Holyoke Health Center

What Holyoke Health Center does

Holyoke Health Center, Inc. is a Federally-Qualified Community Health Center (FQHC) incorporated in Massachusetts and founded in 1970, operating five sites across Holyoke, Chicopee, and Westfield in Hampden County. The organization provides integrated primary care, dental, pharmacy, vision, behavioral health, addiction recovery (including OBAT, HIV services, PrEP/PEP, Hepatitis C treatment), and walk-in urgent care services in both English and Spanish. It accepts MassHealth (Medicaid), Medicare, commercial insurance, and offers a sliding fee scale for uninsured patients, supported by an on-site 340B pharmacy program and Certified Application Counselors for insurance enrollment.

The underlying technology is conventional healthcare IT rather than proprietary platforms: Epic MyChart provides the patient portal for records access, scheduling, and bill payment, and the organization operates under HIPAA and PCI-DSS compliance. Service delivery runs through an FQHC regulatory framework that includes Federal Tort Claims Act malpractice coverage, NCQA Patient-Centered Medical Home recognition, and Joint Commission accreditation. Workforce development is structurally embedded through four residency programs (Nurse Practitioner, Pharmacy, Adult Dental, Pediatric Dental) and a formal medical assistant training pipeline with Holyoke Community College.

The revenue model combines patient service fees from public and private payers, federal HRSA grant funding under the FQHC program, and supplementary grants from organizations such as Direct Relief, MassLeague, and MassDevelopment. Patient acquisition is community-led, relying on bilingual outreach, extended and Saturday walk-in hours, community events such as the Walk with a Doc program and National Health Center Week, and embedded clinical locations at the Veterans' Home of Holyoke and Western Massachusetts Hospital. Total disclosed grant inflows over 2022-2025 amount to roughly $268,000, which is immaterial relative to the organization's overall operating scale.

Name

Holyoke Health Center

Legal name

Holyoke Health Center, Inc.

Website

https://hhcinc.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Holyoke Health Center is a Federally-Qualified Community Health Center operating five sites across Hampden County, Massachusetts, providing integrated medical, dental, pharmacy, vision, behavioral health, and recovery services to underserved and bilingual communities regardless of insurance status.

Ownership category

akta.pro rank

Product category

Community Health Center Services (FQHC)

NAICS

Ambulatory Health Care Services (621), Health Care and Social Assistance (62)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

akta.pro secondary industries

Hospitals, Clinics & Charitable Healthcare Providers (BPAGACAB), Public Health & Health Equity Organizations (BPAGACAL)

Keywords

• Community health center
• Federally qualified health center
• Primary care services
• Dental and pharmacy services
• Behavioral health services

Headquarters

HQ city

Holyoke

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Patient Services Revenue: Holyoke Health Center generates revenue through patient services including medical, dental, pharmacy, vision, and behavioral health services. The center accepts MassHealth (Medicaid), Medicare, and various insurance plans. A sliding fee scale is available for uninsured and underinsured patients based on income.
2. Government Grants and Funding: As a Federally-Qualified Community Health Center, HHC receives HHS funding and has Federal Public Health Service deemed status. Additional grants support specific programs including respiratory health initiatives and workforce development.
3. Pharmacy Services: On-site pharmacy provides prescription services to patients, with 340B pricing available for eligible patients to reduce medication costs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

Holyoke Health Center is a Federally-Qualified Community Health Center that delivers comprehensive, low-cost primary medical care, dental care, pharmacy, vision care, behavioral health, walk-in urgent care, and addiction recovery and support services across multiple physical sites in Holyoke, Chicopee, and Western Massachusetts. All services are offered in English and Spanish with a sliding fee scale, MassHealth/Medicare/insurance acceptance, and on-site enrollment assistance. The center also runs graduate medical residency programs and a community wellness initiative (Walk with a Doc) to extend its reach beyond the clinic walls.

Product overview

Holyoke Health Center is a Federally-Qualified Community Health Center providing comprehensive, low-cost healthcare services for over 50 years. The organization operates a multi-location healthcare network offering integrated Medical Services (primary care, internal medicine, pediatrics, care management, and reproductive health), Dental Services, Pharmacy, Vision Center, Behavioral Health, and a Center for Recovery & Support (addiction treatment, HIV services, STI counseling, PrEP/PEP, Hepatitis C treatment). Additional services include a Walk-In Center for urgent care needs, community wellness programs like Walk with a Doc, residency training programs for healthcare professionals, and insurance enrollment assistance with sliding fee scales. The organization serves the Holyoke, Chicopee, and surrounding Hampden County communities in both English and Spanish.

