Twickets
Twickets is a London-based fan-to-fan ticket resale marketplace that caps prices at face value plus fees, serving 6M+ users across 28+ countries. It also embeds compliant resale into UK arts venue platforms via a True Tickets partnership.
- Company typePrivate
- Founded2015
- HeadquartersLondon, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingDigital Commerce or Content
What Twickets does
Twickets operates a fan-to-fan ticket resale marketplace that caps prices at face value plus platform fees, distinguishing it from unrestricted secondary ticketing platforms. Founded in London in 2011, the platform serves individual event-goers seeking to resell spare tickets or purchase tickets for sold-out concerts, sports, theatre, and festival events, with operations spanning 28+ countries and a user base exceeding 6 million as of 2025. The company earns revenue through transaction fees charged to buyers and sellers on completed trades, with free listing for sellers; pricing is deliberately constrained to face value to comply with UK resale legislation and to position the platform as a fair-access alternative to scalping-driven marketplaces.
The underlying platform is a digital marketplace with web and mobile (iOS/Android) front-ends, integrated with event-discovery and live-ticket-streaming features. In February 2026 Twickets extended its architecture into the B2B venue market through a partnership with True Tickets, embedding face-value resale directly into digital ticketing platforms used by UK arts and cultural venues. This integration automatically transfers buyer and seller details to venue CRMs such as Tessitura, enabling venues to identify shadow audiences — a feature tied to average new annual venue revenue of £100K+ in surveyed organizations. The company is privately held, incorporated as Twickets Ltd, operates with 11-50 employees, and has raised approximately $1.5M in disclosed funding (2016), with founder Richard Davies as Owner & Founder.
Twickets firmographics
Firmographics- Name
- Twickets
- Legal name
- Twickets Ltds
- Website
- https://twickets.co.uk
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Twickets is a London-based fan-to-fan ticket resale marketplace that caps prices at face value plus fees, serving 6M+ users across 28+ countries. It also embeds compliant resale into UK arts venue platforms via a True Tickets partnership.
- Ownership category
- akta.pro rank
Twickets industry classification
Industry- Product category
- Secondary Ticket Resale Marketplace
- SIC
- Services-Miscellaneous Amusement & Recreation (7990)
- akta.pro primary industry
- Secondary Ticket Marketplaces (Resale/Exchange) (MPAGAJAB)
- akta.pro secondary industries
- Ticket Resale & Secondary Market Services (HSACALAN), Secondary Ticketing & Resale Marketplaces (MPAIAFAE)
Keywords
Where Twickets is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
Twickets business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Transaction Fees: Platform charges buyers a fee on top of face value when purchasing resale tickets. Sellers list tickets for free and receive face value for their tickets.
- Seller Fees: Twickets charges sellers a fee when they successfully sell tickets, allowing free listing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Buyer fee on ticket purchases |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Twickets product offering
Product offeringCore offering
Twickets operates a fan-to-fan ticket resale marketplace where individual ticket holders list spare tickets for resale at prices capped at face value plus a platform fee. The platform connects buyers seeking sold-out events with sellers recouping the cost of unused tickets, and is accessible via website and iOS/Android mobile apps across 28+ countries.
Product overview
Twickets operates as a single core product - a fan-to-fan face value ticket resale marketplace. The platform enables ticket holders to resell spare tickets at face value (plus fees) to other fans, with prices capped to prevent scalping. The service is accessible via web and mobile app (iOS and Android), supporting ticket sales across music concerts, sports events, theatre productions, and festivals. Key features include a live ticket stream, event discovery, and a sell-for-free model for ticket holders. The platform has 6+ million users as of 2025 and supports events across 28+ countries with a 4.9 Google review rating.
Differentiator
Problem solved
Functional benefit
Products and services
- Twickets Platform Official fan-to-fan face-value ticket resale marketplace accessible via website and iOS/Android mobile apps. Allows users to list spare tickets for free and buy tickets for sold-out events with prices capped at face value plus a buyer fee. Supports concerts, sports, theatre, and festivals across 28+ countries with 6M+ users.
Quantifiable outcome
- £100K+ new annual revenue for surveyed UK arts and cultural venues from revealed audiences
- +2 more outcomes
Companies that use Twickets
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Twickets technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Twickets partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and flagship.
