CSAA Insurance Group
- Company typePrivate
- Founded1914
- HeadquartersWalnut Creek, United States
- Headcount5,001–10,000
- GTM typeB2C
- OfferingServices
CSAA Insurance Group firmographics
Firmographics- Name
- CSAA Insurance Group
- Legal name
- CSAA Insurance Group
- Website
- https://csaa-insurance.aaa.com
- Company type
- Private
- Founded year
- 1914
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Ownership category
- akta.pro rank
Where CSAA Insurance Group is headquartered
LocationHeadquarters
- HQ city
- Walnut Creek
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CSAA Insurance Group business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Personal Lines Insurance Premiums: CSAA Insurance Group generates revenue primarily through insurance premiums from personal auto and home insurance policies sold to AAA members and other customers across 23 states and DC. Revenue exceeds $8 billion annually from policyholder premiums.
- Insurance Products and Services: Revenue derived from providing comprehensive insurance coverage including automobile insurance, homeowners insurance, and other personal lines of insurance. Premiums are collected on subscription/recurring basis with policy renewals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Monthly | Quote-based personalized insurance pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
CSAA Insurance Group product offering
Product offeringCore offering
CSAA Insurance Group provides personal and commercial lines property and casualty insurance products, primarily automobile and homeowners coverage, distributed through AAA Clubs and Independent Agencies across 23 states and the District of Columbia. The company also offers digital self-service policy management through the MyPolicy web portal and mobile apps, plus claims processing supported by the AAA Direct Repair Network. CSAA generates over $8 billion in annual revenue from insurance premiums and has been rated 'A' or better by AM Best for more than 90 consecutive years.
Product overview
CSAA Insurance Group, a AAA Insurer, operates as a personal and commercial lines property and casualty insurance organization offering automobile, homeowners, and other personal lines insurance through AAA clubs and Independent Agencies in 23 states and the District of Columbia. The company provides a unified portfolio anchored by its AAA Auto and Home Insurance core products, supported by digital self-service platforms including MyPolicy (web portal and mobile application) and the AAA Claims Portal. Physical service delivery is facilitated through the AAA Direct Repair Network and Green Repair Network (GRN) of certified repair facilities. Commercial insurance products round out the portfolio, including specialized products for the sharing economy and mobility sector. The company has over $8 billion in revenue and has been rated 'A' or better by AM Best for more than 90 years.
Differentiator
Problem solved
Functional benefit
Brands
- MyPolicy: Self-service web portal for AAA insurance policyholders to manage auto and property insurance online, make payments, view policy details and submit claims
- AAA Direct Repair Network
- Green Repair Network (GRN)
- AAA Insurance Claim Program
Products and services
- AAA Auto and Home Insurance Personal lines insurance products providing automobile and homeowners coverage to AAA members across 23 states and the District of Columbia. CSAA Insurance Group has been rated 'A' or better by AM Best for more than 90 years.
- MyPolicy Self-service web portal and mobile application enabling policyholders to manage auto and property insurance online, including viewing policy details, making payments, setting up autopay, printing insurance ID cards, and accessing billing documents.
- AAA Claims Portal Digital service for uploading photos and videos related to insurance claims, including associated metadata such as geolocation and timestamps.
- Mobile Application (iOS and Android) Mobile application allowing policyholders to view insurance coverage, policy and claims information, make payments, and locate Direct Repair Network shops on iOS and Android devices.
- AAA Direct Repair Network Approved independent auto repair facilities meeting CSAA's customer service and quality standards, with work guaranteed for as long as the vehicle owner possesses the vehicle.
- Green Repair Network (GRN) Certification program recognizing auto repair facilities demonstrating commitment to environmental sustainability by meeting specific program requirements for eco-friendly repair practices.
- Commercial Insurance Commercial insurance products and solutions including development of new insurance products for the sharing economy and mobility sector, reinsurance, and corporate insurance.
- Auto Glass Claims Online service for initiating and managing auto glass claims, including submitting photographs and related documentation through the MyPolicy platform.
- Mobilitas IQ Third-party administration service for claims management targeting commercial fleets and transportation platforms in the mobility sector. Combines specialized claims expertise with scalable operations and data-driven insights for flexible claims handling tailored to clients' distinct risk profiles.
Quantifiable outcome
- Over $8 billion in annual revenue
- +2 more outcomes
Companies that use CSAA Insurance Group
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
CSAA Insurance Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability2 records
Feature4 records
CSAA Insurance Group partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered minor, core and moderate.
- BC3 (Bay Area Chamber Commerce)minorPartner organization in CSAA's supplier diversity and inclusion ecosystem. BC3 supports inclusive business practices and economic development in the Bay Area.
- California Department of InsuranceminorRegulatory partner ensuring compliance with California insurance regulations and consumer protection standards.
- DisabilityINminorNational organization supporting disability inclusion in business. CSAA partners for disability employment and workplace inclusion initiatives.
- SBA (Small Business Administration)minorSBA certification support for small and diverse suppliers in CSAA's supplier diversity program.
- NGLCC (National LGBT Chamber of Commerce)minorLGBT business enterprise certification and supplier diversity partnership supporting LGBTQ-owned business inclusion.
