Concord Technologies

Name

Concord Technologies

Legal name

Concord Technologies

Website

https://concord.net

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Healthcare Document Automation Software

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Information (51)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

Enterprise Integration Engines & Interface Management (HL7 v2/X12/API) (HLACABAC)

akta.pro secondary industry

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

Keywords

• Cloud fax services
• Intelligent document processing
• Healthcare document automation
• Secure document exchange
• EHR interoperability

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Cloud Fax Services: Subscription-based cloud fax services with various deployment options (cloud, hybrid, on-premise). Enterprise pricing with volume-based tiers.
2. Concord Connect Platform: AI-powered intelligent document processing platform sold as subscription, with Straight-Through Processing capabilities for healthcare document automation.
3. Implementation Services: Professional implementation services including on-prem to cloud migration, digital fax implementation, and AI implementation program (Ignition Program).
4. Secure File Transfer & Direct Secure Messaging: Additional secure communication services offered as part of the platform subscription.

Pricing tiers

Go-to-market motion5 records

Distribution channels8 records

Marketing channels8 records

Core offering

Concord Technologies provides a cloud-native, AI-powered document exchange and intelligent document processing platform primarily for healthcare organizations. The platform delivers HIPAA-compliant cloud fax, AI-driven document classification and data extraction, and EHR interoperability through HL7/FHIR integration. The unified Concord Connect platform spans Secure Document Exchange, Intelligent Document Processing, and Interoperability modules used by over 4,500 customers processing 4 billion pages of protected health information annually.

Product overview

Concord Technologies offers a unified platform architecture centered on Concord Connect, an AI-powered Straight-Through Processing platform for healthcare document automation. The platform encompasses three core integrated modules: Secure Document Exchange (Cloud Fax, Hybrid Fax, On-Premise Fax, Secure File Transfer, and Direct Secure Messaging), Intelligent Document Processing (including Concord NEXTSTEP, Concord's Practical AI, and workflow automation), and Interoperability (Integration Engine with HL7/FHIR support, EHR Connectors, and Open APIs). Additional products include Concord Care Intake for referral management, the Concord Connect Ignition Program for AI implementation services, and Salesforce integrations (Concord Cloud Fax, Concord Documents, Concord Signature, and Concord Document Processing for Health Cloud). The Biscom product suite, acquired in 2024, adds enterprise fax capabilities. The company processes over 4 billion pages of protected health information annually and serves over 4,500 customers in healthcare and regulated industries.

Differentiator

Problem solved

Functional benefit

Brands

• Concord Connect: AI-powered Straight-Through Processing platform for healthcare document automation
• Biscom
• Concord Care Intake
• Concord Practical AI
• SureConnect

Products and services

• Concord Connect AI-powered Straight-Through Processing platform that enables healthcare organizations to receive, process and integrate documents and data directly into EHRs and back-office systems with minimal manual intervention. Encompasses Secure Document Exchange, Intelligent Document Processing, and Interoperability modules.
• Concord Cloud Fax Cloud-native, HIPAA-compliant digital fax solution enabling secure document exchange with 99.99% uptime, email-based sending/receiving, web portal management, real-time status updates, searchable audit trails, and API integrations.
• Secure Document Exchange Suite of document exchange solutions including Cloud Fax, Hybrid Fax, On-Premise Fax, Secure File Transfer, and Direct Secure Messaging for healthcare and regulated industries.
• Interoperability Flexible secure integrations enabling straight-through processing of healthcare data and documents into EHRs and back-office systems, with support for HL7, FHIR, CCD/CCDA, DICOM standards, EHR Connectors, Open APIs, and No Code Integrations.
• Concord Care Intake Cloud-based referral management application that helps healthcare providers process referrals more quickly, eliminate intake bottlenecks, and capture meaningful data with collaborative referral decisions, real-time progress monitoring, intelligent routing, and automated analytics and reporting.
• Concord Connect Ignition Program White-Glove AI Implementation program designed to help healthcare organizations transition to straight-through processing with structured phases covering strategic alignment, feasibility, pilot deployment, operational launch, and scaling.
• Concord Cloud Fax for Salesforce HIPAA-compliant, SOC2-certified cloud fax transmission within Salesforce CRM, with custom objects, mass fax capabilities, and automation methods. Available on Salesforce AppExchange.
• Concord Documents Transforms Salesforce data into dynamic documents including orders, invoices, and other business documents, with output in PDF, Word, or Google Docs format; combinable with Concord Signature for eSignature workflow.
• Concord Signature Electronic signature solution that generates and tracks sign documents with any Salesforce object, leveraging Google Docs editing and revision tracking; integrates with Concord Documents and Concord Fax.
• Concord Document Processing for Salesforce Health Cloud Connects documents and metadata to Salesforce Health Cloud with workflow automation, OCR extraction for record updates and document renaming, and flexible straight-through processing or manual review configuration. HIPAA, SOC2, and PCI compliant.
• Concord Direct Secure Messaging HIPAA compliant secure exchange of clinical data between trusted healthcare entities, supporting structured standards-based document exchange using HL7 and C-CDA formats for easy integration of patient data into workflows.
• Biscom Product Suite Enterprise fax and secure communication products acquired through Concord's 2024 acquisition of Biscom, Inc., including Faxcom, Secure File Transfer, and related enterprise fax solutions.

