Sonant Corporation
Sonant Corporation provides cloud-based contact center automation and PCI-compliant electronic payment processing, primarily serving U.S. government agencies—cities, counties, courts, and tax offices—alongside mid-sized commercial organizations through its ClientCall eCenter platform and specialized TaxTalk and CourtTalk modules.
- Company typePrivate
- Founded1998
- HeadquartersSan Diego, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Sonant Corporation does
Sonant Corporation is a privately held, San Diego-based technology company that delivers cloud-based contact center automation and PCI-compliant electronic payment processing to U.S. government agencies and mid-sized commercial organizations. Operating for over 25 years and incorporated in California, the company runs a small team (11–50 employees per firmographic data) and has raised minimal outside capital, with only $142,800 disclosed from a single 2018 funding round, indicating a largely bootstrapped, capital-light operating model.
The core platform is ClientCall eCenter, a fully hosted contact center solution that integrates Interactive Voice Response (IVR), Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Computer-Telephony Integration (CTI), Automatic Call Distribution (ACD), call recording, coaching, outbound dialer, and multi-channel notifications, delivered as SaaS with pay-as-you-go pricing. A proprietary technology called InfoLock retains caller-entered information across automated-to-agent transfers so customers never repeat themselves. Specialized government modules are layered on top: TaxTalk for property tax collection (secured, unsecured, supplemental, and prior-year defaulted taxes), CourtTalk Traffic for traffic citation processing, and CourtTalk Jury for AI-driven jury management. Sonant also offers Phone Payments (IVR) and Web Payments portals, with credit card and ACH processing certified to PCI DSS standards.
Revenue is generated through subscription-based SaaS contracts, transaction-based payment processing fees, and turnkey managed-service deployments for specific government applications. Distribution is exclusively direct and consultative—Solutions Experts engage procurement officers and operations managers at cities, counties, state agencies, courts, tax offices, and utilities via demo requests, with no channel partners, resellers, or public marketplace presence. The company's positioning emphasizes "no minimum volume requirements," US-based dedicated support, integration with clients' existing back-office systems rather than rip-and-replace deployment, and absorption of PCI compliance burden on behalf of clients. Sonant Government Solutions is a registered DBA, and sub-brands include ClientCall eCenter, TaxTalk, CourtTalk Traffic, CourtTalk Jury, and InfoLock. Co-founder Anant Shekhar Vashistha and CFO David Smiljkovich are the disclosed leadership figures; broader cap-table and ownership details are not public.
Sonant Corporation firmographics
Firmographics- Name
- Sonant Corporation
- Legal name
- Sonant Corporation
- Website
- https://sonant.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Sonant Corporation provides cloud-based contact center automation and PCI-compliant electronic payment processing, primarily serving U.S. government agencies—cities, counties, courts, and tax offices—alongside mid-sized commercial organizations through its ClientCall eCenter platform and specialized TaxTalk and CourtTalk modules.
- Ownership category
- akta.pro rank
Sonant Corporation industry classification
Industry- Product category
- Government Payment Processing Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industries
- Billing, Payments & Account Administration Centers (BPAAAAAF), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)
Keywords
Where Sonant Corporation is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Sonant Corporation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Operations, Marketing or Sales
Revenue model
- SaaS Contact Center Platform: Pay-as-you-go cloud-based contact center automation services. Clients pay operational expenses rather than capital investment. Pricing based on usage and scale with no large upfront investment required.
- Payment Processing Services: Transaction-based electronic payment processing for utilities, taxes, court fees, and other government/commercial payments. PCI-compliant payment collection integrated into phone and web platforms.
- Turnkey Solutions: Pre-configured solutions like TaxTalk and CourtTalk deployed quickly for specific government applications. Custom solutions built to exact specifications for unique requirements. Revenue from implementation and ongoing service fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Pay-as-you-go | Custom enterprise pricing based on organizational needs and scale |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels5 records
Sonant Corporation product offering
Product offeringCore offering
Sonant Corporation provides cloud-based contact center automation and electronic payment processing solutions, primarily serving government agencies and mid-sized commercial organizations. Its core platform, ClientCall eCenter, delivers IVR, ASR, TTS, CTI, and ACD capabilities for handling citizen/customer interactions, while specialized products (TaxTalk, CourtTalk Traffic, CourtTalk Jury) automate property tax collection, traffic court citations, and jury management. All solutions are delivered as managed SaaS with PCI-compliant payment processing and proprietary InfoLock technology that retains caller information across transfers.
Product overview
Sonant Corporation offers a unified contact automation and payment processing platform built around its core ClientCall eCenter hosted contact center solution. The platform provides cloud-based services including IVR phone payments, web payment portals, and multi-channel contact management. Specialized government solutions include TaxTalk for property tax collection, CourtTalk Traffic for traffic court automation, and CourtTalk Jury for jury management—all powered by the cloud infrastructure with InfoLock technology for seamless information retention across interactions.
Differentiator
Problem solved
Functional benefit
Brands
- ClientCall eCenter: Hosted contact center automation platform for government payments and enterprise telephony.
- TaxTalk
- CourtTalk Traffic
- CourtTalk Jury
- InfoLock
Products and services
- Payment Solutions Electronic payment platform supporting card-present and card-not-present transactions, mobile wallets, and ACH payments, with integration capabilities for billing, CRM, and accounting systems. Intended for government agencies and commercial organizations processing citizen/customer payments.
- ClientCall eCenter Fully hosted contact center automation platform providing IVR, automatic call distribution, CTI screen popping, call recording, outbound dialer, and multi-channel notifications. Designed for government agencies and enterprises running contact center operations that need PCI-compliant payment handling, call recording, and remote agent capability.
