CommQuest Services
CommQuest Services is a Canton, Ohio-based nonprofit behavioral health organization founded in 1919 that delivers mental health, addiction recovery, and social support services—including residential treatment, withdrawal management, homeless shelter, and school-based programs—to individuals and families across Stark County.
- Company typePrivate
- Founded1919
- HeadquartersCanton, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What CommQuest Services does
CommQuest Services, Inc. is a community-based nonprofit behavioral health organization founded in 1919 and headquartered in Canton, Ohio. The organization operates a full continuum of mental health, addiction recovery, and social support services across Stark County, delivered through outpatient campuses in Canton, Alliance, and Massillon, a dedicated Recovery Campus in Massillon offering withdrawal management and residential treatment (Wilson Hall for males, Deliverance House for females), the Family Living Center homeless shelter (34 beds, 15 private rooms), and school-based services embedded in 45+ schools. Specialized programs include the Mom+Me Recovery Program for pregnant and postpartum women with substance use disorders, medication-assisted treatment, supported employment, and the Hope Discovered Podcast for community awareness.
The underlying technology stack comprises electronic health records with Health Information Exchange (HIE) connectivity for coordinated care across partner providers, telehealth-enabled psychiatric services, and standardized clinical methodologies including the Zero Suicide Initiative and trauma-informed system of care. Same-day walk-in assessments are offered without appointments across multiple locations, supported by 24/7 crisis, suicide, domestic violence, and homeless hotlines. The organization holds HIPAA/HITECH compliance, LegitScript certification, and the 2025 Ohio Recovery Friendly Workplace designation.
Revenue is generated through a hybrid model combining federal and state government grants (SAMHSA Grant 1H79T1080261-01, Ohio Department of Health M.O.M.S. Grant), insurance and Medicaid billing for clinical services, charitable contributions from foundations such as the Timken Foundation of Canton and Austin-Bailey Health and Wellness Foundation, fundraising events, and managed payee services. The organization is governed by a community Board of Directors and led by CEO Elaine Russell Reolfi, with a workforce in the 251–500 range (475 reported in 2019). Strategic partnerships span Stark County Family Court, Stark County Sheriff's Office, Aultman Hospital, Stark State College, Community Legal Aid, YMCA of Central Stark County, and United Way of Greater Stark County.
CommQuest Services firmographics
Firmographics- Name
- CommQuest Services
- Legal name
- CommQuest Services, Inc.
- Website
- https://commquest.org
- Company type
- Private
- Founded year
- 1919
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CommQuest Services is a Canton, Ohio-based nonprofit behavioral health organization founded in 1919 that delivers mental health, addiction recovery, and social support services—including residential treatment, withdrawal management, homeless shelter, and school-based programs—to individuals and families across Stark County.
- Ownership category
- akta.pro rank
CommQuest Services industry classification
Industry- Product category
- Behavioral Health Services
- NAICS
- Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (623220), Individual and Family Services (6241), Other Community Housing Services (624229)
- SIC
- Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)
- akta.pro secondary industries
- Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI), Residential Mental Health Treatment Centers (HLAFACAC), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)
Keywords
Where CommQuest Services is headquartered
LocationHeadquarters
- HQ city
- Canton
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
CommQuest Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain, Others
Revenue model
- Government Grants & Contracts: CommQuest receives funding through federal grants including SAMHSA grants, Ohio Department of Health M.O.M.S. Grant, and other government-funded programs for mental health, addiction recovery, and social services.
- Client Service Fees & Insurance Billing: Revenue generated from billing insurance, Medicaid, and other payer sources for mental health counseling, addiction treatment, psychiatric services, and case management services.
- Donations & Fundraising: Charitable contributions from individuals, corporations, and foundations including the Timken Foundation, Austin-Bailey Health and Wellness Foundation, and community fundraising events like Taste of Hope and Castle 5K Run for Hope.
- Payee Services: Representative payment program that manages benefits for clients, providing financial management assistance and budget development services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Mom+Me Recovery Program - Free confidential program for eligible pregnant women and new mothers |
| Freemium | Pay-as-you-go | Family Support Meetings - Free weekly meetings for families of those in recovery |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels6 records
CommQuest Services product offering
Product offeringCore offering
CommQuest Services delivers a comprehensive continuum of behavioral health and social services through three integrated pillars: Mental Health (counseling, psychiatry, case management, supported employment), Addiction Recovery (withdrawal management, residential treatment, medication-assisted treatment, outpatient counseling), and Social Support (homeless shelter, housing assistance, meal programs). Services are delivered through outpatient campuses, residential facilities, school-based programs, and crisis hotlines across Stark County, Ohio, with same-day walk-in assessments and grant-funded specialty programs such as Mom+Me Recovery.
