems (Care Everywhere / Care Link): Epic's Care Everywhere interoperability suite and Care Link referral module provide cross-organization care coordination bundled with the dominant hospital EHR. As a broad incumbent, Epic represents both a competitor (when its referral features suffice) and an integration partner for Infina Connect's EHR-agnostic platform.

Emerging players

• Phynd Technologies: Phynd provides a provider data management and search platform that underpins care coordination, referral management, and network optimization use cases for health systems — emerging as a partial competitor in the network and referral enablement layer that Infina Connect serves.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Infinaconnect
• LinkedInlinkedin.com/company/infina-connect

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds6 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infina Connect Healthcare Systems