- True TicketscoreTwickets partnered with True Tickets to integrate its face-value resale marketplace directly into True Tickets' digital ticketing platform for UK arts and cultural venues. The integration allows visitors to resell tickets within their digital tickets at capped prices under venue-defined rules, automatically transfers ticket details to Tessitura CRM, and helps venues comply with upcoming UK resale legislation while generating new revenue from revealed shadow audiences.
- Royal Ballet & OperaflagshipRoyal Ballet & Opera is among the first UK venues launching the Twickets face-value ticket resale feature through the True Tickets integration, enabling compliant resale for their patrons when they cannot attend events.
- RoundhouseflagshipRoundhouse is among the first UK venues launching the Twickets face-value ticket resale feature through the True Tickets integration, enabling compliant resale for their patrons when they cannot attend events.
Scale indicators4 records
Recent moves4 records
Expansion highlights5 records
Twickets competitors and assessment
Company assessmentDirect peers
- Tixel: Face-value ticket exchange operating across Australia and Europe. Most directly comparable secondary-marketplace peer given its matched pricing model, cross-event inventory, and consumer-facing buyer/seller flows.
- Ticketswap: European secondary ticketing marketplace that caps resale at face value or slightly above. Closest direct competitor in model and geographies (Netherlands/Belgium/Europe), serving similar fan-to-fan use cases to Twickets.
- CashorTrade: US-based face-value ticket exchange focused on live music. Comparable to Twickets in its face-value-only philosophy and artist/community endorsement model, though narrower in event scope (primarily concerts).
Broad incumbents
- StubHub: Largest global secondary ticketing marketplace. Operates in the same resale category as Twickets but allows above-face-value pricing, making it the key competitor for high-demand inventory Twickets is structurally barred from capturing.
- Viagogo: Major global secondary ticketing platform with a strong UK and European presence. Competes directly with Twickets for fan-driven resale demand and has been publicly criticised for above-face-value pricing — the exact behaviour Twickets rejects.
- SeatGeek: Primary and secondary ticketing platform with a strong resale marketplace. Competitor on the same fan-to-fan resale category but with materially larger scale and primary-ticketing adjacency.
- Vivid Seats: US-focused secondary ticketing marketplace with event-side breadth comparable to Twickets. Operates an above-face-value model and has substantially larger marketing reach and capital base.
- Ticketmaster: Dominant primary ticketing platform with an integrated resale marketplace. Twickets differentiates on the face-value cap, but Ticketmaster controls primary allocation that drives most secondary supply — making it the most strategically important competitor.
- Eventbrite: Self-service ticketing platform for live events with broad venue and promoter coverage. Adjacent competitor for fan-attended events; less of a direct peer on secondary resale but competes for the same live-event consumer wallet.
Emerging players
- Dice: Mobile-first music ticketing app with social discovery and artist-led distribution. Overlaps with Twickets on the artist-friendly, anti-scalping positioning and consumer-fan target audience.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights5 records
Customer concentration
Twickets social profiles
Digital presenceTwickets financial estimates
Financial estimateRevenue estimate
Valuation estimate
Twickets leadership team
Management profileNumber of profiles
Profiles1 record
Twickets funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Twickets M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Twickets
What does Twickets do?
Twickets operates a fan-to-fan ticket resale marketplace where individual ticket holders list spare tickets for resale at prices capped at face value plus a platform fee. The platform connects buyers seeking sold-out events with sellers recouping the cost of unused tickets, and is accessible via website and iOS/Android mobile apps across 28+ countries.
Is Twickets a public or private company?
Twickets is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Twickets founded?
Twickets was founded in 2015. It employs 11 to 50 people.
Where is Twickets based?
Twickets is headquartered in London, United Kingdom, in the Europe region.
How does Twickets make money?
Two revenue lines are on record. Transaction Fees are the primary driver. The others are seller Fees.
Who are Twickets's main competitors?
Direct peers on record are Tixel, Ticketswap and CashorTrade. Broad incumbents are StubHub, Viagogo, SeatGeek, Vivid Seats, Ticketmaster and Eventbrite. Dice is listed as an emerging player.
Does Twickets have an API?
No public API is recorded for Twickets.
What industry is Twickets in?
Twickets's product category is Secondary Ticket Resale Marketplace. Its primary akta.pro industry code is MPAGAJAB, Secondary Ticket Marketplaces (Resale/Exchange), with a secondary code of HSACALAN, Ticket Resale & Secondary Market Services. Its SIC code is 7990.