Differentiator

Problem solved

Functional benefit

Products and services

• Medical Services Comprehensive primary medical care for adults and children in Hampden County, including internal medicine, pediatrics, adult care, care management, and sexual and reproductive health services. Available in English and Spanish.
• Dental Services Adult and pediatric dental care provided at Holyoke, Chicopee, Western Massachusetts Hospital, and Veterans' Home of Holyoke dental clinic locations.
• Pharmacy On-site pharmacy providing prescription medications, medication therapy management, collaborative drug therapy management, transitions of care, immunizations, and access to 340B discounted pricing for eligible patients.
• Vision Center Adult and pediatric eye care, low vision services, eye care for persons with disabilities, and an on-site optical shop located at 267 High Street, Holyoke, MA.
• Behavioral Health Mental health and behavioral health services delivered alongside primary medical care to support whole-person health for patients in Western Massachusetts.
• Center for Recovery & Support Addiction medicine and recovery services including Office-Based Addiction Treatment (OBAT), Alcohol Use Disorder Program, HIV medical and support services, STI counseling and testing, PrEP and PEP, Hepatitis C treatment, acupuncture, and the Recovery Spot drop-in center.
• Walk-In Center Walk-in urgent care for non-emergency conditions including sore throat, cold, flu, minor injuries, skin rashes, asthma, allergies, headaches, ear pain, pink eye, nausea, vomiting, and diarrhea. Open Monday–Wednesday until 8 PM and Saturdays 9 AM–1 PM.
• Walk with a Doc Program Free weekly walking program held every Thursday at 12:15 PM at the Holyoke War Memorial Building, 310 Appleton Street. Open to the community without pre-registration, bringing physicians and patients together for physical activity and health conversation.
• Residency Programs Graduate medical education including Nurse Practitioner Residency, Pharmacy Residency Program, Adult Dental Residency Program, and Pediatric Dental Residency Program. Delivered via partnership with the Mass League of Community Health Centers.
• Insurance Enrollment & Financial Assistance Bilingual certified application counselors help patients enroll in MassHealth (Medicaid), Health Safety Net, and Qualified Health Plans. A sliding fee scale is available for uninsured patients based on income and family size.
• MyChart Patient Portal Online patient portal (Epic MyChart) for viewing medical information, scheduling appointments, accessing test results, requesting prescription refills, and paying medical and dental bills.

Named customers3 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

Five partnerships are on record, tiered minor and core.

• Nuestras Raíces Mobile MarketminorChannel Partner/ Reseller/ Distributor · 1 August 2025Partnership for pop-up fresh produce markets at Chicopee Health Center as part of National Health Center Week celebrations. SNAP and HIP benefits accepted. Includes healthy food demonstrations.
• D&R FarmsminorChannel Partner/ Reseller/ Distributor · 1 August 2025Pop-up farmers market at Holyoke Health Center lobby bringing fresh fruits, vegetables, eggs, and baked goods. SNAP, EBT, and cash accepted. Part of National Health Center Week community events.
• Cicatelli Associates Inc. (CAI)coreStrategic or Co-development Partner · 28 March 2024CAI collaborated with NACHC in developing the Q4T (Quality for Teens) Improvement Package that Holyoke Health Center piloted and helped develop. CAI provides technical assistance for health programs.
• National Association of Community Health Centers (NACHC)coreStrategic or Co-development Partner · 31 January 2024Holyoke Health Center participated in piloting and developing the Q4T (Quality for Teens) Improvement Package, which provides strategies for improving adolescent patient care. The package was developed by NACHC with collaboration from CAI (Cicatelli Associates Inc.) and with support from the CDC Division of Reproductive Health.
• Walk with a DocminorStrategic or Co-development Partner · 11 January 2024Holyoke Health Center partnered with Walk with a Doc, an international non-profit organization, to launch a weekly walking program in Holyoke. The program brings doctors and patients together to walk every Thursday at the Holyoke War Memorial Building. Walk with a Doc was founded in 2005 by Dr. David Sabgir, a cardiologist in Columbus, Ohio.

Scale indicators3 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• Caring Health Center: Caring Health Center is a Federally-Qualified Community Health Center based in Springfield, MA — directly adjacent to Holyoke in Hampden County — offering comparable medical, dental, behavioral health, and pharmacy services to underserved populations with multilingual capability. It is the closest geographic and operational peer.
• Greater Lawrence Family Health Center: GLFHC is a Massachusetts FQHC with a similar multi-site community health model, including primary care, dental, pharmacy, and residency training programs. It serves a comparably diverse, underserved patient population in the Merrimack Valley.
• Lynn Community Health Center: Lynn Community Health Center is a large Massachusetts FQHC providing comprehensive primary care, dental, behavioral health, and pharmacy services with multilingual access — directly comparable in scope, scale (hundreds of providers), and mission to HHC.
• East Boston Neighborhood Health Center: EBNHC is one of the largest FQHCs in Massachusetts, offering integrated medical, dental, behavioral health, and pharmacy services to a predominantly Latino, low-income population — a close functional analog to HHC's mission and service mix, though at greater scale.
• Community Health Center, Inc. (Connecticut): CHC Inc. is a large multi-state FQHC operating a comparable integrated primary care, dental, and behavioral health model across many sites, including residency programs. It serves as a benchmark for FQHC scale and operations in the Northeast.
• Brockton Neighborhood Health Center: BNHC is a Massachusetts FQHC providing comprehensive primary, dental, vision, and behavioral health care to underserved populations in Greater Brockton — closely matching HHC's service portfolio and patient demographic profile.

Emerging players

• Boston Health Care for the Homeless Program: BHCHP serves a specialized underserved population (people experiencing homelessness) in Greater Boston via a multi-site community health model. While its mission is narrower than HHC's, it is comparable as a nonprofit FQHC delivering integrated care to vulnerable populations.

Broad incumbents

• Baystate Health: Baystate Health is the dominant regional health system in Western Massachusetts, operating hospitals and outpatient sites across Hampden County — including the Holyoke area — making it the principal broad incumbent competing for the same patient population.
• Mass General Brigham: Mass General Brigham is the largest healthcare system in Massachusetts with a broad portfolio of hospitals, primary care, and specialty services. It operates community-based primary care sites that overlap with FQHC service models in lower-income Massachusetts communities.

Others

• Massachusetts League of Community Health Centers: MassLeague is the statewide association representing Massachusetts FQHCs, providing workforce development, training, and grant funding — HHC has received MassLeague grants and is a member, making MassLeague a key ecosystem/partner organization rather than a competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/HolyokeHealthCenter
• LinkedInlinkedin.com/company/holyoke-health-center-inc-
• Instagraminstagram.com/holyokehealth
• Xx.com/holyokehealth

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Holyoke Health Center