- WRMSDC (Western Regional Minority Supplier Development Council)minorRegional minority supplier development council supporting diverse supplier procurement in the Western region.
- WBENC (Women's Business Enterprise National Council)minorWomen's business enterprise certification body supporting women-owned business inclusion in supply chain.
- VIB NetworkminorVeteran-inclusive business network supporting veteran-owned business inclusion in supplier diversity programs.
- NaVOBA (National Veteran-Owned Business Association)minorNational organization certifying and promoting veteran-owned businesses for corporate supplier diversity.
- American Automobile Association (AAA)corePrimary distribution partnership with AAA Clubs across 23 states and DC. CSAA Insurance Group provides exclusive insurance products to AAA members. AAA membership is a qualifying factor for insurance eligibility. This is a foundational distribution relationship with over 100 years of partnership history.
- MobilitasmoderateCSAA Insurance Group backs Mobilitas IQ, a third-party administration service for claims management targeting commercial fleets and transportation platforms. The solution combines specialized claims expertise with scalable operations and data-driven insights for flexible claims handling.
- American Property Casualty Insurance Association (APCIA)moderateCSAA CEO Mike Zukerman serves on the APCIA board, representing CSAA's strategic involvement in industry advocacy, regulatory affairs, and policy development for the property casualty insurance sector.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
CSAA Insurance Group competitors and assessment
Company assessmentDirect peers
- USAA: Member-owned reciprocal-like insurer serving a defined membership (military community) with personal auto, home, and other lines. Closely comparable to CSAA in reciprocal-style structure, affinity-based customer acquisition, and personal lines product mix.
- Erie Insurance: Mutual P&C insurer selling personal auto and home through a mix of exclusive and independent agents across a multi-state footprint. Directly comparable mutual structure, independent-agent distribution model, and personal lines focus.
- Auto-Owners Insurance: Mutual P&C carrier distributing personal auto, home, and commercial lines primarily through independent agents. Comparable mutual ownership structure, independent-agency GTM, and personal/commercial product mix at similar scale.
- Auto Club Group (AAA Insurance): AAA-affiliated insurer offering personal auto and home to AAA members across the Midwest and other states. Direct structural peer — same AAA affinity ecosystem, similar personal lines products, but operates in different regional geographies.
- GEICO: Personal auto insurance specialist using direct-to-consumer digital distribution. Highly comparable for CSAA's auto insurance line, particularly its digital MyPolicy and mobile-app self-service channels.
- Amica Mutual: Mutual P&C insurer offering personal auto, home, and life insurance with a reputation for customer service. Comparable mutual ownership, personal lines product mix, and customer-experience orientation.
Broad incumbents
- State Farm: Largest personal lines P&C insurer in the US, selling auto and home through captive agents nationwide. Comparable core products but significantly larger scale, broader geographic reach, and exclusive captive-agent distribution.
- Allstate: Major publicly traded personal lines P&C carrier with auto and home as core products. Overlaps directly with CSAA in personal auto/home, but operates at much larger scale with proprietary agent and direct channels.
- Liberty Mutual: Large diversified P&C insurer offering personal and commercial lines globally. Overlaps with CSAA in personal auto/home but operates at far greater scale with broader commercial, specialty, and global capabilities.
- The Hartford: P&C insurer offering personal auto, home, and small commercial lines alongside a strong commercial and workers' comp franchise. Comparable personal lines products, but with more diversified commercial weighting.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
CSAA Insurance Group social profiles
Digital presenceCSAA Insurance Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
CSAA Insurance Group leadership team
Management profileNumber of profiles
Profiles14 records
CSAA Insurance Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CSAA Insurance Group M&A and investment
M&A and investmentM&A
Investments6 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CSAA Insurance Group
What does CSAA Insurance Group do?
CSAA Insurance Group provides personal and commercial lines property and casualty insurance products, primarily automobile and homeowners coverage, distributed through AAA Clubs and Independent Agencies across 23 states and the District of Columbia. The company also offers digital self-service policy management through the MyPolicy web portal and mobile apps, plus claims processing supported by the AAA Direct Repair Network. CSAA generates over $8 billion in annual revenue from insurance premiums and has been rated 'A' or better by AM Best for more than 90 consecutive years.
Is CSAA Insurance Group a public or private company?
CSAA Insurance Group is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was CSAA Insurance Group founded?
CSAA Insurance Group was founded in 1914. It employs 5,001 to 10,000 people.
Where is CSAA Insurance Group based?
CSAA Insurance Group is headquartered in Walnut Creek, United States, in the North America region.
How does CSAA Insurance Group make money?
Two revenue lines are on record. Personal Lines Insurance Premiums are the primary driver. The others are insurance Products and Services.
Who are CSAA Insurance Group's main competitors?
Direct peers on record are USAA, Erie Insurance, Auto-Owners Insurance, Auto Club Group (AAA Insurance), GEICO and Amica Mutual. Broad incumbents are State Farm, Allstate, Liberty Mutual and The Hartford.
Does CSAA Insurance Group have an API?
No public API is recorded for CSAA Insurance Group.