Caring Health Center

What Caring Health Center does

Caring Health Center, Inc. is a private non-profit Federally Qualified Health Center (FQHC) founded in 1995 and headquartered in Springfield, Massachusetts, where it operates as a comprehensive integrated healthcare delivery system serving uninsured, low-income, refugee, and medically underserved populations across Western Massachusetts. The organization runs five physical locations in Springfield (1049 Main Street as flagship; Sumner Avenue, Boston Road x2, Main Street WIC site) plus the Tania M. Barber Learning Institute at 1235 Boston Road and an outreach presence at the Springfield Rescue Mission. Its clinical service portfolio spans primary care, dental, behavioral health (mental health and substance use), pediatrics, reproductive health, on-site pharmacy with free delivery, laboratory, WIC nutrition, telehealth, and supportive wraparound services including patient transportation via two PVTA-branded buses and certified in-house interpretation in 47+ languages plus ASL. Specialized programs include the largest Refugee Health Assessment program in Western Massachusetts, Ryan White HIV support, MTM anticoagulation management, enrollment navigation for MassHealth/Health Connector/SNAP, and a Wellness Center offering chronic disease prevention classes; federally funded research, including two completed NIH-R01 studies, is conducted through a dedicated Research & Population Health function.

The revenue model rests on three pillars: fee-for-service patient revenue across Medicare, Medicaid, CHIP, commercial payers, and uninsured self-pay on a sliding scale (no patient is denied for inability to pay); federal grant funding as a Health Center Program grantee under 42 U.S.C. 254b (including $1M from HRSA in Nov-2024 and $47,725 from MassDevelopment in May-2022); and 340B pharmacy revenue supported by an in-house pharmacy operation. Technology infrastructure centers on an Epic-based MyChart patient portal for scheduling, records, prescription refills, and telehealth entry, paired with direct phone scheduling at (413) 739-1100 and walk-in access. The organization reports 10,000+ satisfied patients and approximately 100 qualified staff, with a multi-channel GTM combining community outreach, social media (Facebook, Twitter/X, LinkedIn, YouTube), and partnerships such as the PVTA transportation alliance and the Springfield Rescue Mission outreach.

Name

Caring Health Center

Legal name

Caring Health Center, Inc.

Website

https://caringhealth.org

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

101–250 employees

Short description

Caring Health Center is a non-profit Federally Qualified Health Center in Springfield, Massachusetts that delivers integrated medical, dental, behavioral health, pharmacy, and supportive services to uninsured, low-income, refugee, and medically underserved populations across Western Massachusetts.

Ownership category

akta.pro rank

Product category

Community Health Center Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), All Other Outpatient Care Centers (621498)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

Keywords

• Community health center
• Primary care services
• Behavioral health care
• Dental health services
• Federally qualified health center

Headquarters

HQ city

Springfield

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Patient Services Revenue: Revenue from providing comprehensive healthcare services including primary care, dental, behavioral health, pharmacy, and specialty services to insured and uninsured patients
2. Insurance Payments: Revenue from accepting various insurance programs including Medicare, Medicaid, and CHIP
3. Federally Funded Health Center Program: Grant funding as a Health Center Program grantee under 42 U.S.C. 254b

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Caring Health Center is a non-profit Federally Qualified Health Center that delivers comprehensive primary medical, dental, behavioral health, pharmacy, pediatric, reproductive health, and WIC nutrition services across five locations in Springfield, Massachusetts. It also provides telehealth visits, patient transportation, translation services in 47+ languages, refugee health assessments, Ryan White HIV support, and insurance enrollment navigation, serving patients regardless of ability to pay through a sliding-scale fee program.