- Cloud-Based Systems Cloud-based infrastructure delivering Sonant's contact center automation as a managed service, including PCI-compliant payment processing, real-time insights, and enterprise-level automation delivered without capital expense. Targeted at organizations that want to outsource telephony and payment infrastructure.
- TaxTalk Turnkey property tax collection solution providing 24/7 access to property tax information by phone, text, or web. Supports secured, unsecured, supplemental, and prior year defaulted taxes, payment status checks, credit card and e-check payments, payment plans, multi-language support, and real-time integration with back-office financial systems. Designed for county and municipal tax collection offices.
- CourtTalk Traffic AI-driven traffic court automation system enabling defendants to handle citations 24/7 by phone or online, including checking citation details, paying fines, electing traffic school, and processing bail forfeitures. Supports multi-channel (voice, text, webchat), PCI-compliant payment processing, multi-language support, automatic speech recognition, and smart notifications. Designed for traffic courts handling high citation volumes.
- CourtTalk Jury Modern jury management system with AI-driven natural language processing that handles juror registration, scheduling, postponements, exemptions, and disqualifications via text, webchat, or phone. Includes interactive texting, automated reminders, and smart call routing with ACD. Designed for court systems managing jury operations.
Quantifiable outcome
- Many tax collection and court clients see significant revenue increases once customers discover how easy it is to pay electronically
- +1 more outcomes
Companies that use Sonant Corporation
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles2 records
Sonant Corporation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature6 records
Sonant Corporation partnerships and signals
Strategic signalScale indicators4 records
Recent moves6 records
Expansion highlights4 records
Sonant Corporation competitors and assessment
Company assessmentDirect peers
- Genesys: Major cloud and on-premise contact center platform provider with deep government and public sector deployments. Directly comparable to Sonant's ClientCall eCenter in IVR, ACD, CTI, and omnichannel capabilities, but at significantly larger scale.
- Five9: Cloud-native contact center as a service (CCaaS) provider offering IVR, ACD, omnichannel routing, and AI virtual agents. Comparable to Sonant's hosted ClientCall eCenter architecture and SaaS delivery model.
- Twilio: Cloud communications platform providing programmable APIs for voice, SMS, IVR, and contact center (Twilio Flex). Targets developers and enterprises building custom contact center and payment communications flows similar in architecture to Sonant's offerings.
- NIC (Tyler Technologies): Subsidiary of Tyler Technologies providing government payment processing and digital services across states. Directly competes with Sonant's government payment platform, particularly for state-level aggregations.
- NICE inContact (CXone): Cloud contact center platform serving enterprise and government buyers with omnichannel routing, IVR, workforce engagement, and AI analytics. Competes head-to-head with Sonant for government contact center modernization deals.
- PayIt: Government-focused digital payments platform that lets residents pay taxes, utilities, fines, and fees online. Directly competes with Sonant's TaxTalk and payment processing capabilities for state and local government contracts.
Broad incumbents
- Cisco (Webex Contact Center): Enterprise communications and contact center incumbent with significant government presence. Provides cloud contact center, telephony, and collaboration as part of a much broader technology portfolio.
- Avaya: Long-established contact center and unified communications vendor with a large installed base in government and regulated industries. Offers overlapping IVR, ACD, and CTI capabilities as part of a broader portfolio versus Sonant's narrow vertical focus.
Regional players
- OpenGov: Government technology provider focused on budgeting, procurement, and citizen services for state and local agencies in the US. Adjacent competitor expanding into citizen-facing payment and service workflows where Sonant operates.
Emerging players
- Granicus: Government experience platform covering communications, payments, and service delivery for public sector agencies. Overlaps with Sonant in citizen self-service payments and contact automation workflows.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Sonant Corporation social profiles
Digital presenceSonant Corporation compliance and trust
Trust signalCompliance1 record
Sonant Corporation financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sonant Corporation leadership team
Management profileNumber of profiles
Profiles2 records
Sonant Corporation funding detail
Funding detailFunding overview
Funding rounds1 record
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sonant Corporation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sonant Corporation
What does Sonant Corporation do?
Sonant Corporation provides cloud-based contact center automation and electronic payment processing solutions, primarily serving government agencies and mid-sized commercial organizations. Its core platform, ClientCall eCenter, delivers IVR, ASR, TTS, CTI, and ACD capabilities for handling citizen/customer interactions, while specialized products (TaxTalk, CourtTalk Traffic, CourtTalk Jury) automate property tax collection, traffic court citations, and jury management. All solutions are delivered as managed SaaS with PCI-compliant payment processing and proprietary InfoLock technology that retains caller information across transfers.
Is Sonant Corporation a public or private company?
Sonant Corporation is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Sonant Corporation founded?
Sonant Corporation was founded in 1998. It employs 11 to 50 people.
Where is Sonant Corporation based?
Sonant Corporation is headquartered in San Diego, United States, in the North America region.
How does Sonant Corporation make money?
Three revenue lines are on record. SaaS Contact Center Platform is the primary driver. The others are payment Processing Services and turnkey Solutions.
Who are Sonant Corporation's main competitors?
Direct peers on record are Genesys, Five9, Twilio, NIC (Tyler Technologies), NICE inContact (CXone) and PayIt. Broad incumbents are Cisco (Webex Contact Center) and Avaya. OpenGov is listed as a regional player. Granicus is listed as an emerging player.
Does Sonant Corporation have an API?
No public API is recorded for Sonant Corporation.
What industry is Sonant Corporation in?
Sonant Corporation's product category is Government Payment Processing Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAAAAAF, Billing, Payments & Account Administration Centers. Its NAICS code is 51821 and its SIC code is 7372.