What Enser Communications Pvt. Ltd. does

Enser Communications Limited is an India-based Business Process Management (BPM) and customer experience services provider founded in 2008 and headquartered in Mumbai (registered office in Navi Mumbai, Maharashtra). The company delivers an integrated portfolio spanning six core service lines: Business Process Management, Digital Marketing (SEO/SEM/SMM), Underwriting, Technology Infrastructure, AI-Enabled Services, and omnichannel Customer Experience delivered across Voice, Chat, Email, IVR, and Digital Support. Its technology stack includes AI-powered automation for quality checks, omnichannel communication infrastructure, secure data management systems, and cloud infrastructure solutions designed to optimize enterprise operational workflows.

Enser generates revenue primarily through managed services and professional services contracts with enterprise clients, with quantified outcomes including claimed 40% cost reduction and 2x productivity gains. The company operates from six strategically located delivery centers across India (Navi Mumbai, Mumbai, Gurugram, Bengaluru, Jaipur, and Chennai) and serves clients across BFSI, Government, Retail, EdTech, Telecom, Travel, and Healthcare sectors, including notable brands such as Paytm, OYO, Godrej, Bosch Siemens, Lenskart, Coverfox, Acko Drive, and Lipi. Go-to-market is sales-led and direct, targeting enterprise organizations without channel intermediaries.

The company is publicly listed on India's National Stock Exchange (NSE Symbol: ENSER, ISIN: INE0R9I01021) following its 2024 IPO. Founders Harihara Iyer and Rajnish Sarna (Chairman and Managing Director) continue to lead the company. FY26 consolidated revenue stood at ₹10,115.64 lakh with net profit of ₹1,000.65 lakh (up 7.7% YoY), positioning Enser as a mid-sized, publicly listed Indian BPM operator executing a measured inorganic expansion via the Jaipur acquisition (2024) and a new subsidiary (2025).

Name

Enser Communications Pvt. Ltd.

Legal name

Enser Communications Limited

Website

https://enser.co.in

Company type

Public

Founded year

2020

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

India-based BPM and customer experience services provider offering business process management, digital marketing, underwriting, technology infrastructure, and omnichannel customer engagement to enterprise clients across BFSI, retail, telecom, travel, and other sectors.

Ownership category

akta.pro rank

Product category

Business Process Management Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

Business Process-Aligned IT Outsourcing (ITO + BPO Integrated) (BPAEAMAJ)

Keywords

• Business process management
• Customer experience services
• Digital marketing services
• Underwriting services
• Technology infrastructure services

Headquarters

HQ city

Mumbai

HQ country

India

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPM Services: Business Process Management services providing data-led strategies to optimize and eliminate operational loopholes. Revenue generated through managed services contracts with enterprise clients.
2. Digital Marketing Services: SEO-SEM-SMM and digital marketing solutions delivered as professional services to enhance client visibility and digital presence.
3. Technology Infrastructure Services: IT infrastructure management and cloud solutions providing operational technology support.
4. Underwriting Services: Predictive and risk-informed underwriting services helping businesses remain compliant and manage risks.
5. Customer Experience Services: Customer interaction management through Voice, Chat, Email, IVR, and Digital Support channels.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Enser Communications Limited delivers integrated Business Process Management (BPM), customer experience, digital marketing, underwriting, AI-enabled quality assurance and technology infrastructure services to enterprise clients. Its portfolio combines managed operations across Voice, Chat, Email, IVR and digital support channels with data-led process optimization and cloud-based infrastructure for organizations in BFSI, Government, Retail, EdTech, Telecom, Travel and Healthcare.

Product overview

Enser Communications Limited operates as a Business Process Management (BPM) company offering an integrated suite of services. The portfolio includes core BPM Services, Digital Marketing Services (SEO-SEM-SMM), Underwriting Services, AI Enabled Services (AI-powered quality checks), Customer Experience & Service (Voice, Chat, Email, IVR, Digital Support), and Technology Infrastructure Services. Supporting these core offerings are sub-products including Call Center Software Solutions, IT Infrastructure Management Services, API Automation Solutions, Database Management Solutions, Mobile & Web Based Solutions, Software & Web Development, Digital Solutions, and HR Solutions & Outsourcing. The company also provides omnichannel communication and cloud infrastructure solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• BPM Services

Quantifiable outcome

• 40% Cost Reduction
• +3 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Firstsource Solutions: India-headquartered BPM/BPO and customer experience services firm listed in India, with a vertical mix (BFSI, Healthcare, Communications) closely mirroring Enser's primary segments. Directly comparable on BPM delivery model, BFSI underwriting/customer operations, and India-anchored delivery.
• WNS Holdings: Mumbai-rooted, India-delivery-led BPO providing CX, finance & accounting, and analytics BPO to global enterprises. Direct BPM/BPO peer with similar offshore delivery model and enterprise sales-led GTM.
• Startek: Global CX/BPO provider with significant India delivery presence serving BFSI, telecom, and consumer clients. Closely matches Enser's omnichannel customer experience and BPO delivery model at a similar mid-tier scale.
• Hinduja Global Solutions (HGS): India-based BPO focused on customer experience, digital marketing services, and BPM for global enterprises. Directly comparable on CX/BPM delivery mix, digital marketing capability, and Indian delivery footprint.
• EXL Service: India-headquartered operations management and analytics BPM/BPO with strong BFSI exposure. Directly comparable on integrated BPM, analytics-enabled process outsourcing, and BFSI underwriting-adjacent work.

Broad incumbents

• Concentrix: Global CX leader with deep India delivery operations serving technology, consumer, BFSI, and healthcare clients. Competes with Enser on omnichannel customer experience but at global-1 scale.
• TTEC Holdings: Global CX/BPO and digital customer experience provider with significant Indian delivery presence. Adjacent competition in omnichannel CX and AI-enabled customer engagement.
• Infosys BPM: BPM arm of Infosys offering end-to-end business process services across the same verticals Enser targets. Broader incumbent with vastly larger delivery footprint and digital transformation capabilities.
• Teleperformance: World's largest CX/BPO provider with major India operations serving enterprise clients across verticals. Comparable omnichannel CX model though operating globally and at much greater scale.
• Genpact: Largest pure-play Indian BPM with global delivery and AI-led services across BFSI, healthcare, and consumer verticals. Competes with Enser in BPM but operates at far greater scale and brand recognition.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/enserofficial

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Enser Communications Pvt. Ltd.