Product overview

Caring Health Center (CHC) is a Federally Qualified Health Center that operates as a comprehensive, integrated healthcare delivery system offering multiple core and specialized services at five locations in Springfield, Massachusetts. The organization provides a unified portfolio of services centered around Primary Care, augmented by Dental Services, Behavioral Health, Pediatrics, and Pharmacy as co-located core offerings. Supporting services include Telehealth (phone and video visits), Patient Transportation, Laboratory Services, and Translation/Interpretation capabilities in 47+ languages. Specialized programs address specific populations including Refugee Health Services, Ryan White HIV Support, WIC nutrition assistance, and MTM Anticoagulation Management. The MyChart Patient Portal serves as the digital front door enabling appointment scheduling, health record access, and prescription management. All services operate under a sliding fee discount program ensuring accessibility regardless of patients' insurance status or ability to pay.

Differentiator

Problem solved

Functional benefit

Brands

• Tania M. Barber Learning Institute: A learning institute located at 1235 Boston Road, Springfield, MA 01119 offering educational programs.
• Wellness Center

Products and services

• Primary Care Comprehensive primary healthcare services for individuals and families living in the Pioneer Valley, including routine checkups, preventive care, and management of chronic conditions.
• Dental Services
• Behavioral Health Services
• Pediatric Services
• Reproductive Health
• WIC (Women, Infants & Children)
• Wellness Center
• Pharmacy
• Laboratory Services
• Enrollment Navigators
• Translation Interpretation Services
• Telehealth Services
• Refugee Health Services
• Ryan White HIV Support Services
• MTM Anticoagulation Management Service
• Patient Transportation

Quantifiable outcome

• 10,000+ satisfied patients served
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• PVTA (Pioneer Valley Transit Authority)coreOthersPartnership with PVTA to provide two transformed buses for patient non-emergency transportation services to help patients access healthcare appointments. Transportation available Monday-Friday 8:30am-5:30pm.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Boston Health Care for the Homeless Program: Massachusetts-based FQHC serving medically underserved populations with integrated primary care, behavioral health, and supportive services. Comparable as a non-profit community health center with a similar mission-driven model focused on vulnerable populations.
• East Boston Neighborhood Health Center: Large Massachusetts FQHC delivering comprehensive medical, dental, and behavioral health services with translation capabilities to a diverse, predominantly low-income patient population. Closest comparably-sized peer by scope, multilingual service, and integrated delivery.
• Cambridge Health Alliance: Massachusetts public safety-net health system operating multiple FQHC-licensed primary care sites serving underserved and immigrant populations. Comparable integrated care model, multilingual services, and community health center footprint.
• Family Health Center of Worcester: Massachusetts FQHC providing primary care, dental, behavioral health, and pharmacy services to a multi-ethnic, refugee, and low-income population. Directly comparable mission, scope, and patient mix to Caring Health Center.
• Lowell Community Health Center: Massachusetts FQHC serving a diverse Cambodian, Latino, and other underserved patient base with multi-site primary care, dental, and behavioral health. Comparable patient demographics, translation services, and care model.
• Holyoke Health Center: Western Massachusetts FQHC providing primary care, dental, behavioral health, and pharmacy to a predominantly Latino and underserved population in the Pioneer Valley region. Geographic and demographic peer to Caring Health Center.
• Brockton Neighborhood Health Center: Massachusetts FQHC serving an urban underserved population with comprehensive medical, dental, behavioral health, and pharmacy services. Comparable scale and integrated delivery model.
• Upham's Corner Health Center: Dorchester, Massachusetts FQHC providing primary care, behavioral health, and support services to a diverse, multilingual, low-income population. Comparable integrated FQHC model serving similar patient segments.
• Mattapan Community Health Center: Boston-area FQHC serving a predominantly Black and immigrant patient base with primary care, behavioral health, and social support services. Directly comparable community health center model.

Broad incumbents

• Baystate Health: Large Western Massachusetts health system serving the same Pioneer Valley region and partner to many Caring Health Center providers. Broad incumbent in the same geographic market with overlapping primary care and specialty services.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/caringhealthc
• YouTubeyoutube.com/channel/UCorHf3F_MP-eRrrQkoImUVA/videos
• Facebookfacebook.com/CaringHealthCenter
• LinkedInlinkedin.com/company/caring-health-center-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caring Health Center