Quantifiable outcome

• 99.99% uptime guarantee
• +8 more outcomes

Named customers15 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability7 records

Feature8 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Itiliti HealthcoreStrategic or Co-development Partner · 20 January 2026Strategic partnership to enhance prior authorization workflows in healthcare by integrating Concord's AI-powered document processing platform (Concord Connect) with Itiliti's automation engine. The combined solution enables payers to convert unstructured clinical documents (PDFs, faxes, scanned attachments) into actionable data for automated decision-making, supporting CMS-0057-F interoperability regulations.
• Konica Minolta HealthcarecoreStrategic or Co-development Partner · 24 November 2025Strategic partnership announced at RSNA 2025 to improve healthcare data exchange using Concord's cloud-based platform integrated with Konica Minolta's Exa platform. The collaboration aims to replace legacy fax workflows with modern, automated solutions to enhance data delivery in radiology.
• Loffler CompaniesminorChannel Partner/ Reseller/ DistributorStrategic partnership with Loffler Companies for document and workflow automation solutions distribution.
• EpiccoreTechnology or IntegrationTechnology partnership enabling Concord Cloud Fax to be accessed directly from the Epic dashboard, eliminating need to switch between applications. Provides intuitive approach to faxing that saves time, enhances security, and enables authenticated users to ensure documents reach destination.
• MicrosoftcoreTechnology or IntegrationTechnology partnership making Concord's Cloud Fax, document routing, and data extraction solutions available on Microsoft AppSource. Users can send faxes from Microsoft 365 applications and receive/route faxes to appropriate teams.
• SalesforcecoreTechnology or IntegrationTechnology partnership offering Concord Cloud Fax suite on Salesforce AppExchange, empowering customers to streamline document sending through Salesforce. App allows easier receiving of faxes directly to Salesforce, automatically eliminating manual record entry processes.
• Provation MedicalcoreTechnology or IntegrationIntegration partnership where Concord integrated into Provation's clinical documentation workflow. Reduced faxing tickets from nearly 900 to near-zero and support time from 800 hours to almost nonexistent over two years.
• DirectTrustminorStrategic or Co-development PartnerActive participation in DirectTrust Annual Conference with panel contributions on interoperability and information exchange standards. DirectTrust Alliance member supporting standards-based secure health information exchange.
• Direct Secure Messaging Standards BodiescoreTechnology or IntegrationParticipation in HL7, FHIR, CCD/CCDA, and DICOM interoperability standards for healthcare data exchange and Direct Secure Messaging implementation.

Scale indicators10 records

Recent moves6 records

Expansion highlights9 records

Broad incumbents

• Hyland Software: Established content services and document automation platform with a healthcare-heavy installed base (OnBase, Alfresco). Comparable because it sells EHR-adjacent document and process automation to the same enterprise healthcare buyer, and overlaps with Concord's IDP and intelligent document capture roadmap.
• OpenText: Enterprise information management and document workflow vendor (acquired Captaris, a former fax/rightfax lineage). Comparable as a broader incumbent offering fax, content management, and IDP to regulated industries; overlaps with Concord's enterprise fax and document automation stack.
• Iron Mountain: Physical and digital records management, document workflow, and Iron Mountain InSight digital automation platform. Comparable as a broad incumbent offering secure document exchange and workflow services to regulated enterprises, including healthcare.
• RingCentral Fax (formerly eFax by RingCentral): Unified communications incumbent that bundles cloud fax with voice and contact center. Comparable as a horizontal cloud fax competitor with broad brand reach; functionally overlapping with Concord Cloud Fax and Concord Connect.

Direct peers

• Tungsten Automation (formerly Kofax): Document capture, OCR, and intelligent automation platform widely deployed in financial services and healthcare back offices. Directly comparable to Concord Connect and Concord NEXTSTEP, as both compete on healthcare IDP and straight-through processing of unstructured documents.
• ABBYY: IDP and document AI vendor with strong healthcare and financial services use cases (FlexiCapture, Vantage). Comparable to Concord Connect on AI-based document classification and extraction, with overlap on healthcare document automation workflows.
• eFax (j2 Global / Consensus): Cloud fax market leader with a comparable HIPAA-compliant fax subscription model targeting healthcare and enterprise accounts. Direct competitive overlap with Concord Cloud Fax on pricing, deployment, and feature parity for inbound/outbound digital fax.
• MRO Corp: Healthcare-specific release-of-information and clinical data exchange vendor serving large hospital systems and payers. Comparable as a healthcare-vertical peer with PHI handling scale and EHR integration depth directly overlapping Concord's Hospitals & Health Systems segment.

Emerging players

• Datavant: Healthcare data exchange and interoperability company focused on de-identified record linking and consent management. Comparable as a healthcare-focused interoperability peer intersecting with Concord's HL7/FHIR/Direct Secure Messaging footprint.
• Documo: Cloud fax and document workflow platform with HIPAA-compliant fax APIs targeting SMB and mid-market healthcare and regulated customers. Comparable as a cloud-native fax peer with developer/API distribution that overlaps Concord's developer portal and self-serve strategy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ConcordTechUSA
• Facebookfacebook.com/ConcordTechUSA
• LinkedInlinkedin.com/company/concordtechusa

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Concord Technologies