Product overview
CommQuest Services is a community-based nonprofit behavioral health organization offering a comprehensive continuum of mental health, addiction recovery, and social support services. The organization operates as a unified service platform with multiple programs including mental health counseling, psychiatric services, and case management; addiction recovery services spanning withdrawal management, residential treatment (Wilson Hall for males, Deliverance House for females), medication-assisted treatment, and outpatient counseling; and social support services including the Family Living Center homeless shelter, Canton Friendship Center, and Samaritan's Table meal program. Specialized offerings include the Mom+Me Recovery Program for pregnant and postpartum women with substance use disorders, school-based services in over 45 schools, and the Hope Discovered Podcast for awareness and destigmatization. Services are delivered through outpatient campuses in Canton, Alliance, and Massillon, Ohio.
Differentiator
Problem solved
Functional benefit
Brands
- Mom+Me Recovery: A free, confidential program offering prenatal and postnatal care to women using opiates or stimulants
- Family Living Center
- Samaritan's Table
- Canton Friendship Center
- Wilson Hall
- Deliverance House
- CommQuest Recovery Campus
- Hope Discovered Podcast
Products and services
- Mental Health Services Behavioral health counseling, psychiatric services, case management, and supported employment services for individuals with mental health conditions.
- Addiction Recovery Services Comprehensive substance abuse treatment including withdrawal management, residential treatment, medication-assisted treatment, and outpatient counseling for alcohol, drug, and opioid addiction.
- Social Support Services Emergency shelter, housing assistance, meal programs, case management, and community support for homeless individuals and families.
- Mom+Me Recovery Program A grant-funded program providing prenatal and postnatal care, addiction services, behavioral health, and social support specifically for women using opiates or stimulants who are pregnant or have children under one year old.
- Same-Day Assessments Walk-in mental health and addiction assessments available at multiple locations without appointments during specified hours.
- Family Living Center Emergency homeless shelter serving families with children, households without children, and single women with 34 beds and 15 private rooms, providing case management to help residents regain stability within 90 days.
- Wilson Hall Residential Treatment Male residential addiction treatment program providing continuous care, individual and group counseling, and vocational assistance.
- Deliverance House Residential Treatment Adult female residential addiction treatment program serving women who need inpatient treatment for alcohol, benzodiazepine, cocaine, meth, opiate, or prescription drug addiction, including pregnant women.
- Medication-Assisted Treatment (MAT) Evidence-based treatment combining medications with counseling and behavioral therapies for opioid use disorder and other substance addictions.
- School-Based Services Early childhood prevention, school-based prevention, and school-based behavioral health services provided in over 45 schools throughout Stark County, including mental health services and substance abuse prevention.
- Supported Employment Program Evidence-based job support services designed to improve self-esteem, self-management skills, and employment outcomes for clients with severe mental illness.
- Payee Center Representative payment program that helps individuals manage their benefits and develop budgets to maintain fiscal responsibility.
- Outpatient Withdrawal Management Program Outpatient addiction recovery service providing withdrawal support in a non-residential setting, expanding access to addiction treatment beyond the inpatient Recovery Campus.
Quantifiable outcome
- Over 11,000 lives transformed in 2025
- +3 more outcomes
Companies that use CommQuest Services
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles5 records
CommQuest Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
CommQuest Services partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- COMPASScoreCOMPASS has assumed rape crisis services in Alliance, Ohio, enabling CommQuest to focus on its core behavioral health services while ensuring continuity of rape crisis support for the community.
- Stark State CollegeminorPartnership to provide education and workforce development support for individuals in recovery, including training opportunities and educational pathways.
- Stark County Sheriff's OfficecorePartnership to support recovery among justice-involved populations through specialized programming and transition services.
- VitalCore HealthcoreCollaboration with VitalCore Health to provide recovery support services in partnership with law enforcement.
- Aultman HospitalcoreCommQuest opened a Withdrawal Management Unit at Aultman Hospital in Canton, providing detox services in an acute care setting. This partnership was later expanded with CommQuest's Withdrawal Management relocating to the Recovery Campus in Massillon.
- Local Organization (Equine Therapy)minorCommQuest began participating in an equine therapy program with a local organization to provide clients with alternative therapeutic modalities supporting recovery.
- Community Legal AidminorLegal Aid conducts monthly visits to Wilson Hall and Deliverance House to provide legal advice clinics, helping clients address legal issues that pose barriers to recovery such as eviction notices, record expungement, child custody, and court fines.
- YMCA of Central Stark CountyminorCommQuest employees receive workplace wellness benefits including discounted membership, $0 joiner fee, and 15% off monthly membership at 9 YMCA locations throughout Stark County.
Scale indicators7 records
Recent moves11 records
Expansion highlights6 records
CommQuest Services competitors and assessment
Company assessmentDirect peers
- Coleman Professional Services: Northeast Ohio-based behavioral health and addiction services nonprofit headquartered in Kent, OH. Coleman offers an integrated continuum of mental health, substance use, and recovery housing across multiple counties — directly comparable to CommQuest's Stark County three-pillar model and geographic footprint.
- OhioGuidestone: Large Ohio behavioral health and social services nonprofit headquartered in Berea, providing mental health, substance use, foster care, and early childhood services across many counties. Comparable size and integrated mental health + social services scope to CommQuest.
- Portage Path Behavioral Health: Akron, OH-based community mental health center delivering outpatient mental health, addiction treatment, crisis, and case management services to Summit County residents. Closely parallels CommQuest's outpatient, addiction, and crisis line delivery model in an adjacent Northeast Ohio market.
- IBH Addiction Recovery (Maryhaven): Ohio's oldest addiction services organization headquartered in Columbus, providing detox, residential, outpatient, MAT, and recovery housing statewide. Directly comparable addiction continuum and peer-support approach to CommQuest's Recovery Campus and Mom+Me programming.
- BrightView Health: Ohio-headquartered outpatient addiction treatment operator with multiple clinics across the state focused on MAT, withdrawal management, and counseling. Comparable core clinical offering (MAT, outpatient withdrawal management, counseling) to CommQuest's addiction recovery services.
- ViaQuest Psychiatric & Behavioral Health Solutions: Ohio-based provider of behavioral health, home health, and developmental disability services with significant presence in Northeast Ohio. Comparable multi-service, multi-county model and target populations to CommQuest.
- Catholic Charities of Stark County: Stark County-based social services nonprofit providing counseling, emergency assistance, and family support — directly overlapping with CommQuest's social support pillar (Family Living Center, Samaritans Table, case management) in the same service territory.
Broad incumbents
- Centerstone: One of the largest national nonprofit behavioral health providers delivering mental health, addiction, and intellectual/developmental disability services across many states. Comparable full-continuum model but at much larger national scale than CommQuest's regional footprint.
Emerging players
- Crisis Text Line: National 24/7 text-based crisis support platform (operators of the 741741 shortcode referenced by CommQuest). Comparable crisis intervention capability but a pure technology/remote-delivery model competing for the same crisis response demand as CommQuest's local crisis hotline.
- The 988 Suicide & Crisis Lifeline: Federally funded national suicide prevention and behavioral health crisis line (988), referenced as a CommQuest partner referral for crisis cases. Comparable mission and crisis triage function, operated at federal scale alongside local providers like CommQuest.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CommQuest Services social profiles
Digital presenceCommQuest Services compliance and trust
Trust signalCompliance3 records
CommQuest Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
CommQuest Services leadership team
Management profileNumber of profiles
Profiles8 records
CommQuest Services funding detail
Funding detailFunding overview
Funding rounds2 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CommQuest Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CommQuest Services
What does CommQuest Services do?
CommQuest Services delivers a comprehensive continuum of behavioral health and social services through three integrated pillars: Mental Health (counseling, psychiatry, case management, supported employment), Addiction Recovery (withdrawal management, residential treatment, medication-assisted treatment, outpatient counseling), and Social Support (homeless shelter, housing assistance, meal programs). Services are delivered through outpatient campuses, residential facilities, school-based programs, and crisis hotlines across Stark County, Ohio, with same-day walk-in assessments and grant-funded specialty programs such as Mom+Me Recovery.
Is CommQuest Services a public or private company?
CommQuest Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CommQuest Services founded?
CommQuest Services was founded in 1919. It employs 101 to 250 people.
Where is CommQuest Services based?
CommQuest Services is headquartered in Canton, United States, in the North America region.
How does CommQuest Services make money?
Four revenue lines are on record. Government Grants & Contracts are the primary driver. The others are client Service Fees & Insurance Billing, donations & Fundraising and payee Services.
Who are CommQuest Services's main competitors?
Direct peers on record are Coleman Professional Services, OhioGuidestone, Portage Path Behavioral Health, IBH Addiction Recovery (Maryhaven), BrightView Health, ViaQuest Psychiatric & Behavioral Health Solutions and Catholic Charities of Stark County. Centerstone is listed as a broad incumbent. Emerging players are Crisis Text Line and The 988 Suicide & Crisis Lifeline.
Does CommQuest Services have an API?
No public API is recorded for CommQuest Services.
What industry is CommQuest Services in?
CommQuest Services's product category is Behavioral Health Services. Its primary akta.pro industry code is HLAFACAA, Outpatient Mental Health Clinics & Counseling Centers, with a secondary code of HLAFACAI, Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers. Its NAICS code is 621420 and its SIC code is 8000.